CloudSense
CloudSense is a UK-based Salesforce-native SaaS platform providing Configure, Price, Quote (CPQ) and order management solutions for global telecommunications operators and media companies, including BT, Vodafone, and Spotify. Founded in 2009 and acquired by Skyvera in November 2024.
- Company typePrivate
- Founded2009
- HeadquartersLondon, United Kingdom
- Headcount101–250
- GTM typeB2B
- OfferingSoftware
What CloudSense does
CloudSense is a UK-based enterprise software company that builds a Salesforce-native cloud platform for Configure, Price, Quote (CPQ) and order management, targeting telecommunications operators and media companies. Founded in 2009, the platform supports complex B2B sales workflows, multi-channel integration, and product configuration processes for customers including BT, Vodafone, and Spotify. The core architecture is built natively on Salesforce with deep CRM integration, positioning the product within customers' existing Salesforce environments for sales process automation and operational efficiency.
The company operates a subscription-based SaaS revenue model with enterprise pricing (quote-based, not publicly disclosed), distributed through direct enterprise field sales targeting large global telecom and media operators. In November 2024, CloudSense was acquired by Skyvera Inc., a US-based telecom software firm, and now operates as part of Skyvera's cloud-native portfolio with expanded geographic reach into Asia, Europe, India, Africa, and the Middle East. The platform is being enhanced with AI capabilities via a partnership with Totogi, leveraging BSS Magic technology for automation optimization and data-driven insights.
CloudSense's competitive positioning rests on vertical specialization in telecommunications and media, Salesforce-native architecture, and 15 years of accumulated deployment experience with tier-1 operators. The company maintains 101-250 employees and has been backed by Vector Capital ($77M in 2017), Liberty Global Ventures, MMC Ventures, and other investors. As a subsidiary of Skyvera, CloudSense's growth trajectory is now tied to the parent company's broader telecom software strategy and the expanding Cloud OSS/BSS market projected to reach $57.37 billion by 2030 at 14.5% CAGR.
CloudSense firmographics
Firmographics- Name
- CloudSense
- Website
- https://cloudsense.com
- Company type
- Private
- Founded year
- 2009
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- CloudSense is a UK-based Salesforce-native SaaS platform providing Configure, Price, Quote (CPQ) and order management solutions for global telecommunications operators and media companies, including BT, Vodafone, and Spotify. Founded in 2009 and acquired by Skyvera in November 2024.
- Ownership category
- akta.pro rank
CloudSense industry classification
Industry- Product category
- Telecom BSS/OSS Software
- NAICS
- Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (51821)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- Industry/Vertical Cloud Platforms (e.g., Gov/Healthcare/Financial Cloud Regions) (HDABAAAL)
- akta.pro secondary industry
- Cloud Strategy, Assessment & Roadmap (BPAEACAA)
Keywords
Where CloudSense is headquartered
LocationHeadquarters
- HQ city
- London
- HQ country
- United Kingdom
- HQ region
- Europe
Offices1 record
Markets served
CloudSense business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure
Revenue model
- SaaS Platform Subscription: Cloud-based CPQ and order management platform delivered as a subscription service, providing recurring revenue from telecom and media enterprise customers
Go-to-market motion1 record
Distribution channels1 record
CloudSense product offering
Product offeringCore offering
CloudSense provides a Salesforce-native cloud-based Configure, Price, Quote (CPQ) and order management platform built for telecommunications and media companies. The platform supports complex B2B sales workflows, multi-channel integration, and customer experience capabilities, and is enhanced under Skyvera ownership with AI-powered automation through Totogi's BSS Magic technology.
Product overview
CloudSense is a unified cloud-based CPQ and order management platform built natively on Salesforce, designed specifically for telecommunications and media companies. The platform consists of the core CloudSense CPQ and Order Management offering, which provides B2B sales workflow automation, multi-channel integration, and customer experience capabilities. Under Skyvera ownership, the platform is being enhanced with AI-powered capabilities including Totogi's BSS Magic for advanced automation and data-driven insights. The platform integrates deeply with Salesforce to accelerate go-to-market strategies and operational efficiency for telecom operators globally.
Differentiator
Problem solved
Functional benefit
Products and services
- CloudSense CPQ and Order Management Platform A Salesforce-native cloud-based platform that transforms Configure, Price, Quote (CPQ) and order management processes for telecommunications and media companies. The platform supports complex B2B sales workflows, multi-channel integration, and enhanced customer experience capabilities with deep Salesforce CRM integration.
Quantifiable outcome
- Reduces time-to-market for telecom operators
- +1 more outcomes
Companies that use CloudSense
Customer profileNamed customers3 records
Segments2 records
Ideal customer profiles2 records
CloudSense technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability1 record
Feature4 records
CloudSense partnerships and signals
Strategic signalPartnerships
Three partnerships are on record, tiered core, strategic and foundational.
- Skyvera Inc.coreUS-based telecom software firm Skyvera acquired UK-based CloudSense Ltd. in November 2024 to strengthen its cloud-native portfolio. The acquisition aims to leverage CloudSense's B2B CPQ and order management platform to accelerate digital transformation for telecom operators across Asia, Europe, India, Africa, and the Middle East.
- TotogistrategicTotogi provides BSS Magic AI technology that CloudSense leverages under Skyvera ownership to enhance automation, deliver data-driven insights, and unlock new levels of efficiency for telecom industry customers.
- SalesforcefoundationalCloudSense is built natively on Salesforce platform, with deep integration into Salesforce CRM capabilities. Salesforce provides the foundational cloud infrastructure and ecosystem for the CPQ and order management platform.
Scale indicators3 records
Recent moves6 records
Expansion highlights5 records
CloudSense competitors and assessment
Company assessmentDirect peers
- Salesforce Industries (formerly Vlocity): Salesforce's vertical cloud platform, including telecom-specific CPQ, order management, and industry workflows. It is the most direct competitor because it leverages the same Salesforce-native architecture that CloudSense is built on and targets the same telecom B2B sales use cases.
- Conga (formerly Apttus): Conga is a leading CPQ, contract lifecycle management, and revenue management platform with deep enterprise customer bases across multiple verticals. It is comparable because it competes head-to-head in CPQ and order management, including within the Salesforce ecosystem.
- Salesforce CPQ & Billing: Salesforce's first-party CPQ and billing solution, available natively on the Salesforce platform. It competes directly with CloudSense's core CPQ offering for telecom and media customers, often with the advantage of being a Salesforce-owned product.
- Oracle CPQ (BigMachines): Oracle's enterprise CPQ cloud solution, formerly BigMachines, used for configure-price-quote processes in complex B2B sales. It competes with CloudSense for large enterprise CPQ deployments, particularly where buyers prefer an Oracle-centric technology stack.
- Cerillion: Cerillion provides pre-integrated BSS/OSS suites for telecoms, including product catalog, CPQ, order management, and billing. It is comparable to CloudSense because it targets the same telecom operator customers with overlapping order management and configuration capabilities.
- Zuora: Zuora is a subscription management and order-to-revenue platform with strong media and telecom customer adjacencies. It overlaps with CloudSense's order management and pricing functions in subscription-based B2B sales workflows for media and digital service providers.
Broad incumbents
- Netcracker Technology: Netcracker, a NEC subsidiary, provides end-to-end digital BSS/OSS suites for large telecom operators globally. It competes with CloudSense as a broader suite alternative that includes order management and catalog capabilities within a larger telecom software portfolio.
- Amdocs: Amdocs is a large telecom software incumbent offering comprehensive BSS, OSS, and customer experience suites. It is comparable as a broad incumbent that competes for the same telecom operator wallet, often bundling CPQ/order management within larger transformation deals.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat4 records
Key risks5 records
Key highlights6 records
Customer concentration
CloudSense social profiles
Digital presenceCloudSense financial estimates
Financial estimateRevenue estimate
Valuation estimate
CloudSense leadership team
Management profileNumber of profiles
Profiles4 records
CloudSense funding detail
Funding detailFunding overview
Funding rounds7 records
Investors6 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
CloudSense M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about CloudSense
What does CloudSense do?
CloudSense provides a Salesforce-native cloud-based Configure, Price, Quote (CPQ) and order management platform built for telecommunications and media companies. The platform supports complex B2B sales workflows, multi-channel integration, and customer experience capabilities, and is enhanced under Skyvera ownership with AI-powered automation through Totogi's BSS Magic technology.
Is CloudSense a public or private company?
CloudSense is a private company. It is classified as corporate owned and is currently operating.
When was CloudSense founded?
CloudSense was founded in 2009. It employs 101 to 250 people.
Where is CloudSense based?
CloudSense is headquartered in London, United Kingdom, in the Europe region.
How does CloudSense make money?
One revenue line is on record: saaS Platform Subscription.
Who are CloudSense's main competitors?
Direct peers on record are Salesforce Industries (formerly Vlocity), Conga (formerly Apttus), Salesforce CPQ & Billing, Oracle CPQ (BigMachines), Cerillion and Zuora. Broad incumbents are Netcracker Technology and Amdocs.
Does CloudSense have an API?
No public API is recorded for CloudSense.
What industry is CloudSense in?
CloudSense's product category is Telecom BSS/OSS Software. Its primary akta.pro industry code is HDABAAAL, Industry/Vertical Cloud Platforms (e.g., Gov/Healthcare/Financial Cloud Regions), with a secondary code of BPAEACAA, Cloud Strategy, Assessment & Roadmap. Its NAICS code is 5182 and its SIC code is 7370.