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Gridspace

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uuid0000bou

Namestring
Gridspace
Legal namestring
Guava
Websiteurl
gridspace.com
Company typeenum
Private
Founded yearint
2013
Short descriptiontext

Gridspace, operating as Guava, provides a unified voice AI platform combining ASR, LLM, and TTS into a single compliance-certified stack for regulated industries. The platform serves healthcare, insurance, banking, BPO, government, and SaaS enterprises with voice agents integrated into existing CRM, EHR, and workflow systems.

Operating statusenum
Operating
Ownership categoryenum
Headcount rangeband
11–50
akta.pro rankint
HeadquartersLos Angeles, United States
HQ citystring
Los Angeles
HQ countrystring
United States
HQ regionstring
North America
Markets served

Serves global market

Keyword5 values
conversational AI platform, voice agent API, speech recognition software, contact center automation, enterprise voice AI
Industry1 code
1Workplace Automation & Self-Service (RPA for IT, Chatbots, Virtual Agents)
CodeBPAEAIAIPrimaryYes
NAICS code2 codes
  • Software Publishers5132
  • Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services518
SIC code2 codes
  • Services-Computer Programming, Data Processing, Etc.7370
  • Services-Prepackaged Software7372
Product category
Conversational AI / Voice Agent Platform
GTM motion3 records

Each record includes

Type, Description, Source

Revenue model1 record
1Voice Agent API Platform Subscription
TypeSubscription Recurring
Description

Cloud-hosted voice agent platform delivered as a managed service. Enterprises pay for access to the Guava platform including the unified ASR/LLM/TTS stack, compliance engine, supervisor agent, and pre-built workflow library. Revenue is generated through platform subscriptions with usage-based overages or tiered plans tied to call volume, minutes, or deployment scale.

goguava.ai:443
Marketing channels6 records

Each record includes

Title, Type, Stage, Description, Source

Distribution channels3 records

Each record includes

Title, Type, Scope, Target buyer, Description, Source

Cost components5 values
Personnel, Technology or R&D, Infrastructure, Marketing or Sales, Operations
GTM typeB2B
B2B
Offering typeSoftware
Software
Brand1 record
1Guava
Description

Voice Agent API platform for regulated industries, providing real-time voice AI with sub-1s latency, compliance certifications (SOC 2, HITRUST i1, PCI DSS), and integration with enterprise systems including CRM, EHR, and workflow engines.

goguava.ai:443
Core offering1 text field

Gridspace sells the Guava Voice Agent API platform — a unified cloud-hosted voice AI system that combines ASR, LLM, and TTS into a single stack with a dialog control layer, compliance engine, and supervisor agent. The product is sold to regulated enterprises (healthcare, banking, insurance, BPOs, government, and AI platforms) to replace or augment human agents in production call workflows such as patient intake, insurance FNOL, bank KYC, collections, and benefits enrollment, with built-in SOC 2 Type II, HITRUST i1, PCI DSS Level 1, and HIPAA/BAA compliance.

Differentiator
Functional benefit
Problem solved
Quantifiable outcome1 of 5 values shown
  • 14 days from kickoff to a live call in production
+4 more records
Product overview1 text field

Gridspace offers Guava, a unified Voice Agent API platform designed specifically for regulated industries. The platform provides an integrated voice AI system combining ASR (Automatic Speech Recognition), LLM, and TTS (Text-to-Speech) with a compliance engine and supervisor agent. Unlike multi-vendor stitched solutions, Guava is built as one system with one log and one accountable team. The product targets BPO, healthcare, insurance, banking, government, and AI companies requiring compliant voice automation, with 100+ regulated deployments and 65+ fine-tuned workflows. Deployment can be achieved in 14 days from kickoff.

Product and service1 record
1Guava Voice Agent API
CategoryVoice Agent API Platform
Description

Cloud-hosted unified Voice Agent API platform combining ASR, LLM, and TTS with a dialog control layer, compliance engine, and supervisor agent. Sold to regulated enterprises (healthcare, banking, insurance, BPOs, government, AI platforms) for production call workflows such as patient intake, insurance FNOL, bank KYC, collections, member services, and legal intake. Delivered with SOC 2 Type II, HITRUST i1, PCI DSS Level 1, and BAA-available compliance, sub-200ms turn-taking latency, 99.9% uptime SLA, WebRTC and SIP transport, and integration into customer CRM/EHR/workflow systems through code.

Scale indicator7 records

Each record includes

Type, Value, Description, Source

Partnership1 partner
1Memorial Hermann
Strategic tierCoreTypeOthers
Description

Memorial Hermann Health System, a major Texas-based health system, uses Guava's voice AI platform for patient care coordination and healthcare communications. Memorial Hermann appears as a customer logo on the Guava website, indicating an active production deployment.

Recent move6 records

Each record includes

Date, Type, Title, Description, Source

Expansion highlight5 records

Each record includes

Type, Description

Peers10 records
1Sierra AI
TypeDirect peer
Description

Sierra AI builds conversational AI agents for enterprise customer experiences, directly competing with Gridspace/Guava in the voice agent platform category for regulated and consumer-facing brands.

2Vapi
TypeDirect peer
Description

Vapi provides a developer-facing voice AI agent platform with sub-second latency and an API/SDK model very similar to Guava, targeting enterprise and developer use cases including regulated industries.

3Retell AI
TypeDirect peer
Description

Retell AI offers a voice agent platform with API-first developer onboarding for building conversational AI agents, overlapping with Guava on developer experience and enterprise voice automation use cases.

4Bland AI
TypeDirect peer
Description

Bland AI provides an enterprise voice agent platform for automating inbound and outbound phone calls, directly overlapping with Guava's regulated voice agent offering for enterprise buyers.

5PolyAI
TypeDirect peer
Description

PolyAI builds voice assistants for enterprise customer service with emphasis on regulated and complex call flows, comparable to Guava's healthcare, insurance, and banking call automation use cases.

6Cresta
TypeDirect peer
Description

Cresta provides real-time AI coaching, agent assistance, and automation for contact centers, directly comparable to Gridspace's regulated BPO and enterprise call automation deployments.

7Observe.AI
TypeDirect peer
Description

Observe.AI delivers conversation intelligence and AI agents for contact centers, with overlap to Guava on regulated call automation, quality assurance, and enterprise BPO deployments.

8Kore.ai
TypeBroad incumbent
Description

Kore.ai is a broader conversational AI platform offering voice and chatbots across enterprise verticals, comparable to Guava as a larger incumbent with regulated-industry capabilities but a wider product portfolio.

9SoundHound AI
TypeBroad incumbent
Description

SoundHound AI provides voice AI for automotive, restaurant, and enterprise customer service, overlapping with Guava on enterprise conversational voice but with broader, non-specialized offerings.

10LivePerson
TypeBroad incumbent
Description

LivePerson is an established conversational AI and messaging platform for enterprise customer engagement, broadly comparable to Guava as a regulated-industry voice/chat incumbent with a wider product suite.

Market position
Strengths5 records

Each record includes

Headline, Details, Source

Weaknesses5 records

Each record includes

Headline, Details, Source

Competitive moat6 records

Each record includes

Type, Details

Key risks5 records

Each record includes

Headline, Details, Source

Key highlights7 records

Each record includes

Headline, Details, Source

Customer concentration

Classification, Details

Named customers9 records

Each record includes

Name, Industry, Type, Use case, Source, UUID

Segment6 records

Each record includes

Title, Type, Primary, Description, Pain point addressed, Use case, Source

Ideal customer profile6 records

Each record includes

Profile, Firmographic size, Sales motion, Sales cycle length, Buying structure, Purchase trigger, Buyer persona, Geography, Industry vertical, Primary use case, Description, Pain points, Evidence proof points, Target buyer

Technology focused
Yes
API detail
Has APIbool
Yes

Docs URL, Description

AI capability4 records

Each record includes

Type, Description, Source

AI maturity
App detail

Has app

Feature7 records

Each record includes

Title, Differentiator, Description, Source

Core technology
Revenue estimate
Valuation estimate
Number of profiles
Profiles4 records

Each record includes

Name, Designation, Designation category, Overview, Profile commentary, Source

No data
Compliance4 records

Each record includes

Name, Class, Description

Funding overview

Funding stage, Last funding date, Total funding USD

Funding rounds6 records

Each record includes

Round, Amount USD, Date, Pre money valuation, Total investors, Investors, News

Investors10 records

Each record includes

Name, Type, Date of entry, Rounds participated, Website

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Each record includes

Name, Acquisition type, Announced date, Completed date, Status, Website, News

Investment

Each record includes

Name, Round, Announced date, Lead investor, Website, News

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Gridspace

Conversational AI / Voice Agent Platformgridspace.com

Gridspace, operating as Guava, provides a unified voice AI platform combining ASR, LLM, and TTS into a single compliance-certified stack for regulated industries. The platform serves healthcare, insurance, banking, BPO, government, and SaaS enterprises with voice agents integrated into existing CRM, EHR, and workflow systems.

Gridspace firmographics

Firmographics
Name
Gridspace
Legal name
Guava
Website
https://gridspace.com
Company type
Private
Founded year
2013
Operating status
Operating
Headcount range
11–50 employees
Short description
Gridspace, operating as Guava, provides a unified voice AI platform combining ASR, LLM, and TTS into a single compliance-certified stack for regulated industries. The platform serves healthcare, insurance, banking, BPO, government, and SaaS enterprises with voice agents integrated into existing CRM, EHR, and workflow systems.
Ownership category
akta.pro rank

Gridspace industry classification

Industry
Product category
Conversational AI / Voice Agent Platform
NAICS
Software Publishers (5132), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)
SIC
Services-Computer Programming, Data Processing, Etc. (7370), Services-Prepackaged Software (7372)
akta.pro primary industry
Workplace Automation & Self-Service (RPA for IT, Chatbots, Virtual Agents) (BPAEAIAI)

Keywords

  • Conversational AI platform
  • Voice agent API
  • Speech recognition software
  • Contact center automation
  • Enterprise voice AI

Where Gridspace is headquartered

Location

Headquarters

HQ city
Los Angeles
HQ country
United States
HQ region
North America

Markets served

Gridspace business model

Business model
GTM type
B2B
Offering type
Software
Cost components
Personnel, Technology or R&D, Infrastructure, Marketing or Sales, Operations

Revenue model

  1. Voice Agent API Platform Subscription: Cloud-hosted voice agent platform delivered as a managed service. Enterprises pay for access to the Guava platform including the unified ASR/LLM/TTS stack, compliance engine, supervisor agent, and pre-built workflow library. Revenue is generated through platform subscriptions with usage-based overages or tiered plans tied to call volume, minutes, or deployment scale.

Go-to-market motion3 records

Distribution channels3 records

Marketing channels6 records

Gridspace product offering

Product offering

Core offering

Gridspace sells the Guava Voice Agent API platform — a unified cloud-hosted voice AI system that combines ASR, LLM, and TTS into a single stack with a dialog control layer, compliance engine, and supervisor agent. The product is sold to regulated enterprises (healthcare, banking, insurance, BPOs, government, and AI platforms) to replace or augment human agents in production call workflows such as patient intake, insurance FNOL, bank KYC, collections, and benefits enrollment, with built-in SOC 2 Type II, HITRUST i1, PCI DSS Level 1, and HIPAA/BAA compliance.

Product overview

Gridspace offers Guava, a unified Voice Agent API platform designed specifically for regulated industries. The platform provides an integrated voice AI system combining ASR (Automatic Speech Recognition), LLM, and TTS (Text-to-Speech) with a compliance engine and supervisor agent. Unlike multi-vendor stitched solutions, Guava is built as one system with one log and one accountable team. The product targets BPO, healthcare, insurance, banking, government, and AI companies requiring compliant voice automation, with 100+ regulated deployments and 65+ fine-tuned workflows. Deployment can be achieved in 14 days from kickoff.

Differentiator

Problem solved

Functional benefit

Brands

  • Guava: Voice Agent API platform for regulated industries, providing real-time voice AI with sub-1s latency, compliance certifications (SOC 2, HITRUST i1, PCI DSS), and integration with enterprise systems including CRM, EHR, and workflow engines.

Products and services

  • Guava Voice Agent API Cloud-hosted unified Voice Agent API platform combining ASR, LLM, and TTS with a dialog control layer, compliance engine, and supervisor agent. Sold to regulated enterprises (healthcare, banking, insurance, BPOs, government, AI platforms) for production call workflows such as patient intake, insurance FNOL, bank KYC, collections, member services, and legal intake. Delivered with SOC 2 Type II, HITRUST i1, PCI DSS Level 1, and BAA-available compliance, sub-200ms turn-taking latency, 99.9% uptime SLA, WebRTC and SIP transport, and integration into customer CRM/EHR/workflow systems through code.

Quantifiable outcome

  • 14 days from kickoff to a live call in production
  • +4 more outcomes

Companies that use Gridspace

Customer profile

Named customers9 records

Segments6 records

Ideal customer profiles6 records

Gridspace technology and API

Technology

Technology focussed Yes

API detail

Has API
Yes
API docs
API detail

Core technology

AI maturity

App detail

AI capability4 records

Feature7 records

Gridspace partnerships and signals

Strategic signal

Partnerships

One partnership is on record.

  • Memorial HermanncoreOthersMemorial Hermann Health System, a major Texas-based health system, uses Guava's voice AI platform for patient care coordination and healthcare communications. Memorial Hermann appears as a customer logo on the Guava website, indicating an active production deployment.

Scale indicators7 records

Recent moves6 records

Expansion highlights5 records

Gridspace competitors and assessment

Company assessment

Direct peers

  • Sierra AI: Sierra AI builds conversational AI agents for enterprise customer experiences, directly competing with Gridspace/Guava in the voice agent platform category for regulated and consumer-facing brands.
  • Vapi: Vapi provides a developer-facing voice AI agent platform with sub-second latency and an API/SDK model very similar to Guava, targeting enterprise and developer use cases including regulated industries.
  • Retell AI: Retell AI offers a voice agent platform with API-first developer onboarding for building conversational AI agents, overlapping with Guava on developer experience and enterprise voice automation use cases.
  • Bland AI: Bland AI provides an enterprise voice agent platform for automating inbound and outbound phone calls, directly overlapping with Guava's regulated voice agent offering for enterprise buyers.
  • PolyAI: PolyAI builds voice assistants for enterprise customer service with emphasis on regulated and complex call flows, comparable to Guava's healthcare, insurance, and banking call automation use cases.
  • Cresta: Cresta provides real-time AI coaching, agent assistance, and automation for contact centers, directly comparable to Gridspace's regulated BPO and enterprise call automation deployments.
  • Observe.AI: Observe.AI delivers conversation intelligence and AI agents for contact centers, with overlap to Guava on regulated call automation, quality assurance, and enterprise BPO deployments.

Broad incumbents

  • Kore.ai: Kore.ai is a broader conversational AI platform offering voice and chatbots across enterprise verticals, comparable to Guava as a larger incumbent with regulated-industry capabilities but a wider product portfolio.
  • SoundHound AI: SoundHound AI provides voice AI for automotive, restaurant, and enterprise customer service, overlapping with Guava on enterprise conversational voice but with broader, non-specialized offerings.
  • LivePerson: LivePerson is an established conversational AI and messaging platform for enterprise customer engagement, broadly comparable to Guava as a regulated-industry voice/chat incumbent with a wider product suite.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks5 records

Key highlights7 records

Customer concentration

Gridspace social profiles

Digital presence

Gridspace compliance and trust

Trust signal

Compliance4 records

Gridspace financial estimates

Financial estimate

Revenue estimate

Valuation estimate

Gridspace leadership team

Management profile

Number of profiles

Profiles4 records

Gridspace funding detail

Funding detail

Funding overview

Funding rounds6 records

Investors10 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

Gridspace M&A and investment

M&A and investment

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Gridspace

What does Gridspace do?

Gridspace sells the Guava Voice Agent API platform — a unified cloud-hosted voice AI system that combines ASR, LLM, and TTS into a single stack with a dialog control layer, compliance engine, and supervisor agent. The product is sold to regulated enterprises (healthcare, banking, insurance, BPOs, government, and AI platforms) to replace or augment human agents in production call workflows such as patient intake, insurance FNOL, bank KYC, collections, and benefits enrollment, with built-in SOC 2 Type II, HITRUST i1, PCI DSS Level 1, and HIPAA/BAA compliance.

Is Gridspace a public or private company?

Gridspace is a private company. It is classified as venture growth investor backed and is currently operating.

When was Gridspace founded?

Gridspace was founded in 2013. It employs 11 to 50 people.

Where is Gridspace based?

Gridspace is headquartered in Los Angeles, United States, in the North America region.

How does Gridspace make money?

One revenue line is on record: voice Agent API Platform Subscription.

Who are Gridspace's main competitors?

Direct peers on record are Sierra AI, Vapi, Retell AI, Bland AI, PolyAI, Cresta and Observe.AI. Broad incumbents are Kore.ai, SoundHound AI and LivePerson.

Does Gridspace have an API?

Yes. Guava Voice Agent API - a voice platform API for building natural and reliable voice agents in regulated industries. Developers can integrate voice AI into their products, connecting to CRM, EHR, and workflow engines through code rather than prompts. Features include sub-1s send-to-end call latency, <200ms turn-taking latency, WebRTC and SIP support, and compliance capabilities (SOC 2 Type II, PCI DSS Level 1, HITRUST i1) that can be handed to enterprise buyers. Quick start allows deployment in 14 days from kickoff. Developer documentation is at goguava.ai/docs.

What industry is Gridspace in?

Gridspace's product category is Conversational AI / Voice Agent Platform. Its primary akta.pro industry code is BPAEAIAI, Workplace Automation & Self-Service (RPA for IT, Chatbots, Virtual Agents). Its NAICS code is 5132 and its SIC code is 7370.

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Live signals
TracxnTop Companies in AI Speech Analytics (Oct, 2025)The article presents a ranked list of top AI speech analytics startups, highlighting companies such as CallMiner, Wiz AI, Gridspace, and Voci Technologies. It provides key operational details for each entity, including founding years, funding stages, total capital raised, and specific product capabilities like conversational analytics and voice recognition.CX TodayThe Best Conversational AI Solutions for the Enterprise: Market Leading VendorsCX Today published a market guide profiling 20 leading conversational AI solution vendors for enterprise customer experience teams, including Aisera, Avaamo, AWS, boost.ai, Cognigy, Google Dialogflow CX, Gridspace, IBM, Kore.ai, LivePerson, Microsoft, NTT Data, OneReach.ai, Parloa, SoundHound, Sprinklr, Tars, Uniphore, Verint, and Yellow.ai. The article highlights how vendors are advancing beyond traditional chatbots toward agentic AI, with many developing autonomous AI agents capable of reasoning, adapting, and automating complex enterprise tasks. Industry analysts note that leading platforms now handle routing, compliance workflows, and real-time insights at scale, though enterprise leaders must carefully evaluate vendors based on their specific use cases, integration needs, and regulatory requirements.TracxnTop Companies in Speech Analytics Software (Jul, 2025)The article presents a curated list of top startups in the speech analytics software sector, highlighting their funding stages, locations, and key product features. It profiles companies such as CallMiner, Gridspace, Wiz, and Clarabridge, noting recent investment rounds and technological capabilities like conversational analytics and voice recognition. The report serves as an industry overview rather than covering a specific singular event or transaction.PR NewswireGridspace Grace passes SOC 2 Type 1 examinationGridspace, a provider of voice technology and AI software, announced that its Gridspace Grace virtual agent platform has successfully completed a SOC 2 Type 1 examination in the Security category, independently verified by a Certified Public Accountant. The assessment confirms that Gridspace Grace meets SOC 2 standards for security, availability, and confidentiality, validating that sensitive customer data is being handled responsibly with appropriate internal controls in place. The company states this certification is vital for attracting and retaining clients in highly regulated industries, particularly financial and healthcare sectors.PR NewswireVOICE22 To Bring Conversational AI Market Leaders to Arlington, Va. in OctoberModev announced that its VOICE22 conference, a premier event for conversational AI and CX automation, will take place in Arlington, Virginia, from October 10-13, 2022. The event aims to connect industry buyers with technology providers through keynotes, demonstrations, and workshops, featuring lead sponsors such as Google Assistant, Veritone, Gridspace, and Willow Tree.