AirHelp
- Company typePrivate
- Founded2013
- HeadquartersNew York, United States
- Headcount251–500
- GTM typeB2C
- OfferingServices
AirHelp firmographics
Firmographics- Name
- AirHelp
- Legal name
- AirHelp Germany GmbH
- Website
- https://airhelp.com
- Company type
- Private
- Founded year
- 2013
- Operating status
- Operating
- Headcount range
- 251–500 employees
- Ownership category
- akta.pro rank
AirHelp industry classification
Industry- Product category
- Air Passenger Rights & Flight Compensation Services
- NAICS
- Support Activities for Air Transportation (4881)
- akta.pro primary industry
- Air Service Level & Traveler Experience Management (THACAHAH)
Keywords
Where AirHelp is headquartered
LocationHeadquarters
- HQ city
- New York
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
AirHelp business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure
Revenue model
- No Win, No Fee Compensation Claims: Standard contingency fee model where AirHelp charges 35% of successful compensation awards (including VAT). If claim goes to legal action, additional 15% fee applies. No fee charged if claim is unsuccessful.
- AirHelp+ Membership: Annual subscription membership providing flight protection benefits including insurance payouts ($200 for delays/cancellations), lounge access, and airline compensation claims with no service fee deducted. Plans range from $179.99/year for 6 trips to $249.99/year for 9 trips.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Transaction based/ take rate | One time/ perpetual license | No Win, No Fee Standard Service |
| Subscription | Annual | AirHelp+ 6 trips (US Comfort) |
| Subscription | Annual | AirHelp+ 9 trips (US Pro) |
| Subscription | Pay-as-you-go | Single Trip Protection |
Go-to-market motion2 records
Distribution channels2 records
Marketing channels6 records
AirHelp product offering
Product offeringCore offering
AirHelp helps individual air passengers claim compensation for flight delays, cancellations, overbookings, missed connections, and baggage issues under regulations such as EU EC 261, UK 261, and other jurisdictions, on a no-win, no-fee basis with a 35% contingency fee. It combines this core claims service with an AirHelp+ premium flight-protection membership (subscription) and a free mobile app that provides real-time flight tracking, compensation alerts, and automatic booking detection. Operationally, AirHelp pairs a self-serve digital platform with in-house legal teams across 35+ countries to file, negotiate, and litigate claims against airlines.
Product overview
AirHelp operates as a unified platform combining a core compensation claims service with premium membership add-ons and mobile applications. The core AirHelp service enables passengers to check eligibility and file claims for flight compensation under EU EC 261 and other international regulations, with a 35% no-win, no-fee pricing model. AirHelp+ premium membership (from $179.99/year) provides bundled protection including $200 fast insurance payouts, lounge access, and up to $650 airline compensation with no service fees. The AirHelp Mobile App serves as the primary interface for flight tracking, compensation alerts, and managing AirHelp+ benefits, with native Gmail and Calendar integrations for automatic flight detection. Additional offerings include AirHelp Score for rights awareness, Cargo Claim Service for rail partners, and Single Trip Protection for one-time trip coverage.
Differentiator
Problem solved
Functional benefit
Brands
- AirHelp+: A membership program providing flight protection, insurance payouts, lounge access, and compensation handling for disrupted flights. Includes benefits such as $200 fast payouts for delays over 3 hours, up to $650 airline compensation, and access to 1,300+ airport lounges worldwide.
Products and services
- AirHelp Flight Compensation Claims Core consumer service that checks eligibility and files compensation claims for delayed, cancelled, overbooked, or missed-connection flights under EU EC 261, UK 261, and other passenger-rights regulations, on a no-win, no-fee basis with a 35% service fee (plus an extra 15% if legal action is required). Aimed at individual air travelers who have experienced a disruption.
- AirHelp+ Premium Flight Protection Membership Annual subscription membership providing up to $1,250 per disruption protection, including $200 fast insurance payouts for delays over 3 hours, cancellations, missed connections, and lost/delayed baggage, access to 1,300+ airport lounges, and up to $650 in airline compensation with no service fees deducted. Plans range from $179.99/year (6 trips) to $249.99/year (9 trips). Targeted at proactive air travelers seeking comprehensive protection.
- AirHelp Mobile App (iOS and Android) Free mobile application providing real-time flight tracking, disruption notifications, automatic booking detection via Gmail and Calendar, compensation alerts, claim tracking, and access to AirHelp+ membership features via in-app purchase. Aimed at individual travelers who want proactive flight monitoring and compensation awareness.
- AirHelp Score Standalone informational tool that educates air travelers about their passenger rights and compensation eligibility under various flight disruption scenarios.
- Cargo Claim Service Service for processing cargo claims related to rail shipments, provided in conjunction with rail partners for B2B-style cargo operations.
- AirHelp+ Single Trip Protection One-time trip protection for a single booking—including one-way flights, round trips, and trips with connections—offering $200 payouts for delays of 3+ hours, last-minute cancellations, and lost/delayed luggage, priced at $22.99 per trip.
Quantifiable outcome
- 3 million passengers successfully paid compensation
- +2 more outcomes
Companies that use AirHelp
Customer profileNamed customers1 record
Segments1 record
Ideal customer profiles1 record
AirHelp technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration7 records
AI capability4 records
Feature4 records
AirHelp partnerships and signals
Strategic signalScale indicators8 records
Recent moves7 records
Expansion highlights7 records
AirHelp competitors and assessment
Company assessmentDirect peers
- Flightright: German flight compensation company (founded 2010) operating on a similar no-win-no-fee model with EC 261 specialization. Directly competes with AirHelp for European passenger rights claims.
- EUclaim: Dutch-based flight compensation claims firm with similar contingency-fee model and EC 261 focus. Direct competitor in the European passenger rights market.
- SkyRefund: Spanish-headquartered flight compensation service targeting European passenger rights claims. Closely comparable business model and customer base to AirHelp.
- MyFlightRefund: European passenger rights claims service using a similar no-win-no-fee structure for delayed and cancelled flights. Directly comparable to AirHelp's core claims offering.
- ClaimCompass: Flight compensation claims company acquired by AirHelp in November 2024. Was a direct competitor before becoming part of AirHelp's platform.
- AirRefund: European flight compensation claims service operating on a similar contingency-fee model. Direct competitor in passenger rights claims.
- Cancel-Help: European flight claims service focused on cancellations, delays, and overbookings under EC 261. Direct competitor to AirHelp in the passenger rights niche.
- Claims.co.uk: UK-focused passenger rights claims provider operating on a similar no-win-no-fee basis for flight disruptions. Direct competitor in UK 261 claims.
- Refundmore: Flight compensation specialist handling delayed and cancelled flight claims for European passengers. Closely comparable model to AirHelp's core service.
- Compensation2Fly: European flight compensation service operating on a similar contingency-fee basis for EC 261 claims. Direct competitor in the same niche.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks6 records
Key highlights7 records
Customer concentration
AirHelp social profiles
Digital presenceAirHelp compliance and trust
Trust signalCompliance2 records
AirHelp financial estimates
Financial estimateRevenue estimate
Valuation estimate
AirHelp leadership team
Management profileNumber of profiles
Profiles10 records
AirHelp funding detail
Funding detailFunding overview
Funding rounds10 records
Investors24 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
AirHelp M&A and investment
M&A and investmentM&A1 record
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about AirHelp
What does AirHelp do?
AirHelp helps individual air passengers claim compensation for flight delays, cancellations, overbookings, missed connections, and baggage issues under regulations such as EU EC 261, UK 261, and other jurisdictions, on a no-win, no-fee basis with a 35% contingency fee. It combines this core claims service with an AirHelp+ premium flight-protection membership (subscription) and a free mobile app that provides real-time flight tracking, compensation alerts, and automatic booking detection. Operationally, AirHelp pairs a self-serve digital platform with in-house legal teams across 35+ countries to file, negotiate, and litigate claims against airlines.
Is AirHelp a public or private company?
AirHelp is a private company. It is classified as venture growth investor backed and is currently operating.
When was AirHelp founded?
AirHelp was founded in 2013. It employs 251 to 500 people.
Where is AirHelp based?
AirHelp is headquartered in New York, United States, in the North America region.
How does AirHelp make money?
Two revenue lines are on record. No Win, No Fee Compensation Claims are the primary driver. The others are airHelp+ Membership.
Who are AirHelp's main competitors?
Direct peers on record are Flightright, EUclaim, SkyRefund, MyFlightRefund, ClaimCompass, AirRefund, Cancel-Help, Claims.co.uk, Refundmore and Compensation2Fly.
Does AirHelp have an API?
No public API is recorded for AirHelp.
What industry is AirHelp in?
AirHelp's product category is Air Passenger Rights & Flight Compensation Services. Its primary akta.pro industry code is THACAHAH, Air Service Level & Traveler Experience Management. Its NAICS code is 4881.