Wavenet

What Wavenet does

Wavenet is a UK-based managed IT services provider delivering cybersecurity, connectivity, cloud, unified communications, contact centre, mobile/IoT, and business continuity services to enterprise and public sector clients. Founded in 2000 and headquartered in Solihull, West Midlands, the company operates from 30+ UK locations and serves more than 22,000 customers across verticals including public sector, healthcare, education, financial services, legal, housing, manufacturing, retail, and commercial real estate. The portfolio is delivered through multi-vendor partnerships with Microsoft, Cisco, Fortinet, Darktrace, Mitel, 8x8, Cato Networks, Five9, Gamma, Zoom, KnowBe4, and Smarsh, with CyberGuard as a dedicated cybersecurity sub-brand offering 24/7 threat monitoring, incident response, penetration testing, and security training. Pricing is bespoke and quote-based, reflecting enterprise and public sector contract structures.

The business is monetised primarily through long-term managed services contracts and recurring subscriptions, supplemented by project-based professional services and a wholesale channel for resellers and distributors. Distribution combines direct enterprise field sales, a dedicated public sector practice (the fastest-growing revenue stream since 2018), the Wavenet Connected division for commercial real estate, and a wholesale arm. The company reports customer satisfaction consistently above 90%.

Wavenet is privately held and backed by Macquarie Capital, which became the largest shareholder following the July 2024 £1.2bn merger with Daisy Corporate Services. The combined entity generates approximately £500 million in revenue with around 2,000 employees, positioning it as the UK's largest independent IT managed service provider. The company has executed at least twelve acquisitions since 2018 and continues to invest in AI-augmented managed services through recent partnerships with 8x8 (2025) and Smarsh (2026).

Name

Wavenet

Legal name

Wavenet Limited

Website

https://wavenetuk.com

Company type

Private

Founded year

2018

Operating status

Operating

Headcount range

501–1,000 employees

Short description

Wavenet is a UK-based IT managed service provider delivering cybersecurity, connectivity, cloud, unified communications, and contact centre services to 22,000+ enterprise and public sector clients across nine verticals, operating from 30+ UK locations with £500M combined post-merger revenue.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Telecommunications (517), Wired Telecommunications Carriers (517111), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)

SIC

Communications Services, Nec (4899)

akta.pro primary industry

Business/Enterprise Fixed Connectivity Providers (SME/Enterprise Broadband) (HDAIABAI)

akta.pro secondary industries

Network Management (LAN/WAN/Wi‑Fi) Services (BPAEABAD), Managed OT Security Services (MSSP/MDR for ICS/OT) (HDADAJAN)

Keywords

• Managed IT services
• Cybersecurity services
• Unified communications
• Cloud migration
• Network connectivity

Headquarters

HQ city

Solihull

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure, Supply Chain

Revenue model

1. Managed IT Services: Comprehensive managed services revenue across cybersecurity, cloud, connectivity, and unified communications. Revenue generated from long-term managed service contracts with enterprise and public sector clients, including professional services for implementation and ongoing support. Post-merger combined revenue reaches £500 million.
2. Communication & Collaboration Solutions: Unified communications, voice, and contact centre solutions sold as managed services and subscriptions, including 8x8 platform delivery and Microsoft 365 Copilot integration.
3. Cybersecurity Services: Cyber security services through the CyberGuard brand, including threat monitoring, incident response, penetration testing, and security training, with revenue from both project-based and recurring managed security contracts.
4. Wholesale & Reseller: Wholesale division enabling technology dealers, resellers, and distributors to resell Wavenet's portfolio of managed services under their own brand, generating margin-based revenue.

Go-to-market motion3 records

Distribution channels4 records

Marketing channels7 records

Core offering

Wavenet is a UK managed service provider delivering integrated IT services to businesses and public sector organisations. Its portfolio spans intelligent connectivity, cloud and modern workplace, unified communications and voice, mobile and IoT, CyberGuard cybersecurity, contact centre, business continuity, and AI and automation solutions, delivered through long-term managed contracts and a multi-vendor technology stack.

Product overview

Wavenet is a UK-based managed service provider offering an integrated portfolio of technology solutions. The core offering spans intelligent network connectivity, unified communications & voice (including CyberGuard cybersecurity), business continuity, cloud & modern workplace, mobile & IoT, and contact centre services. These services are unified through an AI & Automation layer featuring Microsoft 365 Copilot integration. The company operates with CyberGuard as a dedicated cybersecurity sub-brand and serves diverse sectors including public sector, education, healthcare, housing, legal, financial services, manufacturing, retail, and commercial real estate.

Differentiator

Problem solved

Functional benefit

Brands

• CyberGuard: Wavenet's cybersecurity services brand offering security monitoring, incident response, staff training, and cybersecurity accreditations.
• Wavenet Connected
• Wavenet Wholesale

Products and services

• Intelligent Connectivity Fast, reliable internet and network connectivity solutions designed to keep organisational data and operations flowing securely and efficiently. Targeted at UK businesses and public sector organisations needing resilient network infrastructure.
• Cloud & Modern Workplace Managed service that transforms internal technology infrastructure, simplifying and strengthening legacy systems, modernising the workplace, and preparing organisations for future growth. Targeted at enterprises and public sector bodies undertaking cloud migration and Microsoft 365 deployments.
• Unified Communications & Voice Business mobile, VoIP systems, contact centres, and seamless communication tools that enable organisations to speak to colleagues and customers. Targeted at enterprises, public sector, healthcare, and financial services buyers replacing legacy telephony.
• Mobile & IoT Business mobile packages including handset sourcing, SIM management, tariff selection, and connectivity support, with IoT connectivity solutions. Targeted at UK organisations with mobile workforces and connected device estates.
• CyberGuard Cybersecurity Services Comprehensive managed cybersecurity services including 24/7 threat monitoring, incident response, penetration testing, security awareness training, and cybersecurity accreditation support. Targeted at UK organisations needing resilient cyber defences, including regulated enterprises, NHS, local government, financial services, and education.
• Contact Centre Managed contact centre solutions enabling organisations to manage staffing, automate transactional activities, and deliver meaningful customer interactions. Targeted at organisations with high-volume customer engagement such as DVLA, NHS services, and large enterprises.
• Business Continuity Business continuity services and consultancy evolved to meet the demands of UK organisations and new technology, including work area recovery. Targeted at organisations needing resilience planning and disaster recovery.
• AI & Automation AI-powered solutions integrated with everyday Microsoft 365 applications, including Microsoft 365 Copilot deployment for productivity gains, and AI-enabled contact centre capabilities. Targeted at UK organisations adopting AI for workforce productivity, automation, and customer experience.
• AI-Enhanced Compliant Call Recording AI-enhanced compliant call recording solution combining Wavenet's three decades of unified communications expertise with Smarsh's AI-driven conversation analytics and compliance tools. Targeted at financial services, healthcare, retail, manufacturing, and government organisations needing regulated communications capture.
• Wavenet Connected (Commercial Real Estate Managed Services) Managed connectivity and networking services delivered with strong SLAs to commercial landlords, building operators, and their tenants via Wavenet Connected. Targeted at commercial real estate operators and flexible workspace providers needing tenant connectivity at scale.
• Wavenet Wholesale Wholesale division enabling technology dealers, resellers, and distributors to resell Wavenet's full range of managed services under their own brand, supported by Wavenet's expertise. Targeted at UK IT resellers and dealers looking to expand their managed services portfolio.

Quantifiable outcome

• CSAT consistently above 90%, with customers praising speed, responsiveness, and problem-solving.
• +2 more outcomes

Named customers8 records

Segments9 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability5 records

Feature4 records

Partnerships

13 partnerships are on record, tiered core, major and standard.

• SmarshcoreTechnology or Integration · 15 January 2026Strategic partnership announced January 2026 to expand Wavenet's managed services and security offerings with AI-enhanced compliant call recording solutions. The collaboration combines Wavenet's three decades of unified communications expertise with Smarsh's AI-driven conversation analytics and compliance tools, targeting financial services, healthcare, retail, manufacturing, and government sectors.
• 8x8coreStrategic or Co-development Partner · 14 November 2025Strategic partnership announced November 2025 to enhance enterprise communications and customer experience solutions in Europe. The partnership involves delivering the 8x8 Platform for CX including various communication and contact center solutions, with a focus on modernisation and AI-powered engagement. Both companies aim to strengthen their market position through this collaboration.
• Daisy Corporate ServicescoreStrategic or Co-development Partner · 3 May 2024Daisy Corporate Services (DCS) merged with Wavenet to create the UK's largest independent IT managed service provider with combined revenue of £500 million. The combined entity serves over 22,000 clients with approximately 2,000 staff. Daisy Chairman Matthew Riley and existing shareholders retained a minority stake in the enlarged Wavenet business.
• MicrosoftcoreTechnology or IntegrationTechnology partner for Microsoft 365, Microsoft 365 Copilot, and related enterprise solutions. Wavenet is listed as a Microsoft partner delivering Microsoft Teams, Copilot, and related productivity and collaboration tools to customers.
• CiscomajorTechnology or IntegrationTechnology partner providing networking and connectivity solutions as part of Wavenet's multi-vendor managed services portfolio.
• FortinetmajorTechnology or IntegrationTechnology partner providing cybersecurity solutions including network security, next-generation firewalls, and security operations within Wavenet's managed security services.
• DarktracemajorTechnology or IntegrationTechnology partner providing AI-powered cybersecurity solutions integrated into Wavenet's CyberGuard security portfolio for threat detection and response.
• MitelmajorTechnology or IntegrationMitel is a strategic technology partner for unified communications and contact centre solutions. Wavenet holds Mitel's Healthcare Partner of the Year and Healthcare & Contact Centre Specialisation Partner recognitions for 2026, demonstrating deep expertise in Mitel's communication and engagement solutions.
• Cato NetworksmajorTechnology or IntegrationTechnology partner providing SASE (Secure Access Service Edge) solutions integrated into Wavenet's cybersecurity and network connectivity portfolio.
• Five9majorTechnology or IntegrationTechnology partner for cloud contact centre solutions integrated into Wavenet's contact centre managed services offerings.
• GammastandardTechnology or IntegrationTechnology partner providing voice and connectivity solutions as part of Wavenet's unified communications portfolio.
• ZoomstandardTechnology or IntegrationTechnology partner for video conferencing and collaboration solutions delivered as part of Wavenet's managed communications services.
• KnowBe4standardTechnology or IntegrationTechnology partner providing security awareness training integrated into Wavenet's CyberGuard cybersecurity services for staff training against phishing and social engineering threats.

Scale indicators7 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Computacenter: UK-headquartered, publicly listed enterprise IT infrastructure and managed services provider. Closest publicly traded analogue to Wavenet's mid-market/enterprise managed services and vendor-resale model, operating at materially larger scale.
• TalkTalk Business: UK-focused business broadband, Ethernet, and voice provider serving SMEs and public sector. Direct competitor in the UK enterprise/wholesale connectivity market that Wavenet serves, particularly via its Wholesale and Connected channels.
• Softcat: UK IT reseller and managed services provider focused on Microsoft, Cisco, and cybersecurity vendor technology. Comparable in vendor-led GTM, vertical breadth, and UK-only footprint, though Softcat is more reseller-heavy and less integration-led than Wavenet.
• Exponential-e: UK-headquartered managed connectivity, cloud, and security MSP focused on enterprise and public sector. Direct mid-market competitor to Wavenet in SD-WAN, SASE, cloud, and managed security services.
• Gamma Communications: UK-listed business communications provider of voice, UC, connectivity, and mobile services via a wholesale/channel-led model. Comparable vendor ecosystem (Microsoft, Cisco) and overlapping PSTN migration exposure.

Broad incumbents

• BT Business / BT Enterprise: UK incumbent fixed-line, broadband, and unified communications provider with a growing managed networking and security portfolio. Overlaps directly with Wavenet's connectivity and UC business but at much larger scale and with proprietary network assets.
• Virgin Media O2 Business: Major UK business connectivity, mobile, and unified communications provider serving enterprise and public sector. Competes head-on with Wavenet in fixed connectivity, mobile, and cloud voice for mid-market and enterprise customers.
• Vodafone Business UK: UK arm of Vodafone's enterprise division, providing fixed and mobile connectivity, IoT, and managed services. Direct overlap with Wavenet's mobile/IoT and connectivity offerings plus growing SD-WAN and security portfolio.
• Capita: Large UK IT services, business process outsourcing, and digital transformation provider. Significant overlap with Wavenet's public-sector IT services and contact-centre operations, though Capita operates at much larger scale and across multiple non-IT service lines.

Regional players

• KCOM Group: UK regional full-fibre network and enterprise IT services provider with strong public-sector exposure. Comparable in connectivity-plus-managed-services bundling, though primarily regional (Hull/East Yorkshire) rather than national like Wavenet.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/wavenet_2
• Xx.com/WavenetUK
• Facebookfacebook.com/WavenetUK

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Subsidiaries6 records

Funding overview

Funding rounds1 record

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A13 records

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Wavenet