Momos
Momos is an AI-powered customer engagement SaaS platform that helps multi-location restaurant and retail brands automate guest service, reputation management, and local marketing. Its proprietary AI agent "Alfie" autonomously resolves customer interactions across email, SMS, reviews, loyalty, and in-store channels for 5,000+ businesses across 600+ brands in 10 countries.
- Company typePrivate
- Founded2020
- HeadquartersSan Diego, United States
- Headcount51–100
- GTM typeB2B
- OfferingSoftware
What Momos does
Momos is an AI-powered customer engagement SaaS platform purpose-built for multi-location restaurant and retail brands. The platform unifies customer service, customer experience, and local marketing workflows across channels including email, SMS, surveys, reviews, ticketing, loyalty, in-app, offline, and in-store. Its centerpiece is "Alfie," a proprietary AI agent that autonomously resolves guest interactions, dispatches personalized recovery offers, and escalates to human agents only when necessary. The product claims a 91%+ auto-resolution rate, sub-5-minute average resolution time, and labor savings of roughly 1,200 hours per month per enterprise customer. Momos serves more than 5,000 businesses across 600+ brands and 20,000+ locations in 10 countries, with named enterprise customers including Shake Shack, Baskin Robbins, Guzman y Gomez, Papa Murphy's, Just Salad, Caribou Coffee, Taco Time, and BBQ Chicken.
The company operates as Merchant Management Solutions Pte Ltd, a Singapore-incorporated private limited company with a US office in San Diego, and employs 51-100 people. Revenue is generated through quote-based annual SaaS subscriptions sold via an enterprise sales motion (no self-serve or public pricing). The platform is delivered as cloud-based SaaS, with a careers portal hosted through Workable indicating active hiring. Funding history includes a $6.5 million seed round in August 2021 led by Alpha Wave Incubation and Peak XV Partners, followed by a $10 million Series A in April 2024 led by 645 Ventures with Peak XV, Alpha Wave, FJ Labs, Correlation Ventures, Soma Capital, and Taurus Ventures participating. The company has joined OpenAI's GPT-3 beta program, giving it priority access to large language model capabilities that underpin Alfie's natural language understanding and generation.
Momos firmographics
Firmographics- Name
- Momos
- Legal name
- Merchant Management Solutions Pte Ltd
- Website
- https://momos.com
- Company type
- Private
- Founded year
- 2020
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- Momos is an AI-powered customer engagement SaaS platform that helps multi-location restaurant and retail brands automate guest service, reputation management, and local marketing. Its proprietary AI agent "Alfie" autonomously resolves customer interactions across email, SMS, reviews, loyalty, and in-store channels for 5,000+ businesses across 600+ brands in 10 countries.
- Ownership category
- akta.pro rank
Momos industry classification
Industry- Product category
- Customer Experience Software
- NAICS
- Telephone Call Centers (56142)
- SIC
- Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- Model Monitoring, Accountability & Incident Management (HDAAAMAF)
Keywords
Where Momos is headquartered
LocationHeadquarters
- HQ city
- San Diego
- HQ country
- United States
- HQ region
- North America
Offices2 records
Markets served
Momos business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Infrastructure, Operations
Revenue model
- SaaS Subscription: Momos operates as a B2B SaaS platform for the Food & Beverage sector, charging multi-location brands for access to its AI-powered customer engagement platform. The platform manages customer interactions and automates the entire customer lifecycle across multiple locations.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Enterprise SaaS subscription for multi-location brands |
Go-to-market motion2 records
Distribution channels1 record
Marketing channels4 records
Momos product offering
Product offeringCore offering
Momos is an AI-powered customer engagement SaaS platform for multi-location restaurant and retail brands. It uses an AI agent named Alfie to automate guest interactions across email, SMS, reviews, surveys, ticketing, and loyalty channels, achieving 91%+ ticket auto-resolution. The platform provides real-time analytics by guest, location, and channel, and helps brands recover revenue, improve CSAT, and centralize reputation management across all stores.
Product overview
Momos is an AI-powered customer engagement platform for multi-location brands, consisting of a core platform with integrated modules for Customer Service, Customer Experience, and Local Marketing. The platform features an AI agent called 'Alfie' that autonomously handles guest interactions. Additionally, Momos offers six use case modules: Automate Customer Interactions, Recover Unhappy Customers, Improve Operational Excellence, Amplify Your Online Presence, Discover Customer Insights, and Retain Your Customers. The platform serves restaurants, retail, and other sectors across 10+ countries with over 20,000 locations.
Differentiator
Problem solved
Functional benefit
Products and services
- Momos Platform AI-powered customer engagement platform for multi-location brands that automates guest interactions, manages customer experience, and provides operational intelligence across 10+ countries.
- Alfie AI agent that autonomously handles guest interactions, providing instant resolution, personalized recovery offers, and loyalty rewards across all locations.
- Customer Experience Solution for managing CX workflows including surveys, loyalty programs, and feedback collection across multiple channels (In-App, In-Store, Offline), with sentiment analysis and real-time insights.
- Local Marketing Solution for amplifying online presence and managing local marketing initiatives including review generation, reputation management, and multi-location brand marketing.
Quantifiable outcome
- 91%+ ticket auto-resolution rate
- +8 more outcomes
Companies that use Momos
Customer profileNamed customers8 records
Segments5 records
Ideal customer profiles2 records
Momos technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration1 record
AI capability5 records
Feature6 records
Momos partnerships and signals
Strategic signalPartnerships
Two partnerships are on record, tiered core and major.
- OpenAIcoreMomos partnered with OpenAI to join the GPT-3 beta program, enabling the company to leverage advanced AI capabilities for its customer engagement platform.
- FoodVest GroupmajorFoodVest Group operates international brands including Caribou Coffee, Fuddruckers, Francescos Pizza, and Marble Slab Creamery. With 41 Caribou Coffee locations across Bahrain and Saudi Arabia, and 57 total locations under the Momos platform, FoodVest represents a major customer relationship.
Scale indicators9 records
Recent moves6 records
Expansion highlights5 records
Momos competitors and assessment
Company assessmentDirect peers
- Birdeye: Birdeye is a customer experience and reputation management platform focused on multi-location brands, offering review management, messaging, surveys, and AI-driven engagement—directly comparable to Momos's Customer Service, CX, and Local Marketing modules for the same enterprise buyer.
- Yext: Yext provides listings management, reputation monitoring, and customer engagement tools for multi-location enterprises, competing directly with Momos's Local Marketing and review response capabilities for the same enterprise multi-location buyers.
- Podium: Podium is an AI-powered customer interaction platform for local businesses and multi-location brands, with messaging, reviews, and AI employee agents—overlapping directly with Momos's AI agent and multi-channel engagement positioning.
- Reputation.com: Reputation.com delivers reputation management, customer experience, and social media solutions purpose-built for multi-location enterprises, closely mirroring Momos's enterprise multi-location CX stack.
Broad incumbents
- Sprinklr: Sprinklr is a large enterprise customer experience management platform with AI-driven service, insights, and social engagement modules that overlap with Momos's broader CX capabilities, though it serves multiple verticals beyond hospitality.
- Zendesk: Zendesk is a leading customer service and engagement SaaS platform with AI agents and ticketing that compete for the same multi-location CX budget, but it is a horizontal platform not specialized in hospitality.
- Salesforce Service Cloud: Salesforce Service Cloud is a broad enterprise CX and CRM platform with Einstein AI agents that increasingly competes for the same multi-location service automation budgets as Momos.
- HubSpot Service Hub: HubSpot Service Hub provides customer service, ticketing, and AI-powered engagement tools that compete with Momos's Customer Service module for multi-location brand customers.
Emerging players
- Olo: Olo is a restaurant-specific SaaS platform for digital ordering, guest engagement, and marketing—serving the same multi-location restaurant enterprise buyer as Momos with adjacent capabilities in customer engagement.
- Tattle: Tattle is a guest feedback and CX analytics platform purpose-built for restaurants, comparable to Momos's Discover Customer Insights and Recover Unhappy Customers use cases within the same F&B vertical.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights1 record
Customer concentration
Momos social profiles
Digital presenceMomos financial estimates
Financial estimateRevenue estimate
Valuation estimate
Momos leadership team
Management profileNumber of profiles
Profiles1 record
Momos funding detail
Funding detailFunding overview
Funding rounds2 records
Investors13 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Momos M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Momos
What does Momos do?
Momos is an AI-powered customer engagement SaaS platform for multi-location restaurant and retail brands. It uses an AI agent named Alfie to automate guest interactions across email, SMS, reviews, surveys, ticketing, and loyalty channels, achieving 91%+ ticket auto-resolution. The platform provides real-time analytics by guest, location, and channel, and helps brands recover revenue, improve CSAT, and centralize reputation management across all stores.
Is Momos a public or private company?
Momos is a private company. It is classified as venture growth investor backed and is currently operating.
When was Momos founded?
Momos was founded in 2020. It employs 51 to 100 people.
Where is Momos based?
Momos is headquartered in San Diego, United States, in the North America region.
How does Momos make money?
One revenue line is on record: saaS Subscription.
Who are Momos's main competitors?
Direct peers on record are Birdeye, Yext, Podium and Reputation.com. Broad incumbents are Sprinklr, Zendesk, Salesforce Service Cloud and HubSpot Service Hub. Emerging players are Olo and Tattle.
Does Momos have an API?
No public API is recorded for Momos.
What industry is Momos in?
Momos's product category is Customer Experience Software. Its primary akta.pro industry code is HDAAAMAF, Model Monitoring, Accountability & Incident Management. Its NAICS code is 56142 and its SIC code is 7370.