MetroFax
MetroFax provides cloud-based internet fax services that let businesses and individuals send, receive, and manage faxes via email, web, or mobile apps without physical fax machines, operating as a brand under Consensus Cloud Solutions, LLC.
- Company typePrivate
- Founded1997
- HeadquartersBellevue, United States
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What MetroFax does
MetroFax is a cloud-based internet fax service that enables businesses and individuals to send, receive, and manage faxes via email, web browser, or mobile applications without physical fax machines or dedicated phone lines. The platform is built on what the company describes as the "largest digital fax network in the world," operated by parent Consensus Cloud Solutions, LLC, and supports features including fax-by-email (addressing emails to recipient fax number @metrofax.com with up to 10 attachments), multi-user accounts (up to 5 send and 5 receive users), simultaneous broadcasting to up to 50 recipients, OCR-based search across stored faxes, number porting, and dedicated local or toll-free fax numbers. The product is delivered through three monthly/annual subscription tiers (Essential at ~$9.96–$11.95/month for 550 pages, Professional at ~$12.46–$14.95/month for 1,050 pages, and Enterprise at ~$31.63–$37.95/month for 3,000 pages), with overage at $0.03 per page and no activation or termination fees.
The company's go-to-market is predominantly direct-to-consumer and self-serve through metrofax.com and mobile app stores, supplemented by an affiliate program via Commission Junction that pays $20 per paid customer. Distribution is horizontal across SMBs and individuals, with targeted sales support for healthcare (HIPAA-compliant faxing) and legal (high-volume document management) verticals. MetroFax was founded in 1997 and pivoted to focus exclusively on fax services in 2005; it is now operated as a brand under Consensus Cloud Solutions, LLC (Delaware) and Consensus Cloud Solutions International Ltd. (Ireland). Named enterprise customers include ADP, Marriott, and US Bank. Geographic operations cover the United States and Canada.
MetroFax firmographics
Firmographics- Name
- MetroFax
- Legal name
- Consensus Cloud Solutions, LLC
- Website
- https://metrofax.com
- Company type
- Private
- Founded year
- 1997
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- MetroFax provides cloud-based internet fax services that let businesses and individuals send, receive, and manage faxes via email, web, or mobile apps without physical fax machines, operating as a brand under Consensus Cloud Solutions, LLC.
- Ownership category
- akta.pro rank
Where MetroFax is headquartered
LocationHeadquarters
- HQ city
- Bellevue
- HQ country
- United States
- HQ region
- North America
Offices2 records
Markets served
MetroFax business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Infrastructure, Technology or R&D, Marketing or Sales, Personnel, Operations
Revenue model
- Subscription Services: Monthly or annual subscription plans providing included fax pages (500-3000 pages depending on tier). Additional pages charged at $0.03 per page. Revenue generated through recurring subscription fees with annual discount option (17% savings).
- Affiliate Program: $20 commission paid for every lead that becomes a paid MetroFax customer through the Commission Junction affiliate network.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Essential Plan - 550 pages/month |
| Subscription | Monthly | Professional Plan - 1050 pages/month |
| Subscription | Monthly | Enterprise Plan - 3000 pages/month |
Go-to-market motion1 record
Distribution channels4 records
Marketing channels5 records
MetroFax product offering
Product offeringCore offering
MetroFax provides a hosted, cloud-based internet fax service that lets users send and receive faxes by email, web browser, or mobile apps without the need for fax machines, dedicated phone lines, modems, or fax servers. The service assigns dedicated local or toll-free fax numbers, supports number porting, OCR-enabled searchable fax storage, multi-user access, and multi-recipient broadcasting. It is sold on tiered monthly or annual subscriptions covering included page volumes, with additional pages billed on a usage basis.
Product overview
MetroFax is a hosted internet fax service platform offering a unified online faxing solution accessible via email, web browser, and mobile app (iOS and Android). The core product is the MetroFax Online Fax Service, which is complemented by the MyAccount Dashboard for account management, the Message Center for organizing sent and received faxes, and a free 123mail.net email account for U.S. users. Users choose between local or toll-free dedicated fax numbers and can port existing numbers. The service is sold in three pricing tiers — Essential (550 pages), Professional (1,050 pages), and a high-volume Professional tier (3,000 pages) — with annual and monthly billing options. Number porting and an affiliate program round out the product portfolio.
Differentiator
Problem solved
Functional benefit
Products and services
- MetroFax Online Fax Service A hosted, cloud-based internet fax service that enables users to send and receive faxes via email, web browser, or mobile app, eliminating the need for fax machines, dedicated phone lines, modems, or fax servers. Available to businesses of all sizes and individual users on tiered monthly or annual subscriptions.
- MetroFax Mobile App (iOS & Android) A standalone mobile application for iOS and Android devices that allows MetroFax users to send, receive, view, and manage faxes on their smartphones and tablets, linked to their MetroFax account.
Quantifiable outcome
- Cut faxing costs more than 70% with online faxing
- +1 more outcomes
Companies that use MetroFax
Customer profileNamed customers3 records
Segments4 records
Ideal customer profiles4 records
MetroFax technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature8 records
MetroFax partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- Commission JunctionminorCommission Junction (now part of CJ Affiliate) serves as MetroFax's affiliate network partner, managing the affiliate program that pays $20 per paid customer referral. MetroFax handles account setup, billing, and customer service while affiliates provide marketing and referrals.
Scale indicators5 records
Recent moves6 records
Expansion highlights4 records
MetroFax competitors and assessment
Company assessmentDirect peers
- eFax: eFax is a direct online fax competitor and is also owned by Consensus Cloud Solutions, making it the closest sister-brand peer with overlapping email-to-fax, mobile, and number-porting functionality at similar subscription tiers.
- HelloFax: HelloFax is a direct competitor offering email- and web-based faxing targeted at small businesses, with overlapping feature set (sign-and-fax, integrations with Dropbox/Google Drive) and similar subscription pricing.
- MyFax: MyFax is a direct competitor offering internet fax services with similar email/web/mobile interfaces, toll-free and local number options, and tiered subscription plans aimed at SMBs and individuals.
- Biscom: Biscom provides enterprise fax solutions (cloud and on-premise) including secure fax for healthcare and legal; it is a direct competitor in the regulated-vertical segment that MetroFax also targets.
- SRFax: SRFax is a direct online fax competitor with HIPAA-compliant plans, multi-user accounts, and number porting, serving the same SMB and healthcare customer base as MetroFax.
Broad incumbents
- RingCentral Fax: RingCentral Fax is the fax offering from RingCentral, a large UCaaS incumbent; it competes head-on with MetroFax while leveraging RingCentral's broader voice/messaging platform and enterprise sales motion.
- OpenText RightFax: RightFax from OpenText is a broad incumbent enterprise fax server platform; it competes with MetroFax in large enterprises and regulated industries where hybrid cloud/on-premise fax is required.
Emerging players
- FaxZero: FaxZero offers free and low-cost ad-supported online faxing; it overlaps with MetroFax at the entry-level/individual user tier and represents a price-aggressive bottom-of-market competitor.
- Concord Faxing: Concord Faxing provides cloud fax services for small businesses with a similar self-serve, no-contract commercial model; it competes with MetroFax primarily in the SMB and micro-business segment.
Regional players
- FaxPlus: FaxPlus is an international online fax provider with strong European and multilingual coverage; it is comparable to MetroFax in product but operates in geographies MetroFax does not currently serve.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
MetroFax social profiles
Digital presenceMetroFax financial estimates
Financial estimateRevenue estimate
Valuation estimate
MetroFax leadership team
Management profileNumber of profiles
MetroFax funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
MetroFax M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about MetroFax
What does MetroFax do?
MetroFax provides a hosted, cloud-based internet fax service that lets users send and receive faxes by email, web browser, or mobile apps without the need for fax machines, dedicated phone lines, modems, or fax servers. The service assigns dedicated local or toll-free fax numbers, supports number porting, OCR-enabled searchable fax storage, multi-user access, and multi-recipient broadcasting. It is sold on tiered monthly or annual subscriptions covering included page volumes, with additional pages billed on a usage basis.
Is MetroFax a public or private company?
MetroFax is a private company. It is classified as corporate owned and is currently operating.
When was MetroFax founded?
MetroFax was founded in 1997. It employs 11 to 50 people.
Where is MetroFax based?
MetroFax is headquartered in Bellevue, United States, in the North America region.
How does MetroFax make money?
Two revenue lines are on record. Subscription Services are the primary driver. The others are affiliate Program.
Who are MetroFax's main competitors?
Direct peers on record are eFax, HelloFax, MyFax, Biscom and SRFax. Broad incumbents are RingCentral Fax and OpenText RightFax. Emerging players are FaxZero and Concord Faxing. FaxPlus is listed as a regional player.
Does MetroFax have an API?
No public API is recorded for MetroFax.