Service Fusion
Service Fusion provides cloud-based all-in-one field service management software — including scheduling, dispatching, invoicing, GPS tracking, payment processing, and AI call answering — to 6,500+ small-to-midsize service contractors across 25+ verticals such as HVAC, plumbing, and electrical.
- Company typePrivate
- Founded2014
- HeadquartersIrving, United States
- Headcount51–100
- GTM typeB2B
- OfferingSoftware
What Service Fusion does
Service Fusion, founded in 2014 and headquartered in Irving, Texas, is a cloud-based field service management (FSM) software platform serving small-to-midsize service contractors across more than 25 industry verticals. The company's core product is an all-in-one platform that consolidates scheduling, dispatching, customer management, estimating, invoicing, payment processing, GPS fleet tracking, and a technician mobile app with offline capability into a single subscription. Service Fusion has scaled to 6,500+ customers and 36,400+ active users managing over 5 million annual jobs, with reported metrics of 95.7% CSAT and a 4.5-star rating across 2,369 reviews.
The platform is built on integrations with key third-party services: QuickBooks (bi-directional sync with Solution Provider status), Stripe (payment processing via Service Fusion Payments), Profit Rhino (30,000+ flat-rate repair types), Acorn Finance (homeowner financing $1K-$100K), and ZyraTalk (AI-powered 24/7 call answering and webchat). AI capabilities are applied rather than foundational, including ServiceCall.ai for VoIP call tracking/transcription and ZyraTalk for autonomous voice and chat agents. Additional modules include Service Fusion Edge (rewards program with Home Depot, HD Supply, Winsupply) and Online Reputation Management. Service Fusion is a subsidiary of EverCommerce and partners with industry associations including PHCC, ACCA, HARDI, and Service Roundtable.
The business model is primarily subscription SaaS with pricing based on business scale rather than per-user fees, supplemented by transaction-based payment processing revenue (rates as low as 2.90% + $0.30). Go-to-market is sales-led with a website-driven demo request motion targeting SMB contractors. The company was previously backed by Five Elms Capital (2018 Series A, $10 million) and Saratoga Partners (2020). The most strategically significant recent move is a multi-phase integration partnership with Trane and American Standard (announced December 2025) to automate dealer operations, alongside an aggressive 2026 product cadence covering AI call answering, homeowner financing, and reputation management.
Service Fusion firmographics
Firmographics- Name
- Service Fusion
- Legal name
- Service Fusion
- Website
- https://servicefusion.com
- Company type
- Private
- Founded year
- 2014
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- Service Fusion provides cloud-based all-in-one field service management software — including scheduling, dispatching, invoicing, GPS tracking, payment processing, and AI call answering — to 6,500+ small-to-midsize service contractors across 25+ verticals such as HVAC, plumbing, and electrical.
- Ownership category
- akta.pro rank
Service Fusion industry classification
Industry- Product category
- Field Service Management Software
- NAICS
- Computer Systems Design and Related Services (5415)
- SIC
- Services-Prepackaged Software (7372)
- akta.pro primary industry
- Field Service Management (FSM) & Dispatch Platforms (HDAEALAM)
- akta.pro secondary industries
- Field Service & Service Delivery Routing (FSM Dispatch) (TLAEAGAK), Field Services & Onsite Support (Dispatch/Break-Fix) (BPAEAJAE)
Keywords
Where Service Fusion is headquartered
LocationHeadquarters
- HQ city
- Irving
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Service Fusion business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Marketing or Sales, Operations, Infrastructure
Revenue model
- Subscription Software Licenses: Monthly or annual subscription-based pricing for field service management software. Pricing is based on business scale and features required rather than per-user fees. No contracts required with personalized onboarding and unlimited support.
- Payment Processing: Integrated payment processing through Service Fusion Payments powered by Stripe. Revenue generated through transaction fees with rates as low as 2.90% + $0.30 per credit card transaction.
- ServiceCall.ai Add-on: AI-powered call tracking and VoIP service sold as an add-on to the core Service Fusion subscription, billed together with the monthly subscription. Standard plan includes up to 2,000 minutes per user pooled across active users.
- ZyraTalk AI Services: AI call answering and webchat service integrated within the EverPro ecosystem, providing automated customer engagement for 24/7 coverage.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Subscription-based FSM platform with three pricing tiers |
| Subscription | Annual | Annual subscription with potential discounts |
| Transaction based/ take rate | Pay-as-you-go | Service Fusion Payments transaction fees |
| Subscription | Monthly | ServiceCall.ai VoIP add-on |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels6 records
Service Fusion product offering
Product offeringCore offering
Service Fusion provides an all-in-one, cloud-based field service management (FSM) software platform for small-to-midsize service contractors. The platform unifies scheduling, dispatching, estimates, invoicing, customer management, GPS fleet tracking, payments, VoIP call tracking, and a mobile app with offline mode, and is offered across 25+ industry verticals including HVAC, plumbing, electrical, and appliance repair. It monetizes through subscription fees, integrated payment processing, AI add-ons, and add-on integrations such as flat-rate pricing and homeowner financing.
Product overview
Service Fusion is an all-in-one field service management (FSM) software platform offered as a unified product with integrated modules. The core Field Service Management Software platform provides scheduling, dispatching, customer management, invoicing, payments, GPS fleet tracking, and mobile apps. Additional modules include ServiceCall.ai (VoIP/call tracking), Service Fusion Payments (Stripe-powered payment processing), Flat Rate Integration (powered by Profit Rhino), Homeowner Financing (via Acorn Finance), Online Reputation Management, and ZyraTalk AI Call Answering. The platform is offered across 25+ industry verticals including HVAC, Plumbing, Electrical, Appliance Repair, Garage Door, Locksmith, Irrigation, Pool, Solar, Water Treatment, Remodeling, Cleaning, and more. Service Fusion Edge provides a free rewards program integrated into the ecosystem. Pricing is based on business scale and features rather than per-user fees, with claims of up to 40% productivity improvement for users.
Differentiator
Problem solved
Functional benefit
Brands
- ServiceCall.ai: AI-powered VoIP call tracking software built specifically for service contractors. Combines VoIP, artificial intelligence, and field service experience for call management, transcription, routing, and lead tracking.
- Service Fusion Payments
- Edge
- ZyraTalk
Products and services
- Service Fusion Field Service Management Software All-in-one cloud-based field service management platform that consolidates scheduling, dispatching, customer management, invoicing, payments, GPS fleet tracking, and a mobile app into one subscription, sold to small-to-midsize service contractors across 25+ industries.
- ServiceCall.ai AI-powered VoIP phone system and call tracker built for service contractors, offering call/text numbers, marketing tracking, Ring-a-Tech routing, call queuing, call transcription, and call recording, sold as an add-on subscription to Service Fusion.
- Service Fusion Payments Stripe-powered payment processing product for field service contractors that enables credit, debit, and ACH payments online and in the field via mobile card reader, with PCI-compliant processing priced on a per-transaction basis.
- ZyraTalk AI Call Answering Service AI-powered 24/7 call answering and webchat service that answers calls, books appointments, captures leads via webchat, and automates outbound follow-ups, delivered through the EverPro ecosystem with seamless integration into Service Fusion.
- Online Reputation Management Software Automated review-collection product that triggers Google review requests after invoices are paid, routes happy customers to public Google reviews, captures private feedback from unhappy customers, and provides technician-level feedback and in-platform monitoring.
- Homeowner Financing Integration Homeowner financing integration powered by Acorn Finance that lets contractors offer $1,000-$100,000 financing through 30+ lenders with competitive APRs and 2-20 year terms, presented directly in estimates, jobs, and invoices at zero dealer fees.
- Flat Rate Integration Flat-rate pricing integration powered by Profit Rhino that provides contractors access to over 30,000 pre-priced repair types covering 90% of common HVAC, plumbing, and electrical tasks, enabling fixed upfront customer pricing.
- Service Fusion Edge Free rewards program for Service Fusion users that provides cash back on qualified product purchases from partners including The Home Depot Pro Xtra, HD Supply, Winsupply, and WeSupplyTrades, alongside curated expert content for service contractors.
Quantifiable outcome
- 40% increase in productivity for businesses using Service Fusion FSM software
- +6 more outcomes
Companies that use Service Fusion
Customer profileNamed customers11 records
Segments12 records
Ideal customer profiles2 records
Service Fusion technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration5 records
AI capability7 records
Feature9 records
Service Fusion partnerships and signals
Strategic signalPartnerships
15 partnerships are on record, tiered core and minor.
- TranecoreMulti-phase integration partnership with Trane to streamline dealer operations for home service contractors. Initial integration enables dealers to automate lead management, product attributes, and inventory availability within Service Fusion. Aims to improve operational efficiencies and customer experience across the Trane dealer network.
- American StandardcoreIntegration partnership with American Standard alongside Trane to provide seamless dealer operations management. Enables HVAC dealers to automate operational workflows and improve customer experience through the Service Fusion platform.
- QuickBookscoreBi-directional sync of customers, products, and services. Automatic synchronization of job deposits, invoices, and payments. Service Fusion is a QuickBooks Solution Provider offering customer discounts on QuickBooks and other Intuit products.
- StripecorePayment processing integration powering Service Fusion Payments. Enables credit card, debit card, and ACH payments online and in-field through mobile card readers.
- Profit RhinocoreFlat rate pricing integration providing access to over 30,000 repair types including 90% of common tasks in HVAC, Plumbing, and Electrical industries. Powers Service Fusion's Flat Rate feature with accurate, regularly updated pricing.
- Acorn FinancecoreHomeowner financing integration enabling contractors to offer $1K-$100K financing options (30+ lenders, competitive APRs, 2-20 year terms) directly within Service Fusion estimates, jobs, and invoices with zero dealer fees.
- ZyraTalkcoreAI-powered call answering and webchat service integrated within the EverPro ecosystem. Works 24/7 to answer calls, book jobs, and follow up on estimates, jobs, and invoices. Connected workflow sends captured leads directly into Service Fusion.
- The Home Depot (Pro Xtra)minorRewards partner in Service Fusion Edge program. Edge members can earn money back on qualified product purchases. For Home Depot Pro Xtra members, Edge rewards stack on top of existing Pro Xtra earnings.
- HD SupplyminorRewards partner in Service Fusion Edge program, allowing members to earn money back on qualified product purchases.
- WinsupplyminorRewards partner in Service Fusion Edge program for building materials and supplies purchases.
- WeSupplyTradesminorRewards partner in Service Fusion Edge program for trade-specific supplies.
- PHCC (Plumbing-Heating-Cooling Contractors)minorIndustry affiliation with PHCC providing credibility and marketing visibility within the plumbing and HVAC contractor community.
- ACCA (Air Conditioning Contractors of America)minorIndustry affiliation with ACCA providing marketing visibility and credibility within the HVAC contractor community.
- HARDI (Heating, Air-Conditioning, and Refrigeration Distributors)minorIndustry affiliation with HARDI providing marketing visibility and credibility within the HVACR distribution community.
- Service RoundtableminorIndustry affiliation with Service Roundtable providing marketing visibility within the field service contractor community.
Scale indicators6 records
Recent moves3 records
Expansion highlights5 records
Service Fusion competitors and assessment
Company assessmentDirect peers
- ServiceTitan: Leading field service management platform purpose-built for the trades (HVAC, plumbing, electrical, etc.) with scheduling, dispatching, invoicing, payments, and marketing — directly comparable to Service Fusion's core offering but skewing slightly upmarket.
- Jobber: Cloud-based FSM software for small home service businesses (HVAC, plumbing, electrical, landscaping, cleaning) offering scheduling, invoicing, and client management — a direct SMB-focused competitor to Service Fusion with similar vertical breadth.
- Housecall Pro: All-in-one FSM SaaS for home service professionals with scheduling, dispatch, estimates, payments, and a consumer-friendly booking experience — directly competes with Service Fusion in HVAC, plumbing, and electrical SMB segments.
- FieldEdge: HVAC-specialist FSM platform with dispatch, customer management, and QuickBooks integration — a sibling EverCommerce brand overlapping Service Fusion's deepest vertical.
- ServiceWorks: FSM software for HVAC, plumbing, and electrical contractors covering work order, scheduling, dispatch, and invoicing — a sibling EverCommerce property offering overlapping functionality.
Emerging players
- Workiz: Field service management platform targeted at SMB locksmiths, plumbers, HVAC, and appliance repair technicians with scheduling, dispatch, and payment processing — comparable vertical focus but smaller scale.
- Kickserv: Cloud-based FSM platform for small service businesses with job management, scheduling, and mobile technician tools — comparable SMB FSM functionality.
- FieldAware: Field service management software for service organizations with scheduling, mobile workforce, and customer management — overlapping functionality targeting slightly larger mid-market accounts.
- mHelpDesk: Field service software for small service businesses (HVAC, plumbing, electrical, cleaning) with scheduling, invoicing, and customer management — overlapping SMB FSM capabilities.
Broad incumbents
- Salesforce Field Service: Enterprise-grade FSM and workforce management offering from Salesforce covering scheduling, dispatch, mobile workforce, and asset management — adjacent to Service Fusion but skewed toward larger enterprise accounts.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks5 records
Key highlights7 records
Customer concentration
Service Fusion social profiles
Digital presenceService Fusion financial estimates
Financial estimateRevenue estimate
Valuation estimate
Service Fusion leadership team
Management profileNumber of profiles
Service Fusion funding detail
Funding detailFunding overview
Funding rounds4 records
Investors2 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Service Fusion M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Service Fusion
What does Service Fusion do?
Service Fusion provides an all-in-one, cloud-based field service management (FSM) software platform for small-to-midsize service contractors. The platform unifies scheduling, dispatching, estimates, invoicing, customer management, GPS fleet tracking, payments, VoIP call tracking, and a mobile app with offline mode, and is offered across 25+ industry verticals including HVAC, plumbing, electrical, and appliance repair. It monetizes through subscription fees, integrated payment processing, AI add-ons, and add-on integrations such as flat-rate pricing and homeowner financing.
Is Service Fusion a public or private company?
Service Fusion is a private company. It is classified as corporate owned and is currently operating.
When was Service Fusion founded?
Service Fusion was founded in 2014. It employs 51 to 100 people.
Where is Service Fusion based?
Service Fusion is headquartered in Irving, United States, in the North America region.
How does Service Fusion make money?
Four revenue lines are on record. Subscription Software Licenses are the primary driver. The others are payment Processing, serviceCall.ai Add-on and zyraTalk AI Services.
Who are Service Fusion's main competitors?
Direct peers on record are ServiceTitan, Jobber, Housecall Pro, FieldEdge and ServiceWorks. Emerging players are Workiz, Kickserv, FieldAware and mHelpDesk. Salesforce Field Service is listed as a broad incumbent.
Does Service Fusion have an API?
No public API is recorded for Service Fusion.
What industry is Service Fusion in?
Service Fusion's product category is Field Service Management Software. Its primary akta.pro industry code is HDAEALAM, Field Service Management (FSM) & Dispatch Platforms, with a secondary code of TLAEAGAK, Field Service & Service Delivery Routing (FSM Dispatch). Its NAICS code is 5415 and its SIC code is 7372.