What WIZ.AI does

WIZ.AI is a Singapore-headquartered enterprise voice AI platform provider founded in 2019 that delivers multilingual conversational agents for customer service, outbound campaigns, quality management, and language operations. The company serves 300+ enterprise clients across 17 countries, with nine offices in Singapore, China (Nanjing), Indonesia (Jakarta), Philippines (Manila), Thailand (Bangkok), Malaysia (Kuala Lumpur), Brazil, Mexico, and the United States. Its platform is composed of four interlocking products: Wizlynn, a multi-agent inbound voice AI system delivering 95% intent accuracy and sub-2-second response time with Day-2 go-live and Week-2 full-service deployment; Talkbot, a high-volume outbound engine capable of 100M+ monthly AI calls per deployment with elastic 1M-call-in-10-minutes capacity; Quality Management, an AI-powered 100% QA coverage module with compliance flagging, SOP verification, and root-cause detection; and the Language Engine, a custom-tuned multilingual STT/TTS layer spanning 16+ languages and dialects (Singlish, Bahasa, Thai, Tagalog, Vietnamese, Malay, Brazilian Portuguese, Mexican Spanish, Mandarin, English) with mid-call language switching and disclosed WER benchmarks materially outperforming global tech giants on SEA/LATAM telephony.

The underlying technology stack combines custom ASR/TTS, LLM reasoning, multi-agent orchestration with MCP and A2A protocol support for composable auditable voice workflows, and an AI-Ops continuous improvement loop that judges every call and verifies updates before rollout. The platform supports on-premise, private cloud, VPC, and SaaS deployment and holds SOC 2 Type II, PCI DSS, ISO 27001, ISO 27017, and ISO 27018 certifications, enabling deployment in regulated BFSI, insurance, healthcare, and telecom. Named enterprise customers include PLDT/ePLDT, GoTo Financial, SeaMoney, Linknet, MNC Play, Tokio Marine Indonesia, JAGADIRI, TFSPH, and Fuse Financing, with documented outcomes ranging from 33%-60% productivity and labor efficiency gains to 40%-85% cost and handle-time reductions. WIZ.AI sells primarily through direct enterprise field sales (Book Demo funnel) with country managers, enterprise sales managers, forward-deployed engineers, and customer solutions architects embedded regionally, supplemented by a strategic technology partnership with Agora for global real-time engagement distribution.

Revenue is generated through a SaaS subscription model governed by WIZ AI Talkbot SaaS Terms and Conditions with monthly invoicing and 30-day payment terms, layered with usage-based call volume pricing scaled to deployment size. Pricing is quote-based and not publicly disclosed. The company has raised disclosed funding of approximately $56M+ across a seed round (2020), Series A ($20M, 2022, Gaorong Capital and Hillhouse Investment led), and Series B ($30M, 2023), with an additional Series B in November 2025 led by SMBC Asia Rising Fund (tens of millions USD) with Beacon Venture Capital, SMIC SG Holdings, Singtel Innov8, and existing investors, earmarked for platform enhancement and Latin America expansion. Notable recognition includes Forbes Asia 100 To Watch (January 2024), LinkedIn Talent Awards 2024 (AI Pioneer, Below 1000 Employees), LinkedIn Top 10 Startups Singapore 2024, NextGen Tech 30, and Founders Forum 50 Startups to Watch.

Name

WIZ.AI

Legal name

WIZ Holdings PTE. LTD.

Website

https://wiz.ai

Company type

Private

Founded year

2019

Operating status

Operating

Headcount range

251–500 employees

Short description

WIZ.AI is a Singapore-based enterprise voice AI platform serving 300+ clients across 17 countries with multilingual inbound agents, outbound campaigns, AI quality management, and custom ASR/TTS for BFSI, telecom, fintech, and insurance sectors.

Ownership category

akta.pro rank

Product category

Conversational AI Platform

NAICS

Computer Systems Design and Related Services (54151), Telephone Call Centers (56142), Telecommunications (517)

SIC

Services-Computer Integrated Systems Design (7373), Communications Services, Nec (4899)

akta.pro primary industry

Conversational AI Platforms (chat/voice bots, orchestration) (HDAAAFAC)

akta.pro secondary industries

Contact Center Speech AI (agent assist, IVR automation) (HDAAAFAL), Agents & Autonomous Workflows (Tool Use, Planning, Multi-Agent) (HDAAACAF), Machine Translation & Multilingual NLP (HDAAADAD), End-to-End Enterprise AI Platforms (MLOps & Model Lifecycle Management) (HDAEANAA)

Keywords

• Conversational AI platform
• Enterprise voice agents
• Multilingual speech recognition
• Customer engagement automation
• Outbound voice campaigns

Headquarters

HQ city

Singapore

HQ country

Singapore

HQ region

Asia

Offices9 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Infrastructure, Operations

Revenue model

1. Enterprise SaaS Subscription: SaaS subscription model governed by WIZ AI Talkbot SaaS Terms and Conditions, with fees agreed per Scope of Work, monthly invoicing with 30-day payment terms, optional add-on services, and revision of fees on 30 days' notice. Early termination fee of SGD5,000 applies if notice requirements are not met.
2. Usage-Based Voice Call Capacity: Enterprise pricing scaled by call volume and capacity tier — Talkbot handles 100M+ outbound calls/month per deployment and supports elastic capacity (1M calls in 10 minutes), indicating volume/usage-based component in addition to platform subscription.

Go-to-market motion4 records

Distribution channels3 records

Marketing channels5 records

Core offering

WIZ.AI provides an enterprise voice AI platform that automates inbound customer service and outbound voice campaigns through AI agents. The platform combines speech-to-text, text-to-speech, large language models, and multilingual capabilities to serve enterprise clients across banking, financial services, insurance, telecommunications, and fintech sectors in 17 countries.

Product overview

WIZ.AI offers a unified enterprise voice AI platform composed of four interlocking products: Wizlynn (the inbound multi-agent customer service system), Talkbot (the high-volume outbound calling engine), Quality Management (the AI-powered QA and compliance module covering every call), and the Language Engine (the underlying multilingual speech recognition and synthesis capability spanning 17 markets). The platform serves 300+ enterprise clients across 17 countries, processing 100M+ AI calls monthly, and is designed for reliable, locally fluent, and fast-to-deploy voice automation in banking, fintech, insurance, telecom, healthcare, and BPO operations across Southeast Asia, Latin America, and beyond.

Differentiator

Problem solved

Functional benefit

Brands

• Wizlynn: Enterprise inbound voice AI multi-agent system for customer service, including FAQ, IVR replacement, and AI assistant.
• Talkbot
• QM (Quality Management)
• Language Engine

Products and services

• Wizlynn Enterprise inbound multi-agent AI customer service system that handles FAQs, IVR replacement, and AI assistant tasks with 95% intent accuracy and sub-2-second response time. Designed for BFSI, telecommunications, and other enterprise customers.
• Talkbot High-volume outbound voice campaign platform handling 100M+ calls monthly for telesales, debt collection, payment reminders, customer activation, and messaging. Built for enterprise-scale campaigns targeting 5-10x ROI.
• Quality Management (QM) AI-powered quality management module providing 100% call QA coverage with compliance intelligence. Auto-scores every customer call against QA scorecards using keyword, audio, SOP, and semantic inspection to detect missing disclosures and trigger compliance actions.
• Language Engine Multilingual speech engine combining speech-to-text (sub-100ms latency) and text-to-speech (300ms time-to-first-audio) with mid-call language switching across 17 markets including Singlish, Bahasa, Thai, Tagalog, Vietnamese, Malay, Brazilian Portuguese, and Mexican Spanish.

Quantifiable outcome

• 90%+ resolution rate
• +11 more outcomes

Named customers10 records

Segments6 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

AI capability3 records

Feature6 records

Partnerships

One partnership is on record.

• Agoracore strategic partnerTechnology or Integration · 19 June 2025Agora, a global leader in real-time engagement and conversational AI technology, announced a partnership with WIZ.AI to deliver enterprise-grade AI agent solutions with multilingual support and contextual understanding. The collaboration combines WIZ.AI's industry expertise and localized voice AI across Southeast Asia with Agora's real-time communication infrastructure and Conversational AI Engine to power call centers and enterprise communications. The partnership covers inbound customer service, outbound campaigns, QA and analytics, and AI training solutions for global enterprise clients.

Scale indicators10 records

Recent moves8 records

Expansion highlights6 records

Direct peers

• Yellow.ai: Enterprise conversational AI platform offering voice and chat bots across 100+ languages with similar multi-agent orchestration capabilities. Competes directly with WIZ.AI's Wizlynn and Talkbot in BFSI, telecom, and retail customer engagement across Asia and emerging markets.
• Kore.ai: Enterprise conversational AI platform with voice and digital agents, multi-agent orchestration, and deep BFSI vertical focus. Direct competitor to WIZ.AI in regulated-industry deployments with comparable agentic AI roadmap.
• Uniphore: Enterprise conversational AI and automation platform combining voice AI, analytics, and quality management for contact centers. Competes with WIZ.AI's QM and Language Engine capabilities in BFSI, telecom, and healthcare globally.
• Cognigy: Enterprise agentic AI platform for customer service automation with voice and chat agents, multi-agent orchestration, and enterprise integrations. Direct peer to WIZ.AI's Wizlynn in EMEA and global enterprise deployments.
• Observe.AI: Contact center AI platform focused on voice analytics, quality management, and agent assist. Overlaps with WIZ.AI's QM product and serves similar BFSI and telco enterprise customers with comparable 100% call-coverage positioning.
• PolyAI: Enterprise voice AI platform for customer service with proprietary multilingual speech recognition. Competes with WIZ.AI's Wizlynn inbound system, particularly in English-first enterprise contact center deployments.
• SoundHound for Business: Voice AI platform offering enterprise conversational agents across customer service, drive-thru, and BFSI use cases. Comparable to WIZ.AI's voice agent capabilities with similar emphasis on multilingual, real-time telephony-grade speech recognition.

Broad incumbents

• Genesys: Global contact center-as-a-service leader with AI-powered agent assist, routing, and analytics. Broader incumbent that competes with WIZ.AI at the platform level but is not specialized in SEA/LatAm multilingual voice agents.
• Google Contact Center AI (Google Cloud): Hyperscaler conversational AI and contact center offering (Dialogflow, Gemini Voice) bundled into Google Cloud. Represents competitive threat as global foundation-model vendors expand multilingual enterprise voice capabilities toward SEA/LatAm markets where WIZ.AI operates.

Emerging players

• Cresta: Real-time contact center AI for agent assist and quality management with foundation-model architecture. Overlaps with WIZ.AI's QM and inbound agent assist capabilities at earlier stage of enterprise adoption.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/WIZ-AI-107918571172303
• LinkedInlinkedin.com/company/wiz-ai

Compliance6 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds5 records

Investors14 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments2 records

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about WIZ.AI