blue heart community care

What blue heart community care does

Blue Heart Community Care is a privately-held, registered NDIS disability support provider founded in 2020 and headquartered in Cranbourne, Victoria. The firm delivers a full suite of National Disability Insurance Scheme services across South East Melbourne, including support coordination, personal care and in-home support, daily living and life skills training, domestic assistance, community participation, disability respite, and condition-specific support for acquired brain injury, autism spectrum disorder, bipolar disorder, functional neurological disorder, and mental health conditions. It also operates a portfolio of Supported Independent Living (SIL), Short Term Accommodation (STA), Medium Term Accommodation (MTA), and Specialist Disability Accommodation (SDA) properties across suburbs including Clyde North, Cranbourne, Cranbourne East, Junction Village, Officer, and Narre Warren South.

Revenue is generated entirely through NDIS-funded billings, with all pricing aligned to the official NDIS Price Guide and no proprietary price-setting. The firm accepts NDIA Managed, Self Managed, and Plan Managed participants. Go-to-market is a hybrid of direct referral intake via phone, email, and website, plus a partnership channel with NDIS Support Coordinators who route participants to providers. Customer acquisition relies on Google reviews, testimonials, and word-of-mouth, supplemented by organic social media presence on Facebook and Instagram. The firm employs over 300 support workers and claims combined 50+ years of leadership and staff industry experience.

Operations run on standard NDIS-compliant care management and scheduling platforms with portal-based invoicing; no proprietary technology, AI/ML systems, or patents are disclosed. The leadership team is led by Managing Director Kalpesh, and ownership remains private with no disclosed institutional investors, funding rounds, or acquisition activity. Regulatory standing rests on NDIS Provider Registration (No. 4050071116).

Name

blue heart community care

Legal name

Blue Heart Community Care

Website

https://blueheart.com.au

Company type

Private

Founded year

2020

Operating status

Operating

Short description

Blue Heart Community Care is a privately-held NDIS-registered disability support provider in South East Melbourne, delivering core support, accommodation (SIL/STA/MTA/SDA), and specialist condition services to NDIS participants across Cranbourne, Clyde North, and surrounding suburbs via a workforce of 300+ carers.

Ownership category

akta.pro rank

Product category

Disability Support Services

NAICS

Services for the Elderly and Persons with Disabilities (624120), Services for the Elderly and Persons with Disabilities (62412), Home Health Care Services (62161)

SIC

Services-Social Services (8300), Services-Home Health Care Services (8082), Services-Nursing & Personal Care Facilities (8050)

akta.pro primary industry

Disability Services & Independent Living Support (BPAGAEAG)

akta.pro secondary industries

Personal Care / Non-Medical Home Care (Private Duty) (HLAFAEAB), Companionship & Social Engagement Visits (HSABAAAA), Conversation, Cognitive Stimulation & Activity Facilitation (HSABAAAB), Transportation, Escort & Appointment Accompaniment (Non-Medical) (HSABAAAF)

Keywords

• Disability support services
• NDIS accommodation
• Supported independent living
• Community participation
• Specialist disability accommodation

Headquarters

HQ city

Cranbourne

HQ country

Australia

HQ region

Oceania

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Technology or R&D

Revenue model

1. Core Disability Support Services: Revenue generated through provision of daily disability support services funded under NDIS plans. Services include personal care, domestic assistance, community participation, daily living skills training, and respite services. Billed according to NDIS price limits for each support category.
2. Supported Independent Living (SIL): Ongoing revenue from Supported Independent Living arrangements where participants live in shared or individual accommodation with 24/7 or scheduled support. Income derived from SIL fees under participant NDIS plans.
3. Short Term Accommodation (STA) and Medium Term Accommodation (MTA): Temporary accommodation revenue for participants needing respite, post-hospital discharge, home renovations, or while awaiting permanent housing. Charged per night/week according to NDIS price limits.
4. Specialist Disability Accommodation (SDA): Revenue from SDA housing in properties owned or managed by the provider. Includes improved liveability and high physical support housing categories. SDA funding flows through participant NDIS plans.
5. Support Coordination: Fees for assisting participants to understand, implement, and optimize their NDIS plans. Support coordinators help navigate service providers, negotiate agreements, and monitor budget utilization.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels5 records

Core offering

Blue Heart Community Care is a registered NDIS Provider delivering disability support, accommodation, and community participation services in South East Melbourne. The company employs 300+ support workers to deliver in-home personal care, daily living skills training, domestic assistance, respite services, support coordination, and accommodation solutions including Supported Independent Living (SIL), Short/Medium Term Accommodation (STA/MTA), and Specialist Disability Accommodation (SDA).

Product overview

Blue Heart Community Care is a registered NDIS Provider offering a comprehensive suite of disability support services across South East Melbourne. The service portfolio consists of core support services (Support Coordination, Community Participation, Personal Care & In-Home Support, Daily Living & Life Skills, Domestic Assistance, and Disability Respite Services), accommodation services (Supported Independent Living, Short Term Accommodation, Medium Term Accommodation, and Specialist Disability Accommodation), and specialist condition-specific support (Acquired Brain Injury, Autism Spectrum Disorder, Mental Health Support, Bipolar Disorder, and Functional Neurological Disorder). The company manages a portfolio of residential properties across Clyde North, Cranbourne, Cranbourne East, Officer, Junction Village, and Narre Warren South for SIL and SDA participants. Services are delivered through a team of over 300 dedicated carers with a person-centric approach focused on participant independence and community inclusion.

Differentiator

Problem solved

Functional benefit

Products and services

• Support Coordination Assists NDIS participants to understand, implement, and optimize their NDIS plan by navigating service agreements, coordinating multiple providers, and monitoring budget and funding utilization.
• Community Participation Supports participants to engage in social and community activities, develop life skills, and achieve integration through activities such as shopping, medical appointments, gym visits, and community events.
• Personal Care and In-Home Support Provides in-home personal care assistance including personal hygiene, meal preparation, household assistance, and companionship to help NDIS participants live independently.
• Daily Living and Life Skills Offers assessment and training to increase skills, independence and community participation including handling money, travelling on public transport, and basic literacy and numeracy.
• Domestic Assistance Provides assistance with household activities including cleaning, laundry, and general household chores to ensure safe and well-maintained homes for NDIS participants.
• Disability Respite Services Provides temporary relief and emergency care for caregivers, offering in-home respite services during weekdays, weekends, evenings, overnights, and holiday periods.
• Supported Independent Living (SIL) NDIS-funded training and assistance with daily tasks for participants living independently in their own homes or sharing accommodation with other NDIS participants.
• Short Term Accommodation (STA) and Medium Term Accommodation (MTA) Temporary accommodation solutions for NDIS participants when carers need respite, during home renovations, illness recovery, post-hospital discharge, or while awaiting SIL/SDA approval or permanent housing.
• Specialist Disability Accommodation (SDA) Specialised housing for participants with extreme functional impairment or very high support needs, including high physical support, improved liveability, and basic housing categories.
• Acquired Brain Injury Support Specialist support services for participants with acquired brain injury, focusing on empowering cultivation of new skills and living fulfilling lives.
• Autism Spectrum Disorder Support Comprehensive support for individuals with autism spectrum disorder including connecting to therapists, designing person-oriented plans, and supporting developmental goals.
• Mental Health Support Coordination Coordination support for participants with mental health issues enabling societal integration, goal achievement, and connection to healthcare providers and community groups.
• Bipolar Disorder Support Care and support services for individuals with bipolar disorder including assessment, NDIS plan optimisation, and emotional development milestones.
• Functional Neurological Disorder (FND) Support Specialised support services for FND including assistance with personal care, life skills development, budget management, and community participation.
• Clyde North SDA Home Brand new SDA improved liveability house in Clyde North for 3 residents featuring 3 bedrooms, 3 bathrooms, air conditioning, security alarm, and proximity to transport and shops.
• Cranbourne SDA House (Evelyne) High physical support SDA home in Cranbourne with 3 large bedrooms each with private ensuite, open-plan kitchen, living, dining area, and separate room for hobbies.
• Protea House Junction Village 4-bathroom, 4-toilet SDA property in Junction Village with 2 wheelchair accessible rooms, 24-hour onsite shared support, rumpus room, intercom, and emergency power backup.
• Marquees House Clyde North (SIL Property) Supported Independent Living property in Clyde North near primary schools and parks.

Quantifiable outcome

• Participants supported to achieve greater independence and community inclusion
• +2 more outcomes

Named customers5 records

Segments6 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Scale indicators4 records

Recent moves6 records

Expansion highlights6 records

Regional players

• Northcott: NSW-headquartered disability provider delivering accommodation, therapy, and recreation services. Comparable NDIS service categories but operating primarily outside Victoria.
• YellowBridge QLD: Queensland-based NDIS provider offering accommodation, daily living, and community participation. Comparable mid-sized operator profile though geographically distinct.

Direct peers

• Melba Support Services: Victorian NDIS-registered disability provider offering SIL, SDA, community participation, and supported employment across Melbourne. Closest geographic and service-mix peer to Blue Heart, with similar mid-sized operator profile.
• Sunnyfield: NDIS-registered provider specializing in SDA, SIL, and community participation across NSW, QLD, and ACT. Highly comparable mid-sized operator with strong SDA property portfolio focus.
• Achieve Australia: NSW-based NDIS disability provider offering accommodation (SIL/SDA), community participation, and supported employment. Comparable service mix and participant-centric model, though operating in a different state.

Broad incumbents

• Life Without Barriers: One of Australia's largest NDIS and out-of-home care providers, offering disability, aged care, and child safety services nationally. Comparable service categories (SIL, community participation, personal care) at vastly greater scale.
• Aruma: National disability provider (formerly House with No Steps and Menzies) delivering accommodation, community, and employment supports under NDIS. Directly comparable service stack with significantly larger operational footprint.
• Scope Australia: Major Victorian-headquartered disability provider offering accommodation, day programs, therapy, and communication supports. Direct service overlap with Blue Heart across SIL, personal care, and community participation.
• Cerebral Palsy Alliance: Specialist disability provider delivering accommodation, therapy, and community services across NSW and beyond. Comparable specialist disability support services with established brand and broader geographic reach.

Emerging players

• Leap in!: NDIS plan management and support coordination provider with a tech-enabled platform. Comparable in support coordination services and target participant segment, but with a digital-first delivery model rather than direct support workforce.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks7 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/people/Blue-Heart-Community-Care/61555666249970
• LinkedInlinkedin.com/company/blue-heart-community-care
• Instagraminstagram.com/blueheartcc

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about blue heart community care