Assembled
Assembled is an AI-native workforce management platform founded in 2018 that unifies in-house agents, BPO vendors, and AI agents for enterprise customer support and contact center teams, offering ML-based forecasting, AI-powered scheduling, and the first MCP server in the WFM category.
- Company typePrivate
- Founded2018
- HeadquartersSan Francisco, United States
- Headcount101–250
- GTM typeB2B
- OfferingSoftware
What Assembled does
Assembled, Inc. is a San Francisco-based workforce management software company founded in 2018 that builds an AI-native platform for enterprise customer support and contact center operations. The platform unifies three workforces in a single system — in-house agents, outsourced BPO vendors, and AI agents — combining machine-learning-based demand forecasting (claimed 90%+ interval-level accuracy), AI-powered scheduling, real-time adherence analytics, and native BPO vendor management with automated billing reconciliation. On top of the core WFM platform, Assembled layers a suite of AI add-on modules (AI Copilot, AI Chat, AI Email, AI Voice, and agentic workflows) and, in May 2026, became the first WFM vendor in the contact center category to launch a Model Context Protocol (MCP) server that exposes workforce data to AI assistants such as Claude and ChatGPT.
The company operates a sales-led enterprise go-to-market with quote-based annual subscriptions billed via Order Form with 12-month automatic renewals, non-cancelable and non-refundable fees, and a 99.5% monthly uptime SLA; revenue is supplemented by implementation/professional services and a channel/reseller motion via Five9, which elevated Assembled to Select ISV Partner status in April 2026. Pricing is not publicly disclosed and all site CTAs route prospects to a demo or sales contact, indicating mid-market and enterprise ACV economics. Headcount is 130+ across San Francisco, New York, London (EMEA headquarters), and remote locations, and the company has raised $71 million cumulatively, including a $51 million Series B in May 2022 led by NEA with Emergence Capital.
Assembled's customer base spans 30+ named enterprise logos across financial services (Stripe, Robinhood, Ramp, DailyPay, IG Group, Intuit), SaaS and software (Canva, Intercom, HubSpot, ServiceTitan, Substack, Duolingo, Typeform, Autodesk), eCommerce (Poshmark, Babylist, Backcountry, Brooks, Casper, Pair Eyewear), healthcare (Lyra Health, Ro, MTM), and consumer services (Rover, ClassPass, Flexcar, GoFundMe, Hopper), with documented multi-year partnerships and reported outcomes including 65% scheduling time reduction and $1M+ productivity gains at DailyPay, $500K year-one savings at Lyra Health, and 80%+ scheduling automation at GoFundMe. The platform is SOC 2, GDPR, and HIPAA compliant and integrates natively with the major CCaaS, helpdesk, CRM, identity, and communications tools across the customer support stack.
Assembled firmographics
Firmographics- Name
- Assembled
- Legal name
- Assembled, Inc.
- Website
- https://assembled.com
- Company type
- Private
- Founded year
- 2018
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- Assembled is an AI-native workforce management platform founded in 2018 that unifies in-house agents, BPO vendors, and AI agents for enterprise customer support and contact center teams, offering ML-based forecasting, AI-powered scheduling, and the first MCP server in the WFM category.
- Ownership category
- akta.pro rank
Assembled industry classification
Industry- Product category
- Workforce Management Software
- NAICS
- Custom Computer Programming Services (541511), Software Publishers (5132)
- SIC
- Services-Prepackaged Software (7372), Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- AI Application Enablement Platforms (Copilot/Agent Frameworks, SDKs) (HDAEANAJ)
- akta.pro secondary industries
- Agents & Autonomous Workflows (Tool Use, Planning, Multi-Agent) (HDAAACAF), AI Integration & Orchestration Platforms (Connectors, Workflow, iPaaS for AI) (HDAEANAI)
Keywords
Where Assembled is headquartered
LocationHeadquarters
- HQ city
- San Francisco
- HQ country
- United States
- HQ region
- North America
Offices3 records
Markets served
Assembled business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Infrastructure, Marketing or Sales, Operations
Revenue model
- Enterprise SaaS subscriptions: Recurring subscription revenue from enterprise customers licensing the workforce management platform; terms structured via Order Forms with 12-month automatic renewal cycles, fees quoted and payable in USD, non-cancelable and non-refundable.
- Channel / reseller revenue (Five9): Revenue sourced through Five9 as authorized reseller of Assembled's platform under Five9's Fusion strategy, extending reach to joint customers such as DailyPay and MTM.
- Implementation & professional services: Implementation services revenue tied to onboarding and configuration engagements; Assembled retains ownership of any software, applications, inventions or other technology developed in connection with Implementation Services.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Enterprise subscription (quote-based) |
Go-to-market motion4 records
Distribution channels4 records
Marketing channels8 records
Assembled product offering
Product offeringCore offering
Assembled sells a cloud-based AI workforce management platform that helps customer support organizations forecast demand, generate optimized agent schedules, and manage in-house agents, BPO vendors, and AI agents (voice, chat, email) in a single system. The platform adds an AI Copilot for human agents, agentic workflows for end-to-end automation, a public API, and a Model Context Protocol (MCP) server that lets AI assistants query and act on live WFM data. It is sold via annual enterprise subscriptions with implementation services.
Product overview
Assembled offers a platform-plus-modules architecture centered on its AI Workforce Management (WFM) core platform, which combines ML-based forecasting, AI-powered scheduling, real-time analytics, and vendor management. On top of this core, Assembled layers a suite of AI add-on modules — AI Copilot, AI Chat, AI Email, AI Voice, and Agentic workflows — that extend the platform with generative AI, NLP, speech, and autonomous-agent capabilities for customer support operations. The platform integrates with major contact center, help desk, CRM, identity, communication, and calendar tools (e.g., Genesys, Five9, Talkdesk, Amazon Connect, NICE CXone, Zoom Contact Center, Zendesk, Salesforce Service Cloud, Intercom, Freshdesk, Gladly, Kustomer, MaestroQA, Slack, Okta, Shopify, Notion, Google Calendar) and exposes a public API and an MCP server for developer and AI-agent extensibility.
Differentiator
Problem solved
Functional benefit
Products and services
- AI Workforce Management Platform
- AI Schedule Generation AI-powered scheduling capability that automates creation of optimized agent schedules by balancing demand forecasts, labor rules, and multi-channel team requirements. Offered to enterprise support organizations and named customers such as ServiceTitan, Backcountry, and Pair Eyewear.
- ML-based Forecasting Predictive analytics capability that uses machine learning models to forecast contact center volume, demand, and staffing requirements from historical data, accounting for handle-time variation and updating dynamically as conditions change.
- Real-time Analytics Live operational dashboards and intraday analytics for monitoring contact center performance, agent adherence, and real-time status across the blended workforce.
- Vendor Management (BPO) Unified management of internal and outsourced BPO agent populations with automated billing reconciliation, SLA accountability, and shared visibility in a single dashboard, designed for organizations blending in-house and outsourced support teams.
- AI Voice Agent Speech and audio AI module that processes and generates spoken language to handle customer resolutions end-to-end across phone channels, with automatic fallback to human agents on errors.
- AI Chat Agent Generative AI module that processes and produces text-based responses for live chat customer support interactions, with knowledge base retrieval integration.
- AI Email Agent Generative AI module that drafts and processes email responses for customer support teams across email channels.
- AI Copilot Real-time AI assistant for human support agents that surfaces knowledge, suggests responses, translates automatically, and streamlines handoffs. Customers report doubling agent productivity while maintaining or increasing CSAT.
- Agentic Workflows Autonomous-agent capability that takes multi-step actions to automate complex support and workforce management processes with limited human intervention, connecting AI agents to internal tools and policies.
- Assembled MCP Server Model Context Protocol server that exposes Assembled WFM data (forecasting, scheduling, intraday, compliance, analytics) to AI assistants such as Claude and ChatGPT via natural-language interaction, enabling AI-assistant-driven workforce management workflows.
- Implementation Services Professional services offering for onboarding, configuration, and deployment of the Assembled WFM platform, billed alongside enterprise subscription agreements.
Companies that use Assembled
Customer profileNamed customers31 records
Segments5 records
Ideal customer profiles3 records
Assembled technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration18 records
AI capability12 records
Feature12 records
Assembled partnerships and signals
Strategic signalPartnerships
14 partnerships are on record, tiered flagship and core.
- Five9flagshipFive9 deepened its partnership with Assembled in April 2026, elevating Assembled to Select ISV Partner status and making Five9 an authorized reseller of Assembled's platform as part of its Fusion multi-agent strategy. Joint customers include DailyPay and MTM.
- GenesyscoreNative integration with Genesys CCaaS platform supported by Assembled's MCP server for workforce management analytics.
- TalkdeskcoreNative integration with Talkdesk contact center platform supported by Assembled's MCP server for workforce management analytics.
- Amazon ConnectcoreNative integration with Amazon Connect supported by Assembled's MCP server for workforce management analytics.
- NICE CXonecoreNative integration with NICE CXone contact center platform supported by Assembled's MCP server for workforce management analytics.
- Zoom Contact CentercoreNative integration with Zoom Contact Center supported by Assembled's MCP server for workforce management analytics.
- ZendeskcoreNative integration with Zendesk Support — pulls ticket data, syncs agent schedules, and forecasts demand based on Zendesk volume. Integration works alongside Zendesk's native tools without requiring a platform migration.
- Salesforce Service CloudcorePlatform-agnostic integration with Salesforce Service Cloud for unified multi-platform workforce visibility.
- IntercomcoreNative integration with Intercom for unified workforce management across platforms.
- StripecoreStripe is both a major Assembled customer (case study "Stripe steers a global support team to fast response times") and a platform integration partner.
- OktacoreIdentity provider integration displayed in Assembled's tech stack integrations section; supports enterprise SSO and authentication.
- SlackcoreSlack integration displayed in Assembled's tech stack; supports team communications and status-page subscription via Slack.
- Google CalendarcoreNative sync between Assembled-created activities and Google Calendar; synchronization issues have been tracked as incidents on Assembled's status page.
- AWS (Amazon Web Services)coreUpstream hosting/infrastructure provider; AWS outage in October 2025 caused widespread incidents for Assembled including Voice, reporting, real-time services, and AI agent handoffs.
Scale indicators10 records
Recent moves6 records
Expansion highlights6 records
Assembled competitors and assessment
Company assessmentDirect peers
- Calabrio: Calabrio is a workforce engagement management suite for contact centers covering forecasting, scheduling, quality management, and analytics. It is the most direct enterprise WFM peer to Assembled, competing head-to-head for the same support-organization buyer.
- Verint: Verint offers workforce management, quality, and engagement solutions for contact centers and back-office operations, including AI-driven forecasting and scheduling. Comparable to Assembled on the WFM core, with a broader on-prem/cloud portfolio.
- Playvox: Playvox provides workforce engagement, quality management, and AI coaching for support teams, often bundled with Zendesk. It targets the same support-organization buyer as Assembled with overlapping scheduling, QA, and analytics capabilities.
Broad incumbents
- NICE CXone: NICE CXone is a major CCaaS platform with a fully bundled WFM module. It is one of the largest incumbents in the contact center space and an integration partner of Assembled, competing at the platform layer while Assembled differentiates on AI-first, blended-workforce features.
- Genesys: Genesys is a leading CCaaS and customer experience platform with native workforce management capabilities. It is both an Assembled integration partner and a competitor as enterprises evaluate platform suites versus best-of-breed WFM.
- Five9: Five9 is a leading cloud contact center vendor that is simultaneously Assembled's Select ISV channel partner and a competitor with its own WFM-adjacent capabilities. The dual relationship makes Five9 the most strategically entangled peer in Assembled's ecosystem.
- Zendesk: Zendesk is a leading helpdesk and customer support platform that ships its own WFM offering. It is both a deep Assembled integration partner and a competitor, particularly for mid-market support organizations that prefer a single-vendor stack.
- Talkdesk: Talkdesk is a global cloud contact center vendor with native WFM features. It is an Assembled integration partner and a competitor at the platform layer for enterprises standardizing on a single CCaaS+AI suite.
Emerging players
- Cresta: Cresta applies generative AI to real-time agent assistance and contact center operations. It overlaps with Assembled's AI Copilot and agentic workflow modules and represents the emerging wave of AI-native contact center challengers.
- ASAPP: ASAPP is an AI-native customer experience platform offering generative AI agents, agent assistance, and analytics. It is a partial competitor to Assembled in the AI-for-support space, with stronger agent-assist heritage but less depth in core WFM scheduling and forecasting.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Assembled social profiles
Digital presenceAssembled compliance and trust
Trust signalCompliance3 records
Assembled financial estimates
Financial estimateRevenue estimate
Valuation estimate
Assembled leadership team
Management profileNumber of profiles
Profiles3 records
Assembled funding detail
Funding detailFunding overview
Funding rounds3 records
Investors6 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Assembled M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Assembled
What does Assembled do?
Assembled sells a cloud-based AI workforce management platform that helps customer support organizations forecast demand, generate optimized agent schedules, and manage in-house agents, BPO vendors, and AI agents (voice, chat, email) in a single system. The platform adds an AI Copilot for human agents, agentic workflows for end-to-end automation, a public API, and a Model Context Protocol (MCP) server that lets AI assistants query and act on live WFM data. It is sold via annual enterprise subscriptions with implementation services.
Is Assembled a public or private company?
Assembled is a private company. It is classified as venture growth investor backed and is currently operating.
When was Assembled founded?
Assembled was founded in 2018. It employs 101 to 250 people.
Where is Assembled based?
Assembled is headquartered in San Francisco, United States, in the North America region.
How does Assembled make money?
Three revenue lines are on record. Enterprise SaaS subscriptions are the primary driver. The others are channel / reseller revenue (Five9) and implementation & professional services.
Who are Assembled's main competitors?
Direct peers on record are Calabrio, Verint and Playvox. Broad incumbents are NICE CXone, Genesys, Five9, Zendesk and Talkdesk. Emerging players are Cresta and ASAPP.
Does Assembled have an API?
Yes. Assembled offers a public developer-facing API and documentation portal (docs.assembled.com) that enables partners and customers to build integrations, automate workforce management workflows, and extend the platform. An MCP (Model Context Protocol) server is also available for AI agent interoperability with the Assembled WFM platform. Developer documentation is at docs.assembled.com.
What industry is Assembled in?
Assembled's product category is Workforce Management Software. Its primary akta.pro industry code is HDAEANAJ, AI Application Enablement Platforms (Copilot/Agent Frameworks, SDKs), with a secondary code of HDAAACAF, Agents & Autonomous Workflows (Tool Use, Planning, Multi-Agent). Its NAICS code is 541511 and its SIC code is 7372.