Giga

What Giga does

Giga (GIGA AI INC) is a San Francisco-based AI platform that builds voice and chat agents to automate enterprise customer service and operational workflows, founded in 2023 by IIT Kharagpur graduates Varun Vummadi and Esha Manideep. Originally operating as GigaML with an on-premise large language model (X1 Large 32k) for medical, legal, and financial sectors, the company pivoted to applied AI agents after a $3.6M seed round in October 2023 and rebranded to Giga, closing a $61M Series A in November 2025 led by Redpoint Ventures with participation from Y Combinator, Nexus Venture Partners, Kleiner Perkins, and General Catalyst.

The platform centers on Agent Canvas, a no-code builder with an Atlas AI copilot that ingests policies, drafts baselines, and deploys production agents in under two weeks, and extends through four modules: Voice Experience (emotionally-aware voice AI in 99 languages with ~400ms response latency), Browser Agent (executes workflows inside browser-based systems without API integration by logging in as a human agent would), Smart Insights (a self-improvement engine that analyzes production transcripts and recommends policy or knowledge updates), and Omnichannel (a unified agent across chat, voice, email, SMS, and WhatsApp). The underlying architecture uses a dual-path streaming design in which a non-reasoning LLM generates voice output in parallel with a reasoning-model hallucination detector, reported to reduce production hallucination rates from 4-5% to under 1% across 1.2M conversational turns with sub-0.3% false positives at zero added latency.

Giga monetizes through enterprise SaaS subscriptions with usage-based or outcome-aligned pricing tied to conversation volume and resolution outcomes, sold via a high-touch direct enterprise sales motion targeting Fortune 100 and large global enterprises, supplemented by deployment and integration services. Named enterprise customers include DoorDash, Postman, Capital.com, Afriex, Rio, Toast, Remedy Meds, and Flex, with the company reporting hundreds of thousands of daily conversations and millions of monthly interactions. The company is pursuing geographic expansion into Europe and Asia, and maintains enterprise compliance certifications including SOC 2 Type II, ISO 27001, ISO 42001, HIPAA, GDPR, PCI DSS, and CPRA.

Name

Giga

Legal name

GIGA AI INC

Website

https://giga.ai

Company type

Private

Founded year

2023

Operating status

Operating

Headcount range

101–250 employees

Short description

Giga is a San Francisco-based AI platform that builds voice and chat agents to automate enterprise customer service and operational workflows, serving large global enterprises including DoorDash, Postman, Capital.com, and Afriex across ecommerce, financial services, healthcare, and telecom.

Ownership category

akta.pro rank

Product category

Enterprise Conversational AI Platform

NAICS

Telephone Call Centers (56142), Computer Systems Design and Related Services (54151), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)

SIC

Services-Computer Programming Services (7371), Services-Computer Integrated Systems Design (7373), Services-Prepackaged Software (7372)

akta.pro industry

PRIMARYHDAAAFAC

Conversational AI Platforms (chat/voice bots, orchestration)

Hardware, Technology & Telecom/Artificial Intelligence & Machine Learning/Speech, Audio & Conversational AI

SECONDARYHDAAAFAH

Audio & Speech Analytics (call analytics, QA, insights)

Hardware, Technology & Telecom/Artificial Intelligence & Machine Learning/Speech, Audio & Conversational AI

SECONDARYHDAEANAC

Model Serving, Inference & Deployment Platforms (APIs, Edge/On-Prem)

Hardware, Technology & Telecom/Enterprise Platforms & Databases/Artificial Intelligence Platforms for Enterprise

Keywords

• Enterprise AI agents
• Voice AI platform
• Customer support automation
• Conversational AI software
• Agentic AI workflows

Headquarters

HQ city

San Francisco

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Infrastructure, Operations

Revenue model

1. Enterprise SaaS platform subscription: Primary revenue comes from selling AI agent platform subscriptions (Agent Canvas, Voice Experience, Browser Agent, Smart Insights, Omnichannel) to large enterprises; usage patterns imply enterprise SaaS contracts likely tied to conversation volume and resolution outcomes.
2. Usage-based / outcome-aligned enterprise pricing: Marketing targets Fortune 100 customers handling hundreds of thousands of daily interactions, suggesting pricing scales with conversation volume or resolution outcomes rather than purely per-seat licensing.
3. Professional services and deployment: Enterprise deployment model implies implementation, integration, and ongoing tuning services as part of large-customer rollouts, consistent with a managed-services component alongside the platform.

Go-to-market motion1 record

Distribution channels3 records

Marketing channels7 records

Core offering

Giga provides a voice-first and omnichannel AI agent platform for enterprise customer support. The platform combines large language models, a no-code Agent Canvas builder, real-time hallucination correction, browser-based workflow execution, and continuous improvement analytics to automate multilingual support workflows for large global enterprises.

Product overview

Giga (Giga AI, Inc.) is a single unified platform-plus-modules product for enterprise customer support automation, centered on the Agent Canvas agent-building environment and extended by Smart Insights (analytics and continuous improvement), Voice Experience (multilingual, emotionally-aware voice AI), Browser Agent (browser-based workflow execution), and Omnichannel (chat, voice, email, messaging). The platform uses large language models combined with a real-time hallucination correction pipeline and an Atlas AI copilot to build, deploy, and continuously self-improve AI agents that resolve customer issues across ecommerce, financial services, healthcare, telecom, and other enterprise sectors, supporting 99 languages and handling millions of conversations for clients including DoorDash, Postman, Capital.com, Afriex, Toast, Remedy Meds, Flex, and Rio.

Differentiator

Problem solved

Functional benefit

Products and services

• Agent Canvas Core agent-building environment that lets enterprises design, customize, simulate, test, and launch AI support agents. Includes Atlas, an AI copilot for natural-language updates, policy writing, simulation-driven refinement, and lightning-quick deployment for support teams.
• Smart Insights Improvement engine that turns production conversations into a ranked backlog of policy updates, fallback flows, knowledge repairs, API/tool additions, and conversational design changes tied to chosen KPIs such as resolution rate, escalation, CSAT, retention, and revenue.
• Voice Experience Emotionally-aware voice AI with personalized voices, dynamic interrupts, ultra-low latency (~400ms), and natural tone handling across 99 languages. Detects urgency, profanity, and emotional cues to route responses and decisions.
• Browser Agent Agentic AI product that executes workflows directly inside browser-based systems without API integration. Giga logs in like a human agent, navigates internal tools, completes requests end-to-end, and operates either inside the customer's UI (with consent) or in a secure cloud browser. Every action is logged, policy-governed, and auditable.
• Omnichannel
• Real-Time Hallucination Correction Research-backed product capability that streams a reasoning-model hallucination detector in parallel with text-to-speech, catching instruction contradictions, context contradictions, and fabrications before or immediately after the caller hears them.

Quantifiable outcome

• 90%+ DWR (Did We Resolve) rate at DoorDash with next-phase target of 98%
• +6 more outcomes

Named customers8 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability14 records

Feature6 records

Partnerships

Three partnerships are on record, tiered flagship enterprise customer / design partner and vendor / utility.

• DoorDashflagship enterprise customer / design partnerStrategic or Co-development PartnerFlagship enterprise deployment: Giga's AI agents handle hundreds of thousands of DoorDash support requests daily with 90%+ DWR. Co-Founder Andy Fang is publicly quoted endorsing the partnership, and DoorDash is featured as the lead case study on giga.ai.
• Google Analyticsvendor / utilityTechnology or IntegrationUsed as a third-party analytics service provider on giga.ai per the Privacy Policy, tracking and reporting website traffic.
• Mixpanelvendor / utilityTechnology or IntegrationUsed as a third-party analytics service provider on giga.ai per the Privacy Policy, with opt-out support described in the policy.

Scale indicators10 records

Recent moves7 records

Expansion highlights6 records

Direct peers

• Kore.ai: Kore.ai offers an enterprise conversational AI and agent platform spanning voice, chat, and digital channels. Comparable in product scope (agent builder, omnichannel, analytics) and target buyer profile.
• PolyAI: PolyAI builds voice-first AI agents specifically for enterprise customer service call centers. Closest direct competitor in the voice-only agent niche Giga is positioning in.
• Sierra AI: Sierra builds enterprise-grade conversational AI agents for customer experience, raised by Bret Taylor. Directly comparable voice-and-chat agent platform targeting the same Fortune 500 support workflows as Giga.
• Decagon: Decagon offers AI agents for enterprise customer support with similar voice, chat, and email capabilities. Competes head-to-head with Giga for the same enterprise support automation RFPs.
• Cognigy: Cognigy provides an enterprise conversational AI platform with voice and chat agents for customer service automation. Targets the same large enterprise support use cases as Giga with comparable agent-builder tooling.
• Yellow.ai: Yellow.ai provides omnichannel conversational AI and agent platform for enterprise customer support and sales. Comparable in scope (voice + chat + automation) and enterprise GTM.

Broad incumbents

• Genesys: Genesys is a leading cloud contact center and customer experience platform with embedded AI agent capabilities. Serves the same enterprise support buyers as a broader incumbent with overlapping AI functionality.
• Five9: Five9 is an established cloud contact center vendor adding AI agent capabilities to its core CCaaS suite. Competes for the same enterprise support budget allocations as Giga's voice agent offering.
• Salesforce (Service Cloud / Agentforce): Salesforce Service Cloud and Agentforce target the same enterprise customer support automation workloads with bundled distribution across existing CRM installed bases. Represents both competitor and potential channel.

Emerging players

• Cresta: Cresta builds real-time AI agent assist and autonomous agents for contact centers, with comparable emphasis on production accuracy and continuous improvement loops that overlap with Giga's Smart Insights.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat6 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/gigaml

Compliance7 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds2 records

Investors6 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Giga