CareStack

What CareStack does

CareStack (legal entity Good Methods Global Inc.) is a cloud-based dental practice management SaaS platform founded in 2015 by dentist-turned-operator Dr. Mark Huzyak and technologist Abilash Krishna, headquartered in Celebration, Florida, with engineering operations in Trivandrum, Kochi, and Bangalore and sales offices in London and Sydney. The platform unifies scheduling, clinical documentation, billing, patient engagement, and analytics into a single system, augmented by an Enhanced Growth Solutions suite of natively integrated add-on modules — VoiceStack (AI-driven phone system), Aeka (AI-powered cloud imaging), CS Pay (payments), ACE DSN (procurement), CareRevenue (RCM services), VirtualAssistant (remote front-office staff), and CS Membership (membership plans) — plus an AI Suite launched January 2025 that packages AI capabilities across telephony, documentation, and scheduling.

CareStack serves dental practices from single-location SMBs through multi-site DSOs and dental enterprises across the US, the UK (with NHS-specific claims, UDA tracking, and compliance workflows), and Australia, plus specialty segments including orthodontists, periodontists, endodontists, oral surgeons/implantologists, pediatric dentists, and mobile dentistry. The platform carries HIPAA, SOC 2 Type 2, ISO 27001:2022, and GDPR certifications, runs on Microsoft Azure, and offers an Open API program — one major customer (Espire Dental, 30+ locations) has run 27,000,000+ API calls to consolidate data from multiple legacy systems.

The business model is primarily subscription-based with annual billing on a quote-based pricing structure that scales with practice size, location count, and feature tier; primary GTM combines enterprise field-sales targeting DSOs, self-serve demo-driven motions for smaller practices, and an annual Inner Circle flagship conference that draws 650+ dental professionals. The company has raised over $145M cumulatively from Accel, Delta Dental, Steadview Capital, Eight Roads Ventures, F-Prime, and Straumann (strategic), acquired Waybeo in December 2023 to extend platform capability, and operates with roughly 1,300 employees serving 3,000+ US practices, 500+ UK practices, and 2,000+ Australian dentists.

Name

CareStack

Legal name

Good Methods Global Inc.

Website

https://carestack.com

Company type

Private

Founded year

2015

Operating status

Operating

Headcount range

501–1,000 employees

Short description

CareStack is a cloud-based dental practice management SaaS platform serving 3,000+ dental practices across the US, UK, and Australia, unifying scheduling, clinical, billing, and patient engagement in one system with an AI Suite and an integrated add-on module stack.

Ownership category

akta.pro rank

Product category

Dental Practice Management Software

NAICS

Software Publishers (513210), Computer Systems Design and Related Services (54151)

SIC

Services-Prepackaged Software (7372), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro industry

PRIMARYHLABAKAN

Dental Support Services Organizations (Non-Clinical MSO/Back-Office Platforms)

Healthcare & Life Sciences/Dental Care Services/Dental Service Organizations (DSOs) & Group Practices

SECONDARYBPAAACAC

Software/Application Support (SaaS, Enterprise Apps)

Business & Public Services/Administrative & Support Services (BPO, Call Centers, Back Office)/Technical Support & Helpdesk (IT/Device/Product Support)

SECONDARYCRAFAIAB

Software/SaaS Subscriptions (Consumer & Prosumer)

Consumer Products & Retail/E-commerce & Marketplaces/Digital Products & Subscription Commerce

Keywords

• Dental practice management
• Cloud dental software
• Dental revenue cycle
• Dental patient engagement
• DSO software platform

Headquarters

HQ city

Kissimmee

HQ country

United States

HQ region

North America

Offices6 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure

Revenue model

1. SaaS Subscription - Core Practice Management: CareStack generates primary revenue through subscription fees for its cloud-based dental practice management software. Pricing is quote-based and scales with practice size, number of users, and feature requirements. The all-in-one platform includes practice growth, patient experience, clinical workflows, revenue cycle management, and analytics features without upsells or add-ons for core functionality.
2. Enhanced Growth Solutions Add-ons: Additional revenue streams from supplementary solutions including VoiceStack (AI phone system), Aeka (imaging), CS Pay (payments), ACE DSN (procurement), CareRevenue (RCM services), VirtualAssistant (remote support), and CS Membership (membership plans). These are integrated solutions that work with the core platform.

Pricing tiers

Go-to-market motion3 records

Distribution channels5 records

Marketing channels10 records

Core offering

CareStack provides a cloud-based SaaS dental practice management platform that unifies scheduling, clinical records, billing, patient engagement, imaging, payments, and analytics for dental practices and DSOs. The core platform is sold on annual subscription with no upsells required for base functionality, complemented by an Enhanced Growth Solutions suite of add-ons (VoiceStack AI phone system, Aeka AI imaging, CS Pay, ACE DSN procurement, CareRevenue RCM, VirtualAssistant remote front-office support, and CS Membership) plus the AI Suite. The product scales from single independent practices to large multi-location dental enterprises and is supported across the US, UK, and Australia.

Product overview

CareStack is an all-in-one cloud-based dental practice management platform designed for growing dental practices, DSOs, and dental groups. The core platform provides comprehensive practice management capabilities including scheduling, clinical workflows, billing, patient engagement, and analytics with no upsells required for core functions. The portfolio includes the core CareStack platform plus an Enhanced Growth Solutions suite of seven integrated add-on modules: VoiceStack (AI phone system), Aeka (AI-powered imaging), CS Pay (payment processing), ACE DSN (procurement network), CareRevenue (RCM services), VirtualAssistant (remote front office support), and CS Membership (membership plans). Additionally, CareStack offers an AI Suite combining AI-powered capabilities for telephony, clinical documentation, and practice optimization. The platform serves practices from single-location startups to multi-site DSOs across the US, UK, and Australia.

Differentiator

Problem solved

Functional benefit

Brands

• VoiceStack™: AI-Driven Phone System - Analyzes calls, finds missed opportunities, boosts growth with transcriptions and AI alerts.
• Aeka™
• CS Pay™
• ACE DSN™
• CareRevenue™
• VirtualAssistant™
• CS Membership™
• CS Mobile App

Products and services

• CareStack Dental Practice Management Platform All-in-one cloud-based dental practice management software handling scheduling, clinical records, billing, patient engagement, and analytics for dental practices and DSOs.
• VoiceStack AI-powered phone system that answers calls 24x7, books or triages visits, understands intent with natural language, flags urgent clinical calls, and captures call metrics for dental practices.
• Aeka AI-powered enterprise dental imaging system that streamlines image capture, provides AI insights chair-side, and securely syncs images across multiple locations for dental practices.
• CS Pay Integrated payment processing solution that increases same-day patient collections via credit card processing, card-on-file, and auto-debit payment plans for dental practices.
• ACE DSN Unified dental procurement partner network that centralizes supplies, labs, and facilities management to deliver maximum savings across dental practices.
• CareRevenue Industry-leading dental revenue cycle management (RCM) service that optimizes efficiency and cash flow through outsourced billing and collections support for dental practices.
• VirtualAssistant Expert remote support service providing trained remote staff for dental practice front office administrative operations and patient communications.
• CS Membership Integrated membership platform that grows patient base and increases case acceptance through subscription/dembership plans for dental practices.
• CS Mobile App Mobile application enabling management of appointments, patients, prescriptions, and communications from anywhere for dental practice staff and clinicians.
• AI Suite AI-driven solution platform bundling AI phone systems, AI-assisted clinical documentation, and other AI-powered features into CareStack practice management workflows.

Quantifiable outcome

• 190% increase in monthly insurance collections
• +10 more outcomes

Named customers18 records

Segments12 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration25 records

AI capability8 records

Feature14 records

Partnerships

Six partnerships are on record, tiered core, major and minor.

• Alphaeon Patient FinancingcoreStrategic or Co-development Partner · 23 June 2026Integration partnership announced June 2026 that embeds patient financing options directly within CareStack's cloud-based dental practice management platform. The integration addresses rising patient financial responsibility as a barrier to treatment by enabling practices to present flexible payment options within existing workflows. Aims to improve case acceptance rates, reduce administrative burden on staff, and support practice growth by making financing more accessible at point of care.
• AekacoreTechnology or IntegrationAI-Powered Enterprise Imaging System partner - CareStack integrates Aeka imaging for streamlined image capture, AI insights chair-side, and secure sync across locations.
• CarestreammajorTechnology or IntegrationDental imaging integration partner for digital X-ray and imaging systems integration.
• DexismajorTechnology or IntegrationDental imaging integration partner for digital imaging workflow integration.
• orthobrainminorStrategic or Co-development Partnerorthobrain participates in CareStack's InnerCircle conferences and positions itself within the digital dentistry ecosystem, emphasizing its mission to equip general practitioners with tools for improved patient care.
• Microsoft AzurecoreTechnology or IntegrationCloud infrastructure partner powering CareStack's cloud-based platform with enterprise-grade reliability and security.

Scale indicators14 records

Recent moves6 records

Expansion highlights7 records

Broad incumbents

• Henry Schein One (Dentrix): Henry Schein One is the dominant incumbent dental practice management software provider behind Dentrix, serving practices of all sizes with deep distribution and bundled offerings. Comparable to CareStack as the primary alternative dental PMS at the top of the market.
• Patterson Dental (Eaglesoft / Fuse): Patterson offers Eaglesoft, a long-standing on-premise dental practice management system, and Fuse, its cloud-based successor. Direct competitor to CareStack in the multi-location and DSO space, with incumbent distribution advantages.

Direct peers

• Planet DDS (Denticon): Planet DDS offers Denticon, a cloud-based dental practice management platform purpose-built for DSOs and multi-location groups. Most direct comparable to CareStack's core DSO/enterprise positioning and target customer base.
• Curve Dental: Curve Dental is a cloud-based dental practice management platform targeting small and mid-sized practices. Competes directly with CareStack on cloud-native PMS functionality for the same SMB customer segment.
• tab32: tab32 is a cloud dental practice management platform with integrated imaging, patient communication, and analytics, serving DSOs and group practices. Comparable to CareStack in DSO focus and cloud-native architecture.
• Open Dental: Open Dental is an open-source dental practice management software widely adopted by cost-sensitive practices. Competes with CareStack particularly at the lower end of the market on price and flexibility.

Emerging players

• NexHealth: NexHealth is a patient experience platform offering online scheduling, digital intake, and recall automation that integrates with existing PMSs. Overlaps with CareStack's patient engagement and scheduling capabilities as an emerging adjacent competitor.
• Weave: Weave is a communication and patient engagement platform widely used by dental practices for phone, texting, and reviews. Comparable to parts of CareStack's VoiceStack and Birdeye-integrated engagement stack as an emerging point solution.
• Solutionreach: Solutionreach provides patient relationship management for dental and other specialties, including recall, reminders, and surveys. Overlaps with CareStack's patient engagement and CRM modules.
• Pearl (Pearl AI): Pearl is an AI dental imaging and diagnostics company offering chairside AI analysis for radiographs. Comparable to CareStack's Aeka AI imaging module as a specialized AI competitor in dental imaging.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat7 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/groups/carestackchampions
• Xx.com/CareStackSystem

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds6 records

Investors8 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A1 record

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about CareStack