OnShift

What OnShift does

OnShift delivers cloud-based human capital management (HCM) software purpose-built exclusively for senior care and post-acute care operators. Founded in 2008 and headquartered in Cleveland, Ohio, the company unifies five functional modules—talent acquisition, workforce scheduling, payroll & HRIS, engagement & retention, and reporting & compliance—into a single integrated suite sold to skilled nursing facilities, assisted living communities, memory care operators, and continuing care retirement communities. The core technology is a multi-tenant SaaS platform with embedded AI capabilities for predictive shift recommendations, overtime and agency-cost monitoring, anomaly detection on timekeeping data, and CMS Payroll-Based Journal (PBJ) compliance reporting. The OnShift Mobile App (iOS/Android) and the recently launched OnShift X app (July 2025) provide employee-facing surfaces for scheduling, messaging, earned wage access, and recognition.

OnShift's principal strategic differentiator is SAMI (Schedule Automation Marketplace Integration), which links OnShift's scheduling software with parent company ShiftKey's two-sided marketplace of 40,000+ independent licensed healthcare professionals. This integration provides total workforce visibility—prioritizing internal employee shift requests before posting unfilled shifts to ShiftKey's marketplace—delivering documented results including 45% average reduction in agency usage and up to 90% reduction in unfilled shifts. The platform also includes OnShift Wallet, an earned wage access (EWA) feature powered by Payactiv, through which senior care employees have accessed $125M+ in early wages.

OnShift operates as a wholly-owned brand of ShiftKey following a 2022 acquisition, having previously raised approximately $32M in equity from Draper Triangle, Health Velocity Capital, HLM Venture Partners, Early Stage Partners, Clearlake Capital, and others. The company employs 101–250 people, generates revenue through multi-year SaaS subscriptions sold via a direct enterprise sales motion, and serves thousands of healthcare organizations across 40+ U.S. states and Canada.

Name

OnShift

Legal name

OnShift, Inc.

Website

https://onshift.com

Company type

Private

Founded year

2008

Operating status

Operating

Headcount range

101–250 employees

Short description

OnShift delivers cloud-based human capital management software purpose-built exclusively for senior care and post-acute care operators. A wholly-owned ShiftKey brand, it unifies talent acquisition, scheduling, payroll, engagement, and CMS compliance reporting for thousands of skilled nursing, assisted living, and long-term care facilities across the U.S. and Canada.

Ownership category

akta.pro rank

Product category

Healthcare Workforce Management Software

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518), Computer Systems Design and Related Services (54151)

SIC

Services-Prepackaged Software (7372), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Human Capital Management (HCM) & Payroll Platforms (HDAEAEAJ)

akta.pro secondary industries

Workforce Management & Scheduling (BPACAPAI), HR Service Delivery, Case Management & Employee Self-Service (BPACAPAL)

Keywords

• Senior care workforce management
• Healthcare scheduling software
• Long-term care HCM
• Skilled nursing staffing
• Post-acute care payroll

Headquarters

HQ city

Cleveland

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Marketing or Sales, Operations, Infrastructure

Revenue model

1. SaaS Subscription (Workforce Management Suite): OnShift generates revenue primarily through SaaS subscription fees for its integrated workforce management platform. The suite includes Talent Acquisition, Workforce Management/Scheduling, Payroll & HRIS, Engagement & Retention, and Reporting & Compliance modules — sold as a unified platform or as individual product modules to senior care and post-acute care organizations.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels9 records

Core offering

OnShift sells a cloud-based human capital management (HCM) SaaS platform purpose-built for long-term care, skilled nursing, and senior living organizations. The platform unifies talent acquisition, workforce scheduling, payroll & HRIS, employee engagement and retention, and CMS compliance reporting into a modular suite. A flagship differentiator is SAMI, which integrates the scheduling software with ShiftKey's marketplace of 40,000+ independent licensed healthcare professionals to provide total workforce visibility and reduce reliance on staffing agencies.

Product overview

OnShift offers a next-generation workforce management platform purpose-built for long-term care and senior living, comprising a unified core platform plus modular product suites. The OnShift Platform serves as the central hub, integrating Talent Acquisition, Workforce Management (anchored by OnShift Schedule X), Payroll & HRIS, Engagement & Retention (featuring OnShift Engage and OnShift Wallet), and Reporting & Compliance (Workforce Analytics and Payroll-Based Journal Reporting). A key differentiator is SAMI (Schedule Automation Marketplace Integration), which extends the scheduling module by connecting to ShiftKey's marketplace of independent healthcare professionals for total workforce visibility. The product portfolio also includes the OnShift Mobile App for iOS and Android, and a set of integration connectors including ADP Marketplace and Payactiv-powered financial wellness tools.

Differentiator

Problem solved

Functional benefit

Brands

• OnShift Platform: Next-generation software platform purpose-built for long-term care and senior living workforce management.
• OnShift Schedule
• OnShift Engage
• OnShift Wallet
• SAMI

Products and services

• OnShift Platform The central next-generation workforce management platform purpose-built for long-term care and senior living. It unifies talent acquisition, scheduling, payroll, engagement, and compliance into a single integrated suite designed to dramatically reduce turnover rates, decrease costs, and improve quality and continuity of care.
• Talent Acquisition Software Applicant tracking system with automated background screenings, electronic onboarding, and hiring analytics. Provides a robust, easy-to-use platform to manage the entire hiring lifecycle from sourcing to onboarding, claiming a 35% reduction in time to hire.
• Workforce Management Software Workforce scheduling, labor management, overtime monitoring, and communication system. Includes OnShift Schedule X as its flagship scheduling component, enabling streamlined schedule creation, shift filling, and real-time decision support, with claims of up to 70% increase in efficiencies.
• Payroll & HRIS Best-in-class payroll and HRIS solutions, benefits administration, and early wage access for employees. Provides flexibility and choice with best-in-class partner solutions and seamless integrations for deep workforce insights.
• Engagement & Retention Software Staff surveys, performance monitoring, automated rewards system, new hire tracking, and financial wellness. Comprises OnShift Engage (employee engagement, surveys, recognition, and rewards) and OnShift Wallet (earned wage access), claiming a 33% reduction in employee turnover.
• Reporting & Compliance Software Overtime tracking, time theft monitoring, employee utilization, hiring analytics, and payroll-based journal reporting. Includes dedicated Workforce Analytics and Payroll-Based Journal (PBJ) Reporting modules for proactive staffing decisions and CMS compliance.
• OnShift Schedule X Modern, mobile-first workforce scheduling software for senior care that enables predictive scheduling, configurable templates, automated approvals, real-time decision support, and integration with clinical and timekeeping systems. Achieves up to 70% reduction in overtime and saves up to 300 hours annually in administrative time per community.
• OnShift Engage Employee engagement software that fuels workforce engagement through real-time employee feedback, manager-employee relationship strengthening, recognition and reward contributions, and new hire performance tracking. Part of the Engagement & Retention module.
• OnShift Wallet Earned wage access financial wellness software powered by Payactiv. Gives employees real-time access to their unpaid wages between paychecks, integrated with time & attendance and payroll systems at no cost or risk to employers. Senior care employees have accessed over $125M+ in early wages.
• SAMI (Schedule Automation Marketplace Integration) Workforce optimization product that unites OnShift's scheduling software with ShiftKey's marketplace of independent healthcare professionals. Provides total workforce visibility, prioritizing employee shift requests before posting to the ShiftKey marketplace. Reduces agency usage by 45% on average and enables up to 6% census growth.
• Workforce Analytics Senior care workforce analytics providing a 360° view into staffing with embedded dashboards, automated alerts, personalized reporting, and AI-driven predictive insights. Includes 60+ hiring reports, labor cost monitoring, and proactive identification of staffing gaps and turnover risks.
• Payroll-Based Journal (PBJ) Reporting CMS-compliant Payroll-Based Journal reporting software that automatically collects, classifies, and submits staffing data to the Centers for Medicare & Medicaid Services. Includes contractor and agency hour imports, job code classification, and submission-ready exportable reports.
• OnShift Mobile App Mobile application (iOS and Android) providing employees all-in-one access to their schedules, recognition and rewards balances, earned wages, shift requests, and in-app messaging and notifications. Serves as the employee-facing companion to the OnShift Platform and Schedule X.

Quantifiable outcome

• Reduces unfilled shifts by up to 94%
• +16 more outcomes

Named customers10 records

Segments2 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

AI capability5 records

Feature7 records

Partnerships

Three partnerships are on record, tiered flagship / core and core.

• ShiftKeyflagship / coreStrategic or Co-development PartnerOnShift is a wholly-owned brand of ShiftKey. ShiftKey is a technology company operating a marketplace of 40,000+ independent licensed healthcare professionals. The two companies co-developed SAMI (Schedule Automation Marketplace Integration), which integrates OnShift's scheduling software with ShiftKey's marketplace to provide senior care operators with total workforce visibility — combining internal employees and independent professionals in a single scheduling system. This partnership represents OnShift's core strategic direction and go-to-market motion.
• PayactivcoreTechnology or IntegrationPayactiv powers OnShift Wallet, an earned wage access (EWA) financial wellness feature within OnShift's Engagement & Retention module. Payactiv provides the underlying technology for real-time wage access, financial counseling, bill payment, and the OnShift Wallet Visa Prepaid Card. OnShift Wallet is marketed as a no-cost, no-risk benefit to employers. Payactiv's technology is white-labeled within the OnShift ecosystem.
• ADPcoreTechnology or IntegrationOnShift integrates with ADP Marketplace, adding two data integrations that allow senior care operators to connect OnShift's scheduling and HR software with ADP's payroll processing and HRIS systems. This integration enables seamless data flow between time & attendance, scheduling, and payroll — reducing administrative burden and ensuring accurate payroll-based journal reporting.

Scale indicators17 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• SmartLinx Solutions: SmartLinx provides workforce management software purpose-built for skilled nursing, assisted living, and post-acute care—directly competing with OnShift in the same vertical with overlapping scheduling, time & attendance, and compliance features. It is the most head-to-head competitor in the senior care WFM category.
• Deputy: Deputy provides cloud-based employee scheduling, time tracking, and workforce management for shift-based industries including healthcare. It competes with OnShift's Schedule X in the shift scheduling layer, particularly for mid-market and single-facility operators seeking simpler, faster-to-deploy solutions.
• When I Work: When I Work is a shift-based workforce management platform targeting hourly and frontline employees across industries including healthcare and senior living. It competes with OnShift on employee scheduling, shift swapping, and team communication for smaller senior care operators.
• QGenda: QGenda provides healthcare-specific workforce scheduling and management solutions, with deep penetration in hospitals and expanding presence in post-acute and ambulatory care. It competes with OnShift Schedule X in clinical and operational scheduling within senior care-adjacent segments.

Broad incumbents

• UKG (Ultimate Kronos Group): UKG offers enterprise HCM, workforce management, and scheduling solutions with healthcare-specific functionality across hospitals and senior care. As a broad incumbent, it competes with OnShift at larger multi-facility operators where bundled HCM suites are preferred over vertical point solutions.
• Workday: Workday is a leading enterprise HCM and financial management cloud platform with growing healthcare vertical functionality. While not a direct competitor in senior care scheduling, it competes for the broader HR/payroll/employee record layer at large multi-facility senior care operators.
• ADP: ADP is a global HR, payroll, and benefits provider with a large healthcare customer base and an integrated marketplace (ADP Marketplace) that OnShift already integrates with. ADP competes with OnShift's Payroll & HRIS module and represents both a partner and competitor depending on customer segment.
• isolved: isolved is a mid-market HCM platform offering HR, payroll, workforce management, and benefits administration. It competes with OnShift for senior care operators seeking a single-vendor HCM suite, particularly in the mid-market segment where OnShift also positions via inside sales.

Emerging players

• Shiftboard: Shiftboard provides employee scheduling and workforce management software for shift-based industries including healthcare, manufacturing, and security. It overlaps with OnShift in scheduling logic and shift-filling capabilities for frontline healthcare workforces.
• Snagajob: Snagajob operates an hourly job marketplace and workforce platform connecting employers with frontline workers. While its primary focus is hourly retail and hospitality, its hiring and shift-filling capabilities are adjacent to OnShift's talent acquisition and SAMI marketplace products.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/onshift
• Xx.com/OnShift

Revenue estimate

Valuation estimate

Number of profiles

Profiles9 records

Funding overview

Funding rounds8 records

Investors14 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A1 record

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about OnShift