BuildOps
BuildOps provides an AI-native, all-in-one SaaS platform for commercial specialty trade contractors across HVAC, electrical, plumbing, fire & life safety, and refrigeration, serving 1,500+ contractors in North America with service, project, financial, and CRM modules unified by OpsAI.
- Company typePrivate
- Founded2018
- HeadquartersSanta Monica, United States
- Headcount251–500
- GTM typeB2B
- OfferingSoftware
What BuildOps does
BuildOps, Inc. is a private, venture-backed SaaS company founded in 2018 and headquartered in Santa Monica, California, that provides an AI-native operations platform for commercial specialty trade contractors across HVAC & mechanical, electrical, plumbing, fire & life safety, and refrigeration. The platform unifies service management, project management, financials, and sales/CRM in a single system, augmented by OpsAI — a proprietary AI layer offering generative summaries (Smart Recap), computer vision-based equipment nameplate capture with offline support, AI-driven scheduling (SmartDispatch), anomaly detection across job costing and billing, and predictive forecasting. Customers include small and mid-sized contractors as well as enterprise and PE-backed multi-division firms such as Legence, NexCore, JH Kelly, Helm, and Qmerit, with over 1,500 contractors served across North America. BuildOps has raised more than $250 million across multiple rounds (including a $127M Series C in March 2025 that established a $1 billion valuation), acquired PWSWARE (2023) and Spover (2025), and generated $97.4M in 2025 revenue with offices in Los Angeles, Raleigh, and Toronto.
BuildOps firmographics
Firmographics- Name
- BuildOps
- Legal name
- BuildOps, Inc.
- Website
- https://buildops.com
- Company type
- Private
- Founded year
- 2018
- Headcount range
- 251–500 employees
- Short description
- BuildOps provides an AI-native, all-in-one SaaS platform for commercial specialty trade contractors across HVAC, electrical, plumbing, fire & life safety, and refrigeration, serving 1,500+ contractors in North America with service, project, financial, and CRM modules unified by OpsAI.
- Ownership category
- akta.pro rank
Where BuildOps is headquartered
LocationHeadquarters
- HQ city
- Santa Monica
- HQ country
- United States
- HQ region
- North America
Offices3 records
Markets served
BuildOps business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Marketing or Sales, Operations, Infrastructure
Revenue model
- SaaS Subscription: Cloud-based software subscription model with per-user or per-seat pricing. Subscription terms are set forth in customer orders. The platform includes core modules for service management, project management, financials, and sales/CRM with add-on modules for fleet, payments, and CRM.
- Professional Services: Implementation, onboarding, enablement, training, data migration, integration, custom development, and specialized consulting services provided under separate Statements of Work.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Enterprise SaaS Platform - Quote-based pricing |
Go-to-market motion2 records
Distribution channels4 records
Marketing channels8 records
BuildOps product offering
Product offeringCore offering
BuildOps provides an AI-native, cloud-based SaaS platform for commercial specialty trade contractors (HVAC, electrical, plumbing, fire & life safety, refrigeration). The platform unifies service management, project management, financials, sales & CRM, and fleet management into a single connected system, enabling contractors to run projects from bid to closeout and service work from first dispatch to final invoice in one place.
Product overview
BuildOps is an AI-native all-in-one SaaS platform for commercial specialty trade contractors (MEP - Mechanical, Electrical, Plumbing, plus Fire/Life Safety and Refrigeration). The platform integrates OpsAI (generative AI, anomaly detection, optimization) with core modules for Service Management, Project Management, Financials, and Sales & CRM, plus a technician mobile app. Add-on modules (Fleet+, Payments+, CRM+) extend functionality. The portfolio includes acquired brands PerfectWare Solutions and Shark Byte CRM (from PWSWARE acquisition) for field service/project management, and Spover (forecasting/pipeline analytics). Customers range from small businesses to enterprise and private equity firms, with the platform connecting field operations to back-office financials in one unified system.
Differentiator
Problem solved
Functional benefit
Quantifiable outcome
- 76% more revenue per technician
- +13 more outcomes
Companies that use BuildOps
Customer profileNamed customers21 records
Segments7 records
Ideal customer profiles3 records
BuildOps technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration6 records
AI capability10 records
Feature9 records
BuildOps partnerships and signals
Strategic signalPartnerships
Seven partnerships are on record, tiered core and flagship.
- BluoncoreExpanded AI-powered technical support integration within BuildOps to all users after successful initial trial. Provides technicians instant access to detailed equipment data, manuals, and troubleshooting tools to improve diagnosis and repair times for commercial HVAC.
- SpoverflagshipAcquired company with expertise in forecasting systems and pipeline analytics. Enhances technological capabilities for trades sector, improving real-time visibility and scalability for contractors managing complex multi-branch businesses.
- Associated Builders and Contractors (ABC)coreBuildOps named to ABC Tech Alliance (2025-26 cohort) providing construction technology solutions for ABC's commercial and industrial contractor members. Includes beta testing, free programs, webinars, and product access through 67 chapters.
- LegencecoreBlackstone-backed energy efficiency and MEP services platform partnering with BuildOps to revolutionize MEP services. Legence is a major commercial contractor customer.
- NexCorecoreStrategic partnership for HVAC industry growth and innovation. NexCore serves as reference customer and co-development partner for commercial HVAC operations.
- PWSWAREflagshipAcquired company (parent of PerfectWare Solutions and Shark Byte CRM) as part of BuildOps' plan to expand into field service and project management. Followed $50 million funding round led by 01 Advisors and Fika Ventures.
- Sage IntacctcoreBuildOps integrates with Sage Intacct for accounting/financial management. Customers like Rabine Group leverage this integration to consolidate data, speed up billing, and improve cash flow.
Scale indicators7 records
Recent moves8 records
Expansion highlights6 records
BuildOps competitors and assessment
Company assessmentDirect peers
- ServiceTitan: Leading field service management SaaS for the trades (HVAC, plumbing, electrical, garage door). Closest direct peer to BuildOps given overlapping customer verticals and platform approach, though ServiceTitan skews more residential and is significantly larger and more mature.
- FieldEdge: Field service management software purpose-built for HVAC, plumbing, and electrical contractors. Directly comparable to BuildOps in customer focus and product scope, though smaller in scale and without BuildOps' AI-native positioning.
- MaintainX: Mobile-first CMMS and maintenance management platform for maintenance teams and contractors. Comparable in product architecture (modern, mobile-first, AI-enhanced) and overlapping customer base, though more generalist across maintenance rather than commercial contractor-specific.
- Jobber: Field service management software for small home service businesses (HVAC, plumbing, electrical, landscaping). Comparable in product category and target verticals, though more SMB and residential-focused versus BuildOps' commercial mid-market and enterprise positioning.
- ServiceMax: Asset-centric field service management platform (PTC-owned) for complex equipment and contractor operations. Comparable to BuildOps in serving complex multi-trade commercial operators with high asset intensity, particularly relevant for HVAC and refrigeration segments.
- Housecall Pro: Field service management SaaS targeting small and mid-sized home service businesses. Comparable product category and trades focus, though tilted toward residential rather than commercial; useful comparison for BuildOps' SMB segment motion.
- Smart Service: Field service management software designed for HVAC, plumbing, electrical, and other specialty contractors. Comparable in vertical focus and customer profile to BuildOps, particularly in the small and mid-market segment.
Broad incumbents
- Procore Technologies: Public construction management platform serving general contractors, owners, and specialty trades with project management, financials, and field operations. A larger, broader incumbent whose expansion downmarket into specialty trades is the principal competitive threat to BuildOps.
- Salesforce (Field Service): Broad CRM and field service cloud platform used by some large commercial contractors and PE platforms. A potential broader-suite threat to BuildOps at the enterprise end, where customers may prefer a unified CRM/ERP/FSM stack over a vertical specialist.
Emerging players
- CompanyCam: Photo documentation and job-level field software used by contractors across roofing, HVAC, plumbing, and restoration. Adjacent product offering that increasingly overlaps with BuildOps' mobile and project documentation capabilities, especially the Lists & Tasks and drawing annotation features.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks7 records
Key highlights7 records
Customer concentration
BuildOps social profiles
Digital presenceBuildOps financial estimates
Financial estimateRevenue estimate
Valuation estimate
BuildOps leadership team
Management profileNumber of profiles
Profiles8 records
BuildOps subsidiaries and ownership
Company hierarchySubsidiaries3 records
BuildOps funding detail
Funding detailFunding overview
Funding rounds5 records
Investors27 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
BuildOps M&A and investment
M&A and investmentM&A2 records
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about BuildOps
What does BuildOps do?
BuildOps provides an AI-native, cloud-based SaaS platform for commercial specialty trade contractors (HVAC, electrical, plumbing, fire & life safety, refrigeration). The platform unifies service management, project management, financials, sales & CRM, and fleet management into a single connected system, enabling contractors to run projects from bid to closeout and service work from first dispatch to final invoice in one place.
Is BuildOps a public or private company?
BuildOps is a private company. It is classified as venture growth investor backed.
When was BuildOps founded?
BuildOps was founded in 2018. It employs 251 to 500 people.
Where is BuildOps based?
BuildOps is headquartered in Santa Monica, United States, in the North America region.
How does BuildOps make money?
Two revenue lines are on record. SaaS Subscription is the primary driver. The others are professional Services.
Who are BuildOps's main competitors?
Direct peers on record are ServiceTitan, FieldEdge, MaintainX, Jobber, ServiceMax, Housecall Pro and Smart Service. Broad incumbents are Procore Technologies and Salesforce (Field Service). CompanyCam is listed as an emerging player.
Does BuildOps have an API?
Yes. BuildOps provides an API enabling third-party integrations and data exchange. The Terms of Service (Section 8) references access to non-public APIs and the BuildOps application programming interface for integrations. Customer data exchange with third-party integrations is governed by customer authorization. Section 19 discusses AI Features using large language models (LLMs) and machine learning for content generation. The Privacy Policy references 'standard in-product imports/exports' and technical support for 'BuildOps-supported, generally available integrations and APIs.' No public API documentation portal or developer portal URL is explicitly stated in the source material. Developer documentation is at Not specified.