Zonos
- Company typePrivate
- Founded2009
- HeadquartersSaint George, United States
- Headcount101–250
- GTM typeB2B
- OfferingSoftware
Zonos firmographics
Firmographics- Name
- Zonos
- Legal name
- iGlobal Exports, LLC dba Zonos
- Website
- https://zonos.com
- Company type
- Private
- Founded year
- 2009
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Ownership category
- akta.pro rank
Zonos industry classification
Industry- Product category
- Cross-Border Commerce Platform
- NAICS
- Couriers and Express Delivery Services (492110), Advertising Material Distribution Services (54187), Computer and Electronic Product Manufacturing (334)
- akta.pro primary industry
- Customs Declaration & Filing (Import/Export Entry) Platforms (TLAEAOAA)
- akta.pro secondary industries
- Sanctions, Embargo & Export Controls (EAR/ITAR) Compliance Tools (TLAEAOAI), Trade Document Generation & Management (Commercial Invoice, Packing List, COO, Certificates) (TLAEAOAF), Product Master Data / GTM Content Management for Trade (SKU-to-HS mapping, attributes) (TLAEAOAM), Localization & Internationalization Services (Language/Currency/Pricing) (CRAFAJAI), Product Information Management (PIM), Digital Shelf & Content Syndication Services (CRAOAOAH)
Keywords
Where Zonos is headquartered
LocationHeadquarters
- HQ city
- Saint George
- HQ country
- United States
- HQ region
- North America
Offices3 records
Markets served
Zonos business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Infrastructure, Marketing or Sales, Operations
Revenue model
- Subscription API charges: Recurring subscription fees billed via credit card or ACH; auto-renewal with 30-day non-renewal notice required; subject to 99.9% uptime SLA.
- Per-order / per-shipment fees: Per-order fee model based on volume; non-refundable; tiered across Zonos services (Classify, Landed Cost, Checkout).
- Checkout transaction fees: Transaction fees automatically deducted from initial amounts owed to merchants using Zonos Checkout; international payment collection with daily payouts.
- Landed Cost guarantee fees: Per-order fee charged at time of Landed Cost guarantee request; guarantee valid for 90 days from fee charge; covers duties/taxes estimation accuracy.
- Customs brokerage services: Licensed U.S. customs brokerage fees via Zonos Brokerage Services (acquired Evolve Trade Services); high-volume ecommerce clearance services.
- Professional services / implementation: Project management services for merchant onboarding and integration (referenced in integration docs as 'Professional Services Project Manager' assistance).
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Hybrid | Monthly | Subscription + per-order hybrid pricing for API access, Landed Cost guarantee, and Checkout. |
| Usage-based | Monthly | Per-order fee or API charges depending on subscription type; SLA credits of 10–30% apply for uptime misses below 99.9%. |
| Other | Pay-as-you-go | Chargeback fee of $25.00 on non-fraudulent chargebacks. |
Go-to-market motion5 records
Distribution channels6 records
Marketing channels8 records
Zonos product offering
Product offeringCore offering
Zonos provides an AI-powered cross-border commerce operating system for ecommerce merchants, marketplaces, postal operators, logistics providers, and government customs agencies. Its platform delivers international checkout with localized currency/language, guaranteed duty and tax calculation, AI-driven HS code classification, item restriction and denied party screening, customs brokerage, and Delivered Duty Paid (DDP) infrastructure, all accessible via a GraphQL/REST API and no-code Dashboard.
Product overview
Zonos positions itself as the "AI operating system for cross-border trade," a unified platform-plus-modules architecture that combines a no-code Zonos Dashboard with a suite of addressable, API-accessible products: Checkout, Landed Cost, Classify, Restrict, Screen, Hello, Zonos AI, Zonos Prepay, Zonos Collect, Rate, Clear, and the licensed Zonos Brokerage Services. Together these modules handle the full cross-border lifecycle — from localizing checkout and collecting international payments via Checkout, calculating duties and taxes through Landed Cost, classifying HS codes via Classify, validating compliance with Restrict and Screen, generating customs paperwork via Clear, collecting post-purchase duties via Collect and Prepay, and clearing goods at the border via Zonos Brokerage Services — while a JavaScript SDK (Zonos JS / Zonos Elements) and GraphQL and REST APIs let merchants and logistics providers embed each module into their own stack.
Differentiator
Problem solved
Functional benefit
Products and services
- Zonos Checkout Localized international checkout experience that automatically identifies cross-border shoppers and presents shipping, duties, taxes, and carrier fees upfront, with built-in fraud protection and automatic order sync; available in 30+ currencies and 15+ languages.
- Landed Cost Guaranteed duty and tax calculation with reconciliation for international orders, producing a complete breakdown of duties, taxes, and fees; supports an optional guarantee under which Zonos reconciles amounts if estimates prove inaccurate.
- Classify (and Classify Ultra)
- Restrict
- Screen
- Zonos AI Suite of six proprietary AI products that read product images and descriptions to assign HS codes, predict country of origin, detect undervalued shipments, and generate compliant customs data; trained on billions of tokens and millions of classified goods from 16 years of trade data.
- Zonos Prepay Prepaid duty and tax product enabling individuals and SMBs to pay U.S. duties in minutes via a mobile app, supporting retail counter collection (Escher, UPU CDS) and third-party shipping platform compliance.
- Zonos Collect
- Rate
- Clear
- Zonos Brokerage Services Licensed U.S. customs brokerage service launched via the acquisition of Evolve Trade Services, specializing in high-volume ecommerce clearance and positioning customers ahead of changes to U.S. postal entry requirements.
- Zonos Customs Declaration System (CDS) for UPU Postal-grade Customs Declaration System integrated with the Universal Postal Union (UPU) and International Post Corporation (IPC), supporting Delivered Duty Paid (DDP) compliance and powering U.S. duty remittance for postal operators.
Quantifiable outcome
- 70% drop in customer service complaints at Jaxxon after implementing Zonos
- +7 more outcomes
Companies that use Zonos
Customer profileNamed customers29 records
Segments5 records
Ideal customer profiles4 records
Zonos technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration17 records
AI capability10 records
Feature12 records
Zonos partnerships and signals
Strategic signalPartnerships
20 partnerships are on record, tiered flagship / core enterprise customer and partner; references mercari as japan's largest c2c marketplace with 23m+ maus., major postal-operator customer; high strategic value in southeast asia., strategic acquisition enabling launch of zonos brokerage services; major operational extension., core infrastructure partner enabling ai-powered cross-border commerce solutions at scale., flagship government partnership; high strategic value given regulatory authority and csop pilot selection., major postal-operator customer; flagship among national postal partnerships., major postal-operator customer; high strategic importance., flagship international postal partnership; high strategic importance given upu's global authority., core platform integration; major distribution channel for smb ecommerce merchants., core platform integration; major distribution channel for mid-market merchants., core enterprise platform integration., mid-tier platform integration., major carrier integration enabling rated shipping., major partner; referenced as a zonos customer (usps) and listed as a carrier integration partner. and major postal-standard integration enabling ddp compliance with ipc pddp and itmatt..
- Mercariflagship / core enterprise customer and partner; references mercari as japan's largest c2c marketplace with 23m+ maus.Mercari selected Zonos as its cross-border technology partner to enable international commerce for its platform, beginning with shipments from Japan to the United States. Zonos provides its full suite of cross-border solutions including guaranteed landed cost calculation and automated compliance services, eliminating surprise fees at delivery for international buyers. This is Mercari's first expansion of its Japan marketplace to international buyers.
- PHLPost (Philippine Postal Corporation)major postal-operator customer; high strategic value in southeast asia.PHLPost upgraded its Customs Declaration System (CDS) in partnership with Zonos to comply with stricter U.S. Customs documentation requirements. The new system captures complete shipment information, automatically computes applicable taxes and duties, and streamlines clearance processes. PHLPost resumed U.S.-bound services on April 13, 2026 after the upgrade.
- Evolve Trade Servicesstrategic acquisition enabling launch of zonos brokerage services; major operational extension.Zonos acquired Evolve Trade Services, a licensed U.S. customs brokerage specializing in high-volume ecommerce clearance. The acquisition enables the launch of Zonos Brokerage Services, positioning Zonos customers ahead of incoming changes to U.S. postal entry requirements. Evolve continues operating as a separate entity under Zonos.
- CoreWeavecore infrastructure partner enabling ai-powered cross-border commerce solutions at scale.CoreWeave was selected by Zonos to power its AI-driven cross-border commerce solutions, including duty and tax calculations, by powering real-time inference systems. The infrastructure aims to improve latency and performance at a global scale, enabling Zonos to offer compliant, automated international checkout processes targeting low-latency inference across dozens of countries and currencies.
- U.S. Customs and Border Protection (CBP)flagship government partnership; high strategic value given regulatory authority and csop pilot selection.CBP selected Zonos for an AI-driven trade compliance and tariff collection platform through the Commercial Solutions Opening Pilot Program (CSOP). The partnership aims to modernize tariff classification, data verification, and duty collection for ecommerce and international mail entering the United States. Zonos is also recognized as a CBP Qualified Party for AI-driven trade compliance solutions.
- Australia Postmajor postal-operator customer; flagship among national postal partnerships.Australia Post partnered with Zonos to enable customs and duty compliance for U.S.-bound packages after President Trump's executive order ended the de minimis exemption. Zonos enables businesses and non-exempt shippers to use the platform to pre-pay duties for U.S.-bound packages; personal gifts under $100 remain exempt.
- Canada Postmajor postal-operator customer; high strategic importance.Canada Post partnered with Zonos to facilitate paying U.S. duties on inbound shipments following the end of the de minimis exemption. Sellers reported growing pains during initial rollout.
- Universal Postal Union (UPU)flagship international postal partnership; high strategic importance given upu's global authority.Selected by UPU to improve data transmission, compliance, and efficiency in the global postal system through Zonos' Customs Declaration System (CDS). The initiative enhances customs clearance, supports transition to a Delivered Duty Paid (DDP) model, and improves delivery speed and transparency worldwide.
- Shopifycore platform integration; major distribution channel for smb ecommerce merchants.Zonos has built robust integrations with Shopify (referenced both as a customer-facing checkout integration and as a Zonos logo on the partner section). Enables merchants to plug Zonos into their existing Shopify stack.
- BigCommercecore platform integration; major distribution channel for mid-market merchants.Zonos offers a BigCommerce app from the marketplace to integrate Checkout; listed as one of Zonos' integration partners.
- Salesforce Commerce Cloudcore enterprise platform integration.Zonos offers a Salesforce Commerce Cloud LINK cartridge integration to transform SFCC stores; listed as integration partner.
- WooCommercecore platform integration; major distribution channel for smb ecommerce merchants.Zonos offers a WooCommerce extension installed from WordPress plugins; listed as integration partner.
- Magento (Adobe Commerce)core enterprise platform integration.Zonos offers a Magento extension installed via Composer; Adobe Commerce and Magento logos appear on partner section.
- Mivamid-tier platform integration.Zonos offers a Miva module for configuring Checkout; listed as integration partner.
- Cart.commid-tier platform integration.Cart.com logo appears among Zonos' ecommerce platform integration partners.
- UPSmajor carrier integration enabling rated shipping.UPS is integrated with Zonos' rating API and listed as a partner; supports shipping rate calculations via the Zonos platform.
- FedExmajor carrier integration enabling rated shipping.FedEx is integrated with Zonos' rating API and listed as a partner; supports shipping rate calculations via the Zonos platform.
- USPSmajor partner; referenced as a zonos customer (usps) and listed as a carrier integration partner.USPS is referenced as a Zonos customer in the CoreWeave partnership announcement and appears among Zonos' partner logos. Zonos supports USPS shipping through its rating and compliance APIs.
- DHLmajor carrier integration enabling rated shipping.DHL is integrated with Zonos' rating API and listed as a partner; supports shipping rate calculations via the Zonos platform.
- International Postal Corporation (IPC)major postal-standard integration enabling ddp compliance with ipc pddp and itmatt.Zonos leverages IPC PDDP and ITMATT to calculate and remit U.S. duties; integrated with the Customs Declaration System for cross-border postal shipments.
Scale indicators10 records
Recent moves7 records
Expansion highlights6 records
Zonos competitors and assessment
Company assessmentDirect peers
- Flow Commerce: Flow Commerce provides cross-border commerce infrastructure including international checkout, landed cost, and duty/tax calculation. It competes with Zonos for the same mid-market and enterprise merchant segments with comparable API-first delivery.
- Global-E: Global-E is the most direct competitor in international checkout and landed-cost for cross-border ecommerce merchants. Juliet Dunn London is explicitly cited as a merchant that switched from Global-E to Zonos, underscoring direct head-to-head competition for the same customer base.
- Borderfree (Mastercard): Borderfree, now part of Mastercard, offers international ecommerce checkout, duty and tax calculation, and global fulfillment. It is a direct competitor in cross-border checkout for enterprise retailers.
- Passport Shipping: Passport Shipping offers international shipping, landed cost, and cross-border checkout APIs for ecommerce merchants, targeting the same SMB-to-enterprise merchant segment as Zonos.
- FiftyOne (Kibo): FiftyOne (now part of Kibo) provides cross-border ecommerce capabilities including international checkout, landed cost, and country pricing, directly overlapping with Zonos' core product set.
Broad incumbents
- Avalara: Avalara is a broad tax-compliance incumbent with international VAT, duty, and customs valuation capabilities that overlap with Zonos' Landed Cost, Screen, and Restrict offerings, but sells as part of a much larger compliance suite rather than specializing in cross-border checkout.
- Pitney Bowes: Pitney Bowes operates a global ecommerce and cross-border shipping and compliance business (including software, shipping, and customs services) that overlaps with Zonos' checkout, landed cost, and brokerage offerings as part of a much larger portfolio.
- DHL eCommerce: DHL eCommerce combines carrier network with cross-border ecommerce services and customs clearance capabilities; while primarily a carrier, its cross-border software and compliance offerings compete for the same merchant wallet as Zonos.
- TaxJar (Stripe): TaxJar, owned by Stripe, handles sales tax and VAT calculation at scale and is increasingly bundled into Stripe's cross-border stack, making it a broader incumbent competitor on tax/duty calculation.
Emerging players
- ClearCustoms: ClearCustoms focuses on customs brokerage and duty/tax recovery for ecommerce shippers, overlapping with Zonos' Zonos Brokerage Services (Evolve) and Landed Cost products in the customs clearance layer.
Market position
Strengths5 records
Weaknesses4 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Zonos social profiles
Digital presenceZonos compliance and trust
Trust signalCompliance4 records
Zonos financial estimates
Financial estimateRevenue estimate
Valuation estimate
Zonos leadership team
Management profileNumber of profiles
Profiles2 records
Zonos subsidiaries and ownership
Company hierarchySubsidiaries1 record
Zonos funding detail
Funding detailFunding overview
Funding rounds2 records
Investors2 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Zonos M&A and investment
M&A and investmentM&A1 record
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Zonos
What does Zonos do?
Zonos provides an AI-powered cross-border commerce operating system for ecommerce merchants, marketplaces, postal operators, logistics providers, and government customs agencies. Its platform delivers international checkout with localized currency/language, guaranteed duty and tax calculation, AI-driven HS code classification, item restriction and denied party screening, customs brokerage, and Delivered Duty Paid (DDP) infrastructure, all accessible via a GraphQL/REST API and no-code Dashboard.
Is Zonos a public or private company?
Zonos is a private company. It is classified as venture growth investor backed and is currently operating.
When was Zonos founded?
Zonos was founded in 2009. It employs 101 to 250 people.
Where is Zonos based?
Zonos is headquartered in Saint George, United States, in the North America region.
How does Zonos make money?
Six revenue lines are on record. Subscription API charges are the primary driver. The others are per-order / per-shipment fees, checkout transaction fees, landed Cost guarantee fees, customs brokerage services and professional services / implementation.
Who are Zonos's main competitors?
Direct peers on record are Flow Commerce, Global-E, Borderfree (Mastercard), Passport Shipping and FiftyOne (Kibo). Broad incumbents are Avalara, Pitney Bowes, DHL eCommerce and TaxJar (Stripe). ClearCustoms is listed as an emerging player.
Does Zonos have an API?
Yes. Zonos offers both a GraphQL API (recommended integration method receiving new features first) and REST APIs for cross-border commerce. Developers can build integrations for landed cost calculations, duty/tax/fee breakdowns, HS code classification, denied party screening, restriction checks, checkout creation and order management, shipment rating, and address validation. The REST API is considered end-of-life with limited access to newer features. Authentication and account credentials are issued per merchant. A JavaScript SDK (Zonos JS / @zonos/elements) is available for custom integrations and includes a relay script for analytics integration. API status is publicly tracked at status.zonos.com. Developer documentation is at zonos.com/developer.
What industry is Zonos in?
Zonos's product category is Cross-Border Commerce Platform. Its primary akta.pro industry code is TLAEAOAA, Customs Declaration & Filing (Import/Export Entry) Platforms, with a secondary code of TLAEAOAI, Sanctions, Embargo & Export Controls (EAR/ITAR) Compliance Tools. Its NAICS code is 492110.