AUIT

What AUIT does

AUIT is a privately held, founder-owned managed IT services provider (MSP) headquartered in Hume, Australian Capital Territory, founded in 2004 by current CEO Steve Hampson. The company delivers fully managed IT services to small and medium-sized businesses (typically 20+ employees) in the Canberra region, spanning verticals that include legal, real estate, accounting, trades and manufacturing, industry bodies, and membership organizations. Its service portfolio is organized into four families — Managed IT Services (including co-managed IT, Microsoft 365 support, backup management, strategic IT consulting, IT project management, and helpdesk support), IT Security (antivirus, EDR, MDR, phishing testing, and security uplift projects), Infrastructure and Cloud (network support, cloud solutions, data center colocation, WiFi, onsite support, VoIP, and hardware procurement), and Professional IT Services (vCIO, IT audit, Essential 8, ISO27k compliance, and security awareness training).

AUIT's delivery stack is built on a Microsoft-centric foundation (Microsoft 365, Azure, Intune, Azure AD, Microsoft Defender) augmented by MSP-grade tooling — HaloPSA for service desk automation, NinjaRMM for remote monitoring, Datto/Acronis/Cove for encrypted backup, and KnowBe4 for security awareness training. The company operates under its own ISO/IEC 27001:2022 certified information security management system, holds Microsoft Gold Solutions Partner status, and aligns with the ASD Essential 8 framework and ITIL service-management practices. A domain-specific build, the contract management portal for the ACT Law Society, is cited as a flagship proprietary engagement.

AUIT generates revenue primarily through fixed-fee, multi-year managed services subscriptions (typically 3-year contracts with price protection), supplemented by professional services engagements, hardware procurement, and data center colocation. Pricing is quote-based rather than per-user or per-device, and includes unlimited onsite support, a dedicated account manager, and a 30-day risk-free trial. The company competes aggressively on switching-cost asymmetry by offering to match up to three months of an incumbent MSP contract as a buy-out credit, and reports operational metrics of 200,000+ tickets resolved, 10,000+ calls answered, a 96.33% CSAT score, a 9.9/10 ticket feedback score, an NPS above 8.5, and a 4.7/5 Google rating across 26 reviews. AUIT has never raised external capital, has no parent company, no subsidiaries, and no disclosed M&A activity.

Name

AUIT

Legal name

AUIT

Website

https://auit.com.au

Company type

Private

Founded year

2004

Operating status

Operating

Headcount range

11–50 employees

Short description

AUIT is a privately held, founder-owned managed IT services provider based in Canberra, Australia, delivering fully managed IT, cybersecurity, cloud, and professional technology services to SMBs (typically 20+ employees) across legal, real estate, accounting, trades, and industry-body verticals.

Ownership category

akta.pro rank

Headquarters

HQ city

Hume

HQ country

Australia

HQ region

Oceania

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Infrastructure, Marketing or Sales

Revenue model

1. Managed IT Services Subscription: Fixed monthly fees for fully managed IT services including helpdesk support, network monitoring, cybersecurity, and infrastructure management. Pricing based on contract terms, not per-user or per-device count. Long-term contracts (3-year) offer price protection and include contract buy-out matching for switching clients.
2. Professional Services: Additional services including vCIO consulting, IT audit and compliance, Essential 8 and ISO 27001 compliance implementations, security awareness training, and IT project management. These are delivered as scoped engagements or ongoing advisory.
3. Hardware and IT Procurement: Hardware procurement, lifecycle management, and asset tracking services. Includes device procurement through Microsoft Intune, warranty management, refresh planning, and compliant disposal with secure data wiping.
4. Data Center Colocation: Enterprise-grade colocation services providing secure facility housing for client hardware with redundant power, cooling, and physical security. Remote hands support included.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels6 records

Core offering

AUIT is a managed IT services provider that takes ownership of business IT environments through fixed-fee managed support, co-managed IT, helpdesk, network monitoring, cybersecurity, cloud, infrastructure, and professional technology services. It sells and delivers these services primarily to Canberra businesses through remote and onsite support.

Product overview

AUIT is a managed IT services provider (MSP) offering a unified platform of managed IT services for Canberra businesses with over 20 employees. The core offering is Managed IT Services, which provides full-ownership of the client's IT environment with fixed monthly pricing, dedicated account management, and unlimited onsite support. This core service is augmented by a modular portfolio of specialized services across four main categories: Managed IT Services (including Co-Managed IT, Microsoft 365 Support, Backup Management, Strategic IT, IT Project Management, and IT Helpdesk Support); IT Security (Antivirus, Endpoint Detection & Response, Managed Detection & Response, Phishing Testing, and Security Uplift Projects); Infrastructure and Cloud (Network Support, Cloud Solutions, Data Center Colocation, Internet and WiFi Services, Onsite/Field Support, VoIP/Unified Communications, and Hardware Procurement); and Professional IT Services (Virtual CIO, IT Audit and Compliance, Essential 8 Compliance, ISO27k Compliance, and Security Awareness Training). The portfolio uses platforms including Microsoft 365/Azure, Datto/Acronis/Cove for backup, KnowBe4 for security training, and HaloPSA/NinjaRMM for service management, all delivered under AUIT's own ISO/IEC 27001:2022 certified information security management system.

Differentiator

Problem solved

Functional benefit

Products and services

• Managed IT Services Fully managed IT service that takes ownership of the client's IT environment, including network monitoring, helpdesk support, cybersecurity alignment, onsite visits, and dedicated account management under fixed monthly pricing.
• Co-Managed IT Services Supplementary IT support for businesses with over 20 employees that already have an internal IT team, backed by AUIT's ISO/IEC 27001:2022 certification.
• Microsoft 365 Support Managed Microsoft 365 service covering legacy-system migration and ongoing administration of Exchange Online, SharePoint, Teams, Intune device management, and Azure Active Directory.
• Backup Management Policy-driven, encrypted data protection service using Datto, Acronis, and Cove platforms, with daily verification and documented restoration testing.
• Strategic IT IT strategy and consulting service that aligns technology with business goals through technology roadmaps, vendor management, IT budgeting, and strategic planning.
• IT Project Management Structured IT project delivery service for infrastructure refreshes and deployments, with experienced engineers, security-aware delivery, progress tracking, and stakeholder updates.
• IT Helpdesk Support Service desk support for break-fix requests, proactive monitoring, daily backup checks, and after-hours emergency response using HaloPSA and NinjaRMM platforms.
• Antivirus Enterprise-grade antivirus protection with real-time threat detection, automatic updates, and centralized management across business devices.
• Endpoint Detection & Response Real-time threat monitoring and incident response for laptops, desktops, and servers, using lightweight agents and rapid threat isolation.
• Managed Detection & Response Continuous threat monitoring service combining threat intelligence, behavioral analysis, and expert human analysts to detect, investigate, and respond to threats 24/7.
• Phishing Testing Simulated phishing service using realistic attack scenarios, credential-harvesting pages, and urgent impersonation emails, with post-test reports and training recommendations.
• Security Uplift Projects Structured cybersecurity improvement projects covering identity controls, endpoint hardening, and access management, with scope determined by business size and risk level.
• Network Support Network infrastructure care covering firewall management, switch configuration, wireless optimization, bandwidth monitoring, and vendor coordination.
• Cloud Solutions Cloud migration and management service covering environment design, deployment, and ongoing support for secure and scalable access to tools and data.
• Data Center Colocation Server colocation service providing secure enterprise-grade facilities with redundant power, cooling, physical security, and remote-hands support for client hardware.
• Internet and WiFi Services & Deployments Dedicated internet and wireless network service covering site surveys, access-point deployment, bandwidth allocation, and ongoing monitoring for consistent speeds.
• Onsite/Field Support Onsite technical support service for hardware installation, network troubleshooting, workstation setup, and field support when remote remediation is insufficient.
• Telephone Services, VoIP, and Unified Communications Cloud VoIP and unified communications service integrating voice, messaging, and collaboration tools with the customer's network and security infrastructure as a managed service.
• Hardware and IT Procurement IT asset procurement and lifecycle management service using Intune for device tracking, with warranty management, refresh planning, and secure data wiping for compliant disposal.
• Virtual CIO Services Virtual Chief Information Officer service providing technology strategy, IT roadmap development, vendor management, and IT budgeting guidance without a full-time executive.
• IT Audit and Compliance IT compliance audit service mapping technology, policies, and processes against regulatory frameworks and providing prioritized remediation recommendations and ongoing support.
• Essential 8 Compliance ASD Essential 8 compliance service providing formal assessments, gap analysis, and security uplifts aligned to ACSC framework maturity targets and government tender requirements.
• ISO27k Compliance ISO/IEC 27001:2022 certification guidance covering gap assessments, ISMS development, implementation support, and certification assistance; AUIT itself holds ISO/IEC 27001:2022 certification.
• Security Awareness Training Cybersecurity awareness training using KnowBe4 for automated phishing simulations, targeted learning modules, and monthly organizational risk scoring.

Quantifiable outcome

• Average ticket feedback score of 9.9/10
• +5 more outcomes

Named customers7 records

Segments6 records

Ideal customer profiles7 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration12 records

Feature3 records

Partnerships

Nine partnerships are on record, tiered core, supporting and minor.

• MicrosoftcoreTechnology or IntegrationAUIT is a Microsoft Gold Solutions Partner with multiple Microsoft Professional Certifications across the team. The partnership involves certified specialists handling Microsoft 365 migrations, Azure infrastructure, Intune device management, and endpoint security through Microsoft Defender. All managed services are delivered within Microsoft-centric technology frameworks.
• ISO (International Organization for Standardization)coreTechnology or IntegrationAUIT holds ISO/IEC 27001:2022 certification for information security management systems. This certification is maintained through annual audits and demonstrates structured, accountable security management practices applied to all client services.
• Australian Signals Directorate (ASD)coreTechnology or IntegrationAUIT aligns its managed security services with the ASD Essential 8 cybersecurity framework. The company helps clients achieve Essential 8 maturity levels and supports compliance with ACSC requirements for government procurement and tender eligibility.
• ITILcoreTechnology or IntegrationAUIT aligns its IT service management processes with ITIL best practices, ensuring structured, repeatable service delivery across helpdesk support, incident management, and service request handling.
• KnowBe4coreTechnology or IntegrationAUIT uses KnowBe4's security awareness training platform for simulated phishing campaigns and targeted learning modules. The platform enables automated monthly phishing simulations and risk scoring for client organizations.
• DattosupportingTechnology or IntegrationAUIT uses Datto's MSP-grade backup platform for policy-driven, encrypted backup management with daily verification and documented restoration testing.
• AcronissupportingTechnology or IntegrationAUIT leverages Acronis for backup management services, providing policy-driven, encrypted data protection for client environments.
• CovesupportingTechnology or IntegrationAUIT uses Cove's backup platform as part of their MSP-grade backup solution options for comprehensive data protection services.
• ACT Law SocietyminorStrategic or Co-development PartnerAUIT built the contract management portal for the ACT Law Society, where every residential property sale in the Australian Capital Territory generates its contract template. This demonstrates deep domain expertise in the legal sector.

Scale indicators10 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Brennan IT: Australian managed IT services provider headquartered in Melbourne, offering managed IT, cloud, cybersecurity, and professional services to mid-market and enterprise clients across Australia. Comparable to AUIT in core managed services and Microsoft-centric delivery, but operating at significantly larger national scale.
• Datacom: Large Australia and New Zealand-headquartered IT services company providing managed services, cloud, cybersecurity, and digital transformation. Operates a similar managed IT services model to AUIT, with overlapping Microsoft, Azure, and cybersecurity practices, but at multi-country enterprise scale.
• Kinetic IT: Western Australia-based managed IT services provider with national reach, offering end-user computing, infrastructure management, and service desk support. Competes directly with AUIT in the Australian MSP market on similar managed services, ITIL-aligned delivery, and government/enterprise clients.
• CyberCX: Australia's largest dedicated cybersecurity services provider, offering managed detection and response, security advisory, and Essential 8 uplift. Comparable to AUIT's cybersecurity practice (MDR, EDR, phishing, Essential 8 compliance) and overlapping Canberra and ACT government customer base.
• Insitec: Canberra-based managed IT services provider serving federal government and SMB clients with managed IT, cybersecurity, and cloud services. Direct local competitor to AUIT in the same ACT market with similar SMB and government focus.
• Interactive: Australian managed IT, cloud, and security provider with a national footprint and strong SMB and mid-market focus. Comparable to AUIT on managed services, Microsoft 365 expertise, and recurring subscription model.

Broad incumbents

• Logicalis Australia: Global IT solutions and managed services provider operating in Australia, delivering infrastructure, cloud, and managed services to mid-market and enterprise clients. Comparable to AUIT in managed services delivery but operating at much larger, multi-country scale as part of a global portfolio.
• NTT Australia: Global technology and managed services provider with a substantial Australian presence, offering managed IT, cybersecurity, and cloud services. Overlaps with AUIT's managed services and security portfolio but serves a broader enterprise customer base across multiple geographies.
• Telstra Enterprise: Australia's largest telecommunications carrier offering managed IT services, cloud, security, and networking to SMB and enterprise customers. Comparable to AUIT on managed services, network management, and Microsoft 365 delivery, but operates at vastly larger scale with bundled connectivity offerings.

Regional players

• CompNow: Australian IT hardware, software, and managed services provider with offices across eastern states, serving education, government, and SMB markets. Comparable to AUIT in managed services, hardware procurement, and Microsoft-centric delivery, but primarily competes in Victoria, NSW, and Queensland rather than ACT.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks1 record

Key highlights7 records

Customer concentration

• Facebookfacebook.com/AUITSUPPORT
• LinkedInlinkedin.com/company/auit

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about AUIT