DevRev
DevRev is an AI-native enterprise software company offering Computer, a knowledge-graph-powered AI teammate platform that unifies customer support, sales, IT, and enterprise data workflows for global organizations including financial institutions and large enterprises.
- Company typePrivate
- Founded2020
- HeadquartersPalo Alto, United States
- Headcount501–1,000
- GTM typeB2B
- OfferingSoftware
What DevRev does
DevRev is an AI-native enterprise software company founded in October 2020 by Dheeraj Pandey, the former CEO of Nutanix, and headquartered in Palo Alto, California. The company's flagship product, Computer, is an AI teammate platform built around a proprietary Native Shared Memory architecture that maintains a real-time knowledge-graph-based digital twin of enterprise data. The platform integrates customer support, sales, IT service desk, operations, and enterprise search workflows, supported by AgentOS (agent orchestration), Agent Studio (no-code agent builder), AirSync (a patented sync engine with hundreds of connectors), Workflow Builder, and a SQL-native knowledge graph, plus a Snap-ins Marketplace and an MCP Server for AI coding-assistant integration.
DevRev serves more than 1,000 customers globally, including enterprise customers in financial services (HDFC Bank, ICICI Bank), AI and technology (Nvidia, Typeface, Uniphore, Phenom, Bolt), and Japanese conglomerates (KOKUYO, Hokugin Software, Macnica). The company operates through wholly-owned subsidiaries in India, the UK, Germany, Japan, Singapore, Argentina, and Slovenia, and runs data center infrastructure across the US, Europe, and Asia Pacific.
The business model combines a freemium open-beta tier (Computer Mini), quote-based enterprise subscriptions for Computer Pro and full platform capabilities, and usage-based AI credits for agent sessions. Go-to-market is hybrid: product-led growth through the free tier, enterprise field sales (including a sales lead hired from HPE and Dell), and channel/reseller partnerships in international markets such as Japan (Classmethod, Synthesy) and the US (Verinext). DevRev has raised $150.8 million across a 2021 seed round and a 2024 Series A led by Khosla Ventures at a $1.15 billion unicorn valuation, with strategic investors including Mayfield Fund and Param Hansa Values.
DevRev firmographics
Firmographics- Name
- DevRev
- Legal name
- DevRev Inc.
- Website
- https://devrev.ai
- Company type
- Private
- Founded year
- 2020
- Operating status
- Operating
- Headcount range
- 501–1,000 employees
- Short description
- DevRev is an AI-native enterprise software company offering Computer, a knowledge-graph-powered AI teammate platform that unifies customer support, sales, IT, and enterprise data workflows for global organizations including financial institutions and large enterprises.
- Ownership category
- akta.pro rank
DevRev industry classification
Industry- Product category
- AI Enterprise Software
- NAICS
- Software Publishers (5132), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)
- SIC
- Services-Prepackaged Software (7372), Services-Computer Integrated Systems Design (7373)
- akta.pro primary industry
- AI Application Enablement Platforms (Copilot/Agent Frameworks, SDKs) (HDAEANAJ)
- akta.pro secondary industries
- Robotic Process Automation (RPA) Platforms (HDAEAHAB), Software/SaaS Subscriptions (Consumer & Prosumer) (CRAFAIAB)
Keywords
Where DevRev is headquartered
LocationHeadquarters
- HQ city
- Palo Alto
- HQ country
- United States
- HQ region
- North America
Offices12 records
Markets served
DevRev business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Infrastructure, Marketing or Sales, Operations
Revenue model
- SaaS Subscription (DevRev Services): Annual or multi-year subscription-based access to the DevRev AI platform including Computer, AgentOS, and enterprise features. Auto-renews unless terminated with 30-day notice required prior to renewal date.
- Tiered AI Platform Access: Computer Mini free tier for open-beta users; paid tiers (Computer Pro implied) for enhanced capabilities. Usage tracked through credit consumption monitoring for AI agent sessions.
- Enterprise AI Credits: Credits-based consumption model for AI agent sessions, with admin/billing dashboards tracking org-wide usage and per-user credit consumption.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Freemium | Others | Free tier available for anyone in open-beta testing |
| Subscription | Annual | Paid enterprise tier with full AI platform capabilities |
Go-to-market motion3 records
Distribution channels5 records
Marketing channels7 records
DevRev product offering
Product offeringCore offering
DevRev builds and sells Computer, an AI-native enterprise software platform with a proprietary Native Shared Memory (knowledge graph) architecture that unifies structured and unstructured organizational data. The platform converges customer support, sales, operations, engineering, and product teams on one system, replacing up to nine separate business applications with AI agents that act on live enterprise data. Revenue is generated primarily through SaaS subscriptions, a free Computer Mini tier, and usage-based AI credits.
Product overview
DevRev is an AI-native enterprise software company offering a unified platform centered on its flagship product, Computer, an AI teammate with Native Shared Memory. The platform converges six teams (Sales, Support, Operations, Engineering, Marketing, and Finance) and replaces up to nine business applications. The core Computer platform is supported by specialized applications including Computer+ Support (for customer support teams), Computer+ Build (for development teams), and Computer+ Observe (for operations). Key enabling technologies include AgentOS (AI agent orchestration), Agent Studio (no-code agent builder), Knowledge Graph (SQL-native data unification), AirSync (data synchronization connectors), Workflow Builder (automation), and Vistas (reporting). The platform also includes the DevRev MCP Server for AI coding assistant integration, Snap-ins/Marketplace for extensibility, and DevRevU for training. DevRev positions its platform around three integrated pillars: Knowledge, Skills, and Reasoning.
Differentiator
Problem solved
Functional benefit
Brands
- Computer: AI-native enterprise platform with Native Shared Memory that enables teams to work more efficiently by delegating actions, retrieving information, and automating tasks across tools and data. Provides 80% more accurate and 95% more efficient AI operations compared to popular frontier models.
- Computer Mini
- Agent Studio
- AirSync
- PLuG
- gr·ai·ce
Products and services
- Computer Flagship AI teammate platform with Native Shared Memory that reasons across live enterprise data; connects existing enterprise systems, automates workflows, and enables intelligent action across Sales, Support, Operations, and Engineering teams via a real-time digital-twin knowledge graph.
- Computer+ Support Standalone customer support application within the Computer+ suite that resolves tickets, deflects issues, and escalates complex cases to the right expert using AI agents on the knowledge graph.
- Computer+ Build Standalone development and engineering application within the Computer+ suite for software engineering team workflows connected to the Computer knowledge graph.
- Computer+ Observe Standalone operations and observability application within the Computer+ suite for monitoring workflows, surfacing risks, and tracking operational metrics through the knowledge graph.
- AgentOS AI agent operating system and orchestration layer powering DevRev's agentic AI capabilities; coordinates AI agents, workflows, and data synchronization across the Computer platform.
- Agent Studio No-code/low-code environment for building and deploying custom AI agents within the Computer ecosystem, enabling non-technical enterprise teams to create AI-driven workflows.
- DevRev Marketplace (Snap-ins) Marketplace of extensions and connectors (1st-party Snap-ins powered by DevRev and 3rd-party Snap-ins from other developers) that extend Computer platform functionality and integrations.
- DevRev MCP Server Model Context Protocol server that enables AI coding assistants (e.g., Claude, Cursor, other MCP-compatible tools) to connect with DevRev so developers can integrate DevRev's data and capabilities into AI-assisted development workflows.
- Computer Mini Free tier of the Computer AI teammate platform, open to anyone in open-beta; provides basic AI teammate capabilities with shared memory for product-led growth acquisition.
- PLuG Conversational customer experience tool that handles customer interactions including banking tasks such as transaction disputes and credit card signups, powered by DevRev's knowledge graph and AgentOS.
- OneCRM CRM platform for SaaS companies integrating natural language models, data engineering, analytics, and MongoDB Atlas to enhance customer and product management.
Quantifiable outcome
- 95% fewer tokens consumed vs. popular frontier model
- +12 more outcomes
Companies that use DevRev
Customer profileNamed customers11 records
Segments6 records
Ideal customer profiles4 records
DevRev technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration7 records
AI capability10 records
Feature8 records
DevRev partnerships and signals
Strategic signalPartnerships
Ten partnerships are on record, tiered flagship, core and regional.
- General Richard Clarke (Board Director)flagshipRetired U.S. Army General and former commander of USSOCOM appointed to DevRev's Board of Directors in May 2026, bringing extensive military leadership experience to support scaling AI enterprise solutions globally.
- VerinextcoreStrategic partnership announced November 2025 to offer Computer by DevRev in Philadelphia, leveraging Verinext's secure AI expertise and DevRev's AI platform for scalable AI adoption for businesses.
- Classmethod, Inc.coreReseller partnership established with DevRev Japan G.K. entity for selling DevRev's AI platform powered by knowledge graphs in the Japanese market.
- Synthesy K.K.coreReseller partnership with Synthesy K.K. as part of DevRev's Japanese market entry strategy for the AI platform.
- Microsoft FabriccoreIntegration launched November 2025 allowing enterprises to unify data from Microsoft OneLake with DevRev's customer and product data, facilitating AI-driven insights and streamlined workflows across applications.
- Auth0coreDevRev uses Auth0 as its external SaaS identity provider for building a secure, scalable, and reliable identity platform supporting numerous microservices on Kubernetes.
- MongoDB AtlascoreDevRev developed OneCRM platform using MongoDB Atlas for data infrastructure, integrating natural language models, data engineering, and analytics for SaaS companies.
- Professor Alex Dimakis (Board Director)flagshipAI researcher and professor specializing in AI reasoning, reinforcement learning, and open-source AI models appointed to Board of Directors in August 2025.
- Amit Kumar (Board Director)flagshipFormer co-manager of over $2 billion in U.S. equity funds at Columbia Threadneedle Investments, now Chief Investment Officer at Param Hansa Values LLC (co-founded with DevRev CEO Dheeraj Pandey), appointed to Board February 2025.
- Walden Global ServicesregionalPositioned as a partner for Indonesian enterprises to implement DevRev's AI-native solutions for unifying customer support, product development, and growth strategies.
Scale indicators6 records
Recent moves5 records
Expansion highlights7 records
DevRev competitors and assessment
Company assessmentDirect peers
- Glean: Glean is the most direct competitor — an enterprise AI search and knowledge management platform that connects workplace tools and data sources. DevRev explicitly positions against Glean ('DevRev vs Glean') and competes for the same enterprise search and AI teammate budget.
- Intercom: Intercom is a customer support and AI agent platform that directly competes with DevRev's Computer+ Support and PLuG products. DevRev maintains a 'DevRev vs Fin (Intercom)' comparison page, confirming direct overlap in AI-powered customer support.
- Zendesk: Zendesk is a customer support and helpdesk platform increasingly adding AI agent capabilities. DevRev runs a 'DevRev vs Zendesk' comparison, and both target the same customer support teams with AI-augmented ticketing and resolution workflows.
- Moveworks: Moveworks is an enterprise AI platform for IT service desk automation and employee support — a core use case in DevRev's service desk automation segment. Both target large enterprises with agentic AI for internal ticket resolution.
- Aisera: Aisera provides an AI agent platform for enterprise service desk, sales, and support automation, overlapping directly with DevRev's AgentOS and Computer capabilities for IT, HR, and customer service workflows.
Broad incumbents
- Salesforce: Salesforce is the dominant CRM incumbent now layering Agentforce and Einstein AI across its platform. DevRev positions as an AI-native alternative to Salesforce for CRM, support, and workflow automation, and lists a direct comparison page on its website.
- ServiceNow: ServiceNow is a large enterprise workflow automation platform with AI agents across IT service management, customer service, and operations. It competes with DevRev's service desk automation and operations use cases, especially for large enterprise contracts.
- Microsoft (Copilot): Microsoft 365 Copilot and Dynamics 365 Copilot are AI teammates layered across the productivity and CRM stacks. DevRev maintains a 'DevRev vs Copilot' comparison page, recognizing Microsoft as a broad incumbent competitor with deep enterprise distribution.
- HubSpot: HubSpot is a CRM and customer engagement platform with growing AI features (ChatSpot, Breeze). It competes with DevRev's sales AI and CRM use cases, particularly for mid-market and SaaS customer segments.
Emerging players
- Cognigy: Cognigy is a conversational AI platform for enterprise customer service automation, with overlap to DevRev's PLuG conversational CX and agentic support offerings. Comparable in stage and target buyer profile for AI-powered contact center transformation.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks5 records
Key highlights6 records
Customer concentration
DevRev social profiles
Digital presenceDevRev compliance and trust
Trust signalCompliance5 records
DevRev financial estimates
Financial estimateRevenue estimate
Valuation estimate
DevRev leadership team
Management profileNumber of profiles
Profiles12 records
DevRev subsidiaries and ownership
Company hierarchySubsidiaries8 records
DevRev funding detail
Funding detailFunding overview
Funding rounds3 records
Investors10 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
DevRev M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about DevRev
What does DevRev do?
DevRev builds and sells Computer, an AI-native enterprise software platform with a proprietary Native Shared Memory (knowledge graph) architecture that unifies structured and unstructured organizational data. The platform converges customer support, sales, operations, engineering, and product teams on one system, replacing up to nine separate business applications with AI agents that act on live enterprise data. Revenue is generated primarily through SaaS subscriptions, a free Computer Mini tier, and usage-based AI credits.
Is DevRev a public or private company?
DevRev is a private company. It is classified as venture growth investor backed and is currently operating.
When was DevRev founded?
DevRev was founded in 2020. It employs 501 to 1,000 people.
Where is DevRev based?
DevRev is headquartered in Palo Alto, United States, in the North America region.
How does DevRev make money?
Three revenue lines are on record. SaaS Subscription (DevRev Services) is the primary driver. The others are tiered AI Platform Access and enterprise AI Credits.
Who are DevRev's main competitors?
Direct peers on record are Glean, Intercom, Zendesk, Moveworks and Aisera. Broad incumbents are Salesforce, ServiceNow, Microsoft (Copilot) and HubSpot. Cognigy is listed as an emerging player.
Does DevRev have an API?
Yes. DevRev offers a public API and developer portal (developer.devrev.ai) for building and automating integrations. The API enables developers to build applications that interact with DevRev's platform. Additionally, DevRev provides an MCP (Model Context Protocol) server that allows AI coding assistants to connect with DevRev, enabling developers to integrate DevRev's data and capabilities into their AI-assisted workflows. Developer documentation is at developer.devrev.ai.
What industry is DevRev in?
DevRev's product category is AI Enterprise Software. Its primary akta.pro industry code is HDAEANAJ, AI Application Enablement Platforms (Copilot/Agent Frameworks, SDKs), with a secondary code of HDAEAHAB, Robotic Process Automation (RPA) Platforms. Its NAICS code is 5132 and its SIC code is 7372.