OneKey Customer Service
- Company typePrivate
- Founded2019
- HeadquartersHong Kong, Hong Kong SAR China
- Headcount11–50
- GTM typeB2C
- OfferingHardware or Manufacturing
OneKey Customer Service firmographics
Firmographics- Name
- OneKey Customer Service
- Legal name
- ONEKEY LIMITED
- Website
- https://onekey.so
- Company type
- Private
- Founded year
- 2019
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Ownership category
- akta.pro rank
OneKey Customer Service industry classification
Industry- Product category
- Cryptocurrency Hardware Wallets
- NAICS
- Computer Storage Device Manufacturing (334112)
- SIC
- Computer Storage Devices (3572), Security & Commodity Brokers, Dealers, Exchanges & Services (6200)
- akta.pro primary industry
- Self-Custody Wallets (Consumer & Institutional) (FSADACAE)
- akta.pro secondary industries
- Wallet Connectivity & Session Protocols (WalletConnect, deep links, QR, auth sessions) (FSAPACAF), Wallet Infrastructure (SDKs, Wallet-as-a-Service) (FSADACAD), Secure ICs, Smart Cards & Trusted Hardware (HDAHAAAJ)
Keywords
Where OneKey Customer Service is headquartered
LocationHeadquarters
- HQ city
- Hong Kong
- HQ country
- Hong Kong SAR China
- HQ region
- Asia
Offices1 record
Markets served
OneKey Customer Service business model
Business model- GTM type
- B2C
- Offering type
- Hardware or Manufacturing
- Cost components
- Supply Chain, Technology or R&D, Personnel, Marketing or Sales, Operations
Revenue model
- Hardware Wallet Sales: OneKey generates revenue primarily through the sale of hardware cryptocurrency wallets including OneKey Pro ($278), OneKey Classic 1S ($99), OneKey Classic 1S Pure ($79), and accessories. This is a one-time purchase model where customers own the hardware device outright.
- Professional Services (OneKey Sifu): One-on-one online onboarding sessions with OneKey experts to help customers set up their hardware wallets. Priced at $99 per session.
- Warranty/Protection Plans: OneKey Care extended warranty plans offered at various tiers (1-year included, 2-year, 3-year plans) providing replacement coverage for hardware defects.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| One time/ perpetual license | Pay-as-you-go | OneKey Pro - Premium cold storage wallet |
| One time/ perpetual license | Pay-as-you-go | OneKey Classic 1S - Slim secure wallet |
| One time/ perpetual license | Pay-as-you-go | OneKey Classic 1S Pure - Battery-free wallet |
| One time/ perpetual license | Pay-as-you-go | OneKey Classic 1S Pure BTC-Only |
| One time/ perpetual license | Pay-as-you-go | OneKey Lite - NFC backup card |
| One time/ perpetual license | Pay-as-you-go | OneKey KeyTag - Titanium backup kit |
| One time/ perpetual license | Pay-as-you-go | OneKey Sifu - Onboarding session |
| Subscription | Multi-year contract | OneKey Care Extended Warranty - 2 Year |
| Subscription | Multi-year contract | OneKey Care Extended Warranty - 3 Year (Best Value) |
| Subscription | Multi-year contract | OneKey Care Extended Warranty - 2 Year |
| Subscription | Multi-year contract | OneKey Care Extended Warranty - 3 Year (Best Value) |
| Subscription | Multi-year contract | OneKey Care Extended Warranty - 2 Year Pro |
| Subscription | Multi-year contract | OneKey Care Extended Warranty - 3 Year Pro (Best Value) |
Go-to-market motion2 records
Distribution channels4 records
Marketing channels7 records
OneKey Customer Service product offering
Product offeringCore offering
OneKey designs, manufactures, and sells cryptocurrency hardware wallets (OneKey Pro, Classic 1S series, Classic 1S Pure) paired with a multi-platform companion software wallet app (OneKey App). The hardware devices use EAL6+ certified secure elements and support 30,000+ cryptocurrencies across 100+ blockchains. The company also offers recovery backup products (OneKey Lite NFC card, KeyTag titanium kit) and 1-on-1 Sifu onboarding services.
Product overview
OneKey is a cryptocurrency hardware and software wallet company offering a unified ecosystem of security products. The portfolio centers on hardware wallets (OneKey Pro as premium flagship, OneKey Classic 1S series as slim alternatives with Pure and BTC-Only variants), paired with the OneKey App for cross-platform management. Backup solutions include the OneKey KeyTag (titanium seed backup) and OneKey Lite (NFC recovery card). OneKey Sifu provides 1-on-1 onboarding services. All products share EAL6+ secure element architecture, support 30,000+ cryptocurrencies, and integrate with third-party wallets and dApps via WalletConnect.
Differentiator
Problem solved
Functional benefit
Products and services
- OneKey Pro Premium flagship hardware cold-storage wallet with air-gap QR signing, 4× EAL6+ secure elements, fingerprint authentication, wireless Qi2 charging, 3.5-inch touchscreen, and quantum-ready architecture. Supports 100+ blockchains and 30,000+ coins. Priced at $278.
- OneKey Classic 1S Slim hardware wallet with built-in battery, EAL6+ secure element, Bluetooth, USB-C, and button-based navigation. Supports 30,000+ coins and integrates with the OneKey App. Priced at $99.
- OneKey Classic 1S Pure Battery-free variant of Classic 1S designed for long-term HODLers. Features EAL6+ secure element, Bluetooth, USB-C, and the ability to switch between multi-coin and Bitcoin-only firmware. Priced at $79.
- OneKey Classic 1S Pure BTC-Only Bitcoin-only edition of Classic 1S Pure, shipping with BTC-only system designed exclusively for Bitcoin. Battery-free with EAL6+ security; can switch to multi-coin system. Priced at $79.
- OneKey KeyTag Aerospace-grade titanium alloy seed phrase backup kit. Includes 2 KeyTags that can record 24 recovery phrases plus 2 passphrases. Waterproof, fire-resistant up to 1668°C, and ultra-compact at 14g. Priced at $59.
- OneKey Lite NFC-based encrypted recovery phrase backup card. EAL6+ certified, waterproof, tear-resistant, and equipped with self-destruct protection. Scan with OneKey Pro or App to restore wallet without typing seed words. Priced at $25.90.
- OneKey Sifu 1-on-1 personal wallet setup session with OneKey Experts. 1-hour live online assistance covering setup, security tips, and hands-on guidance. Available in English and Chinese. Priced at $99 per session.
- OneKey App Multi-platform software wallet app for iOS, Android, macOS, Windows, Linux, and Chrome providing buy/sell, swap, stake, DeFi access, and real-time scam detection. Supports 30,000+ coins across 100+ blockchains with no KYC required. Free to download.
Quantifiable outcome
- Supports 100+ blockchain networks and 30,000+ cryptocurrencies
- +2 more outcomes
Companies that use OneKey Customer Service
Customer profileNamed customers1 record
Segments3 records
Ideal customer profiles3 records
OneKey Customer Service technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration16 records
AI capability3 records
Feature12 records
OneKey Customer Service partnerships and signals
Strategic signalPartnerships
Seven partnerships are on record, tiered minor and core.
- ChangellyminorChangelly ecosystem partnership included OneKey among partner prizes in their 11th anniversary promotional campaign.
- BinancecoreBinance partnered with OneKey for co-branded hardware wallet products. Binance is the world's largest cryptocurrency exchange.
- OKXcoreOKX partnered with OneKey for co-branded hardware wallet products.
- BybitcoreBybit partnered with OneKey for co-branded hardware wallet products.
- BitgetcoreBitget partnered with OneKey for co-branded hardware wallet products.
- MetaMaskcoreMetaMask supports air-gap connection for OneKey hardware wallets, allowing users to use their OneKey device with the MetaMask browser extension.
- WalletConnectcoreOneKey integrates with WalletConnect v2 for connecting to DeFi protocols and dApps across multiple blockchain networks.
Scale indicators5 records
Recent moves6 records
Expansion highlights6 records
OneKey Customer Service competitors and assessment
Company assessmentDirect peers
- Ledger: Ledger is the global market leader in hardware cryptocurrency wallets (Nano S Plus, Nano X, Stax, Flex), offering secure element-based self-custody with its own Ledger Live software. It is OneKey's most direct competitor across consumer and prosumer segments.
- Ellipal: Ellipal produces air-gapped hardware wallets (Titan, Titan 2.0) using QR-code signing with no wired connectivity. Directly overlaps with OneKey's air-gap security architecture and multi-chain support, targeting similar privacy-conscious and security-focused users.
- Tangem: Tangem offers card-style hardware wallets with EAL6+ secure elements and NFC connectivity, targeting self-custody consumers seeking portability. Comparable on security certification (EAL6+) and broad coin support, directly competing for the same retail cold-storage buyer.
- BitBox (Shift Crypto): BitBox02 is a Swiss-made hardware wallet with dual-chip architecture (secure element + MCU) and open-source firmware. Comparable on security-first positioning, open-source transparency, and prosumer targeting.
- Keystone (formerly Cobo Vault): Keystone specializes in air-gapped hardware wallets (Pro, Essential) with QR-based transaction signing and multi-chain support, including Ethereum Safe and Solana Squads compatibility. Closely comparable product architecture to OneKey Pro.
- SafePal: SafePal offers an integrated hardware wallet (S1, S2, Pro) plus mobile and browser extension software, with Binance Labs backing. Direct competitor in the same category, with overlapping channel and investor relationships to OneKey.
- CoolWallet: CoolWallet makes credit-card-form-factor Bluetooth hardware wallets with secure element chips, targeting mobile-first crypto users. Competes in the same portable hardware wallet category as OneKey Classic 1S.
- Trezor (SatoshiLabs): Trezor pioneered consumer hardware wallets (Model One, Model T, Safe 3, Safe 5) and competes head-to-head with OneKey on open-source firmware, secure element security, and multi-chain support. Comparable product positioning, pricing, and target customer base.
Emerging players
- NGRAVE: NGRAVE offers the ZERO, a high-assurance air-gapped hardware wallet with EAL7-certified secure element, targeting security-maximalist users and institutional buyers. Comparable premium positioning to OneKey Pro.
- Cypherock: Cypherock X1 decentralizes key management across multiple hardware cards, eliminating single-device seed phrase risk. Comparable self-custody security positioning, with a different architectural approach to OneKey's hardware wallet ecosystem.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks6 records
Key highlights7 records
Customer concentration
OneKey Customer Service social profiles
Digital presenceOneKey Customer Service compliance and trust
Trust signalCompliance8 records
OneKey Customer Service financial estimates
Financial estimateRevenue estimate
Valuation estimate
OneKey Customer Service leadership team
Management profileNumber of profiles
Profiles2 records
OneKey Customer Service funding detail
Funding detailFunding overview
Funding rounds4 records
Investors9 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
OneKey Customer Service M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about OneKey Customer Service
What does OneKey Customer Service do?
OneKey designs, manufactures, and sells cryptocurrency hardware wallets (OneKey Pro, Classic 1S series, Classic 1S Pure) paired with a multi-platform companion software wallet app (OneKey App). The hardware devices use EAL6+ certified secure elements and support 30,000+ cryptocurrencies across 100+ blockchains. The company also offers recovery backup products (OneKey Lite NFC card, KeyTag titanium kit) and 1-on-1 Sifu onboarding services.
Is OneKey Customer Service a public or private company?
OneKey Customer Service is a private company. It is classified as venture growth investor backed and is currently operating.
When was OneKey Customer Service founded?
OneKey Customer Service was founded in 2019. It employs 11 to 50 people.
Where is OneKey Customer Service based?
OneKey Customer Service is headquartered in Hong Kong, Hong Kong SAR China, in the Asia region.
How does OneKey Customer Service make money?
Three revenue lines are on record. Hardware Wallet Sales are the primary driver. The others are professional Services (OneKey Sifu) and warranty/Protection Plans.
Who are OneKey Customer Service's main competitors?
Direct peers on record are Ledger, Ellipal, Tangem, BitBox (Shift Crypto), Keystone (formerly Cobo Vault), SafePal, CoolWallet and Trezor (SatoshiLabs). Emerging players are NGRAVE and Cypherock.
Does OneKey Customer Service have an API?
No public API is recorded for OneKey Customer Service.
What industry is OneKey Customer Service in?
OneKey Customer Service's product category is Cryptocurrency Hardware Wallets. Its primary akta.pro industry code is FSADACAE, Self-Custody Wallets (Consumer & Institutional), with a secondary code of FSAPACAF, Wallet Connectivity & Session Protocols (WalletConnect, deep links, QR, auth sessions). Its NAICS code is 334112 and its SIC code is 3572.