Medsender
Medsender is an AI-powered healthcare workflow platform that automates fax intake, referral management, document processing, and patient call handling for medical practices, with native EHR integrations and HIPAA-compliant infrastructure.
- Company typePrivate
- Founded2015
- HeadquartersNew York, United States
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What Medsender does
Medsender is a New York-based healthcare workflow software company founded in 2015 that uses AI to automate front-office operations for medical practices. The company's platform ingests, processes, and routes inbound faxes, referrals, and documents, automatically extracting patient demographics and categorizing records for posting into integrated EHR systems. Core products include Fax Automation (HIPAA-compliant digital fax with AI labeling and routing), Referral Management (end-to-end referral tracking from intake to scheduled appointment), Document Automation (AI extraction of patient data into EHR charts), a Fax API for developers, and the MAIRA AI Voice Agent for 24/7 patient call handling.
Medsender's technology combines OCR/computer vision, NLP, and process automation built on Google Cloud infrastructure, with the AI model improving through accumulated fax-processing volume across its customer base. The platform holds HIPAA, SOC 2 Type II, and HITRUST certifications and offers native bidirectional integrations with seven leading EHR and practice management systems including ModMed EMA, athenaOne, AdvancedMD, Kareo, Tebra, Nymbl, and Ezderm, plus listings on the athenahealth and ModMed Marketplaces.
Medsender serves 1,000+ independent practices ranging from solo practitioners to 250+ location enterprises, with notable strength in dermatology, physical therapy, and behavioral health specialties. The company sells primarily through self-serve website onboarding ($549/month most-popular tier, 14-day free trial, month-to-month with no contracts) and tailored demos for larger accounts. Distribution leverages EHR marketplace listings, integration partnerships, and presence at industry conferences such as ModMed's MOMENTUM. In February 2026 the company closed a $5M Series A round led by Ballast Point Ventures.
Medsender firmographics
Firmographics- Name
- Medsender
- Legal name
- Medsender, Inc.
- Website
- https://medsender.com
- Company type
- Private
- Founded year
- 2015
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Medsender is an AI-powered healthcare workflow platform that automates fax intake, referral management, document processing, and patient call handling for medical practices, with native EHR integrations and HIPAA-compliant infrastructure.
- Ownership category
- akta.pro rank
Medsender industry classification
Industry- Product category
- Healthcare Workflow Automation Software
- SIC
- Services-Prepackaged Software (7372)
- akta.pro primary industry
- Patient Engagement, Education & Messaging Platforms (portal/CRM integrated) (HLALABAJ)
Keywords
Where Medsender is headquartered
LocationHeadquarters
- HQ city
- New York
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Medsender business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Infrastructure, Marketing or Sales, Operations
Revenue model
- Subscription SaaS: Monthly subscription-based pricing model. Most popular package is $549 per month including 7,500 pages per month. Month-to-month with no contracts or lock-in. No setup or integration costs.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Most Popular Package at $549/month |
Go-to-market motion4 records
Distribution channels5 records
Marketing channels10 records
Medsender product offering
Product offeringCore offering
Medsender provides a HIPAA-compliant AI-powered healthcare communication platform that automates inbound fax intake, referral management, document processing, and patient call handling for medical practices. The software extracts data from incoming faxes using OCR and NLP, categorizes and routes documents directly into EHR patient charts, tracks referrals from intake through scheduled appointment, and offers an AI voice agent for 24/7 patient call handling and scheduling.
Product overview
Medsender is a unified HIPAA-compliant healthcare communication platform that combines fax automation, referral management, document automation, and AI voice agent capabilities into an integrated system. The core Medsender Platform serves as the foundation, with modular add-ons including Fax Automation (HIPAA-compliant digital fax), Referral Management (AI-powered referral tracking and scheduling), Document Automation (AI data extraction from faxes), Fax API (developer integration), and MAIRA AI Voice Agent (24/7 call automation). All modules share the same AI infrastructure for document processing and integrate with leading EHR systems including ModMed EMA, AthenaOne, Kareo, AdvancedMD, Tebra, Nymbl, and Ezderm.
Differentiator
Problem solved
Functional benefit
Brands
- MAIRA: AI Voice Agent for healthcare practices that automates call handling, streamlines scheduling, and improves patient service without adding to staff workload. Also known as MAIRA 2.0.
Products and services
- Medsender Platform Unified HIPAA-compliant healthcare communication platform that automates fax intake, referral management, document workflows, and patient call handling for medical practices, integrating with leading EHR systems.
- Fax Automation HIPAA-compliant digital fax solution that enables healthcare practices to securely send, edit, and receive faxes with AI-powered automatic labeling, categorization, and routing to patient charts.
- Referral Management AI-powered referral tracking and automation software that handles new chart creation, patient scheduling, and monitors scheduling efficiency across all locations for specialty medical practices.
- Document Automation AI-powered document processing module that automatically extracts patient demographics from incoming faxes, generates document titles and categories, and uploads content directly to correct patient charts in EHR systems.
- Fax API Developer API that enables integration of Medsender's AI and fax capabilities directly into custom applications, allowing programmatic sending, receiving, and processing of faxes for partners and enterprise customers.
- MAIRA AI Voice Agent AI-powered virtual receptionist for healthcare practices that answers patient calls 24/7, performs new patient intake, schedules appointments, answers common questions, and provides call summaries with full recordings and transcripts.
Quantifiable outcome
- 60-80% reduction in manual administrative processing
- +8 more outcomes
Companies that use Medsender
Customer profileNamed customers31 records
Segments3 records
Ideal customer profiles2 records
Medsender technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration7 records
AI capability7 records
Feature6 records
Medsender partnerships and signals
Strategic signalPartnerships
Eight partnerships are on record, tiered flagship and core.
- athenahealthflagshipNew integration with athenaOne, AI-native EHR and practice management platform. Medsender's integration extends athenaOne's capabilities by automating the manual front-office work that causes referred patients to go unscheduled. Available in athenahealth Marketplace.
- EzdermflagshipEzderm, a dermatology-specific EHR and practice management platform, opened its previously closed API to preferred technology partners with Medsender as the first integration partner. The Medsender integration combines OCR and AI technology to automate document routing and referrals, reducing manual administrative processing by 60 to 80 percent for dermatology practices. This marks the first phase of Ezderm's plan to expand integration capabilities as it transitions toward a broader open API model.
- ModMed (Modernizing Medicine)coreMedsender joined ModMed's Marketplace combining AI-driven communication solutions with ModMed's Electronic Medical Record (EMR) system EMA. Integration enhances referral management, automates HIPAA-compliant faxing, and reduces administrative burdens for EMA users. Medsender is a sponsor and exhibitor at ModMed's MOMENTUM annual conference.
- CORA Physical TherapyflagshipPartnership with CORA Physical Therapy, one of the leading outpatient rehabilitation providers with over 250 clinics in the US. CORA selected Medsender to reduce administrative burden and integrate AI-powered fax automation into their EHR. Organization was up and running across all locations within 2.5 months.
- KareocorePartnership with Kareo, a leading provider of cloud-based clinical and practice management software solutions. Kareo serves over 85,000 practices in 50 states. The partnership enables Kareo customers to access Medsender's document automation tools including digital fax with AI-powered labeling and 1-click sending from within Kareo.
- AdvancedMDcoreIntegration partnership for EHR connectivity. Medsender integrates directly with AdvancedMD to automate fax and referral workflows for AdvancedMD users.
- TebracoreIntegration partnership for EHR connectivity. Medsender integrates directly with Tebra platform to automate fax and document workflows.
- NymblcoreIntegration partnership for EHR connectivity. Medsender integrates directly with Nymbl to automate fax and referral workflows.
Scale indicators8 records
Recent moves5 records
Expansion highlights6 records
Medsender competitors and assessment
Company assessmentDirect peers
- Updox: Healthcare-focused communication and document management platform offering HIPAA-compliant fax, patient messaging, and electronic forms. Direct competitor to Medsender's fax automation and referral workflow capabilities for ambulatory practices.
- Klara: Patient engagement and communication platform that centralizes messaging, intake, and scheduling for medical practices. Directly comparable to Medsender's patient communication and workflow automation value proposition.
- Consensus Cloud Solutions: Cloud fax and intelligent document processing provider with deep healthcare penetration (eFax Healthcare). Competes head-on with Medsender's HIPAA-compliant fax automation and document extraction capabilities.
- SR Health by Solutionreach: Patient engagement and communication suite (formerly Solutionreach) for dental and medical practices. Overlaps with Medsender on patient messaging, intake, and front-office workflow automation.
- Luma Health: Patient engagement platform for scheduling, reminders, intake, and referral workflows used by ambulatory practices and health systems. Closely aligned with Medsender's referral management and patient scheduling functionality.
- WELL Health Technologies: Patient communication and digital engagement company operating across the U.S. and Canada, with comparable tools for two-way messaging, reminders, and intake. Competes for the same patient engagement budget Medsender targets.
- PerfectServe: Clinical communication and care-coordination platform used by hospitals and large medical groups. Comparable to Medsender in automating time-sensitive healthcare workflows, particularly around referral and message routing.
- Phreesia: Patient intake, scheduling, and engagement platform for ambulatory practices and health systems. Overlaps with Medsender's MAIRA voice/intake and referral scheduling features, serving a similar specialty-practice buyer.
Broad incumbents
- symplr: Healthcare operations platform offering provider data management, credentialing, and workforce/workflow software to health systems. A broader incumbent adjacent to Medsender's workflow automation niche.
- eClinicalWorks: Large ambulatory EHR and practice management vendor with its own patient engagement, fax, and referral tools. Represents the platform risk Medsender faces if EHRs expand native workflow features.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights6 records
Customer concentration
Medsender social profiles
Digital presenceMedsender compliance and trust
Trust signalCompliance2 records
Medsender financial estimates
Financial estimateRevenue estimate
Valuation estimate
Medsender leadership team
Management profileNumber of profiles
Profiles2 records
Medsender funding detail
Funding detailFunding overview
Funding rounds5 records
Investors3 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Medsender M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Medsender
What does Medsender do?
Medsender provides a HIPAA-compliant AI-powered healthcare communication platform that automates inbound fax intake, referral management, document processing, and patient call handling for medical practices. The software extracts data from incoming faxes using OCR and NLP, categorizes and routes documents directly into EHR patient charts, tracks referrals from intake through scheduled appointment, and offers an AI voice agent for 24/7 patient call handling and scheduling.
Is Medsender a public or private company?
Medsender is a private company. It is classified as venture growth investor backed and is currently operating.
When was Medsender founded?
Medsender was founded in 2015. It employs 11 to 50 people.
Where is Medsender based?
Medsender is headquartered in New York, United States, in the North America region.
How does Medsender make money?
One revenue line is on record: subscription SaaS.
Who are Medsender's main competitors?
Direct peers on record are Updox, Klara, Consensus Cloud Solutions, SR Health by Solutionreach, Luma Health, WELL Health Technologies, PerfectServe and Phreesia. Broad incumbents are symplr and eClinicalWorks.
Does Medsender have an API?
Yes. Medsender offers a Fax API that enables developers to integrate AI and fax capabilities directly into their own applications. The API allows sending, editing, and receiving faxes programmatically. Documentation available at https://join.medsender.com/medsender-fax-api. Developer documentation is at join.medsender.com/medsender-fax-api.
What industry is Medsender in?
Medsender's product category is Healthcare Workflow Automation Software. Its primary akta.pro industry code is HLALABAJ, Patient Engagement, Education & Messaging Platforms (portal/CRM integrated). Its SIC code is 7372.