Array Behavioral Care

What Array Behavioral Care does

Array Behavioral Care is a virtual psychiatry and therapy provider delivering integrated behavioral health services across the full continuum of care — acute (hospital emergency departments, inpatient units, and crisis stabilization), outpatient (community clinics, FQHCs, and primary care practices), and at-home. The company employs licensed psychiatrists and therapists (rather than contracted clinicians) across all 50 states and Washington, D.C., and serves hospitals and health systems, community clinics, health plans and payors, and individual patients. Over 25 years of operating history, Array has accumulated more than 3 million patient encounters, including approximately 400,000 in the trailing twelve months to early 2023, and reports clinical outcomes that materially exceed industry benchmarks: 27% remission versus 16-22% benchmark and 60% response versus 46-47% benchmark for depression and anxiety across a 5,805-patient study, with a Net Promoter Score of 86.95.

The underlying technology is a proprietary Epic-based unified clinical platform purpose-built for virtual behavioral health workflows. Array clinicians document directly inside partner hospital EHRs via Epic/CPOE integration, supporting real-time data sharing and longitudinal care records across acute, outpatient, and at-home settings. Differentiated technical assets include an Acuity Stratification and Care Pathway Engine that dynamically routes patients to the appropriate level of care, a Measurement-Based Care Framework instrumenting visits with PHQ-9 and GAD-7, and the proprietary Care Pathways structured clinical framework launched as a sub-product. The platform is HIPAA-compliant and HITRUST-certified, and Array is nationally accredited by The Joint Commission.

The business model is a hybrid B2B enterprise + B2C model. Enterprise revenue is generated through direct sales and partnership agreements with hospitals, health systems, and community clinics, embedding Array clinicians into partner operations. Consumer revenue is generated through in-network insurance reimbursement across most major commercial and Medicare Advantage plans plus Medi-Cal in California, with self-pay rates ranging from $60 (30-minute therapy) to $425 (initial psychiatry evaluation) under standard CPT codes. Pricing is unit-based (per encounter) with no disclosed subscription or value-based contract structure. The company is privately held and venture-backed, most recently by a $25 million CVS Health-led round in January 2023.

Name

Array Behavioral Care

Legal name

Array Behavioral Care

Website

https://arraybc.com

Company type

Private

Founded year

2000

Operating status

Operating

Headcount range

251–500 employees

Short description

Array Behavioral Care is a virtual psychiatry and therapy provider operating an Epic-based platform that delivers acute, outpatient, and at-home behavioral health services to hospitals, health systems, community clinics, payors, and individual patients across all 50 states.

Ownership category

akta.pro rank

Product category

Virtual Behavioral Health Services

NAICS

Offices of Physicians, Mental Health Specialists (621112), Outpatient Mental Health and Substance Abuse Centers (621420)

SIC

Services-Offices & Clinics Of Doctors Of Medicine (8011), Services-Health Services (8000)

akta.pro primary industry

Integrated Behavioral Health (Collaborative Care) Platforms (HLALAEAC)

akta.pro secondary industry

Virtual Behavioral Health Integration Platforms (HLALABAE)

Keywords

• Telepsychiatry services
• Virtual behavioral health
• Mental health services
• Behavioral health integration
• Online therapy platform

Headquarters

HQ city

Mount Laurel

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure, Others

Revenue model

1. Insurance-Reimbursed Virtual Care: Array Behavioral Care primarily accepts Commercial (HMO/PPO/POS/EPO/Exchange) and Medicare Advantage insurance plans, operating as an in-network provider across most major health plans nationwide. The company bills health plans for psychiatric evaluations, therapy sessions, and medication management services under standard CPT codes. Array also participates in Medi-Cal in California. Revenue is generated through insurance claim reimbursements based on contracted rates with payors.
2. Self-Pay / Out-of-Pocket: For patients without in-network insurance coverage or those preferring to pay out-of-pocket, Array offers self-pay pricing. Session fees range from $60 (30-min therapy) to $425 (initial psychiatry evaluation), with medication management follow-ups priced from $115 to $225 depending on complexity. This represents a secondary revenue stream for patients whose insurance is not accepted or for services not covered.

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels7 records

Core offering

Array Behavioral Care is a virtual behavioral health practice that delivers integrated psychiatric evaluations, therapy, and medication management services to patients across acute care (hospital EDs and inpatient units), outpatient (community clinics and primary care), and at-home settings. Services are powered by a proprietary Epic-based clinical platform with direct EHR integration into partner health systems, and are staffed by employed, licensed psychiatrists and therapists available across all 50 states. Array bills insurance plans under standard CPT codes and also offers self-pay options for patients without in-network coverage.

Product overview

Array Behavioral Care operates as a unified virtual behavioral health platform delivering integrated psychiatry and therapy services across three care settings: Acute Care Solutions (hospital emergency departments and inpatient units), Outpatient Clinic Care (community clinics and primary care), and At-Home Care (home-based virtual services). The platform is powered by a custom Epic-based EHR built specifically for behavioral health workflows, enabling seamless data sharing and care coordination across partner hospital systems. Key offerings include OnDemand Care+ (team-based acute care launched September 2025), Care Pathways (proprietary structured care framework), and the Right Care, Right Time, Right Dose care philosophy model. Array serves patients across all 50 states, offering therapy, psychiatry, and combined care with measurement-based outcomes tracking.

Differentiator

Problem solved

Functional benefit

Brands

• Array AtHome: HIPAA-compliant virtual behavioral health platform for at-home care delivery
• Care Pathways
• OnDemand Care+

Products and services

• Acute Care Solutions Virtual psychiatric assessments, crisis intervention, and stabilization services for hospital emergency departments, inpatient units, and crisis centers, with 24/7 psychiatrist availability and risk-informed disposition recommendations for hospital and health system partners.
• Outpatient Clinic Care Virtual psychiatry and therapy services integrated into primary care practices, community clinics, and medical groups, including psychiatric evaluations, medication management, and therapy for ongoing patient care.
• At-Home Care Virtual clinic model delivering psychiatry and therapy services directly to patients in their homes, including post-discharge support and ongoing care coordination for mental health management, accessible via Array AtHome.
• OnDemand Care+ Team-based acute care solution that pairs licensed therapists and psychiatrists to reduce ED boarding, improve patient outcomes, and optimize care delivery through collaborative evaluation and treatment in acute care settings.
• Care Pathways Proprietary structured clinical framework that helps clinicians deliver consistent, acuity-aligned care that evolves with patient needs from stabilization through maintenance and discharge, supporting measurement-based care across acute, outpatient, and at-home settings.

Quantifiable outcome

• 27% remission rate vs. 16-22% industry benchmark for depression and anxiety treatment across 5,805 patients
• +7 more outcomes

Named customers4 records

Segments4 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

Feature4 records

Partnerships

One partnership is on record.

• Epic SystemscoreTechnology or IntegrationArray's clinical platform is built on Epic EHR integration, enabling seamless data sharing, care coordination, and documentation within hospital and health system partner systems. The unified platform supports real-time clinical workflows and longitudinal patient records across acute, outpatient, and at-home settings.

Scale indicators8 records

Recent moves5 records

Expansion highlights6 records

Direct peers

• Lyra Health: Lyra Health is a leading enterprise mental health platform providing therapy, coaching, and psychiatry to employers and health plans. It is directly comparable to Array in targeting the B2B channel with a virtual-first behavioral health model, though Lyra is primarily employer-sponsored while Array is more hospital/health-system focused.
• Talkspace: Talkspace is a publicly traded online therapy and psychiatry platform serving both consumers and enterprise clients via B2B2C partnerships. It competes directly with Array's at-home and outpatient services with similar virtual psychiatry/therapy offerings, though with a heavier consumer-direct focus.
• Spring Health: Spring Health is a comprehensive mental health platform targeting employers and health plans with therapy, psychiatry, and care navigation. It is directly comparable to Array's enterprise go-to-market and integrated virtual behavioral health model.
• Brightside Health: Brightside Health is a virtual psychiatry and therapy provider focused on depression, anxiety, and other common mental health conditions through measurement-based care. Its clinical model and outcomes-focused positioning closely mirror Array's measurement-based care framework.
• Cerebral: Cerebral is a virtual mental health company providing therapy, psychiatry, and medication management, with strong DTC and enterprise channels. It competes directly with Array in the online psychiatry space, though with a heavier direct-to-consumer advertising model.
• Headspace Health: Headspace Health (formed from the Ginger and Headspace merger) offers mental health coaching, therapy, and psychiatry services primarily to employers and health plans. It is directly comparable to Array's enterprise virtual behavioral health offering.

Broad incumbents

• Teladoc Health: Teladoc Health is the largest U.S. virtual care company offering general medical, behavioral health, and specialty services. Its BetterHelp and Teladoc Behavioral Health divisions overlap with Array's telepsychiatry services, but Teladoc operates as a broad incumbent rather than a behavioral health specialist.
• Amwell: Amwell (American Well) is a large telehealth platform serving health systems, insurers, and employers with general medical and behavioral health offerings. It is a broad incumbent competing in the same enterprise channel as Array, though behavioral health is one of many service lines.
• LifeStance Health: LifeStance Health is a publicly traded outpatient mental health provider operating hundreds of in-person clinics plus telehealth. Array's CMO previously led at LifeStance. It is comparable to Array's outpatient and at-home care but with a much larger physical clinic footprint.

Emerging players

• Two Chairs: Two Chairs is a hybrid in-person and virtual therapy practice operating primarily in California with measured-outcome-driven care. It is comparable to Array's measurement-based care framework but operates at significantly smaller geographic scale.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/arraybehavioralcare
• Xx.com/ArrayBC
• Facebookfacebook.com/ArrayAtHomeCare

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles12 records

Subsidiaries13 records

Funding overview

Funding rounds4 records

Investors9 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A1 record

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Array Behavioral Care