Aisac
Aisac is an Italy-based AI SaaS company that automates eCommerce logistics and customer communication. Its modular platform integrates with major storefronts, marketplaces, and messaging channels, offering tiered subscriptions plus usage-based AI call center and shipping label services.
- Company typePrivate
- Founded2022
- HeadquartersTorino, Italy
- Headcount1–10
- GTM typeB2B
- OfferingSoftware
What Aisac does
Aisac (legal entity AISAC SRLS, VAT 12910860019) is a Turin, Italy-based AI software company founded in 2022 that builds a modular SaaS platform for eCommerce logistics automation and AI-driven customer communication. The platform unifies order management, shipment tracking, returns processing, and post-sale customer support across multiple sales channels and marketplaces, with native integrations into WooCommerce, Shopify, Prestashop, Magento, BigCommerce, Amazon, eBay, ManoMano, and Leroy Merlin. Customer communications are delivered through WhatsApp, SMS, email, Telegram, and Instagram via an omnichannel layer, and the underlying technology stack is built on natural language understanding and generative AI, supplemented by predictive analytics for delivery outcomes and autonomous-agent-style task automation. Aisac is GDPR-compliant, processing data anonymously without retaining personal data and storing data in Europe, with a DPO (Roberto Cristofaro) formally appointed.
The commercial model combines a three-tier recurring subscription — Base at €99/month, Middle at €399/month, and Enterprise at €879/month — with usage-based revenue from an AI call center (€0.40, €0.30, and €0.20 per ticket by tier) and transaction fees for shipping label generation (€0.14, €0.10, and €0.07 per label). Higher tiers progressively unlock API access, AI website chatbot, dynamic tracking, AI prediction delivery, intelligent price list management, and autonomous review collection. Aisac distributes primarily through a product-led self-service motion on its website, supplemented by a Calendly-driven inside-sales process targeting eCommerce, courier, financial, insurance, and marketing customers. Operational footprint is centered on Italy, supported by a single disclosed eCommerce customer testimonial reporting a 4x sales volume increase without additional headcount.
Aisac firmographics
Firmographics- Name
- Aisac
- Legal name
- AISAC SRLS
- Website
- https://aisac.io
- Company type
- Private
- Founded year
- 2022
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- Aisac is an Italy-based AI SaaS company that automates eCommerce logistics and customer communication. Its modular platform integrates with major storefronts, marketplaces, and messaging channels, offering tiered subscriptions plus usage-based AI call center and shipping label services.
- Ownership category
- akta.pro rank
Where Aisac is headquartered
LocationHeadquarters
- HQ city
- Torino
- HQ country
- Italy
- HQ region
- Europe
Offices1 record
Markets served
Aisac business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Operations, Marketing or Sales, Infrastructure
Revenue model
- Subscription Plans: Three-tier SaaS subscription model (Base, Middle, Enterprise) with monthly billing. Includes core features like dashboard, order tracking, return management, and carrier integrations. Higher tiers unlock additional features like API access, AI chatbot, Dynamic Tracking, and advanced analytics.
- Call Center Services: Per-ticket pricing for AI-powered call center services handling customer support tickets. Rates vary by plan: €0.40/ticket (Base), €0.30/ticket (Middle), €0.20/ticket (Enterprise). Includes complex ticket handling capabilities.
- Shipping Labels: Transaction fees for shipping label generation. Costs per label vary by tier: €0.14 (Base), €0.10 (Middle), €0.07 (Enterprise). Volume-based discounts may apply.
- Advanced Workflow Services: Custom advanced workflow management available on request for enterprise customers requiring specialized automation configurations.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Base Plan - €99/month |
| Subscription | Monthly | Middle Plan - €399/month |
| Subscription | Monthly | Enterprise Plan - €879/month |
Go-to-market motion3 records
Distribution channels4 records
Marketing channels5 records
Aisac product offering
Product offeringCore offering
Aisac develops and operates an AI-powered SaaS platform that automates eCommerce post-sale workflows, including order import from marketplaces and stores, shipment tracking, returns management, and omnichannel customer communication via WhatsApp, SMS, email, Telegram, and Instagram. The platform provides an AI-driven call center for handling customer support tickets and a website chatbot, with three subscription tiers (Base €99, Middle €399, Enterprise €879 per month).
Product overview
Aisac is a modular SaaS platform for eCommerce logistics and AI-powered business automation. The platform consists of three subscription tiers (Base at €99/month, Middle at €399/month, and Enterprise at €879/month) that build upon a core of carrier management, order tracking dashboards, and returns handling. The Middle tier adds API access, AI Website Chatbot, Dynamic Tracking, and Tracking Page modules. The Enterprise tier extends further with AI Prediction Delivery, intelligent price list management, and autonomous review collection. All plans include a dedicated AI Call Center with tiered pricing per ticket. The platform integrates with major eCommerce platforms (WooCommerce, Shopify, Prestashop, Magento, BigCommerce) and marketplaces (Amazon, eBay, ManoMano, Leroy Merlin) to centralize order management, shipping, and post-sale customer communications across WhatsApp, SMS, email, and other omnichannel touchpoints.
Differentiator
Problem solved
Functional benefit
Products and services
- Aisac Platform A modular AI-powered SaaS platform that centralizes eCommerce post-sale operations including order import from marketplaces and stores, shipment tracking, returns management, and omnichannel customer communication. Includes AI-driven call center for support ticket handling, website chatbot, and predictive delivery analytics. Offered through three subscription tiers (Base €99/month, Middle €399/month, Enterprise €879/month) with usage-based pricing for call center tickets and shipping labels. Targets eCommerce businesses, couriers, financial institutions, insurance companies, and marketing professionals.
Quantifiable outcome
- 4x increase in sales volume without additional staff
- +1 more outcomes
Companies that use Aisac
Customer profileNamed customers1 record
Segments5 records
Ideal customer profiles4 records
Aisac technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration14 records
AI capability6 records
Feature11 records
Aisac partnerships and signals
Strategic signalPartnerships
Eight partnerships are on record, tiered core and key.
- WooCommercecoreAisac integrates with WooCommerce to automatically import orders, manage shipments, track deliveries, handle returns, and communicate with customers via email, SMS, and WhatsApp. The integration provides a unified dashboard for post-sale operations.
- ShopifycoreAisac integrates with Shopify enabling automatic order import, shipping label printing, tracking management, return handling, and customer notifications through multiple channels.
- PrestashopcoreAisac integrates with Prestashop for seamless order management, shipment tracking, returns processing, and automated customer communication.
- MagentocoreAisac integrates with Magento providing automatic order synchronization, tracking page management, return workflows, and multi-channel customer notifications.
- AmazoncoreAisac integrates with Amazon marketplace enabling automatic order import and shipment management through the Aisac platform, optimizing logistics for Amazon sellers.
- eBaycoreAisac integrates with eBay allowing sellers to import orders and manage shipments centrally through the platform's unified dashboard.
- ManoManokeyAisac integrates with ManoMano marketplace for automatic order import and shipment management.
- Leroy MerlinkeyAisac integrates with Leroy Merlin marketplace enabling merchants to manage orders and shipments through the platform.
Scale indicators1 record
Recent moves1 record
Expansion highlights5 records
Aisac competitors and assessment
Company assessmentDirect peers
- AfterShip: AfterShip provides post-purchase shipment tracking, returns management, and delivery notifications for ecommerce merchants across multiple carriers—directly overlapping Aisac's Dynamic Tracking, Tracking Page, and returns dashboard modules. Both target online retailers managing multi-carrier logistics and integrate with major ecommerce platforms.
- Gorgias: Gorgias is an AI-powered customer service and call center platform purpose-built for ecommerce on Shopify, BigCommerce, and Magento, offering ticket automation, order context, and upsell flows—closely matching Aisac's Callcenter Dedicato and ecommerce integration thesis. Both compete for the same merchant wallet around post-sale automation.
- Tidio: Tidio provides AI chatbots, live chat, and automation for SMB ecommerce merchants on a tiered SaaS model, integrating with Shopify, WooCommerce, and others—matching Aisac's Chatbot AI Sito Web and self-service pricing structure for the same small-merchant segment.
- ShipStation: ShipStation offers multi-carrier shipping label generation, order import from marketplaces, and branded tracking pages for ecommerce SMBs—overlapping Aisac's label generation, carrier integration, and Tracking Page features with similar pricing-tiered SaaS economics.
- Loop Returns: Loop Returns provides automated returns management, exchanges, and tracking workflows for ecommerce merchants on Shopify and similar platforms—a focused competitor to Aisac's Automatic Returns Management and returns tracking dashboard capabilities.
- Shippo: Shippo provides multi-carrier shipping APIs, label generation, tracking, and returns for SMB and mid-market ecommerce merchants—a direct competitor to Aisac's label generation and Dynamic Tracking modules with comparable per-label economics.
Broad incumbents
- Intercom: Intercom is an established AI-first customer service platform with Fin AI agent, chatbot, and helpdesk products used by ecommerce and SaaS companies—broader in scope than Aisac but competing for the same AI-driven customer support budget, particularly via Fin AI chatbot.
- Zendesk: Zendesk offers AI-powered ticketing, call center, and chatbot solutions across many industries, overlapping Aisac's Callcenter Dedicato and AI chatbot functionality but at much larger enterprise scale and broader scope.
- Kustomer: Kustomer provides an AI-powered CRM and customer service platform with omnichannel support and ecommerce integrations—targeting the same post-sale automation use case as Aisac but at mid-market and enterprise scale.
Emerging players
- Yofi AI: Yofi offers AI call center and customer service automation for ecommerce and DTC brands on usage-based pricing—directly comparable to Aisac's Callcenter Dedicato AI ticket-handling product targeting similar SMB-to-mid-market merchants.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights6 records
Customer concentration
Aisac social profiles
Digital presenceAisac compliance and trust
Trust signalCompliance1 record
Aisac financial estimates
Financial estimateRevenue estimate
Valuation estimate
Aisac leadership team
Management profileNumber of profiles
Profiles1 record
Aisac funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Aisac M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Aisac
What does Aisac do?
Aisac develops and operates an AI-powered SaaS platform that automates eCommerce post-sale workflows, including order import from marketplaces and stores, shipment tracking, returns management, and omnichannel customer communication via WhatsApp, SMS, email, Telegram, and Instagram. The platform provides an AI-driven call center for handling customer support tickets and a website chatbot, with three subscription tiers (Base €99, Middle €399, Enterprise €879 per month).
Is Aisac a public or private company?
Aisac is a private company. It is classified as unknown and is currently operating.
When was Aisac founded?
Aisac was founded in 2022. It employs 1 to 10 people.
Where is Aisac based?
Aisac is headquartered in Torino, Italy, in the Europe region.
How does Aisac make money?
Four revenue lines are on record. Subscription Plans are the primary driver. The others are call Center Services, shipping Labels and advanced Workflow Services.
Who are Aisac's main competitors?
Direct peers on record are AfterShip, Gorgias, Tidio, ShipStation, Loop Returns and Shippo. Broad incumbents are Intercom, Zendesk and Kustomer. Yofi AI is listed as an emerging player.
Does Aisac have an API?
Yes. API access is available as part of the Middle and Enterprise pricing plans. The API enables integration with marketplaces to import orders automatically and manage operations. Dynamic Tracking feature uses API integrations for enhanced tracking capabilities.