MedHaul
MedHaul is a digital health and mobility platform that connects healthcare organizations with non-emergency medical transportation providers through AI-powered scheduling and a two-sided marketplace, serving hospitals, health plans, and clinical trial sponsors across 15 U.S. states.
- Company typePrivate
- Founded2017
- HeadquartersMemphis, United States
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What MedHaul does
MedHaul is a digital health and mobility platform founded in 2017 by Erica Plybeah in Memphis, Tennessee, that connects healthcare organizations with non-emergency medical transportation (NEMT) providers through a two-sided marketplace. The company addresses the systemic problem of missed medical appointments caused by transportation barriers, which the company cites as costing the U.S. healthcare system $150 billion annually and resulting in 250 million missed appointments per year. MedHaul serves three primary B2B customer segments — healthcare systems and providers (hospitals, specialty clinics, provider groups), health plans and payor systems, and clinical trial sponsors and CROs — plus government agencies and a network of mobility partners (NEMT providers including wheelchair-accessible vans and stretcher vehicles) that fulfill rides. Patients are reached indirectly through these healthcare partnerships rather than through direct consumer acquisition.
The MedHaul Platform is the core product, offering AI-powered ride matching that reduces booking time from 2.5 hours to 90 seconds, real-time ride tracking with driver check-ins, a HIPAA-compliant architecture, SOC 2 Type I-certified security controls, rider and user management dashboards, certified driver credentialing with federal exclusion list monitoring, and a CODI AI module for automated billing and claims consolidation. The platform supports multiple vehicle types (sedans, wheelchair-accessible medicars, stretcher vehicles, vehicles with car seats) and offers voice-enabled multi-language ride reminders and roundtrip assurance in which drivers remain on-site for same-day appointments.
MedHaul operates a subscription-based enterprise revenue model with quote-based pricing on multi-year contracts, supplemented by transaction-based ride fees coordinated between healthcare organizations and NEMT providers. Go-to-market is exclusively B2B through direct enterprise field sales, with healthcare organizations initiating partnerships via demo booking and onboarding. The company has expanded to 15 U.S. states and has secured Certified B Corporation status (the first in the healthcare transportation space), SOC 2 Type I certification, and a strategic partnership with CancerX focused on transportation barriers in cancer care and clinical trials.
MedHaul firmographics
Firmographics- Name
- MedHaul
- Legal name
- MedHaul, Inc.
- Website
- https://gomedhaul.com
- Company type
- Private
- Founded year
- 2017
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- MedHaul is a digital health and mobility platform that connects healthcare organizations with non-emergency medical transportation providers through AI-powered scheduling and a two-sided marketplace, serving hospitals, health plans, and clinical trial sponsors across 15 U.S. states.
- Ownership category
- akta.pro rank
MedHaul industry classification
Industry- Product category
- Non-Emergency Medical Transportation (NEMT) Software
- NAICS
- Special Needs Transportation (485991), Services for the Elderly and Persons with Disabilities (62412)
- SIC
- Transportation Services (4700), Services-Health Services (8000)
- akta.pro primary industry
- Non-Emergency Medical Transportation (NEMT) Providers (TLAFAKAB)
- akta.pro secondary industries
- Non-Emergency Medical Transportation (NEMT) Ride-Hailing Platforms (TLAFAIAF), Managed Transportation Programs (Health Plans/MCOs/TPAs) (TLAFAKAF)
Keywords
Where MedHaul is headquartered
LocationHeadquarters
- HQ city
- Memphis
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
MedHaul business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Operations, Marketing or Sales, Infrastructure
Revenue model
- Subscription-Based Pricing: MedHaul operates on a subscription-based pricing model that significantly reduces costs compared to traditional non-emergent ambulance rides which cost upwards of $1,000 per ride. Healthcare organizations pay for transportation coordination services, with organizations recouping millions annually by preventing missed appointments and delayed care.
- Transaction/Ride Fees: MedHaul books rides through healthcare providers who arrange transportation on behalf of their patients. The platform facilitates payment between healthcare organizations and NEMT providers, consolidating billing to reduce administrative burden on transportation companies.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Multi-year contract | Enterprise healthcare organization pricing |
Go-to-market motion1 record
Distribution channels5 records
Marketing channels6 records
MedHaul product offering
Product offeringCore offering
MedHaul operates an AI-driven non-emergency medical transportation (NEMT) platform that connects healthcare organizations (hospitals, clinics, health plans, and clinical trial sponsors) with a vetted network of NEMT mobility providers. The platform coordinates medically appropriate transport including wheelchair, stretcher, and door-through-door assistance, with intelligent ride matching, real-time tracking, HIPAA-compliant security, and automated billing (CODI AI). It is designed to reduce missed appointments and administrative burden on care teams while serving underserved and rural patient populations.
Product overview
MedHaul offers a unified digital health and mobility platform for non-emergency medical transportation (NEMT). The core product is the MedHaul Platform, which provides an all-in-one solution for healthcare teams to schedule, track, and complete patient rides. The platform integrates AI-powered scheduling for intelligent ride matching, real-time ride tracking with driver check-ins, an insights dashboard for outcome monitoring, and HIPAA-compliant technology. CODI AI handles automated billing and claims consolidation. The platform supports multiple vehicle types including sedans, wheelchair-accessible medicars, stretcher vehicles, and vehicles with car seats, serving healthcare systems, health plans, and clinical trial sponsors.
Differentiator
Problem solved
Functional benefit
Products and services
- MedHaul Platform AI-powered, HIPAA-compliant platform that connects healthcare organizations (hospitals, clinics, health plans, clinical trial sponsors) with a network of vetted non-emergency medical transportation providers to schedule, track, and complete patient rides. Supports sedan, wheelchair-accessible, stretcher, and car-seat vehicles; includes real-time tracking, driver check-ins, voice-enabled accessibility reminders, roundtrip assurance, rider profile management, and an insights dashboard for outcomes, no-shows, and equity reporting. Sold to enterprise healthcare buyers via subscription pricing.
- CODI AI Automated Billing Automated billing and claims consolidation module within the MedHaul platform that consolidates billing across healthcare organizations and transportation providers, eliminating the need for mobility partners to chase multiple payers and providing clear records for each billable trip.
Companies that use MedHaul
Customer profileNamed customers7 records
Segments5 records
Ideal customer profiles4 records
MedHaul technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature8 records
MedHaul partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- CancerXcoreMedHaul and CancerX convened a national roundtable of cancer center executives, clinical trial operators, pharmaceutical partners, and digital health innovators to address transportation barriers driving cancer care delays, treatment disruption, and clinical trial attrition. The partnership released a pioneering report 'Overcoming Logistical Barriers in Cancer Care and Clinical Trials' establishing that logistical failure equals clinical failure.
Scale indicators10 records
Recent moves7 records
Expansion highlights6 records
MedHaul competitors and assessment
Company assessmentDirect peers
- SafeRide Health: SafeRide Health is a tech-enabled NEMT network serving health plans, health systems, and brokers with a focus on complex populations. It overlaps directly with MedHaul's value proposition of improving on-time rates, no-show reduction, and complex-needs ride fulfillment.
- Veyo: Veyo is a technology-driven NEMT broker that uses predictive analytics and a tech platform to manage Medicaid and health plan transportation. It is highly comparable to MedHaul in mission (modernizing NEMT) but operates at significantly larger state-level scale.
- Roundtrip: Roundtrip is a healthcare-focused ride-booking platform connecting patients to NEMT providers, with explicit focus on health system and health plan customers. Its product, target buyer, and value proposition closely mirror MedHaul's.
- Circulation (now part of Modivcare): Circulation was a healthcare ride-ordering platform for NEMT serving hospitals, health plans, and clinical trials; it was acquired by Modivcare. Its product and go-to-market closely paralleled MedHaul's approach before being absorbed by a larger incumbent.
Broad incumbents
- Uber Health: Uber's healthcare arm offers non-emergency medical rides to health systems, health plans, and clinical trial sponsors. It is a direct competitor to MedHaul's core ride-booking workflow and competes for the same enterprise healthcare buyers, albeit with a much broader (and less healthcare-specialized) vehicle mix.
- Lyft Healthcare: Lyft's healthcare business provides NEMT partnerships to hospitals, insurers, and ACOs, including Medicaid managed care programs. It directly competes with MedHaul on enterprise healthcare ride volume and platform-based dispatch, but with a larger consumer-facing driver network.
- Modivcare: Modivcare (formerly Logisticare) is one of the largest U.S. NEMT brokers, managing Medicaid and managed care transportation at massive scale across dozens of states. It competes with MedHaul for state-level Medicaid and health plan contracts and represents the dominant incumbent in the brokerage model.
- MTM (Medical Transportation Management): MTM is a large NEMT broker and manager serving state Medicaid programs, health plans, and managed care organizations. It is a major incumbent that competes with MedHaul for managed transportation contracts and partnerships.
Emerging players
- Kaizen Health: Kaizen Health provides a healthcare transportation platform focused on underserved and complex-needs populations, similar to MedHaul's mission. It overlaps with MedHaul on community-based and equity-focused NEMT use cases, though at an earlier scale.
Others
- American Cancer Society - Road to Recovery: The American Cancer Society's Road to Recovery program provides volunteer-driver transportation for cancer patients, partially overlapping with MedHaul's oncology use cases. It is not a commercial competitor but represents a partner, beneficiary, and adjacent channel in the oncology transportation space.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks6 records
Key highlights7 records
Customer concentration
MedHaul social profiles
Digital presenceMedHaul compliance and trust
Trust signalCompliance2 records
MedHaul financial estimates
Financial estimateRevenue estimate
Valuation estimate
MedHaul leadership team
Management profileNumber of profiles
Profiles2 records
MedHaul funding detail
Funding detailFunding overview
Funding rounds8 records
Investors10 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
MedHaul M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about MedHaul
What does MedHaul do?
MedHaul operates an AI-driven non-emergency medical transportation (NEMT) platform that connects healthcare organizations (hospitals, clinics, health plans, and clinical trial sponsors) with a vetted network of NEMT mobility providers. The platform coordinates medically appropriate transport including wheelchair, stretcher, and door-through-door assistance, with intelligent ride matching, real-time tracking, HIPAA-compliant security, and automated billing (CODI AI). It is designed to reduce missed appointments and administrative burden on care teams while serving underserved and rural patient populations.
Is MedHaul a public or private company?
MedHaul is a private company. It is classified as venture growth investor backed and is currently operating.
When was MedHaul founded?
MedHaul was founded in 2017. It employs 11 to 50 people.
Where is MedHaul based?
MedHaul is headquartered in Memphis, United States, in the North America region.
How does MedHaul make money?
Two revenue lines are on record. Subscription-Based Pricing is the primary driver. The others are transaction/Ride Fees.
Who are MedHaul's main competitors?
Direct peers on record are SafeRide Health, Veyo, Roundtrip and Circulation (now part of Modivcare). Broad incumbents are Uber Health, Lyft Healthcare, Modivcare and MTM (Medical Transportation Management). Kaizen Health is listed as an emerging player. American Cancer Society - Road to Recovery is listed as an others.
Does MedHaul have an API?
No public API is recorded for MedHaul.
What industry is MedHaul in?
MedHaul's product category is Non-Emergency Medical Transportation (NEMT) Software. Its primary akta.pro industry code is TLAFAKAB, Non-Emergency Medical Transportation (NEMT) Providers, with a secondary code of TLAFAIAF, Non-Emergency Medical Transportation (NEMT) Ride-Hailing Platforms. Its NAICS code is 485991 and its SIC code is 4700.