Phamily

What Phamily does

Phamily is an AI-powered proactive care management platform operated by Jaan Health, Inc., a privately held company founded in 2013 by Nabeel Kaukab and headquartered in Cincinnati, Ohio. The platform enables healthcare organizations—health systems, integrated delivery networks (IDNs), primary care practices, and specialty groups in nephrology, neurology, oncology, pulmonology, and cardiology—to deliver between-visit care at population scale under a white-labeled deployment model in which Phamily's clinical workforce and technology operate as an extension of the client's brand. Core technology combines a proprietary AI Care Copilot, text-based omni-channel patient engagement, configurable clinical protocols, and turnkey EHR integrations with Epic, Cerner, Athena, and eClinicalWorks.

The platform monetizes through subscription-based chronic care management (CCM) and advanced primary care management (APCM) programs delivered to specialty and primary care providers, alongside managed-services total-cost-of-care contracts with health systems. Phamily claims its deployments generate $700K in annual revenue per 1,000 specialty patients at ~40% margin and $578K per 1,000 primary care patients at ~50% margin for clients, with Phamily's own revenue model tied to per-patient pricing on multi-year contracts. As of June 2025 the company had raised approximately $25 million in growth funding led by Level Equity, served over 150 healthcare groups, and was on track to triple headcount in 2026, with leadership expanded through the addition of a CMO (former Washington State Secretary of Health Umair A. Shah), VP of Product, Head of Enterprise and Strategic Partnerships, and VP of Talent Management in early 2026.

Name

Phamily

Legal name

Jaan Health, Inc.

Website

https://phamily.com

Company type

Private

Founded year

2013

Operating status

Operating

Headcount range

51–100 employees

Short description

Phamily is an AI-powered proactive care management platform by Jaan Health that enables health systems, primary care, and specialty practices to deliver between-visit care at population scale via a white-labeled clinical workforce and AI Care Copilot.

Ownership category

akta.pro rank

Product category

Healthcare Care Management Software

NAICS

Computer Systems Design and Related Services (54151)

SIC

Services-Prepackaged Software (7372), Services-Health Services (8000)

akta.pro primary industry

Care Management & Coordination Platforms (case/disease management workflows) (HLACAHAD)

akta.pro secondary industries

Patient Engagement, Education & Messaging Platforms (portal/CRM integrated) (HLALABAJ), Patient Relationship Management (PRM) & CRM for Provider Growth (Marketing/Outreach) (HLACAEAO), Adherence, Reminders & Engagement Automation (Medication/Follow-up) (HLACAEAJ)

Keywords

• Chronic care management
• Patient engagement platform
• AI care management
• Value-based care software
• Proactive care platform

Headquarters

HQ city

Cincinnati

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Chronic Care Management (CCM) - Specialty: Medicare fee-for-service program that rewards specialty practices for providing between-visit care to patients with 2+ chronic conditions. Generates $700K annual revenue per 1,000 patients enrolled with ~40% profit margin for nephrology, cardiology, and other specialty practices.
2. Advanced Primary Care Management (APCM) - Primary Care: Medicare program launched in 2025 supporting proactive care at scale for primary care Medicare patients. Generates $578K annual revenue per 1,000 patients at ~50% profit margin.
3. Total Cost of Care Management: Value-based care contracts and shared savings programs for health systems and IDNs, delivering $1,885 PMPY reduction in total cost of care and $2.5M net operating income per 10,000 patients

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels10 records

Core offering

Phamily provides an AI-powered proactive care management platform that enables healthcare organizations to deliver between-visit care at population scale. The platform combines a proprietary AI Care Copilot, text-based patient engagement, configurable clinical protocols, and turnkey EHR-integrated staffing to drive care transformation across large patient populations. It is deployed as a white-labeled solution under client brands for health systems, primary care practices, and specialty medical groups (nephrology, neurology, oncology, pulmonology, cardiology).

Product overview

Phamily is an AI-powered proactive care management platform offered by Jaan Health. The platform is architected as a core platform (Phamily) augmented by modular care programs and service offerings. The core Phamily platform combines a proprietary AI Care Copilot, text-based omni-channel patient engagement, configurable clinical protocols, and EHR integration to enable healthcare organizations to deliver between-visit care at population scale. On top of the core platform, Phamily offers two Medicare fee-for-service programs — Chronic Care Management (CCM) for specialty practices and Advanced Primary Care Management (APCM) for primary care — as well as a Full Service Care Transformation package and Specialty Care Management module. The company also offers a Turnkey Staffing solution that provides trained LPNs using the Phamily platform alongside the platform-only option for practices using their own staff. Evergreen Connected Care is a kidney-care-specific offering delivered through a partnership with Evergreen Nephrology. The platform is white-labeled, operating under the healthcare organization's brand.

Differentiator

Problem solved

Functional benefit

Products and services

• Phamily Core Platform AI-powered proactive care management platform combining a proprietary AI Care Copilot, text-based patient engagement, configurable clinical protocols, and turnkey EHR integrations. Enables healthcare organizations to deliver between-visit care at population scale.
• Full Service Care Transformation White-labeled full-service care transformation offering combining Phamily's AI platform with expert clinical teams to deliver chronic condition management, post-discharge programs, preventive outreach, AWV support, care gap closure, and behavioral health integration across large patient populations.
• Specialty Care Management Between-visit care management tailored for specialty practices (nephrology, neurology, oncology, pulmonology, cardiology) managing patients with chronic conditions. Includes turnkey staffing and the Phamily AI platform, enabling practices to increase medication compliance, reduce hospitalizations, and close care gaps while generating new revenue.
• Chronic Care Management (CCM) Medicare Chronic Care Management program enabling medical practices to receive fair fee-for-service reimbursement for between-visit care coordination for patients with 2+ chronic conditions. Enables practices to generate $700,000 annual revenue per 1,000 patients enrolled at ~40% net profit margin.
• Advanced Primary Care Management (APCM) Medicare Advanced Primary Care Management program launched in 2025, compensating primary care providers for proactive between-visit care extended to all Medicare patients without condition-based restrictions. Enables primary care practices to generate $578,000 annual revenue per 1,000 patients at ~50% profit margin.
• Evergreen Connected Care Proactive kidney care management service launched in partnership with Evergreen Nephrology in April 2026, combining Phamily's AI capabilities with Evergreen's nephrology expertise. Delivers clinical decision support, omni-channel patient engagement, and enhanced reimbursement models for chronic kidney disease care across all stages, operating across 24 states through 1,000+ providers.
• Phamily AI Care Copilot Proprietary AI component of the Phamily platform that enables care management programs to scale consistent, high-quality care across many more patients. Guides care managers through clinical protocols, automates documentation, generates next best actions, and enables 1 care manager to support 500+ patients with individualized care.
• Turnkey Staffing Solution Phamily's fully managed staffing solution providing trained LPNs and clinical staff who use the Phamily platform to deliver continuous proactive care. Practices can launch programs in just 4 hours with Phamily providing the staff, platform, and operational support.
• Self-Assessment Calculator Interactive self-service tool that helps healthcare organizations evaluate the financial and clinical impact of implementing APCM or CCM programs. Generates customized projections for revenue, patient engagement, FTE requirements, care gaps closed, and total cost of care reduction based on organization size and patient volume inputs.

Quantifiable outcome

• $700K annual revenue per 1,000 specialty patients
• +11 more outcomes

Named customers14 records

Segments7 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

AI capability6 records

Feature5 records

Partnerships

Four partnerships are on record, tiered core and minor.

• Evergreen NephrologycoreStrategic or Co-development Partner · 14 April 2026Evergreen Nephrology, a national nephrology network operating across 24 states with 1,000+ providers, partnered with Phamily to launch Evergreen Connected Care. The service combines Phamily's AI-enabled platform with Evergreen's nephrology expertise to deliver population-wide kidney care management, clinical decision support, and enhanced reimbursement models for chronic kidney disease across all stages.
• Integra ConnectcoreStrategic or Co-development Partner · 15 October 2024Partnership to advance Chronic Care Management for oncology patients. Integra Connect teams with Jaan Health and Sweeten Health to provide comprehensive CCM services to oncology practices.
• NeuroNet ProcoreStrategic or Co-development Partner · 23 July 2024Partnership to transform chronic care management in neurology. NeuroNet Pro network practices gain access to Phamily's CCM platform and turnkey staffing for neurology patients with chronic conditions.
• Sweeten HealthminorStrategic or Co-development PartnerPartner in oncology CCM delivery, working alongside Phamily and Integra Connect to provide comprehensive between-visit care for oncology patients.

Scale indicators9 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• CipherHealth: Patient engagement platform serving health systems with outreach, rounding, and care transition solutions. Directly comparable to Phamily as a healthcare patient engagement SaaS platform; notably, Phamily's CRO Darshan Bachhawat co-founded CipherHealth.
• Luma Health: Patient engagement platform offering text-based outreach, scheduling, and care management for healthcare organizations. Comparable to Phamily in its SMS-driven engagement model, focus on health systems and practices, and emphasis on workflow automation.
• Health Catalyst (Twistle): Healthcare data and analytics platform that acquired Twistle, a patient engagement and care plan adherence solution. Competes with Phamily in delivering between-visit patient engagement, particularly for value-based care programs at health systems.
• AMC Health: Remote patient monitoring and care management services platform serving health systems, payers, and ACOs. Comparable to Phamily in chronic care management, RPM, and value-based care enablement, with a similar blended platform-plus-services offering.
• Vivify Health: Remote patient monitoring and chronic care management platform with omni-channel patient engagement (including text). Comparable to Phamily's RPM-adjacent care management approach and focus on chronic disease populations.
• Rimidi: Chronic disease management platform combining patient-generated health data, clinical workflows, and EHR integration. Highly comparable to Phamily in its focus on CCM-style programs for chronic conditions and integration-first approach.
• Health Recovery Solutions: RPM and care management platform focused on reducing readmissions and managing chronic conditions. Competes with Phamily in chronic care management for health systems and value-based care providers.

Broad incumbents

• GetWellNetwork: Established patient engagement and experience platform serving 1,000+ healthcare organizations. Overlaps with Phamily in patient outreach and care plan adherence but operates as a broader enterprise engagement platform across the care continuum.
• R1 RCM: Large healthcare technology and RCM services company serving health systems and medical groups. Adjacent peer given Phamily's EHR/RCM integration claims and shared health system buyer, though R1's primary focus is revenue cycle rather than care management.

Emerging players

• Andor Health: AI-powered care coordination and clinical communication platform for health systems. Overlaps with Phamily in virtual care enablement and clinical workflow automation, though with a stronger emphasis on in-hospital clinician communication.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/channel/UCYZ_A1AhKjkDE2vQhBBYvrQ/featured
• Facebookfacebook.com/PhamilyCares
• LinkedInlinkedin.com/company/jaan-health
• Xx.com/PhamilyCares

Revenue estimate

Valuation estimate

Number of profiles

Profiles10 records

Funding overview

Funding rounds4 records

Investors4 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Phamily