gobots.com.br
- Company typePrivate
- Founded-
- Headquarters—
- Headcount—
- GTM typeB2B
- OfferingSoftware
gobots.com.br firmographics
Firmographics- Name
- gobots.com.br
- Legal name
- GoBots
- Website
- https://gobots.com.br
- Company type
- Private
- Operating status
- Operating
- Ownership category
- akta.pro rank
gobots.com.br industry classification
Industry- Product category
- E-commerce Customer Service Automation
- akta.pro primary industry
- Workplace Automation & Self-Service (RPA for IT, Chatbots, Virtual Agents) (BPAEAIAI)
- akta.pro secondary industry
- Robotic Process Automation (RPA) & Hyperautomation Platforms (HDAEAKAF)
Keywords
gobots.com.br business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure
Revenue model
- SaaS Platform Subscription: Subscription-based access to the GoBots AI platform with dedicated account management. Pricing is quote-based, suggesting tiered or enterprise pricing models tailored to customer size and marketplace volume.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Quote-based enterprise pricing |
Go-to-market motion1 record
Distribution channels1 record
Marketing channels6 records
gobots.com.br product offering
Product offeringCore offering
GoBots is an AI-powered customer service and sales automation platform for large e-commerce sellers operating on leading marketplaces. The platform automates pre-sales and post-sales workflows, including customer question and claim responses, through performance copilots, real-time analytics, and smart SLA management, integrated natively with WhatsApp, Mercado Libre, Amazon, Magalu, Shopee, Via Varejo, Mercado Shops, VTEX, and Shopify.
Product overview
GoBots is a single unified AI-powered customer service automation platform designed for large e-commerce businesses operating on marketplaces. The platform centers on the GoBots panel as its primary interface, offering performance copilots, real-time insights, and actionable analytics. It integrates natively with major marketplaces including Mercado Livre, Amazon, Mercado Shops, VTEX, and Shopify, as well as WhatsApp, to optimize pricing, campaigns, and operations across pre- and post-sales workflows.
Differentiator
Problem solved
Functional benefit
Products and services
- GoBots AI Platform
Quantifiable outcome
- 72% reduction in marketplace response times within first three months
- +2 more outcomes
Companies that use gobots.com.br
Customer profileNamed customers8 records
Segments1 record
Ideal customer profiles1 record
gobots.com.br technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration6 records
AI capability3 records
Feature4 records
gobots.com.br partnerships and signals
Strategic signalPartnerships
Six partnerships are on record, tiered core and secondary.
- Mercado LibrecoreDeep integration partnership where GoBots provides AI-powered automation for Mercado Livre sellers. GoBots is positioned as a Mercado Livre partner solution, enabling automated customer service, question and claim management, and operational optimization for Mercado Livre marketplace operations.
- Mercado ShopscoreIntegration with Mercado Shops, Mercado Libre's online store platform, enabling GoBots AI automation for sellers using Mercado Shops for their e-commerce operations.
- AmazoncoreIntegration partnership allowing GoBots AI automation for Amazon marketplace sellers, providing automated responses and operational optimization for Amazon operations.
- VTEXsecondaryIntegration with VTEX commerce platform, enabling GoBots AI solutions for VTEX merchants selling across multiple marketplaces.
- ShopifysecondaryIntegration partnership with Shopify, allowing GoBots AI automation for Shopify merchants operating on marketplaces.
- WhatsAppcoreWhatsApp Business API integration enabling GoBots to provide AI-powered customer service automation through WhatsApp, one of the primary communication channels for e-commerce in Latin America.
Scale indicators3 records
Recent moves5 records
Expansion highlights4 records
gobots.com.br competitors and assessment
Company assessmentDirect peers
- Tidio: AI-powered customer service and chatbot platform purpose-built for Shopify/WooCommerce SMB e-commerce sellers. Comparable offering in automated e-commerce CX, though typically focused on direct-to-consumer storefronts rather than marketplaces.
- Zenvia: LatAm-focused CPaaS and customer experience platform with WhatsApp Business API at its core and SaaS CX tooling layered on top. Overlaps with GoBots on automated conversational commerce and multi-channel seller support.
- Octadesk: Brazilian omnichannel customer service and messaging platform with deep WhatsApp and e-commerce integrations. Competes directly with GoBots for the same Brazilian/LatAm e-commerce CX budget and has comparable WhatsApp-first GTM.
- Take Blip: Brazil-based conversational AI and customer journey platform (formerly Blip) serving large enterprises across LatAm. Closest direct competitor — same regional focus, overlapping customer service automation positioning, and comparable enterprise customer base.
Broad incumbents
- Zendesk: Global incumbent in customer service and CX software, now bundling AI agents across its suite. Competes with GoBots for enterprise CX budget and increasingly targets e-commerce and marketplace use cases as it ships AI capabilities.
- HubSpot Service Hub: HubSpot's customer service product bundles AI chatbots and conversational tools into its broader CRM platform. A horizontal incumbent that increasingly targets e-commerce merchants with bundled automation.
- Freshworks: Broad SaaS suite including Freshdesk for customer support and Freshmarketer for marketing automation, with Freddy AI agents across products. Competes for the same enterprise e-commerce CX wallet as GoBots at global scale.
- Intercom: Global messaging-first customer service platform with Fin AI agent. Overlaps with GoBots in automated conversational support for e-commerce and is a natural substitute as it adds deeper commerce integrations.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat4 records
Key risks6 records
Key highlights6 records
Customer concentration
gobots.com.br social profiles
Digital presencegobots.com.br financial estimates
Financial estimateRevenue estimate
Valuation estimate
gobots.com.br leadership team
Management profileNumber of profiles
gobots.com.br funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
gobots.com.br M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about gobots.com.br
What does gobots.com.br do?
GoBots is an AI-powered customer service and sales automation platform for large e-commerce sellers operating on leading marketplaces. The platform automates pre-sales and post-sales workflows, including customer question and claim responses, through performance copilots, real-time analytics, and smart SLA management, integrated natively with WhatsApp, Mercado Libre, Amazon, Magalu, Shopee, Via Varejo, Mercado Shops, VTEX, and Shopify.
Is gobots.com.br a public or private company?
gobots.com.br is a private company. It is classified as unknown and is currently operating.
When was gobots.com.br founded?
gobots.com.br was founded in -1.
How does gobots.com.br make money?
One revenue line is on record: saaS Platform Subscription.
Who are gobots.com.br's main competitors?
Direct peers on record are Tidio, Zenvia, Octadesk and Take Blip. Broad incumbents are Zendesk, HubSpot Service Hub, Freshworks and Intercom.
Does gobots.com.br have an API?
No public API is recorded for gobots.com.br.
What industry is gobots.com.br in?
gobots.com.br's product category is E-commerce Customer Service Automation. Its primary akta.pro industry code is BPAEAIAI, Workplace Automation & Self-Service (RPA for IT, Chatbots, Virtual Agents), with a secondary code of HDAEAKAF, Robotic Process Automation (RPA) & Hyperautomation Platforms.