Verint Systems
- Company typePrivate
- Founded1999
- HeadquartersMelville, United States
- Headcount1,001–5,000
- GTM typeB2B
- OfferingSoftware
Verint Systems firmographics
Firmographics- Name
- Verint Systems
- Legal name
- Verint Systems Inc.
- Website
- https://verint.com
- Company type
- Private
- Founded year
- 1999
- Operating status
- Operating
- Headcount range
- 1,001–5,000 employees
- Ownership category
- akta.pro rank
Verint Systems industry classification
Industry- Product category
- Customer Experience (CX) Automation Software
- NAICS
- Computer Systems Design and Related Services (54151), Custom Computer Programming Services (541511), Other Computer Related Services (541519)
- SIC
- Services-Prepackaged Software (7372), Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Integrated Systems Design (7373)
- akta.pro primary industry
- Customer Service/Support CRM & Contact Center Platforms (BPAFAFAK)
- akta.pro secondary industry
- Digital Experience Monitoring & Management (DEX/DEM, AIOps for EUC) (BPAEAIAF)
Keywords
Where Verint Systems is headquartered
LocationHeadquarters
- HQ city
- Melville
- HQ country
- United States
- HQ region
- North America
Offices12 records
Markets served
Verint Systems business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure
Revenue model
- Customer Engagement (Subscription ARR): Subscription-based SaaS model with recurring revenue streams primarily from Customer Engagement segment. Annual Recurring Revenue of $710M in Q1 FYE 2026, growing 6% year-over-year. AI ARR reached $354M representing 49.9% of total Subscription ARR, growing 24.1% year-over-year.
- Security and Biometrics: Security and Biometrics segment providing surveillance and security solutions. Combined with Customer Engagement following Thoma Bravo acquisition and Calabrio merger.
- Professional Services: Implementation, training, and support services supporting the SaaS platform deployment.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Enterprise subscription pricing |
| Subscription | Annual | Calabrio WFM integrated with Microsoft ecosystem |
Go-to-market motion3 records
Distribution channels4 records
Marketing channels6 records
Verint Systems product offering
Product offeringCore offering
Verint delivers an AI-powered Customer Experience (CX) Automation Platform that embeds agentic AI, bots, workforce engagement, analytics, and compliance solutions into enterprise contact center and back-office operations. Following its November 2025 merger with Calabrio under Thoma Bravo ownership, the platform combines Verint's enterprise automation capabilities with Calabrio's workforce engagement management to serve Fortune 100 organizations across banking, insurance, retail, telecom, and public sector. The company sells primarily through subscription-based SaaS with supporting professional services.
Product overview
Verint is a Customer Experience (CX) Automation company offering a unified platform architecture combining its CX Automation Platform with the Calabrio portfolio following the merger with Calabrio (completed November 2025 under Thoma Bravo ownership). The core Verint CX Automation Platform integrates AI-powered bots (Genie Bot, TimeFlex Bot, Agent Copilot Bots, Quality Bot, Wrap Up Bot, Intelligent Virtual Assistant), workforce engagement tools (Calabrio WFM, Calabrio Analytics, Calabrio Quality Management), and analytics modules (CX Analytics, Knowledge Automation, Quality Automation, Financial Compliance, Fraud and Security Solutions). The platform serves contact centers, back offices, and digital channels with automation across all CX use cases. Verint's Da Vinci AI and Bots platform powers the automation capabilities, while Agent Factory (launched June 2026) enables orchestration of hybrid human and AI agent workforces. The company serves more than 80 of the Fortune 100 with its CX Automation platform, operating a SaaS/subscription model with AI ARR of $354M (49.9% of total Subscription ARR as of Q1 FYE 2026).
Differentiator
Problem solved
Functional benefit
Brands
- Calabrio One: Workforce engagement management platform integrated into Verint portfolio
- Verint Da Vinci AI
- Verint CX Automation Platform
- Verint Agent Factory
Products and services
- Verint CX Automation Platform Unified enterprise platform integrating AI-powered bots, workforce engagement, analytics, and customer experience automation capabilities across contact centers, back offices, and digital channels. Combines Verint's enterprise automation with Calabrio's workforce engagement suite following the November 2025 merger.
- Calabrio One Workforce engagement management suite including Calabrio Workforce Management (WFM), Calabrio Analytics, and Calabrio Quality Management, now part of the Verint CX Automation Platform serving the mid-market segment.
- Verint Da Vinci AI and Bots
Quantifiable outcome
- 31% reduction in agent turnover
- +10 more outcomes
Companies that use Verint Systems
Customer profileNamed customers21 records
Segments8 records
Ideal customer profiles3 records
Verint Systems technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration3 records
AI capability8 records
Feature9 records
Verint Systems partnerships and signals
Strategic signalPartnerships
Nine partnerships are on record, tiered flagship, core and minor.
- Five9flagshipFive9 honored as Global Partner of the Year at Engage 2026 for driving AI business outcomes beyond experimental stages. Partners recognized for strength, scale, and consistency of customer outcomes in AI implementations in contact centers.
- CiscocoreCisco awarded North America Partner of the Year at Engage 2026 for driving AI business outcomes. Partnership spans Public Sector, Rising Star, and CX Automation categories.
- 1GLOBALcore1GLOBAL launched Verint Communications Analytics, a cloud compliance solution providing mobile call transcription and analytics for financial institutions. Supports 30+ languages with near real-time processing across 10 markets. Integrated into 1GLOBAL's mobile platform deployed across EMEA and North America.
- MicrosoftcoreCalabrio Workforce Management earned Solutions Partner with certified software designation for Healthcare AI and Financial Services AI within Microsoft AI Cloud Partner Program. Certification recognizes interoperability with Azure, Microsoft 365, and Dynamics 365. Highlights Calabrio Agent Assist with agentic AI capabilities.
- WordwatchminorJoint webinar partnership to address AI-driven compliance value for financial institutions. Explores unifying and governing communication data amid complex regulatory environments.
- CalabriocoreMerger combined Verint with Calabrio under single corporate name Verint. Calabrio products continue as part of Verint CX Automation Platform. Dave Rhodes (former Calabrio CEO) appointed CEO of combined entity. Calabrio serves mid-market segment while Verint serves enterprise; no plans for forced platform migrations.
- DialpadcorePartnership to resell workforce management solutions. Integration enables real-time data sharing and automation between Dialpad's AI-driven platform and Verint's Open Platform. Improves contact center operations, compliance, and customer experience for large and mid-size organizations.
- NexthinkminorNexthink identified as key company in human-centric AI automation market alongside Verint Systems in Precedence Research report.
- ParloaminorParloa positions partnership with Verint and its Agent Management Platform (AMP) roadmap as pathway for organizations to consolidate fragmented AI deployments. Verint mentioned in Parloa's AI agent sprawl article.
Scale indicators10 records
Recent moves7 records
Expansion highlights6 records
Verint Systems competitors and assessment
Company assessmentDirect peers
- Genesys: Genesys Cloud is a leading CCaaS and CX platform competing head-to-head with Verint in enterprise and mid-market segments. Its workforce engagement, AI, and orchestration capabilities overlap directly with Verint's Da Vinci, Agent Factory, and Calabrio One offerings.
- NICE Ltd: NICE is the closest direct competitor to Verint in contact center analytics, workforce engagement, and CX automation, serving similar enterprise customers with overlapping product suites (NICE CXone, Enlighten, NEVA). Both companies target Fortune-level enterprises with analytics- and AI-driven contact center platforms.
- 8x8: 8x8 is a CCaaS and UCaaS provider with built-in workforce engagement and AI quality/analytics features, competing for the same mid-market and enterprise buyers as Verint-Calabrio and increasingly overlapping with Verint's open-platform positioning.
- Alvaria: Alvaria (formed from Aspect Software and Noble Systems) is a direct peer in workforce engagement management, outbound contact center, and compliance — categories historically dominated by Verint's enterprise WEM suite.
- Five9: Five9 is a pure-play CCaaS competitor and was named Verint's Global Partner of the Year 2026 — a telling dual relationship. Five9's Genius AI and workflow automation compete with Verint's bot portfolio for the same enterprise and mid-market buyer.
Emerging players
- Talkdesk: Talkdesk is an emerging AI-native CCaaS challenger targeting enterprise and mid-market buyers with automation-first positioning, competing directly with Verint on AI-led CX outcomes and frequently appearing in the same Gartner evaluations.
- Cresta: Cresta is an emerging AI player focused on real-time agent assistance, coaching, and generative AI for contact centers — a narrower but rapidly growing overlap with Verint's Copilot Bots and Quality Intelligence offerings.
Broad incumbents
- Cisco (Webex Contact Center): Cisco's Webex Contact Center is a broad incumbent platform embedding AI and workforce engagement capabilities. Named Verint's North America Partner of the Year 2026, it competes and partners simultaneously for large enterprise CCaaS deals.
- Microsoft (Dynamics 365 Customer Service): Microsoft Dynamics 365 Customer Service and the broader Microsoft AI Cloud Partner Program form a broad incumbent alternative. Verint's Calabrio WFM is certified within this ecosystem, making Microsoft both a partner and a competitor for unified CX stacks.
- Salesforce (Service Cloud / Einstein): Salesforce Service Cloud with Einstein AI provides CRM-centric customer service automation and agent assistance, overlapping with Verint's bot and case management capabilities — particularly for enterprises standardizing on Salesforce.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks6 records
Key highlights7 records
Customer concentration
Verint Systems social profiles
Digital presenceVerint Systems compliance and trust
Trust signalCompliance11 records
Verint Systems financial estimates
Financial estimateRevenue estimate
Valuation estimate
Verint Systems leadership team
Management profileNumber of profiles
Profiles4 records
Verint Systems subsidiaries and ownership
Company hierarchySubsidiaries6 records
Verint Systems funding detail
Funding detailFunding overview
Funding rounds2 records
Investors1 record
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Verint Systems M&A and investment
M&A and investmentM&A25 records
Investments2 records
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Verint Systems
What does Verint Systems do?
Verint delivers an AI-powered Customer Experience (CX) Automation Platform that embeds agentic AI, bots, workforce engagement, analytics, and compliance solutions into enterprise contact center and back-office operations. Following its November 2025 merger with Calabrio under Thoma Bravo ownership, the platform combines Verint's enterprise automation capabilities with Calabrio's workforce engagement management to serve Fortune 100 organizations across banking, insurance, retail, telecom, and public sector. The company sells primarily through subscription-based SaaS with supporting professional services.
Is Verint Systems a public or private company?
Verint Systems is a private company. It is classified as private equity controlled and is currently operating.
When was Verint Systems founded?
Verint Systems was founded in 1999. It employs 1,001 to 5,000 people.
Where is Verint Systems based?
Verint Systems is headquartered in Melville, United States, in the North America region.
How does Verint Systems make money?
Three revenue lines are on record. Customer Engagement (Subscription ARR) is the primary driver. The others are security and Biometrics and professional Services.
Who are Verint Systems's main competitors?
Direct peers on record are Genesys, NICE Ltd, 8x8, Alvaria and Five9. Emerging players are Talkdesk and Cresta. Broad incumbents are Cisco (Webex Contact Center), Microsoft (Dynamics 365 Customer Service) and Salesforce (Service Cloud / Einstein).
Does Verint Systems have an API?
No public API is recorded for Verint Systems.
What industry is Verint Systems in?
Verint Systems's product category is Customer Experience (CX) Automation Software. Its primary akta.pro industry code is BPAFAFAK, Customer Service/Support CRM & Contact Center Platforms, with a secondary code of BPAEAIAF, Digital Experience Monitoring & Management (DEX/DEM, AIOps for EUC). Its NAICS code is 54151 and its SIC code is 7372.