Consio
Consio is an AI phone and voice platform built for Shopify ecommerce merchants, combining AI voice agents, outbound power dialing, SMS follow-ups, and revenue attribution to convert phone interactions into a measurable revenue channel for D2C brands.
- Company typePrivate
- Founded2025
- HeadquartersDover, United States
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What Consio does
Consio is an AI phone platform purpose-built for Shopify ecommerce merchants, combining AI voice agents, an outbound power dialer, SMS/MMS follow-ups, and revenue attribution in a unified inbox. The platform integrates natively with Shopify to automatically sync products, customer segments, and orders, enabling the AI to handle inbound support workflows (order status, returns, FAQs) and outbound revenue workflows (abandoned cart recovery, VIP outreach, lead follow-up). The underlying architecture relies on Twilio for telephony, ElevenLabs for text-to-speech and speech-to-text, and Google Cloud infrastructure, with proprietary automation layered on top for call routing, AI-generated summaries, and per-call revenue attribution.
Consio serves primarily SMB and mid-market Shopify D2C brands across verticals including retail/home goods, health and wellness, beauty, cannabis, and home improvement, with published customer outcomes ranging from tens of thousands to over $1.6 million in attributed revenue. The company employs a freemium SaaS model combining subscription tiers with usage-based components, distributed through a product-led growth motion (free tier, 5-minute setup), the Shopify App Store (5.0-star rating), an enterprise field-sales motion for volume pricing, and a partner program targeting ecommerce agencies. Founded in 2024–2025 by Philippe Roireau and Martin Latrille, both former Gorgias employees, the company is headquartered in Toronto, Canada, with Consio AI Inc. incorporated in Delaware, and raised a $3.3 million seed round led by RTP Global in early 2026 to accelerate engineering, GTM, and partner ecosystem growth.
Consio firmographics
Firmographics- Name
- Consio
- Legal name
- Consio AI Inc.
- Website
- https://consio.ai
- Company type
- Private
- Founded year
- 2025
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Consio is an AI phone and voice platform built for Shopify ecommerce merchants, combining AI voice agents, outbound power dialing, SMS follow-ups, and revenue attribution to convert phone interactions into a measurable revenue channel for D2C brands.
- Ownership category
- akta.pro rank
Consio industry classification
Industry- Product category
- Ecommerce AI Voice Platform
- NAICS
- Software Publishers (5132)
- SIC
- Services-Prepackaged Software (7372)
- akta.pro primary industry
- Contact Center Speech AI (agent assist, IVR automation) (HDAAAFAL)
- akta.pro secondary industries
- Marketing Automation Platforms & Services (BPAFAFAC), Marketing Automation & Campaign Management CRM (HDAEAFAB)
Keywords
Where Consio is headquartered
LocationHeadquarters
- HQ city
- Dover
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Consio business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Marketing or Sales, Operations
Revenue model
- SaaS Subscription: Subscription-based pricing for access to the AI phone platform, with plans available for different team sizes and usage levels. Offers free tier to start, with volume pricing for larger teams.
- Usage-based Components: Usage metrics tracked for analytics and reporting purposes, with different plan tiers offering varying levels of features and capacity.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Freemium | Monthly | Free plan available for Shopify merchants to start |
Go-to-market motion3 records
Distribution channels4 records
Marketing channels5 records
Consio product offering
Product offeringCore offering
Consio provides an AI phone platform purpose-built for Shopify merchants that combines AI voice agents, human agent handoffs, an ecommerce outbound power dialer, SMS/MMS follow-ups, and revenue attribution. The platform enables 24/7 automated inbound support (order status, returns, FAQ) and outbound sales campaigns (abandoned cart recovery, VIP outreach, repeat buyer outreach) with native Shopify and Klaviyo integrations.
Product overview
Consio is an AI phone platform designed specifically for Shopify merchants, combining AI voice agents with human agent support to optimize phone-based customer interactions and drive ecommerce revenue. The platform consists of three core products: AI Voice Agent (handles inbound support calls 24/7 with full Shopify context), Ecom Power Dialer (enables outbound sales campaigns targeting high-intent shoppers), and AI Phone Platform (unified inbox with SMS/MMS and revenue attribution). Additional offerings include SMS Follow-ups for mid-call checkout links and two solution tiers—Sales Solution (for abandoned cart recovery and outbound campaigns) and Support Solution (for order status, returns, and FAQ handling). All components share native Shopify integration, enabling automated order lookups, returns processing, and real-time customer data access across every call.
Differentiator
Problem solved
Functional benefit
Products and services
- AI Voice Agent AI-powered voice agent that answers inbound customer calls 24/7 with full Shopify context (orders, tracking, catalog, returns). Resolves most calls without human intervention, looks up orders, searches catalogs, processes returns, and sends checkout links via SMS mid-call. Built for Shopify merchants.
- Ecom Power Dialer Outbound campaign dialer for Shopify merchants that launches automated calls targeting abandoned checkout recovery, VIP outreach, post-purchase upsells, and repeat buyer engagement. Can text checkout links mid-call and supports multi-step campaign queues.
- AI Phone Platform Unified AI phone platform for Shopify merchants combining AI voice agents, human agent handoffs, SMS/MMS follow-ups, and revenue attribution. Provides a unified inbox across inbound, outbound, SMS and MMS, surfaces past orders, conversations, and tickets automatically on every call, and includes enterprise analytics for live monitoring, call analytics, and revenue attribution.
Quantifiable outcome
- 70-80% of inbound calls resolved by AI without human
- +3 more outcomes
Companies that use Consio
Customer profileNamed customers8 records
Segments4 records
Ideal customer profiles3 records
Consio technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration2 records
AI capability7 records
Feature6 records
Consio partnerships and signals
Strategic signalPartnerships
Five partnerships are on record, tiered core platform partner, key integration partner, core infrastructure partner and sub-processor.
- Shopifycore platform partnerNative Shopify integration syncs products, customer segments, and orders automatically. Consio is built specifically for Shopify brands and listed on the Shopify App Store with 5.0 star rating.
- Klaviyokey integration partnerKlaviyo integration enables Consio to use customer segments and flows for triggering outbound campaigns based on customer behavior data.
- Twiliocore infrastructure partnerTwilio provides telephony services as a sub-processor. Consio was named a honoree in Twilio's AI Startup Searchlight Awards 2025.
- Googlesub-processorGoogle provides cloud services as an approved sub-processor under Consio's Data Processing Agreement.
- ElevenLabssub-processorElevenLabs provides AI text-to-speech (TTS) and speech-to-text (STT) services as an approved sub-processor.
Scale indicators10 records
Recent moves6 records
Expansion highlights6 records
Consio competitors and assessment
Company assessmentDirect peers
- Tidio: AI customer service platform targeting SMB ecommerce merchants with chatbots, live chat, and automation flows. Closely comparable go-to-market and customer segment, with growing voice/AI agent capabilities overlapping Consio's.
- Re:amaze: Customer support and live chat platform built for Shopify and ecommerce brands, including Shopify Plus. Competes with Consio in the 'unified inbox for ecommerce support' category with overlapping SMB Shopify merchant targeting.
- JustCall: Cloud phone system and AI-powered contact center for sales and support teams, with ecommerce and Shopify integration. Directly competes on inbound AI call handling, outbound dialing, and SMS workflows.
- Gorgias: Leading ecommerce helpdesk for Shopify merchants, offering AI-driven support automation across email, chat, and social. Consio's founders are ex-Gorgias, and Gorgias is the most direct category analog extending customer support into voice/SMS.
Broad incumbents
- Aircall: Established cloud-based phone system and contact center for SMB and mid-market, integrating with CRMs and helpdesks. A broader incumbent in the same voice-for-customer-engagement category as Consio, with deeper sales motion and larger footprint.
- Zendesk: Global customer service and engagement platform with AI agents, voice, and ecommerce integrations. A broad incumbent with voice/AI capabilities overlapping Consio's, but at vastly larger scale and across many verticals beyond Shopify.
Others
- Klaviyo: Leading ecommerce marketing automation platform integrated with Shopify, used for email, SMS, and behavioral campaigns. A current Consio integration partner and adjacent category, but not a direct competitor — Klaviyo could expand into voice to compete.
Emerging players
- Decagon: AI agent platform for customer support that builds autonomous conversational agents across chat, email, and voice. Overlaps with Consio's AI-voice-agent + human-handoff value proposition, though focused on larger enterprise customers.
- PolyAI: Enterprise voice AI platform for customer service automation, handling natural conversations for call deflection and self-service. Comparable technology stack and use case (AI voice agents for support), but at enterprise scale across multiple verticals.
- Vapi: Developer platform for building and deploying AI voice agents, used by vertical SaaS companies to add phone capabilities. A potential commoditizer of Consio's underlying voice AI layer, with growing ecommerce-adjacent use cases.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Consio social profiles
Digital presenceConsio compliance and trust
Trust signalCompliance2 records
Consio financial estimates
Financial estimateRevenue estimate
Valuation estimate
Consio leadership team
Management profileNumber of profiles
Profiles2 records
Consio funding detail
Funding detailFunding overview
Funding rounds2 records
Investors4 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Consio M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Consio
What does Consio do?
Consio provides an AI phone platform purpose-built for Shopify merchants that combines AI voice agents, human agent handoffs, an ecommerce outbound power dialer, SMS/MMS follow-ups, and revenue attribution. The platform enables 24/7 automated inbound support (order status, returns, FAQ) and outbound sales campaigns (abandoned cart recovery, VIP outreach, repeat buyer outreach) with native Shopify and Klaviyo integrations.
Is Consio a public or private company?
Consio is a private company. It is classified as venture growth investor backed and is currently operating.
When was Consio founded?
Consio was founded in 2025. It employs 11 to 50 people.
Where is Consio based?
Consio is headquartered in Dover, United States, in the North America region.
How does Consio make money?
Two revenue lines are on record. SaaS Subscription is the primary driver. The others are usage-based Components.
Who are Consio's main competitors?
Direct peers on record are Tidio, Re:amaze, JustCall and Gorgias. Broad incumbents are Aircall and Zendesk. Klaviyo is listed as an others. Emerging players are Decagon, PolyAI and Vapi.
Does Consio have an API?
No public API is recorded for Consio.
What industry is Consio in?
Consio's product category is Ecommerce AI Voice Platform. Its primary akta.pro industry code is HDAAAFAL, Contact Center Speech AI (agent assist, IVR automation), with a secondary code of BPAFAFAC, Marketing Automation Platforms & Services. Its NAICS code is 5132 and its SIC code is 7372.