Starmind
Starmind is an AI-powered enterprise knowledge management platform that automatically maps employee expertise from work patterns and routes queries to in-house experts. It serves large enterprises across pharma, manufacturing, insurance, CPG, and consulting via subscription SaaS.
- Company typePrivate
- Founded2010
- HeadquartersZürich, Switzerland
- Headcount51–100
- GTM typeB2B
- OfferingSoftware
What Starmind does
Starmind is a Zürich-based enterprise software company founded in 2010 that builds an AI-powered expertise mapping and knowledge management platform. Its core technology automatically infers which employees hold specific expertise inside an organization by analyzing work artifacts such as JIRA tickets, SharePoint documents, and communication patterns—thereby eliminating manual tagging or self-reporting. The platform addresses the gap between documented information and undocumented (tacit) human knowledge, routing employee queries to internal experts in real time. Its product suite includes the Knowledge Engine (core expertise-mapping platform), Knowledge Suite (combining documented and tacit knowledge), Expert Finder (expertise directory), Integrations and Connectors (with Slack, Microsoft Teams, JIRA, Workday, ServiceNow, SharePoint, SAP, and Azure), and StarGPT, a generative-AI product launched in 2023 that combines LLM speed with human-verified expertise in a secure enterprise environment.
Starmind serves large enterprise customers across pharmaceuticals and life sciences (Roche, Novartis), consumer packaged goods (PepsiCo, Mondelēz), manufacturing (Hitachi Energy, KSB, Dräger, ZF), insurance (Swiss Re), telecommunications (Swisscom), and consulting (Accenture). It monetizes through quote-based annual or multi-year enterprise SaaS subscriptions, sold primarily via direct enterprise field sales, with additional distribution through Microsoft Azure Marketplace and AppSource. Total disclosed funding is approximately $25M across three rounds (2014, 2016, 2018, the last led by Yttrium at $15M), and the company was ranked among the Top 100 Swiss Startups.
In March 2026, Starmind was acquired by US-based AI support automation company Capacity, which reported $60M in ARR and profitability in 2025. The acquisition integrates Starmind's expertise-mapping technology into Capacity's platform serving 20,000+ companies, positioning Starmind as a subsidiary within a larger enterprise knowledge and support stack.
Starmind firmographics
Firmographics- Name
- Starmind
- Legal name
- Starmind
- Website
- https://starmind.ai
- Company type
- Private
- Founded year
- 2010
- Operating status
- Acquired
- Headcount range
- 51–100 employees
- Short description
- Starmind is an AI-powered enterprise knowledge management platform that automatically maps employee expertise from work patterns and routes queries to in-house experts. It serves large enterprises across pharma, manufacturing, insurance, CPG, and consulting via subscription SaaS.
- Ownership category
- akta.pro rank
Starmind industry classification
Industry- Product category
- Enterprise Knowledge Management Software
- NAICS
- Software Publishers (513210), Computer Systems Design and Related Services (54151)
- SIC
- Services-Prepackaged Software (7372), Services-Computer Programming, Data Processing, Etc. (7370)
- akta.pro primary industry
- Enterprise AI Data & Knowledge Platforms (Vector Databases, Knowledge Graphs) (HDAEANAH)
- akta.pro secondary industries
- IT Knowledge Management & Service Desk Platforms (HDAEALAH), iBPMS (Intelligent BPM Suites) & Process Automation Suites (HDAEAHAG)
Keywords
Where Starmind is headquartered
LocationHeadquarters
- HQ city
- Zürich
- HQ country
- Switzerland
- HQ region
- Europe
Offices1 record
Markets served
Starmind business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Marketing or Sales, Infrastructure, Operations
Revenue model
- Enterprise SaaS Subscription: Subscription-based licensing model for enterprise customers. The platform is offered as a cloud-based solution with flexible pricing, modular tools, and standalone API access announced for September 2025. Revenue is generated through annual or multi-year contracts with enterprise organizations.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Enterprise subscription with modular, scalable pricing |
Distribution channels3 records
Marketing channels7 records
Starmind product offering
Product offeringCore offering
Starmind sells a B2B enterprise SaaS platform, anchored by its AI-powered Knowledge Engine, that automatically maps who holds specific expertise inside an organization by analyzing work patterns and digital footprints such as completed JIRA tickets, SharePoint documents, and enterprise system interactions, without requiring manual tagging. The platform combines this expertise mapping with the Knowledge Suite, Expert Finder, and StarGPT generative AI to route employee queries to the right internal experts and provide human-verified answers, integrating natively with Slack, Microsoft Teams, JIRA, Workday, SharePoint, and ServiceNow.
Product overview
Starmind offers a unified AI-powered knowledge management platform with a modular architecture. The core Knowledge Engine serves as the central platform that maps organizational expertise in real-time, which is extended through the Knowledge Suite for comprehensive knowledge combining documented and undocumented knowledge. Additional modules include Expert Finder for expertise identification, Integrations for connecting enterprise tools (Slack, Microsoft Teams, JIRA, Workday, SharePoint), and Connectors for technical system integration. The platform also features StarGPT—a generative AI product combining LLMs with human verification. Together, these products enable enterprises to access both structured AI knowledge and real-time human expertise through a unified solution.
Differentiator
Problem solved
Functional benefit
Products and services
- Knowledge Engine
Quantifiable outcome
- New employees can be productive from day one by instantly knowing who to reach out to for expertise
- +3 more outcomes
Companies that use Starmind
Customer profileNamed customers11 records
Segments6 records
Ideal customer profiles4 records
Starmind technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration10 records
AI capability7 records
Feature5 records
Starmind partnerships and signals
Strategic signalPartnerships
Eight partnerships are on record, tiered flagship, core and minor.
- CapacityflagshipUS-based AI support automation company Capacity acquired Starmind in March 2026. The acquisition integrates Starmind's expertise-mapping technology into Capacity's platform, enabling enterprises to access both structured AI knowledge and real-time human expertise through a unified solution. Capacity reported $60 million in ARR and profitability in 2025.
- MicrosoftcoreDeep integration with Microsoft ecosystem including Microsoft 365, Microsoft Teams, Azure Marketplace, AppSource, and Copilot integration. Starmind's Knowledge Engine connects seamlessly with Teams, and the company has developed specific integrations for Microsoft 365 workflow enhancement.
- SlackcoreSlack integration for desktop and mobile app enabling seamless AI-powered knowledge sharing within Slack workflows. Users can access expertise directly within their existing Slack environment.
- ServiceNowcoreIntegration with ServiceNow demonstrated in Swiss Re case study, where Starmind was integrated with ServiceNow to change internal processes and help employees crowdsource knowledge from across the globe.
- CapgeminiminorJoint webinar with Capgemini on 'Reinventing Human Resources with AI', featuring Michael Sternecker from Starmind and Johan Zillmann and Iris Brückner from Capgemini.
- APQCminorPodcast and content partnership with APQC on topics including 'The Value of AI-Driven Skills Profiles' and 'Using AI to Find Experts and Get Questions Answered'.
- WHU - Otto Beisheim School of ManagementminorStarmind partnered with WHU for Ideahack 2020 to help identify new opportunities to make human potential visible, engaging with the future workforce.
- Sales Enablement CollectiveminorPartnership to create the ebook 'AI and Sales: A Winning Combination', a pocket handbook for turning sales and AI into a winning combination.
Scale indicators4 records
Recent moves7 records
Expansion highlights6 records
Starmind competitors and assessment
Company assessmentBroad incumbents
- ServiceNow (Now Assist): ServiceNow's Now Assist and AI capabilities address enterprise knowledge management within its ITSM platform. Comparable to Starmind in IT/ServiceNow integration use cases (e.g., Swiss Re deployment).
- Atlassian (Confluence): Confluence is a widely deployed enterprise wiki and knowledge base. As a broad incumbent with established distribution, it competes with Starmind's Knowledge Suite for organizational documentation and team knowledge workflows.
- Microsoft (Viva Topics & Copilot): Microsoft ships Viva Topics (knowledge management) and Copilot (generative AI assistant) that overlap with Starmind's expertise mapping. As a broad incumbent with deep enterprise distribution, it is the largest competitive threat to Starmind's category.
Direct peers
- Guru: Enterprise knowledge management SaaS that delivers verified, in-workflow answers to employees. Targets the same enterprise buyer as Starmind with overlapping use cases in expertise discovery and knowledge sharing.
- Bloomfire: Enterprise knowledge management platform focused on capturing institutional knowledge and surfacing expertise. Comparable to Starmind in customer base (large enterprises) and problem space (tacit knowledge capture).
- Capacity: US-based AI support automation platform that acquired Starmind in March 2026. Capacity combines structured AI knowledge with Starmind's expertise mapping, making it the most direct comparison in enterprise AI knowledge management.
- Workai: Employee experience and knowledge discovery platform that maps skills and expertise across organizations. Closely aligned with Starmind's expertise mapping value proposition for enterprise intranets.
- Slab: Modern knowledge base platform for enterprise teams that unifies documentation and expertise. Overlaps with Starmind's Knowledge Engine for structured and semi-structured organizational knowledge.
- Tettra: AI-powered knowledge management and Q&A platform for teams. Competes directly with Starmind's Expert Finder and Knowledge Suite in the same horizontal enterprise segment.
Emerging players
- Glean: AI-powered enterprise search and knowledge platform that connects employees to information across workplace apps. Emerging player with significant overlap with Starmind's enterprise AI knowledge positioning.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Starmind social profiles
Digital presenceStarmind compliance and trust
Trust signalCompliance1 record
Starmind financial estimates
Financial estimateRevenue estimate
Valuation estimate
Starmind leadership team
Management profileNumber of profiles
Profiles7 records
Starmind funding detail
Funding detailFunding overview
Funding rounds3 records
Investors1 record
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Starmind M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Starmind
What does Starmind do?
Starmind sells a B2B enterprise SaaS platform, anchored by its AI-powered Knowledge Engine, that automatically maps who holds specific expertise inside an organization by analyzing work patterns and digital footprints such as completed JIRA tickets, SharePoint documents, and enterprise system interactions, without requiring manual tagging. The platform combines this expertise mapping with the Knowledge Suite, Expert Finder, and StarGPT generative AI to route employee queries to the right internal experts and provide human-verified answers, integrating natively with Slack, Microsoft Teams, JIRA, Workday, SharePoint, and ServiceNow.
Is Starmind a public or private company?
Starmind is a private company. It is classified as corporate owned and is currently acquired.
When was Starmind founded?
Starmind was founded in 2010. It employs 51 to 100 people.
Where is Starmind based?
Starmind is headquartered in Zürich, Switzerland, in the Europe region.
How does Starmind make money?
One revenue line is on record: enterprise SaaS Subscription.
Who are Starmind's main competitors?
Broad incumbents on record are ServiceNow (Now Assist), Atlassian (Confluence) and Microsoft (Viva Topics & Copilot). Direct peers are Guru, Bloomfire, Capacity, Workai, Slab and Tettra. Glean is listed as an emerging player.
Does Starmind have an API?
Yes. Starmind offers flexible pricing with modular tools and standalone API access, making it easier to scale and integrate. The company provides the Knowledge Engine that can be integrated into enterprise workflows.
What industry is Starmind in?
Starmind's product category is Enterprise Knowledge Management Software. Its primary akta.pro industry code is HDAEANAH, Enterprise AI Data & Knowledge Platforms (Vector Databases, Knowledge Graphs), with a secondary code of HDAEALAH, IT Knowledge Management & Service Desk Platforms. Its NAICS code is 513210 and its SIC code is 7372.