What onetouch anz does

OneTouch Health, trading as OneTouch ANZ in Australia, is a private software company that provides a cloud-based care management system for aged care, home care, respite care, and NDIS providers. The company operates as part of the OneTouch Health Group, backed by private equity firm August Equity, alongside sister brands AutumnCare (Australian residential aged care software), OnePlan (UK/Ireland care management software), and tri.x. The Australian entity is registered as Unleashed Technology (Aust) Pty Ltd (ACN 092 532 315, ABN 46 092 532 315) and headquartered in Perth, with a field sales presence in Sydney, Melbourne, and Brisbane.

The core product, OneSystem, is a unified cloud-based Care Management Platform built as a single integrated suite covering care rostering, care planning, medication management, charting and patient metrics, HR and training, invoicing and payroll, family and client apps, compliance, reporting and auditing, call monitoring, and digital tasks. Notable proprietary features include a real-time colour-coded clock-in monitoring system with late-call email alerts, a drag-and-drop scheduling wallchart with bulk SMS shift bidding, mandatory digital task enforcement that blocks clock-out until medication tasks are completed, permission-based access control, digital signature capture, and a Care Minutes Counter Tool. The platform integrates with Zoom and Microsoft Teams (eLearning), Power BI, payroll systems, and government portals via an open API, and holds ISO 9001:2015, ISO 27001:2022, Cyber Essentials Plus, and UK GDPR compliance certifications.

OneTouch Health generates revenue primarily through SaaS subscriptions sold on a quote-based, annual billing model targeting enterprise aged care providers. The go-to-market motion is sales-led and event-driven, using Business Development Managers who run consultative discovery, tailored demonstrations, and proposals targeting CEOs, General Managers, Heads of Operations, Care Managers, and Compliance Leads at Support at Home, CHSP, and NDIS providers. The company maintains presence as a Gold Sponsor at major Australian aged care conferences, drives leads through content marketing and a "Book a Demo" conversion mechanism, and supplements direct sales with customer referrals and word-of-mouth within the care provider community.

Name

onetouch anz

Legal name

Unleashed Technology (Aust) Pty Ltd ACN 092 532 315, ABN 46 092 532 315

Website

https://onetouchhealth.com.au

Company type

Private

Founded year

2018

Operating status

Operating

Headcount range

1–10 employees

Short description

OneTouch Health provides cloud-based care management software for aged care, home care, respite, and NDIS providers across Australia, the UK, and Ireland. Its unified OneSystem platform consolidates rostering, care planning, medication management, HR, payroll, invoicing, and compliance into a single integrated SaaS suite.

Ownership category

akta.pro rank

Product category

Care Management Software

NAICS

Computer Systems Design and Related Services (54151)

SIC

Services-Prepackaged Software (7372), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Childcare & Eldercare Caregiving Platforms (BPAMAHAJ)

akta.pro secondary industry

Care Transitions Management (Hospital/SNF-to-Home) (HSABAIAC)

Keywords

• Care management software
• Aged care software
• Home care platform
• Compliance management software
• Care rostering system

Headquarters

HQ city

Perth

HQ country

Australia

HQ region

Oceania

Offices5 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. SaaS Subscription - Care Management Platform: OneTouch Health generates revenue primarily through a cloud-based SaaS subscription model, providing access to its complete care management software platform on a per-organisation or per-user basis. The platform is sold to residential aged care, home care, and respite care providers who pay recurring subscription fees for access to the integrated modules including scheduling, care planning, medication management, HR, invoicing, and compliance tools.

Pricing tiers

Go-to-market motion3 records

Distribution channels3 records

Marketing channels4 records

Core offering

OneTouch ANZ provides a cloud-based care management software platform that enables Australian and New Zealand aged care, home care, and respite care providers to digitize rostering, care planning, medication administration, compliance, and reporting. The platform combines scheduling, digital care notes, HR, finance, and compliance modules into a single integrated system. It also offers complementary solutions for staff eLearning and recruitment to support end-to-end provider operations.

Product overview

OneTouch Health offers OneSystem, a unified cloud-based care management software platform with multiple integrated modules. The core OneTouch Platform serves as the foundation, supporting residential aged care, home care, and respite care service providers. Additional modules include OneTouch eLearning for staff training and development, OneTouch Recruitment for talent acquisition, Scheduling & Rostering with drag-and-drop functionality, Digital Care Plans, Medication Management, Compliance & Audits, Financial Management (invoicing/payroll), and HR Toolkit. The company has also acquired AutumnCare (residential aged care software in Australia since 2005) and OnePlan (care management software) to expand its portfolio. The platform integrates with Zoom and Microsoft Teams for eLearning, Power BI for analytics, payroll systems, and government portals for regulatory reporting.

Differentiator

Problem solved

Functional benefit

Brands

• OneTouch eLearning: Cloud-based e-learning platform for staff training and development in aged care settings.
• OneTouch Recruitment

Products and services

• OneTouch Platform

Quantifiable outcome

• Reduced administrative burden allowing more time for client care
• +5 more outcomes

Named customers8 records

Segments5 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

AI capability5 records

Feature12 records

Partnerships

Five partnerships are on record, tiered core and minor.

• OnePlancoreStrategic or Co-development Partner · 4 June 2024OnePlan was acquired by OneTouch Health Group in June 2024 to bolster their range of care management solutions. OnePlan's user-friendly care management software complements OneTouch's existing solutions, enabling a more comprehensive and seamless experience for clients across UK, Ireland, and Australia.
• Duane Lawrence (Board Chair)minorOthers · 3 April 2024Duane Lawrence appointed as Chair of the OneTouch Health Group Board in April 2024. With a 35-year career in healthcare technology, Duane brings experience from InferMed Limited, Spark Health, and Simplyhealth. He serves as a Trustee of the Consortium for Street Children.
• AutumnCarecoreStrategic or Co-development Partner · 16 August 2023AutumnCare was acquired by OneTouch Health Group in August 2023, expanding the group's international footprint. Launched in 2005, AutumnCare is a top four provider of residential aged care software in the Australian market with operations on both the East and West coast of Australia. CEO Dermot Clancy described the acquisition as aligning perfectly with the goal to make care delivery easier and more efficient for operators.
• tri.xminorOtherstri.x is a sister company within the OneTouch Health Group, listed alongside AutumnCare and OnePlan as also part of the group. tri.x operates from the UK (trixonline.co.uk).
• Ageing AustraliacoreGTM or Marketing PartnerAgeing Australia is the peak industry body for aged care providers in Australia. OneTouch Health holds Associate Membership and serves as a Gold Sponsor of the Ageing Australia National Conference, actively participating in industry events as an exhibitor and sponsor.

Scale indicators8 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Birdie: UK-based home care SaaS platform providing rostering, care planning, medication management, and family communication for home care agencies — directly comparable to OneTouch's home care module and target buyer (home care provider leadership).
• CareLineLive: UK home care management software offering rostering, electronic visit verification, care planning, and invoicing for domiciliary care providers — overlapping product surface and customer base with OneTouch's UK operations.
• Log my Care: UK care management platform serving residential and home care providers with care planning, eMAR, and rostering modules — comparable in target segment and core modules to OneTouch's residential and home care solutions.
• AlayaCare: Canadian-headquartered home and community care SaaS with scheduling, clinical documentation, billing, and family portal — closely comparable business model and multi-region go-to-market targeting home care providers.
• Person Centred Software: UK-based care management software provider specializing in residential care homes, with care planning, eMAR, and compliance modules — comparable in target customer (UK care homes) and core platform capabilities.
• CellTrak: Home care SaaS offering electronic visit verification, scheduling, and clinical documentation for home health and hospice providers — directly comparable in home care workflow focus and SaaS delivery model.
• CoolCare: UK care home management software covering rostering, HR, payroll, and invoicing for residential care operators — comparable in operational back-office focus and UK residential care customer base.

Broad incumbents

• PointClickCare: Largest US long-term and post-acute care software platform serving senior care, home health, and hospice providers with a broad portfolio — overlaps with OneTouch on residential care workflows but operates at much greater scale and breadth.
• WellSky: Broad healthcare and community care software portfolio spanning home health, hospice, behavioral health, and human services — comparable in care provider customer base but with substantially broader product breadth and resources than OneTouch.
• MatrixCare: Long-term and post-acute care software serving skilled nursing, senior living, and home health providers — overlapping customer segments and care workflows with OneTouch, but with a larger established footprint in North America.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks7 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/onetouch-anz

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Subsidiaries2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about onetouch anz