Albiware
Albiware (DBA Albi) is a cloud-based vertical SaaS platform for property restoration contractors, unifying job management, CRM, field documentation, embedded payments, and AI-assisted claims processing. It serves thousands of restoration businesses globally through mobile-first workflows and insurance-specific integrations.
- Company typePrivate
- Founded2021
- HeadquartersDowners Grove, United States
- Headcount51–100
- GTM typeB2B
- OfferingSoftware
What Albiware does
Albiware, doing business as "Albi," is a cloud-based vertical SaaS platform purpose-built for property restoration contractors handling water, fire, mold, and emergency remediation work. Founded in 2021 by Alex Duta, a former co-founder of an eight-figure restoration company, the company is headquartered in Oak Brook, Illinois and serves thousands of restoration businesses globally, with active operations in the United States and Australia. The platform unifies job management, customer relationship management, field documentation, payment processing, business intelligence, and workflow automation into a single mobile-first system.
The product suite comprises Albi Core (the foundational platform), Albi Mobile (a field-facing app with offline capabilities for technicians), Albi Pay (embedded payment processing), Albi Analytics (BI dashboards), Albi Automations (workflow builder), Albi Capture (floor plan documentation), Albi DryBook 2.0 (digital moisture mapping for water damage), and Albi CRM. An AI assistant branded Albi AI, targeting claims processing, business efficiency, and technician compensation optimization, is slated for launch in early 2026. The architecture is mobile-first with REST APIs and webhooks, integrating natively with industry-standard tools such as Xactimate, XactAnalysis, iCAT, CleanClaims, QuickBooks (Online/Desktop), Xero, Sage, Encircle, CompanyCam, Kahi, and Eagleview, with broader extensibility via Zapier and SSO via Google and Microsoft.
Albi operates a sales-led go-to-market model with SDRs for prospecting, account executives for closing, and a dedicated enterprise sales team for multi-location and franchise customers. The company offers three subscription tiers — Base at $60/seat/month for field technicians, Pro at $100/seat/month for office personnel, and Enterprise — with a $6,000 annual minimum. Professional services revenue is generated through White Glove ($2,500) and Enterprise ($4,500) onboarding packages, and Albi Pay contributes transaction-based revenue at 3.2% plus $0.30 per card transaction. To date, Albi has raised approximately $10.5M in disclosed funding (seed led by Takeoff Capital in August 2022 and Series A led by Palm Drive Capital in March 2023), with a Series B from Frontier Growth closed in August 2025 to accelerate product innovation and expand enterprise capabilities.
Albiware firmographics
Firmographics- Name
- Albiware
- Legal name
- Albiware, LLC.
- Website
- https://albiware.com
- Company type
- Private
- Founded year
- 2021
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- Albiware (DBA Albi) is a cloud-based vertical SaaS platform for property restoration contractors, unifying job management, CRM, field documentation, embedded payments, and AI-assisted claims processing. It serves thousands of restoration businesses globally through mobile-first workflows and insurance-specific integrations.
- Ownership category
- akta.pro rank
Where Albiware is headquartered
LocationHeadquarters
- HQ city
- Downers Grove
- HQ country
- United States
- HQ region
- North America
Offices2 records
Markets served
Albiware business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure
Revenue model
- Software Subscription (Per-Seat): Monthly or annual subscription fees based on user seats. Base users at $60/seat/month, Pro users at $100/seat/month. Minimum annual commitment of $6,000 (4 seats). Additional add-ons for Analytics ($250/month) and Automations packages.
- Payment Processing (Albi Pay): Embedded payment processing revenue through credit card transactions (3.2% per transaction volume + $0.30 per item), ACH transfers (1% capped at $15), and check deposits ($0.25 per deposit). Chargeback fees of $25.
- Professional Services (Onboarding): One-time onboarding fees: White Glove Onboarding at $2,500 or Enterprise Onboarding at $4,500. Training services at $200/hour.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Per seat | Monthly | Base User - Essential features for Field Technicians at $60/seat/month |
| Per seat | Monthly | Pro User - Advanced features for Office Personnel at $100/seat/month |
| Subscription | Annual | Small Business Plan - Minimum yearly spend: $6,000 (4 seats required) |
| Transaction based/ take rate | Pay-as-you-go | Payment Processing Fees |
| Subscription | Monthly | Analytics Package Add-on - $250/month |
| Other | Pay-as-you-go | Onboarding - White Glove ($2,500) or Enterprise ($4,500) |
Go-to-market motion3 records
Distribution channels3 records
Marketing channels9 records
Albiware product offering
Product offeringCore offering
Albiware builds Albi, a cloud-based, mobile-first restoration management software platform that unifies job management, customer management, business operations, field documentation, payments, analytics, and AI into a single system for property damage restoration contractors. The platform is sold primarily on a per-seat subscription basis with a $6,000/year minimum, supplemented by embedded payment processing (Albi Pay) and one-time onboarding services.
Product overview
Albi is a unified restoration management software platform designed specifically for restoration contractors. The platform combines core job management, customer management, and business operations into a single system, with key modules including Albi Core (the foundational platform), Albi Mobile (field-facing mobile app), Albi Pay (embedded payments), Albi AI (AI assistant), Albi Analytics (BI/reporting), Albi Automations (workflow automation), Albi Capture (floor plans), Albi DryBook 2.0 (moisture mapping), Albi CRM (customer management), and Field Documentation tools. The platform is offered through subscription tiers (Base at $60/seat/month for field technicians, Pro at $100/seat/month for office personnel, and Enterprise) with professional onboarding services (White Glove at $2,500 and Enterprise at $4,500). Additional tools include the ROI Calculator and Sketch Cost Calculator, plus free Xactimate Macros resource.
Differentiator
Problem solved
Functional benefit
Products and services
- Albi Core Foundational restoration management platform that unifies job management, customer management, business operations, and financial tracking in one system connecting office and field operations for restoration contractors.
- Albi Mobile Mobile application for field technicians enabling photo documentation, moisture mapping, equipment tracking, time clock, scheduling, and offline-capable workflows for restoration jobs.
- Albi Pay Embedded payment processing within Albi for credit card processing (3.2% + $0.30 per item), ACH transfers (1% capped at $15), and check deposits, allowing restoration contractors to get paid faster.
- Albi AI AI assistant integrated into the restoration management platform with practical applications in claims processing workflows, business efficiency, and technician compensation for restoration contractors.
- Albi Analytics Advanced business intelligence dashboards and custom reports providing data-driven insights for revenue, efficiency, and business decisions. Offered as an Analytics Package add-on starting at $250/month.
- Albi Automations Workflow automation builder with trigger-based actions, email and SMS automation, and integration capabilities for streamlining customer communications, referral party updates, and staff notifications.
- Albi Capture Floor plan capture module for restoration contractors to capture and manage floor plans for job sites using photo documentation and mobile capabilities.
- Albi DryBook 2.0 Digital moisture mapping tool for documenting drying processes, tracking moisture levels, and creating foolproof documentation for insurance claims in water damage restoration.
- Albi CRM Customer relationship management system designed for restoration contractors, providing client profiles, referral source management, relationship types, and direct field access to client details.
- Albi White Glove Onboarding Professional setup and training service at $2,500 one-time fee including product setup and configuration, flexible scheduling, virtual and recorded sessions, data migration, and ongoing support.
- Albi Enterprise Onboarding Premium onboarding service at $4,500 including everything in White Glove Onboarding plus 2-day in-person training for enterprise and franchise customers.
Quantifiable outcome
- 9x ROI: restoration company with $3M revenue and 20 employees can achieve $276,000 annual value
- +4 more outcomes
Companies that use Albiware
Customer profileNamed customers9 records
Segments4 records
Ideal customer profiles3 records
Albiware technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration21 records
AI capability8 records
Feature8 records
Albiware partnerships and signals
Strategic signalPartnerships
Three partnerships are on record, tiered core and minor.
- XactimatecoreNative integration with Xactimate for insurance estimation workflows. CEO Alex Duta is a certified Xactimate trainer and provides free Xactimate macros to customers.
- QuickBooks (Online/Desktop)coreTwo-way sync integration with QuickBooks Online and QuickBooks Desktop for accounting and job costing. Customer success and support teams trained in QuickBooks.
- IICRCminorAlbi hosts IICRC Water Restoration Technician (WRT) certification seminars at their offices, providing industry-standard training to restoration professionals.
Scale indicators6 records
Recent moves6 records
Expansion highlights6 records
Albiware competitors and assessment
Company assessmentDirect peers
- Encircle: Direct vertical SaaS competitor for restoration contractors offering documentation, content management, and claims documentation workflows. Albi even lists Encircle as a replaceable integration, indicating direct feature overlap in restoration documentation.
- DASH (Next Gear Solutions): Restoration-specific field service and job management software. Albi's Revive Restoration case study explicitly cites a customer switching from DASH to Albi, confirming DASH as the leading head-to-head competitor in restoration job management.
- AccuLynx: Vertical SaaS for roofing and exterior contractors with overlapping job management, photo documentation, and insurance-claims workflows. Comparable in vertical SaaS DNA and customer profile (insurance-driven contractor) to Albi's restoration focus.
Broad incumbents
- ServiceTitan: Large, well-capitalized field service management SaaS for home services. While not restoration-specific, ServiceTitan's broad home-services footprint and ~$9B+ valuation make it the dominant incumbent Albi must defend against in restoration.
- Jobber: Field service management SaaS for home service businesses (HVAC, plumbing, landscaping). Comparable business model and per-seat pricing; less restoration-specific but targets overlapping contractor buyers.
- Housecall Pro: Field service SaaS for home service professionals with scheduling, invoicing, and payments. Competes for the same contractor wallet share and operates a similar SMB-focused GTM, though without restoration specialization.
- CoreLogic (Symbility / Claims): Insurance and property data platform whose Symbility/Sketch product overlaps with Albi's Sketch Cost Calculator and insurance claims workflows. A potential adjacent incumbent that could expand into restoration management.
Emerging players
- Service Fusion: Field service management software for small to mid-size service businesses including restoration-adjacent trades. Less feature-rich than Albi in restoration workflows but targets overlapping SMB contractor segments.
- BuildOps: Vertical SaaS for commercial contractors with job management, dispatch, and invoicing. Comparable in being vertical-specific contractor SaaS, though focused on mechanical/electrical rather than restoration.
Others
- PandaDoc: Document and e-signature workflow SaaS used across restoration contractors. E-signatures are bundled inside Albi's Base tier, making PandaDoc an adjacent competitor for the documentation layer of restoration workflows.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks5 records
Key highlights7 records
Customer concentration
Albiware social profiles
Digital presenceAlbiware financial estimates
Financial estimateRevenue estimate
Valuation estimate
Albiware leadership team
Management profileNumber of profiles
Profiles16 records
Albiware funding detail
Funding detailFunding overview
Funding rounds4 records
Investors6 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Albiware M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Albiware
What does Albiware do?
Albiware builds Albi, a cloud-based, mobile-first restoration management software platform that unifies job management, customer management, business operations, field documentation, payments, analytics, and AI into a single system for property damage restoration contractors. The platform is sold primarily on a per-seat subscription basis with a $6,000/year minimum, supplemented by embedded payment processing (Albi Pay) and one-time onboarding services.
Is Albiware a public or private company?
Albiware is a private company. It is classified as venture growth investor backed and is currently operating.
When was Albiware founded?
Albiware was founded in 2021. It employs 51 to 100 people.
Where is Albiware based?
Albiware is headquartered in Downers Grove, United States, in the North America region.
How does Albiware make money?
Three revenue lines are on record. Software Subscription (Per-Seat) is the primary driver. The others are payment Processing (Albi Pay) and professional Services (Onboarding).
Who are Albiware's main competitors?
Direct peers on record are Encircle, DASH (Next Gear Solutions) and AccuLynx. Broad incumbents are ServiceTitan, Jobber, Housecall Pro and CoreLogic (Symbility / Claims). Emerging players are Service Fusion and BuildOps. PandaDoc is listed as an others.
Does Albiware have an API?
Yes. Albi offers REST APIs and Webhooks for extensibility, enabling integration with any third-party software that has an open API. The platform can connect via Zapier for additional integrations, supporting thousands of connections. Available to all users including API Access on all plans. Developer documentation is at albiware.com/features/integrations.