Amelia
Amelia is an enterprise conversational AI platform, now operating as a product line of SoundHound AI, that deploys agentic AI agents powered by the proprietary Agentic+ framework and Polaris ASR to automate customer service, contact center, and operational workflows for large regulated-industry customers in healthcare, financial services, insurance, telecom, and hospitality.
- Company typePrivate
- Founded2013
- HeadquartersNew York, United States
- Headcount1,001–5,000
- GTM typeB2B
- OfferingSoftware
What Amelia does
Amelia is an enterprise conversational AI platform that builds and deploys AI agents to automate customer service, employee assistance, and operational workflows for large organizations. The platform is powered by a proprietary Agentic+ framework that enables autonomous, multi-step task execution with deterministic and generative AI components, combined with SoundHound AI's Polaris automatic speech recognition technology (backed by 200+ patents). Core modules include AI Agents (design and deployment workspace), Answers (RAG-powered enterprise knowledge retrieval), Contact Center (escalation orchestration), Agent Console (real-time agent copilot), and Learning Analytics. The platform serves regulated, high-volume industries including healthcare, financial services, insurance, telecommunications, hospitality, and retail, with documented enterprise deployments such as Telefónica Peru (4.5M+ calls per month), BNP Paribas Securities Services (1M+ end users), and Allina Health. Certifications span HIPAA, ISO/IEC 27001, SOC 2 Type II, and PCI-DSS 3.2.1, supporting sales into compliance-sensitive buyers. Amelia operates as a product line of SoundHound AI (NASDAQ: SOUN) following SoundHound's August 2024 acquisition of Amelia for approximately $80 million. The company monetizes through quote-based enterprise subscriptions with annual and multi-year contracts, supplemented by professional services for implementation, and is sold exclusively through a direct enterprise field-sales motion targeting regulated industries. Analyst recognition includes Leader in IDC MarketScape (2025), Visionary in Gartner Magic Quadrant (2025), and Leader in Everest Group PEAK Matrix (2025) for Conversational AI.
Amelia firmographics
Firmographics- Name
- Amelia
- Legal name
- SoundHound AI Inc.
- Website
- https://amelia.ai
- Company type
- Private
- Founded year
- 2013
- Operating status
- Acquired
- Headcount range
- 1,001–5,000 employees
- Short description
- Amelia is an enterprise conversational AI platform, now operating as a product line of SoundHound AI, that deploys agentic AI agents powered by the proprietary Agentic+ framework and Polaris ASR to automate customer service, contact center, and operational workflows for large regulated-industry customers in healthcare, financial services, insurance, telecom, and hospitality.
- Ownership category
- akta.pro rank
Amelia industry classification
Industry- Product category
- Enterprise Conversational AI Platform
- NAICS
- Custom Computer Programming Services (541511), Computer Systems Design and Related Services (54151), Computer Systems Design Services (541512)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Integrated Systems Design (7373)
- akta.pro primary industry
- Conversational AI Platforms (chat/voice bots, orchestration) (HDAAAFAC)
- akta.pro secondary industries
- Contact Center Speech AI (agent assist, IVR automation) (HDAAAFAL), Agents & Autonomous Workflows (Tool Use, Planning, Multi-Agent) (HDAAACAF), AI Integration & Orchestration Platforms (Connectors, Workflow, iPaaS for AI) (HDAEANAI), Enterprise Integration, iPaaS & Middleware Services (API/EDI) (BPAEAGAH)
Keywords
Where Amelia is headquartered
LocationHeadquarters
- HQ city
- New York
- HQ country
- United States
- HQ region
- North America
Offices2 records
Markets served
Amelia business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Marketing or Sales, Operations, Infrastructure
Revenue model
- Enterprise Conversational AI Platform Subscription: Subscription-based SaaS model for enterprise conversational AI platform deployment. Pricing is quote-based, typically structured as annual or multi-year contracts with enterprise agreements. Revenue derived from platform licensing, implementation services, and ongoing support/maintenance.
- Professional Services: Implementation, deployment, and consulting services for enterprise customers. Includes discovery, technical deep-dives, ROI assessment, and deployment identification phases.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Enterprise platform licensing with customizable modules |
Go-to-market motion1 record
Distribution channels1 record
Marketing channels8 records
Amelia product offering
Product offeringCore offering
Amelia is an enterprise conversational AI agent platform that automates front-end interactions between companies and their customers and employees. The platform combines deterministic flows with generative AI capabilities powered by the proprietary Agentic+ framework and SoundHound's Polaris ASR technology, enabling autonomous multi-step task completion across contact centers, IT service desks, HR services, and industry-specific workflows in regulated sectors.
Product overview
Amelia is an enterprise conversational AI platform acquired by SoundHound AI in August 2024. The platform is a unified portfolio consisting of the core Amelia Platform (versions 7.0, 7.1, 7.3) powered by the proprietary Agentic+ framework, complemented by specialized modules including AI Agents, Answers, Contact Center, Agent Console, Learning, and Analytics. Beyond the core conversational AI platform, the product suite includes supporting products such as Autonomics (ITSM automation), Dynamic Drive-Thru, Smart Answering, Smart Ordering, Employee Assist, Chat AI Automotive, and the Houndify Developer Platform. The architecture combines deterministic flows for standardized processes with generative AI capabilities for flexible reasoning, enabling automations across contact centers, HR services, IT services, healthcare, financial services, insurance, retail, telecommunications, travel and hospitality, and utilities industries.
Differentiator
Problem solved
Functional benefit
Brands
- Amelia 7: The flagship Conversational AI agent platform powered by proprietary Agentic+ framework combining autonomous and voice AI technology
- Amelia Platform
- Agentic+
Products and services
- Amelia Platform Enterprise conversational AI platform that automates front-end interactions between companies and users (customers and employees). Combines deterministic flows with generative AI for nuanced conversations, powered by Agentic+ framework for autonomous task completion. Latest versions: Amelia 7.0 (May 2025), Amelia 7.1 (August 2025), and Amelia 7.3 (December 2025).
- Autonomics Platform AI-powered ITSM (IT Service Management) automation platform that unlocks enterprise stacks with automated service management capabilities, enabling preventative, self-healing AI management for enterprise IT environments.
- Dynamic Drive-Thru GenAI-powered drive-thru ecosystem for restaurants that increases throughput and maximizes revenue through voice AI ordering.
- Smart Answering Custom AI-powered voice assistant that handles 100% of phone calls for businesses, providing 24/7 customer service coverage.
- Smart Ordering Voice AI solution for processing orders across multiple channels with higher ticket sizes for restaurants and retail.
- Employee Assist Hands-free voice AI solution providing employees with instant access to manuals and training information, reducing time spent searching for internal documentation.
- Houndify Developer Platform Independent voice AI platform for developers to build custom voice assistants and access content domains.
- Chat AI Automotive In-vehicle voice AI solution embedding brand-specific intelligence into automotive products.
Quantifiable outcome
- 59% of guest volume fully automated (Resorts World Las Vegas)
- +8 more outcomes
Companies that use Amelia
Customer profileNamed customers6 records
Segments10 records
Ideal customer profiles4 records
Amelia technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability9 records
Feature10 records
Amelia partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- SoundHound AIcoreSoundHound AI acquired Amelia in August 2024 for approximately $80 million, integrating Amelia's enterprise conversational AI capabilities with SoundHound's voice AI technology. Amelia operates as a product line under SoundHound AI, combining Polaris ASR with Amelia's enterprise agent platform.
Scale indicators11 records
Recent moves6 records
Expansion highlights5 records
Amelia competitors and assessment
Company assessmentDirect peers
- OneReach.ai: Conversational AI platform with strong agentic AI and workflow automation capabilities serving enterprise customer service. Direct peer in agentic platform category with similar GTM.
- Avaamo: Enterprise conversational AI platform focused on regulated industries (healthcare, finance, insurance). Comparable to Amelia in vertical concentration and AI agent deployment for customer service.
- Kore.ai: Enterprise conversational AI and agent platform serving banking, healthcare, and insurance with voice/chat automation. Closely comparable to Amelia in product surface (Agent AI platform, contact center automation) and target verticals.
- Cognigy: Enterprise conversational and agentic AI platform for customer service automation, with deep contact center integration and multilingual support. Direct competitor to Amelia in the enterprise agent platform category.
- Yellow.ai: Enterprise conversational AI platform offering voice and chat automation across customer service, sales, and HR. Comparable to Amelia in agentic AI positioning and enterprise GTM motion.
Others
- SoundHound AI: Parent company of Amelia since August 2024. Operates voice AI platform with Polaris ASR and adjacent products (Smart Ordering, Chat AI Automotive). Relevant as parent and as a provider of the underlying speech technology powering Amelia.
Broad incumbents
- LivePerson: Conversational AI and messaging platform for enterprise customer engagement. Overlaps with Amelia's voice/chat customer service automation use cases but operates at broader messaging-platform scale.
- NICE: Established contact center and CX software vendor with significant AI agent capabilities (NEVA, Enlighten). Overlaps with Amelia in contact center automation but operates as a broader enterprise CX suite.
- Five9: Cloud contact center vendor adding AI agent and GenAI capabilities (Genius AI). Competes with Amelia in contact center deployments but from a broader CCaaS platform foundation.
- Genesys: Large customer experience platform with native conversational AI, agent assist, and contact center automation. Broader incumbent competing with Amelia's enterprise deployments from a wider CX portfolio.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Amelia social profiles
Digital presenceAmelia compliance and trust
Trust signalCompliance4 records
Amelia financial estimates
Financial estimateRevenue estimate
Valuation estimate
Amelia leadership team
Management profileNumber of profiles
Profiles11 records
Amelia funding detail
Funding detailFunding overview
Funding rounds2 records
Investors2 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Amelia M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Amelia
What does Amelia do?
Amelia is an enterprise conversational AI agent platform that automates front-end interactions between companies and their customers and employees. The platform combines deterministic flows with generative AI capabilities powered by the proprietary Agentic+ framework and SoundHound's Polaris ASR technology, enabling autonomous multi-step task completion across contact centers, IT service desks, HR services, and industry-specific workflows in regulated sectors.
Is Amelia a public or private company?
Amelia is a private company. It is classified as corporate owned and is currently acquired.
When was Amelia founded?
Amelia was founded in 2013. It employs 1,001 to 5,000 people.
Where is Amelia based?
Amelia is headquartered in New York, United States, in the North America region.
How does Amelia make money?
Two revenue lines are on record. Enterprise Conversational AI Platform Subscription is the primary driver. The others are professional Services.
Who are Amelia's main competitors?
Direct peers on record are OneReach.ai, Avaamo, Kore.ai, Cognigy and Yellow.ai. SoundHound AI is listed as an others. Broad incumbents are LivePerson, NICE, Five9 and Genesys.
Does Amelia have an API?
Yes. Amelia platform supports API-based integrations and workflow automation. The platform enables API calls to connect with enterprise systems for receiving, updating, and sending data. Supports Model Context Protocol (MCP) for connecting AI agents to external systems, introduced in Amelia 7.3.
What industry is Amelia in?
Amelia's product category is Enterprise Conversational AI Platform. Its primary akta.pro industry code is HDAAAFAC, Conversational AI Platforms (chat/voice bots, orchestration), with a secondary code of HDAAAFAL, Contact Center Speech AI (agent assist, IVR automation). Its NAICS code is 541511 and its SIC code is 7370.