What faxscan24.com does

FaxScan24.com, operated by Televend Services, Inc. (Bethel, CT), is a self-service public fax and document-scanning service that has placed physical kiosks in U.S. public libraries, colleges, and universities since 1989. The company operates a B2B2C distribution model in which it owns and maintains the kiosk hardware at no cost to host institutions, and end-user patrons pay per page on a transaction basis. Average kiosk usage is reported at approximately three transmissions per day, with larger university sites such as VCU Libraries sending over 1,600 faxes per fiscal year. The service is voice-guided for true self-service operation, requires no dedicated staff, and bundles all long-distance charges via a hidden toll-restrictor that forces routing through a toll-free number billed to the company.

The underlying technology combines physical kiosks (floor-standing and tabletop units) with a secure server infrastructure that transmits, stores, and auto-deletes fax transmittals after 30 days. The platform extends beyond the physical kiosk through a web portal offering web-to-fax sending, scan-to-email, fax status checking, and prepaid card balance management. Payment is accepted via Visa, MasterCard, AMEX, Discover, and proprietary FaxCash prepaid cards available in tiered page bundles ranging from $1.40 (1 USA page) to $7.52 (18 USA pages or 3 international). Administrative and technical safeguards are aligned with HIPAA's Safeguards Principle, and the company advertises a 48-hour equipment replacement guarantee. The e-commerce storefront runs on the Lightspeed platform, and marketing relies on direct outreach to library administrators, a toll-free sales line, and industry events such as the New York Library Association conference.

Revenue is generated almost entirely from per-transaction fees, prepaid FaxCash card sales, replacement paper roll sales, and a revenue-sharing arrangement with host institutions. The company is privately held and founder-owned, with no disclosed outside funding, no disclosed headcount, and operations limited to the United States. The product roadmap since 2018 has broadened the service from a single-purpose fax kiosk toward a more general document-capture endpoint via scan-to-email and web-to-fax, but the underlying market is a secularly declining category.

Name

faxscan24.com

Legal name

Televend Services, Inc.

Website

https://faxscan24.com

Company type

Private

Founded year

1989

Operating status

Operating

Short description

FaxScan24.com, operated by Televend Services, Inc., places self-service fax and document-scanning kiosks in U.S. public libraries, colleges, and universities at no cost to the host, generating revenue from per-transaction fees and prepaid FaxCash cards used by patrons.

Ownership category

akta.pro rank

Headquarters

HQ city

Bethel

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Infrastructure, Operations, Technology or R&D, Personnel, Marketing or Sales, Supply Chain

Revenue model

1. Pay-per-page fax transactions: Patrons pay per page to send faxes using credit/debit cards (Visa, MC, AMEX, Discover) or FaxCash prepaid cards. The transaction fee is bundled into the price of prepaid cards or charged to credit cards.
2. Prepaid FaxCash Cards: Sale of prepaid FaxCash cards in various page counts ($1.40 for 1 page USA up to $7.52 for 18 pages USA or 3 international). These are sold to library patrons through the kiosks or ordered separately.
3. Fax Paper and Supplies: Sale of replacement fax paper rolls for kiosks at $0.00 per roll (limited to 2 per order).
4. Revenue Sharing with Host Institutions: Host libraries and institutions receive a share of revenue generated from their kiosk, providing incentive to host the service.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels5 records

Core offering

FaxScan24 places owned and maintained self-service fax and scanning kiosks in U.S. public libraries, colleges, and universities at no cost to the host institution, enabling patrons to send faxes and scan documents to email using voice-guided instructions. The company monetizes through pay-per-transaction fees paid by patrons via credit/debit cards or FaxCash prepaid cards, plus revenue sharing with host institutions, and offers a web portal for web-to-fax, fax status checking, and prepaid card management.

Product overview

FaxScan24 is a self-service public fax service operated by Televend Services, Inc., consisting of the FaxScan24 Floor-Standing Kiosk as the core hardware product deployed in public facilities, supported by FaxCash Prepaid Fax Cards and Fax Paper Roll consumables. The service also includes web-based features (Fax from Computer/Device, Scan to Email, and Fax Status Portal) that extend functionality beyond physical kiosk locations. Users can send faxes via the kiosk with voice guidance, remotely via web portal, or scan documents to email. Payment is accepted via credit/debit cards or FaxCash prepaid cards.

Differentiator

Problem solved

Functional benefit

Brands

• FaxCash: Prepaid fax cards offered by FaxScan24 for use at their self-service kiosks.

Quantifiable outcome

• Average of 3 fax transmissions per day per kiosk
• +2 more outcomes

Named customers2 records

Segments3 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• eFax (by j2 Cloud Services / Consensus): eFax is a long-established online fax service offering send/receive fax via web and mobile. It is directly comparable to FaxScan24 as both deliver consumer and small-business fax transmission, though eFax is fully digital whereas FaxScan24 anchors on physical kiosks.
• MetroFax: MetroFax provides cloud-based inbound/outbound faxing for individuals and businesses. Comparable to FaxScan24 in core service (fax transmission) but competes in the online channel rather than the physical-kiosk channel.
• RingCentral Fax: RingCentral's cloud fax product offers digital faxing as part of a UCaaS portfolio. Comparable as an alternative channel for the same end-user need FaxScan24 serves (sending a fax without owning a fax machine).
• HelloFax: HelloFax provides online faxing integrated with e-signature workflows. Comparable to FaxScan24's web-to-fax and scan-to-email capabilities, serving the same "send a fax without a machine" use case.
• FaxZero: FaxZero offers free and low-cost ad-supported online faxing. Comparable as a low-friction fax alternative that competes for the same budget-conscious end users who would otherwise use a FaxScan24 kiosk.

Broad incumbents

• The UPS Store: The UPS Store franchise network offers in-store fax, scan, and document services to walk-in customers. Comparable as a physical-channel provider of pay-per-use fax and scan services, though embedded in a broader shipping/office-services portfolio.
• FedEx Office: FedEx Office retail locations provide fax, printing, and document services. Comparable as a competing physical-channel document-transmission provider, serving the same "fax without owning a machine" customer at retail counters.
• PostalAnnex / Pak Mail: PostalAnnex and Pak Mail franchise locations offer fax, copy, and ship services. Comparable as a competing pay-per-use retail document-transmission channel, especially in markets where FaxScan24 has no kiosk installed.
• Xerox Document Services: Xerox provides managed document services, multifunction devices, and digital fax solutions to enterprises. Comparable in the broader document-transmission and scan category, though oriented toward B2B managed services rather than consumer kiosks.

Emerging players

• ScanCafe / digitize document scanning services: ScanCafe and similar providers offer mail-in document scanning and digitization. Comparable in the scan-to-digital use case that FaxScan24 addresses via its scan-to-email kiosk feature, though with a different delivery model.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about faxscan24.com