AirRefund
AirRefund, a brand of Dutch Yource B.V., is a self-serve flight compensation claims service that helps individual air passengers claim up to €600 per disrupted flight under EU Regulation 261/2004 across 9 European countries on a contingency-fee basis.
- Company typePrivate
- Founded2010
- HeadquartersCarouge, Switzerland
- Headcount11–50
- GTM typeB2C
- OfferingServices
What AirRefund does
AirRefund is a consumer-facing flight compensation claims service operated as a brand by Yource B.V., a Dutch private limited company headquartered in Amsterdam. Founded in 2010, the firm helps individual air passengers recover compensation of up to €600 per disrupted flight under EU Regulation 261/2004 (and its UK post-Brexit equivalent) for delays over three hours, cancellations within 14 days of departure, missed connections, and denied boarding due to overbooking. Its operating footprint spans 9 European countries, with dedicated localized websites and customer support in English, French, German, and Spanish for the UK, France, Germany, and Spain.
The core product is a self-serve online claims portal (claim.airrefund.com) where passengers submit flight details and supporting documents in approximately five minutes. Behind the portal, AirRefund runs flight schedule data verification, automated eligibility assessment against EU261 criteria, full airline correspondence handling, and — when airlines refuse to pay — in-house legal analysis plus coordination with a network of external legal partners in 9 European jurisdictions. The company reports a 98% court case win rate when matters escalate to litigation.
The business operates on a contingency-fee basis with no upfront customer cost. AirRefund retains 35% of the compensation recovered on standard claims and an additional 15% when legal proceedings are required, leaving 65% (or 50% in legal cases) to the passenger. Distribution is primarily digital: SEO-driven organic search, content marketing through blog and aviation news, and Trustpilot-driven social proof. The firm is privately held under Yource B.V. with no disclosed external funding, a German subsidiary (Yource GmbH) registered in Winsen/Luhe, and membership in the Air Passengers Rights Association (APRA).
AirRefund firmographics
Firmographics- Name
- AirRefund
- Legal name
- Yource B.V.
- Website
- https://airrefund.com
- Company type
- Private
- Founded year
- 2010
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- AirRefund, a brand of Dutch Yource B.V., is a self-serve flight compensation claims service that helps individual air passengers claim up to €600 per disrupted flight under EU Regulation 261/2004 across 9 European countries on a contingency-fee basis.
- Ownership category
- akta.pro rank
AirRefund industry classification
Industry- Product category
- Flight Compensation Services
- akta.pro primary industry
- Irregular Operations (IROPS) & Disruption Management (THABAIAH)
Keywords
Where AirRefund is headquartered
LocationHeadquarters
- HQ city
- Carouge
- HQ country
- Switzerland
- HQ region
- Europe
Offices2 records
Markets served
AirRefund business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure
Revenue model
- Flight Compensation Claims - Standard Fee: Contingency-based fee model where AirRefund charges 35% of the total compensation amount only if the claim is successful without court involvement. The company uses advanced flight data to verify schedules, checks circumstances, handles all airline correspondence, and provides online support.
- Flight Compensation Claims - Legal Fee: Additional 15% fee charged when airlines refuse to pay and legal proceedings are required. Covers in-house legal analysis, legal partners in 9 countries, court submissions, and negotiations.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Transaction based/ take rate | Pay-as-you-go | Standard fee - 35% of compensation (65% goes to customer) |
| Transaction based/ take rate | Pay-as-you-go | Legal fee - additional 15% if court required (50% goes to customer) |
Go-to-market motion1 record
Distribution channels3 records
Marketing channels4 records
AirRefund product offering
Product offeringCore offering
AirRefund operates an online claims management platform that helps air passengers pursue compensation of up to €600 per person for flight delays (3+ hours), cancellations (within 14 days of departure), denied boarding, overbooking, and missed connections under EU Regulation 261/2004. The service operates on a no-win, no-fee basis, charging a 35% commission on successful standard claims and an additional 15% if legal proceedings are required. AirRefund handles the entire process — flight data verification, eligibility assessment, airline correspondence, and legal escalation via in-house teams and legal partners in 9 European countries.
Product overview
AirRefund is a single unified product offering a flight compensation claim management service. The core product consists of an online claim submission portal (claim.airrefund.com) where customers enter flight details and upload documents. AirRefund's team then verifies flight data, assesses case eligibility, handles all airline correspondence, and manages the claims process through to payment. Add-on legal services are available when court action becomes necessary. The service supports multiple European countries (UK, France, Germany, Spain) under the same brand architecture with country-specific domains. The parent company Yource B.V. has operated since 2010 and has helped over 1 million passengers.
Differentiator
Problem solved
Functional benefit
Products and services
- AirRefund Flight Compensation Service Consumer-facing online service that helps air passengers claim compensation of up to €600 per passenger for flight delays (3+ hours), cancellations (within 14 days of departure), denied boarding/overbooking, and missed connections under EU Regulation 261/2004. Operates on a no-win, no-fee basis, handling documentation, airline correspondence, and legal escalation on behalf of individual passengers across 9 European countries.
- Legal Escalation Service Court action service provided when airlines refuse to pay compensation. Includes an in-house legal team plus a network of legal partners in 9 European countries, drafting and submitting statements of claim, court communication, and negotiations. Priced as an additional 15% fee on top of the standard 35% commission.
Quantifiable outcome
- Customers can receive up to €600 per passenger in compensation
- +3 more outcomes
Companies that use AirRefund
Customer profileNamed customers2 records
Segments2 records
Ideal customer profiles1 record
AirRefund technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration1 record
Feature3 records
AirRefund partnerships and signals
Strategic signalPartnerships
Three partnerships are on record, tiered core and minor.
- Yource B.V.coreYource B.V. is the parent company of AirRefund. Founded in 2010, Yource has been fighting for passenger rights and manages the AirRefund brand alongside other flight compensation services. The company operates across 9 countries in Europe.
- APRA (Air Passengers Rights Association)minorAirRefund is a member of APRA (Air Passengers Rights Association), an organization dedicated to protecting air passenger rights.
- Legal Partners in 9 CountriescoreNetwork of legal partners across 9 European countries enabling extensive legal coverage for court proceedings against airlines. Includes in-house legal team for legal analysis.
Scale indicators5 records
Recent moves6 records
Expansion highlights4 records
AirRefund competitors and assessment
Company assessmentDirect peers
- ClaimCompass: European flight compensation claims service covering EU261 disputes with contingency-based pricing. Directly comparable to AirRefund on customer profile, regulatory scope, and fee model.
- AirHelp: Largest global flight compensation claims company, operating in 30+ countries with substantial VC backing. Directly competes with AirRefund across the same EU261 claim workflow, customer base (disrupted EU/UK travelers), and contingency-fee revenue model.
- EUclaim: Dutch flight compensation company with similar EU261 focus and contingency fee model. Direct competitor sharing the same Dutch origin and European passenger-rights mission as AirRefund's parent Yource B.V.
- Flightright: German-headquartered flight compensation claims company with legal team and similar no-win-no-fee model. Directly competes with AirRefund in DACH region across the same EU261 disruption category.
- Refundmore: Polish-founded flight compensation company with multi-country EU coverage. Directly competes with AirRefund on EU261 claims, leveraging similar technology-enabled self-serve flow and legal escalation.
- myflyright: Nordic-headquartered flight claims company operating across multiple European countries. Direct competitor to AirRefund in the EU261 compensation space with parallel self-serve claim portal.
- Compensation2Go: UK-based flight compensation claims service with contingency pricing model. Directly competes with AirRefund's UK brand for disrupted British passenger claims.
- Bott and Co: UK law firm specializing in flight delay and cancellation claims under EU261. Direct competitor to AirRefund's UK operation, particularly for cases requiring formal legal escalation.
- SkyRefund: European flight compensation company offering claims services under EU261 with comparable pricing structure. Direct competitor serving the same disrupted-passenger segment across multiple EU markets.
Broad incumbents
- Lufthansa: Major European airline and frequent defendant in EU261 claims. Relevant as a counterparty whose disruption events drive AirRefund's claim volume, illustrating the broader aviation ecosystem in which AirRefund operates.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat5 records
Key risks6 records
Key highlights6 records
Customer concentration
AirRefund social profiles
Digital presenceAirRefund compliance and trust
Trust signalCompliance3 records
AirRefund financial estimates
Financial estimateRevenue estimate
Valuation estimate
AirRefund leadership team
Management profileNumber of profiles
AirRefund funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
AirRefund M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about AirRefund
What does AirRefund do?
AirRefund operates an online claims management platform that helps air passengers pursue compensation of up to €600 per person for flight delays (3+ hours), cancellations (within 14 days of departure), denied boarding, overbooking, and missed connections under EU Regulation 261/2004. The service operates on a no-win, no-fee basis, charging a 35% commission on successful standard claims and an additional 15% if legal proceedings are required. AirRefund handles the entire process — flight data verification, eligibility assessment, airline correspondence, and legal escalation via in-house teams and legal partners in 9 European countries.
Is AirRefund a public or private company?
AirRefund is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was AirRefund founded?
AirRefund was founded in 2010. It employs 11 to 50 people.
Where is AirRefund based?
AirRefund is headquartered in Carouge, Switzerland, in the Europe region.
How does AirRefund make money?
Two revenue lines are on record. Flight Compensation Claims - Standard Fee is the primary driver. The others are flight Compensation Claims - Legal Fee.
Who are AirRefund's main competitors?
Direct peers on record are ClaimCompass, AirHelp, EUclaim, Flightright, Refundmore, myflyright, Compensation2Go, Bott and Co and SkyRefund. Lufthansa is listed as a broad incumbent.
Does AirRefund have an API?
No public API is recorded for AirRefund.
What industry is AirRefund in?
AirRefund's product category is Flight Compensation Services. Its primary akta.pro industry code is THABAIAH, Irregular Operations (IROPS) & Disruption Management.