Trackforce

What Trackforce does

Trackforce is a SaaS provider of security workforce management software, founded in 2000 and headquartered in San Diego. The company operates the TrackTik and GuardTek platforms (with Silvertrac as a legacy brand) to unify front-line guard operations with back-office finance for both corporate security teams and contract security service providers. Core capabilities include guard tour tracking (NFC, QR, geolocation), incident reporting, scheduling, attendance, contracts, invoicing, payroll integration, and a Command Center that consolidates alarms, video, access control, and dispatch. Modular pricing per active guard per month underpins a recurring SaaS model, distributed via direct enterprise sales, inside sales, and self-serve product tours.

The technology stack is built on AWS with a multi-region architecture, 99.9% uptime SLA, and an API-first design that connects to payroll (ADP, Paycor), accounting (QuickBooks, Sage Intacct), BI tools (Tableau, Power BI, Looker Studio), ERP/CRM, biometrics, drones/robotics, and access/alarm systems. The BOSS (Back Office Operating System Suite) module automates the shift-to-invoice workflow, with customer-reported outcomes including 57.7% average time savings on scheduling, 90% payroll upload time reduction, and 100% shift-hour accuracy. In 2025 Trackforce added ReportPro AI, an AI-powered incident reporting and compliance automation feature, and earned a place on the Inc. 5000.

The company serves 3,000+ BOSS customers spanning 50+ countries and 55+ languages, with named enterprise logos including Airbus, BNP Paribas, HSBC, IKEA, Garda World, Mandarin Oriental Hotel Group, JLL, Christie's, Dior, Renault Group, Yale University, and Hunterdon Healthcare. Go-to-market is sales-led with dedicated solution specialists by vertical (Financial Services, Healthcare, Higher Education, Hospitality, Manufacturing, Oil & Gas, Property Management, Public Safety, Retail), supplemented by thought-leadership content such as the annual Physical Security Operations Benchmark Report and the Trackforce Academy certification program. The only disclosed funding event is a $7.4 million round led by Five Elms Capital in January 2017.

Name

Trackforce

Website

https://trackforce.com

Company type

Private

Founded year

2000

Operating status

Operating

Headcount range

11–50 employees

Short description

Trackforce is a SaaS provider of security workforce management software, unifying guard operations, scheduling, incident reporting, and back-office finance for corporate security teams and contract guard firms across 50+ countries.

Ownership category

akta.pro rank

Product category

Security Workforce Management Software

NAICS

Computer Systems Design and Related Services (54151), Security Systems Services (56162)

SIC

Services-Computer Programming Services (7371)

akta.pro primary industry

Field Service Management (FSM) & Dispatch Platforms (HDAEALAM)

akta.pro secondary industry

Workflow & Case Management (Human-Centric BPM) (HDAEAHAA)

Keywords

• Security workforce management
• Guard management software
• Security operations platform
• Incident reporting software
• Security guard tour system

Headquarters

HQ city

San Diego

HQ country

United States

HQ region

North America

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Infrastructure, Operations

Revenue model

1. SaaS Platform Subscription: Cloud-based security workforce management platform subscription. BOSS module is priced per active guard, per month with volume tiers. Platform includes TrackTik and GuardTek solutions.
2. Module-based Pricing: Modular approach allowing customers to purchase specific modules (Scheduling, Contracts & Invoicing, Leave Management, Lone Worker) separately or as bundle. Implementation fees for onboarding support.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels6 records

Core offering

Trackforce provides a cloud-based SaaS platform for managing physical security operations, delivered primarily through two product brands: TrackTik and GuardTek. The platform connects front-line guard activities (tour tracking, mobile patrol, incident reporting, lone worker protection) with back-office functions (scheduling, attendance, contracts, invoicing, payroll preparation) into a single shift-to-invoice workflow. It targets contract security firms and corporate security departments with capabilities such as Command Center for alarm/video/dispatch consolidation, AI-powered incident reporting, and an open API ecosystem for ERP/CRM/BI integrations.

Product overview

Trackforce offers a unified platform-plus-modules architecture centered on two main product brands: TrackTik (cloud-based security workforce management platform) and GuardTek (comprehensive guard management software suite). The TrackTik platform serves both enterprise corporate security teams and security service providers with core modules including Security Operations (guard touring, mobile patrol, incident reporting), Business Administration (scheduling, payroll, invoicing), Business Intelligence (analytics, dashboards), and Command Center (unified dispatch and monitoring). GuardTek provides the underlying product line for guard management, tour systems, and incident reporting. Both platforms share an open API ecosystem for integrations and connect to supplementary modules like BOSS (Back Office Operating System Suite) for shift-to-invoice automation. ReportPro AI adds AI-powered intelligent incident reporting and automated compliance tracking across the portfolio.

Differentiator

Problem solved

Functional benefit

Brands

• TrackTik: Security workforce management platform for corporate security teams and service providers, featuring guard tour management, incident reporting, scheduling, payroll, and analytics.
• GuardTek
• Silvertrac
• BOSS
• ReportPro AI

Products and services

• TrackTik Cloud-based security workforce management platform providing end-to-end solutions for corporate security teams and security service providers; connects front-line and back-office systems through an open API ecosystem with modules for guard management, scheduling, payroll, analytics, and incident reporting.
• GuardTek Security guard software product line offering comprehensive guard management, incident reporting, command center, HR management, security guard tour system, and time/labor management capabilities for security operations.
• ReportPro AI AI-powered product for intelligent incident reporting and automated compliance tracking that eliminates manual reporting burdens while enhancing accuracy and accountability in security workforce operations.
• Silvertrac Security software platform operated as a sub-brand within the Trackforce portfolio, providing security operations and guard management functionality.

Quantifiable outcome

• 57.7% average time savings on scheduling tasks for firms using BOSS
• +4 more outcomes

Named customers21 records

Segments11 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration11 records

AI capability6 records

Feature6 records

Partnerships

One partnership is on record.

• Security Industry AssociationscoreStrategic or Co-development PartnerTrackforce partners with key security industry associations across the globe to shape industry standards and advance security workforce management practices.

Scale indicators8 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• ServiceTitan: A leading field service management platform serving trades and service contractors. While not security-specific, it competes for the same scheduling, dispatch, and mobile workforce use cases that Trackforce serves in the security guard services vertical.
• Deputy: Workforce management and scheduling platform used across multiple shift-based industries. Competes with Trackforce's scheduling, attendance, and time-tracking modules for security service providers and corporate security teams.
• Salesforce Field Service: Enterprise field service management capability within the Salesforce platform. Targets large enterprise customers requiring scheduling, dispatch, and mobile workforce capabilities — overlapping with Trackforce's enterprise security operations deployments.
• Honeywell Workforce Management: Enterprise workforce management suite from a large industrial technology incumbent. Competes for enterprise security operations accounts with broader portfolio offerings including access control and video surveillance integration.

Direct peers

• Novagems: A direct competitor offering guard management software for security service providers, with scheduling, tour tracking, and incident reporting features that closely parallel TrackTik and GuardTek offerings.
• Patrol Points: Security guard patrol management software providing checkpoint tracking, incident reporting, and scheduling for security guard companies — directly overlapping with Trackforce's Mobile Patrol and Security Operations modules.
• Recon Dynamics: Guard tour and security officer management solution offering mobile checkpoint verification, incident reporting, and reporting dashboards for security service providers, directly competing with Trackforce's Guard Tour System.
• Guardso: Security guard management software for contract security companies, providing scheduling, billing, payroll, and incident tracking — competing directly with Trackforce's BOSS and Business Administration modules.

Emerging players

• When I Work: Shift-based workforce management platform serving SMB and mid-market employers including security firms. Competes for the scheduling and time-tracking use case at the lower end of Trackforce's market.
• Connecteam: Mobile-first employee management app for deskless workforces including security guards, offering scheduling, time tracking, and communication features that overlap with parts of Trackforce's platform.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/GoTrackforce
• Facebookfacebook.com/trackforcesolutions

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Trackforce