dialoga group

What dialoga group does

Dialoga Group is a privately held telecommunications operator founded in 2002 and headquartered in New York, providing carrier-grade cloud communications services under the CloudComms brand. The company owns its full software stack and operates its own licensed network infrastructure in 29 countries across Europe, the Americas, and selected additional markets — a footprint it describes as unique among telecom operators. Its platform is built on WebRTC technology, eliminating the need for SIP trunks, IP phones, or other physical infrastructure, and is delivered through three core products: Sword (WebRTC business line), Trident (WebRTC PBX), and Hydra (WebRTC ACD contact center), complemented by add-on services including HD telephone lines, SMS, LiveChat, Click2Call, Toll-Free 2 Call, and Fax2Mail.

The company generates revenue primarily through a pay-per-use managed services model delivered via direct enterprise sales and regional commercial offices, with usage-based charges for telephony traffic and subscription-style recurring elements for AI features. AI capabilities — natural language recognition across 10+ languages, voice biometrics, sentiment analysis, and TTS — are developed in-house via the wholly-owned utopia.AI subsidiary and embedded directly into the Hydra contact center product. Customer base spans telecom operators (wholesale interconnect), large international enterprises (e.g., TALLY WEiJL with 900+ stores across 39 countries), government entities (e.g., RENFE Spanish Railways), and verticals including financial services, insurance, hospitality, and transportation. Disclosed FY2018 sales reached $72M (30% YoY growth) with EBITDA of $11M (47% growth), supported by 90+ employees and an integration footprint spanning 20+ CRM, helpdesk, and e-commerce platforms.

Name

dialoga group

Legal name

Dialoga Group, LLC

Website

https://dialoga.nyc

Company type

Private

Founded year

2002

Operating status

Operating

Short description

Dialoga Group is a privately held telecom operator providing WebRTC-based cloud communications (business lines, PBX, contact center) and AI-powered analytics across 29 countries to enterprises, telecom operators, and government clients on a pay-per-use model.

Ownership category

akta.pro rank

Product category

Cloud Telecommunications Services

NAICS

Wired and Wireless Telecommunications Carriers (except Satellite) (51711)

SIC

Telephone Communications (No Radiotelephone) (4813), Services-Telephone Interconnect Systems (7385)

akta.pro primary industry

Contact Center (CCaaS) & Customer Engagement Voice (HDAIAHAF)

akta.pro secondary industry

Cloud PBX & Hosted Telephony (HDAIAHAB)

Keywords

• Cloud communications services
• WebRTC telephony
• Enterprise PBX systems
• Contact center software
• Telecom network services

Headquarters

HQ city

New York

HQ country

United States

HQ region

North America

Offices13 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Infrastructure, Technology or R&D, Personnel, Operations, Marketing or Sales

Revenue model

1. CloudComms Services: Carrier-grade cloud communications services delivered on a real pay-per-use, managed services business model. Services include WebRTC lines (Sword), PBX (Trident), ACD (Hydra), SMS, Click2Call, LiveChat, Toll-Free 2 Call, Fax2Mail, and HD telephone lines.
2. Artificial Intelligence Services: AI-powered services including natural language recognition, voice biometrics, and sentiment analysis integrated into the CloudComms platform, developed through the utopia.AI subsidiary.
3. Numbering Services: Revenue from local and regional phone numbers worldwide, shared cost numbers, and toll-free numbers. Income sharing with customers on shared cost, revenue share numbers.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels7 records

Core offering

Dialoga Group operates carrier-grade CloudComms services built on WebRTC, including business telephone lines, cloud PBX, contact-centre ACD, local and toll-free numbering, SMS, web messaging, click-to-call, and fax-to-email. The company delivers these services directly to organizations and telecom operators on a real pay-per-use managed-services model through its own network.

Product overview

Dialoga Group is a telecom operator providing CloudComms® services on a pay-per-use model. The product portfolio is built on WebRTC technology with three core products: Sword (WebRTC business line), Trident (WebRTC PBX), and Hydra (WebRTC ACD for contact centers). These are complemented by supplementary services including HD telephone lines (local, shared cost, toll-free numbers), SMS, LiveChat, Click2Call, Toll-Free 2 Call, and Fax2Mail. The entire solution is software-based with no physical infrastructure required, allowing communication from any device with internet access.

Differentiator

Problem solved

Functional benefit

Brands

• Sword: WebRTC multiline business telephone line enabling communication across the globe without SIP trunks or IP phones
• Trident
• Hydra
• CloudComms
• utopia.AI

Products and services

• CloudComms Dialoga's proprietary carrier-grade cloud communications platform delivered as managed services on a real pay-per-use model, with WebRTC lines, PBX, ACD, SMS, Click2Call, LiveChat, toll-free calling, and Fax2Mail services.
• Sword WebRTC business line for communication across the globe without SIP trunks or IP phones, using any internet-connected device with personal DDI numbers.
• Trident WebRTC-based PBX providing dynamic call control, call routing, IVR, voicemail, team messaging, and reporting.
• Hydra WebRTC ACD for remote contact-centre operations without physical infrastructure, with natural-language recognition, voice biometrics, sentiment analysis, call recording, and monitoring.
• HD Telephone Lines Geographical local lines, shared-cost services, and toll-free numbers with coverage through Dialoga's infrastructure and PBX features including automated attendant, DTMF menus, voicemail, and call reporting.
• SMS Bulk SMS delivery platform for scheduling, sending, and tracking personalized messages, with unique sender IDs, two-factor authentication, Unicode support, and delivery reports.
• LiveChat Online real-time messaging channel for customer interaction, integrated into the Hydra contact-centre system as an alternative communication channel between customers and agents.
• Click2Call Web-based communication system that turns website traffic into direct telephone communication by letting customers click a link and enter their number for immediate connection to a contact centre or PBX.
• Toll-Free 2 Call Service for businesses receiving mobile calls on toll-free numbers by intercepting the mobile call and prompting the caller to receive a callback from the company.
• Fax2Mail Online fax service for sending and receiving faxes via email, converting received faxes to TIFF or PDF and providing a web-based management interface.

Quantifiable outcome

• 30% increase in sales in 2018 compared to 2017, reaching $72 million
• +3 more outcomes

Named customers7 records

Segments5 records

Ideal customer profiles6 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration21 records

AI capability8 records

Feature8 records

Partnerships

13 partnerships are on record, tiered minor and core.

• SMAUminorGTM or Marketing Partner · 1 June 2017Dialoga signed a collaboration agreement with SMAU, a circuit of events taking place in different cities throughout Italy with the aim of promoting a culture of innovation in Italian companies. Dialoga presented its WebRTC-based communicative solutions at events in Padua and Bologna.
• SalesforcecoreTechnology or IntegrationDialoga connects with Salesforce allowing users to make and receive phone calls directly from Dialoga's application in Salesforce with a single click.
• ZendeskcoreTechnology or IntegrationDialoga connects with Zendesk customer service software, linking customer service with Dialoga telephone solutions in a few clicks.
• HubSpotcoreTechnology or IntegrationDialoga connects with HubSpot's CRM suite allowing users to call customers directly from the CRM.
• Microsoft DynamicscoreTechnology or IntegrationDialoga integrates with Microsoft Dynamics CRM, enhancing agents' effectiveness with Dialoga phone system.
• PipedrivecoreTechnology or IntegrationIntegration allows managing contacts' calls directly from Pipedrive Sales CRM.
• FreshdeskcoreTechnology or IntegrationIntegration converts incoming phone calls into Freshdesk tickets automatically.
• ShopifycoreTechnology or IntegrationDialoga integrates with Shopify e-commerce platform providing instant customer order status access during calls.
• SlackcoreTechnology or IntegrationDialoga connects with Slack to incorporate communication features including call recording, detours, and three-way calls to Slack's instant messaging system.
• ZapiercoreTechnology or IntegrationDialoga links with Zapier's automation tool enabling notifications about telephone activity through workflow integrations.
• FrontcoreTechnology or IntegrationDialoga and Front CTI integration allows managing and assigning voice mailboxes for call handling.
• IntercomcoreTechnology or IntegrationDialoga connects to Intercom customer platform allowing phone calls to be linked with correctly assigned tickets.
• ZohocoreTechnology or IntegrationDialoga links with Zoho's CRM suite enabling call recording and business call history generation.

Scale indicators7 records

Recent moves10 records

Expansion highlights6 records

Market position

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xtwitter.com/dialoga
• YouTubeyoutube.com/user/DialogaDesign
• LinkedInlinkedin.com/company/dialoga-group

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about dialoga group