What Indigo 21 does

Indigo 21 Ltd. is a privately held Business Process Outsourcing firm founded in 2003 and headquartered in London (Canary Wharf), with primary delivery operations in Manila, Philippines. The company operates a dual-shore model that combines UK-based sales and account management with offshore service delivery, employing 51-100 staff in total. It markets itself as a pioneer in IT-BPO, positioning the Philippines as the heart of its operations and citing 20 years of continuous operation.

The company's core service portfolio comprises call handling (24/7 inbound and outbound calls, switchboard, virtual reception, live web chat), tech support (IT service desk, desktop engineering, troubleshooting), software development (offshore app, web, and proprietary systems), and cybersecurity (DDoS protection, DMARC, lookalike domain monitoring, digital asset scanning). It also delivers a workforce visibility and insider threat protection offering via an integration with Teramind, which doubles as a channel reseller product. Two vertical-specific solutions target Insurance (FNOL, claims management, EDI, policy administration, underwriting software) and Gaming (login support, ID verification, breach response). The technology stack is built around VoIP and cloud contact center platforms, collaborative development tools for cross-time-zone delivery, RPA combined with Generative AI for chatbot and task automation, and the Teramind workforce analytics platform.

Indigo 21 generates revenue through custom, quote-based multi-year managed service contracts with enterprise and mid-market clients, primarily in the UK and globally. Pricing is not publicly disclosed; services are bundled per client requirement across team size, scope, and contract length. GTM is sales-led, combining direct enterprise outreach with content marketing via the company blog and LinkedIn presence, and a channel/reseller motion enabled by the Teramind partnership. The company is bootstrapped with no disclosed institutional funding or parent company.

Name

Indigo 21

Legal name

Indigo 21 Ltd.

Website

https://indigo21.com

Company type

Private

Founded year

2003

Operating status

Operating

Headcount range

51–100 employees

Short description

Indigo 21 is a London-headquartered BPO firm founded in 2003 that delivers offshore call handling, IT tech support, software development, cybersecurity, and workforce monitoring from Manila, Philippines, primarily serving insurance and gaming verticals.

Ownership category

akta.pro rank

Product category

Business Process Outsourcing Services

NAICS

Telemarketing Bureaus and Other Contact Centers (561422), Computer Systems Design and Related Services (54151)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Communications Services, Nec (4899)

akta.pro primary industry

Strategy & IT Advisory (BPAEAAAA)

akta.pro secondary industries

iPaaS (Cloud Integration Platforms) (HDAEAIAB), Enterprise Architecture & IT Operating Model (BPAHAEAB)

Keywords

• Business process outsourcing
• Offshore contact centre
• IT help desk support
• Offshore software development
• Cybersecurity managed services

Headquarters

HQ city

London

HQ country

United Kingdom

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Others

Revenue model

1. BPO Services - Call Handling: 24/7 inbound and outbound call handling, switchboard services, and virtual reception services delivered by offshore teams in Manila
2. Technical Support Services: First-line IT service desk support, desktop engineering, and technology troubleshooting available around the clock
3. Software Development: Offshore software development including proprietary software, app development, and web development services
4. Cybersecurity Services: DDoS protection, DMARC implementation, lookalike domain monitoring, and digital asset security scanning
5. Workforce Monitoring: Managed Teramind platform delivery including deployment, ongoing monitoring, and insider threat protection for channel partners

Pricing tiers

Go-to-market motion2 records

Distribution channels2 records

Marketing channels4 records

Core offering

Indigo 21 delivers offshore Business Process Outsourcing services for businesses, providing 24/7 call handling and customer service, IT tech support, software development, and cybersecurity from teams based in Manila, Philippines. The company also offers managed workforce monitoring and insider threat protection built on the Teramind platform, with vertical-specialized offerings for the insurance and gaming industries.

Product overview

Indigo 21 is a Business Process Outsourcing (BPO) company founded in 2003, offering a portfolio of offshore services with teams based primarily in Manila, Philippines. The core offering consists of four main service lines: Call Handling (24/7 customer service, switchboard, and chat support), Tech Support (IT service desk and technical troubleshooting), Software Development (offshore app and web development), and Cyber Security (DDoS protection, DMARC, domain protection). Additional services include Workforce Visibility and Insider Threat Protection powered by Teramind, plus industry-specific solutions for Insurance (claims management, FNOL, EDI) and Gaming (customer support for online gaming platforms). All services leverage offshore teams to provide 24/7 coverage, cost savings, and scalable workforce solutions for UK and global clients.

Differentiator

Problem solved

Functional benefit

Brands

• Teramind: A workforce monitoring and insider threat protection platform offered as a managed BPO solution through Indigo 21.

Quantifiable outcome

• Save money on overheads and reduce operational costs through offshore staffing
• +2 more outcomes

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

Feature5 records

Partnerships

One partnership is on record.

• TeramindcoreTechnology or IntegrationIndigo 21 integrates Teramind's employee monitoring and analytics platform into their managed BPO services. Indigo 21 provides proactive monitoring, analysis, and reporting alongside Teramind's platform, offering a fully managed workforce visibility and insider threat protection service to customers. The partnership enables channel partners to resell the combined solution.

Scale indicators4 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Teleperformance: Global leader in outsourced customer experience management and contact-centre services with major Philippines delivery operations. Directly comparable as an omnichannel BPO serving enterprise clients, with overlapping call-handling, tech-support and back-office capabilities — though at vastly larger scale.
• Concentrix: Large global CX and BPO provider with substantial Philippines presence and broad vertical coverage. Comparable as an end-to-end outsourcing partner offering contact-centre, IT support and digital services across insurance, gaming and other verticals.
• Foundever: Major CX/BPO operator (formerly Sitel + Sykes) with omnichannel customer-service, technical support and digital offerings. Comparable to Indigo 21 across call-handling, tech-support and managed services for enterprise clients.
• TTEC: Public customer-experience technology and BPO company with offshore delivery, digital customer-care, and tech-support solutions. Comparable to Indigo 21 across outsourced support, CX automation and software-enabled service delivery.
• Majorel (now part of Concentrix): Global CX and BPO provider (now integrated with Concentrix) with strong EMEA presence and offshore delivery including the Philippines. Comparable to Indigo 21 across contact centre, tech support and digital customer experience services.

Direct peers

• IBEX: BPO specialising in omnichannel customer experience, digital marketing and tech support, with Philippines as a primary delivery hub. Closely comparable to Indigo 21 in offshore contact-centre, technical support and digital service offerings.
• SupportNinja: Outsourced customer support and back-office BPO with delivery in the Philippines and similar mid-market positioning. Directly comparable to Indigo 21 in call handling, technical support, and scalable offshore teams for growing businesses.
• Helpware: Outsourced customer support, content moderation and back-office BPO with nearshore/offshore delivery. Comparable to Indigo 21 in customer service, technical support, and back-office outsourcing for digital and tech clients.
• Flatworld Solutions: India- and Philippines-based outsourcing provider offering BPO, software development and IT services. Comparable to Indigo 21 in offshore call handling, software development, and multi-service outsourcing for SMEs and mid-market.

Regional players

• Outsource UK: UK-based BPO and contact-centre outsourcer offering call handling, customer service and back-office support. Comparable to Indigo 21 as a UK-headquartered BPO selling outsourced support services, though typically with onshore rather than Philippines delivery.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/indigo-21-ltd

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Indigo 21