Ellipsis Health
Ellipsis Health builds Sage, an emotionally intelligent AI voice agent that autonomously conducts care management calls for U.S. health plans, health systems, specialty care managers, and pharmaceutical companies, powered by its proprietary Empathy Engine of patented vocal biomarker technology.
- Company typePrivate
- Founded2017
- HeadquartersSan Francisco, United States
- Headcount51–100
- GTM typeB2B
- OfferingSoftware
What Ellipsis Health does
Ellipsis Health is a San Francisco-based, venture-backed healthcare AI company founded in 2017 that builds Sage, an emotionally intelligent, agentic AI Care Manager designed to autonomously conduct patient phone calls on behalf of health plans, health systems, specialty care managers, and pharmaceutical companies. Sage runs on the company's proprietary Empathy Engine, which combines patented vocal biomarker technology (three granted U.S. patents) with therapeutic techniques and training derived from millions of real clinical patient conversations, enabling detection of depression, anxiety, and emotional states from natural speech as well as generation of context-aware, empathetic conversational responses across enrollment, assessments, surveys, discharge check-ins, and medication adherence workflows.
The platform is delivered as enterprise SaaS sold through a direct field-sales motion with quote-based annual contracts and white-glove implementation. Sage integrates natively with Salesforce Agentforce Health and the Salesforce AppExchange, Epic Showroom, HealthEdge GuidingCare, PromptWell, Clearstep, and NVIDIA Riva Parakeet ASR, and is built on a HIPAA, SOC 2 Type 2, HITRUST-certified, and GDPR-compliant infrastructure. The company's reported customer base includes CVS Health, Optum, Duke Health, Highmark, Nemours Children's Health, CVS Caremark, Genworth, Virta Health, Guardant Health, Agilon Health, Strive Health, and Equality Health, alongside a Pharma segment focused on adherence and patient education.
Ellipsis Health closed a $45 million Series A in June 2025 co-led by Salesforce Ventures, Khosla Ventures, and CVS Health Ventures, with the firm operating from a 51-100 employee base across clinical, AI, engineering, operations, product, commercial, and growth functions. Strategic priorities evident from 2025-2026 activity include embedding Sage across dominant enterprise healthcare platforms, expanding multilingual capability, and broadening the addressable market from U.S. payers and providers into pharmaceutical patient engagement.
Ellipsis Health firmographics
Firmographics- Name
- Ellipsis Health
- Legal name
- Ellipsis Health, Inc.
- Website
- http://www.ellipsishealth.com
- Company type
- Private
- Founded year
- 2017
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- Ellipsis Health builds Sage, an emotionally intelligent AI voice agent that autonomously conducts care management calls for U.S. health plans, health systems, specialty care managers, and pharmaceutical companies, powered by its proprietary Empathy Engine of patented vocal biomarker technology.
- Ownership category
- akta.pro rank
Ellipsis Health industry classification
Industry- Product category
- Healthcare AI Care Management Software
- NAICS
- Custom Computer Programming Services (541511), Software Publishers (513210)
- SIC
- Services-Prepackaged Software (7372), Services-Computer Programming Services (7371)
- akta.pro primary industry
- AI/Analytics for RPM (Risk Stratification, Alerts, Predictive) (HLACAFAM)
- akta.pro secondary industries
- Care Coordination, Escalation & Clinical Workflow for RPM (HLACAFAI), Patient App, Adherence & Engagement for RPM Programs (HLACAFAJ), RPM Reimbursement, Billing & Program Operations Platforms (HLACAFAN)
Keywords
Where Ellipsis Health is headquartered
LocationHeadquarters
- HQ city
- San Francisco
- HQ country
- United States
- HQ region
- North America
Offices2 records
Markets served
Ellipsis Health business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure
Revenue model
- Enterprise SaaS Subscription: Recurring SaaS-based revenue from enterprise healthcare customers (Health Plans, Health Systems, Specialty Care Managers, and Pharma), sold through direct enterprise sales with implementation and white-glove onboarding. Pricing is quote-based and not publicly disclosed.
- Marketplace/AppExchange Distribution Revenue: Sage is available through the Salesforce AppExchange with one-click installation and minimal configuration, enabling marketplace-driven subscription revenue via Salesforce's distribution channel.
- Partner-Embedded Managed Services Revenue: Sage is offered as an embedded service through partner platforms (HealthEdge GuidingCare, Epic Showroom, PromptWell, Clearstep) where Ellipsis operates as a managed virtual care agent under partner-led deployments.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Annual | Custom enterprise contract based on scope, integrations, and call volume. |
Go-to-market motion1 record
Distribution channels4 records
Marketing channels8 records
Ellipsis Health product offering
Product offeringCore offering
Ellipsis Health sells Sage, an emotionally intelligent agentic AI Care Manager that autonomously makes and receives phone calls on behalf of healthcare organizations to perform program enrollment, eligibility verification, assessments, surveys, clinical adherence calls, pre- and post-discharge check-ins, and care transitions. Sage is built on the proprietary Empathy Engine, which combines patented vocal biomarker technology with therapeutic techniques trained on millions of real clinical patient conversations, and is delivered as an enterprise SaaS subscription integrated with Salesforce Health Cloud, Epic, HealthEdge, NVIDIA Riva, PromptWell, and Clearstep.
Product overview
Ellipsis Health delivers a unified AI care management offering built around Sage, its emotionally intelligent, agentic AI Care Manager, which is powered by the proprietary Empathy Engine platform. Sage functions as the core conversational AI product that automates patient engagement, assessments, and clinical follow-ups across health plans, health systems, specialty care managers, and pharma, while the Empathy Engine provides the underlying patented vocal biomarker and natural language processing technology that enables emotionally aware, multi-lingual, autonomous voice conversations. Together, Sage and the Empathy Engine integrate with healthcare infrastructure including Salesforce Agentforce Health, HealthEdge GuidingCare, Epic, NVIDIA Riva, PromptWell, and Clearstep, and are available through the Salesforce AppExchange.
Differentiator
Problem solved
Functional benefit
Brands
- Sage: Emotionally intelligent, agentic AI Care Manager that makes and receives autonomous phone calls on behalf of healthcare organizations to handle enrollment, assessments, clinical support, and care management workflows.
Products and services
- Sage Sage is an emotionally intelligent, agentic AI Care Manager that makes and receives fully autonomous phone calls on behalf of healthcare organizations. It handles the full spectrum of care management — engagement, enrollment, eligibility verification, copay checks, HRAs, HOS, HCAHPS and satisfaction surveys, care coordination, clinical adherence, Star Rating and Quality Measures, pre- and post-discharge check-ins, Friday tuck-ins, and transitions of care — operating 24/7 with empathy, consistency, and multi-lingual capability to connect with complex members and patients across Health Plans, Health Systems, Specialty Care, and Pharma.
Quantifiable outcome
- 60% reduction in administrative tasks
- +5 more outcomes
Companies that use Ellipsis Health
Customer profileNamed customers1 record
Segments5 records
Ideal customer profiles4 records
Ellipsis Health technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration6 records
AI capability9 records
Feature7 records
Ellipsis Health partnerships and signals
Strategic signalPartnerships
Six partnerships are on record, tiered core and flagship.
- HealthEdgecoreSage integrates with HealthEdge's Care Solutions platform (GuidingCare) to bring AI-powered virtual nursing to health plans. Launch autonomous member outreach directly from GuidingCare and results flow back automatically.
- ClearstepcoreClearstep's clinical triage protocols are built into Sage, enabling end-to-end care management within a single conversation. Sage leads with an empathetic voice-based check-in while Clearstep handles the underlying symptom assessment and care navigation.
- PromptWellcorePromptWell integration predicts the optimal moment a patient is most likely to answer and triggers the call, handing off to Sage when the patient picks up. Sage assesses vocal cues in real time, adapting tone to drive improvements in HEDIS scores and Star Ratings.
- NVIDIAflagshipEllipsis Health integrates NVIDIA Riva Parakeet automatic speech recognition into Sage for lower latency and higher transcription accuracy. NVIDIA's accelerated computing and AI support real-time empathy and clinical-task processing in patient interactions.
- Epic SystemsflagshipAvailable in Epic Showroom, Sage enables healthcare organizations to extend care management directly within Epic. Sage uses patient data from Epic to drive empathetic, context-aware interactions and returns structured insights to the patient record.
- SalesforceflagshipSage integrates tightly with Salesforce Agentforce Health and Salesforce Health Cloud. Available on Salesforce AppExchange with one-click installation and minimal configuration. Salesforce Health Cloud is positioned as an integration layer that enables Sage to extend clinician capacity. Salesforce Ventures also co-led the Series A.
Scale indicators13 records
Recent moves6 records
Expansion highlights6 records
Ellipsis Health competitors and assessment
Company assessmentDirect peers
- Hyro: Hyro is a conversational AI platform purpose-built for healthcare that automates patient engagement, scheduling, and IT helpdesk via voice and chat. Like Ellipsis, it targets health systems and payers with an enterprise SaaS model and competes head-to-head in AI voice agents for care management.
- Hippocratic AI: Hippocratic AI builds safety-focused large language model agents for healthcare, including patient-facing voice and chat assistants used by payers and providers. It directly overlaps Ellipsis's vision of agentic AI nurses and care managers handling non-clinical and clinical-adjacent patient outreach at scale.
- Avaamo: Avaamo is an enterprise conversational AI vendor with deep healthcare deployments in patient engagement, member services, and provider workflows. Its voice agents for health plans and systems compete with Sage on automated outreach, HIPAA-compliant infrastructure, and integration with EHR/CRM stacks.
- Infinitus Systems: Infinitus automates phone-based administrative workflows for healthcare using AI voice agents, including benefits verification, prior authorization, and payer-provider calls. It targets the same healthcare operations buyer as Ellipsis and competes on automating high-volume phone-based processes with AI.
- Notable Health: Notable Health deploys AI agents to automate patient outreach, scheduling, and care management workflows for health systems and payers. Its intelligent automation platform competes with Ellipsis's Sage for budget allocated to AI-driven patient engagement and population health operations.
Broad incumbents
- Salesforce Agentforce Health: Salesforce Agentforce Health is the broader agentic AI platform within Salesforce Health Cloud that Ellipsis integrates into and partially competes with for healthcare AI agent workloads. As both a flagship partner and the underlying CRM/EHR-adjacent platform, Salesforce represents the most strategically intertwined incumbent in this space.
- Olive AI: Olive AI (now part of Humata Health) was a healthcare-specific AI automation vendor targeting revenue cycle, utilization management, and administrative workflows for hospitals and payers. It pioneered the category of AI agents in healthcare operations that Ellipsis's Sage now competes in.
Emerging players
- Suki AI: Suki AI offers an AI voice assistant for clinicians that automates clinical documentation and ambient note generation. While its primary use case is clinician-facing rather than patient-facing, it represents an adjacent voice AI player competing for healthcare AI budgets and demonstrating the broader voice-AI-in-healthcare wave.
- Abridge: Abridge builds AI that records and summarizes clinician-patient conversations and integrates with Epic and other EHRs. While focused on documentation rather than outbound care management, it competes for the same healthcare voice-AI talent pool and shares the EHR-embedding distribution strategy.
- Color Health: Color Health combines AI agents with clinical services to drive population-level cancer screening and care navigation for health plans and employers. Its AI-led outreach model for closing care gaps is a partial functional overlap with Ellipsis's use of Sage for HEDIS gap closure and member engagement.
Market position
Strengths1 record
Weaknesses5 records
Competitive moat6 records
Key risks6 records
Key highlights8 records
Customer concentration
Ellipsis Health social profiles
Digital presenceEllipsis Health compliance and trust
Trust signalCompliance4 records
Ellipsis Health financial estimates
Financial estimateRevenue estimate
Valuation estimate
Ellipsis Health leadership team
Management profileNumber of profiles
Profiles11 records
Ellipsis Health funding detail
Funding detailFunding overview
Funding rounds6 records
Investors20 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Ellipsis Health M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Ellipsis Health
What does Ellipsis Health do?
Ellipsis Health sells Sage, an emotionally intelligent agentic AI Care Manager that autonomously makes and receives phone calls on behalf of healthcare organizations to perform program enrollment, eligibility verification, assessments, surveys, clinical adherence calls, pre- and post-discharge check-ins, and care transitions. Sage is built on the proprietary Empathy Engine, which combines patented vocal biomarker technology with therapeutic techniques trained on millions of real clinical patient conversations, and is delivered as an enterprise SaaS subscription integrated with Salesforce Health Cloud, Epic, HealthEdge, NVIDIA Riva, PromptWell, and Clearstep.
Is Ellipsis Health a public or private company?
Ellipsis Health is a private company. It is classified as venture growth investor backed and is currently operating.
When was Ellipsis Health founded?
Ellipsis Health was founded in 2017. It employs 51 to 100 people.
Where is Ellipsis Health based?
Ellipsis Health is headquartered in San Francisco, United States, in the North America region.
How does Ellipsis Health make money?
Three revenue lines are on record. Enterprise SaaS Subscription is the primary driver. The others are marketplace/AppExchange Distribution Revenue and partner-Embedded Managed Services Revenue.
Who are Ellipsis Health's main competitors?
Direct peers on record are Hyro, Hippocratic AI, Avaamo, Infinitus Systems and Notable Health. Broad incumbents are Salesforce Agentforce Health and Olive AI. Emerging players are Suki AI, Abridge and Color Health.
Does Ellipsis Health have an API?
Yes. Ellipsis Health offers an API-first architecture for flexible integration with EHR and case management systems, with standard FHIR protocol support and custom integration solutions available. The API enables healthcare organizations to embed Sage's conversational AI capabilities into their existing care management workflows. No public developer documentation portal, SDK language references, or sandbox availability details were found in the source materials.
What industry is Ellipsis Health in?
Ellipsis Health's product category is Healthcare AI Care Management Software. Its primary akta.pro industry code is HLACAFAM, AI/Analytics for RPM (Risk Stratification, Alerts, Predictive), with a secondary code of HLACAFAI, Care Coordination, Escalation & Clinical Workflow for RPM. Its NAICS code is 541511 and its SIC code is 7372.