What American Logistics does

American Logistics, LLC is a privately held, Utah-based non-emergency medical transportation (NEMT) management company founded in 1999 that coordinates end-to-end transportation benefits for healthcare payers and providers across the United States. The company serves Medicaid managed care organizations, Medicare Advantage plans, commercial health plans, hospitals and physician networks, and transit/municipal agencies, managing rides for "millions of patients" and "tens of thousands of people per day" across "hundreds of unique health plans." Its service offering spans eligibility verification, trip coordination, real-time GPS/AVL tracking, fraud-waste-abuse mitigation, analytics, and 24/7/365 customer service through a 100+ agent reservations operation, achieving a reported 99.8% grievance-free rate (approximately 2 complaints per 1,000 completed trips).

The technology stack is anchored by a proprietary platform branded RideCafe, complemented by TripKit (a SOC2- and WCAG 2.1-compliant web/mobile transportation benefit management suite) and the RideCafe Mobile App for transportation providers, which has reached a 98% utilization rate by automating timestamp capture, real-time GPS tracking, and billing workflows. American Logistics maintains direct API integrations with Uber Health (flagship partnership since 2019, described as Uber's first national collaboration with a healthcare NEMT manager), Lyft, and InComm's Healthcare Payments Platform, with over 4 million rideshare trips dispatched cumulatively. The certified transportation provider network (Safety Society) covers ambulatory, wheelchair, gurney, BLS/ALS, and rideshare modes nationwide, with predictive analytics matching provider capacity to trip demand and real-time algorithms targeting fraud, waste, and abuse. Security and compliance posture is anchored by HITRUST r2 certification (achieved June 2022 after a nearly two-year process) and SOC2 Type 2.

The business model is B2B managed services: American Logistics contracts directly with health plans, Medicaid programs, and Medicare Advantage plans under custom multi-year enterprise agreements with negotiated per-trip coordination fees, ride capitation, and maximum-trip-length parameters. Go-to-market combines direct enterprise field sales ("Schedule a free analysis"), channel partnerships (Uber Health, Lyft, InComm), and inbound content marketing through the company blog and major healthcare industry conferences (CAHP, TAHP, AHIP, BCBS Summit). The company reports no external funding rounds, no disclosed investors, and is led by CEO Craig Puckett with COO Darren Harline, CFO Jeff Putnam, and a VP-level bench covering Healthcare & Transit, Provider Relations, Trip Services, and Information Security; the firm marked 25 years in business in 2024 with what it described as the largest growth year in company history.

Name

American Logistics

Legal name

American Logistics, LLC

Website

https://americanlogistics.com

Company type

Private

Founded year

1999

Operating status

Operating

Headcount range

251–500 employees

Short description

American Logistics is a privately held, Utah-based NEMT management company that provides technology-enabled transportation coordination and benefits administration for Medicaid, Medicare Advantage, and commercial health plans, transit agencies, and healthcare providers across the United States.

Ownership category

akta.pro rank

Product category

Non-Emergency Medical Transportation (NEMT) Services

NAICS

Special Needs Transportation (485991), Other Support Activities for Transportation (4889)

SIC

Transportation Services (4700)

akta.pro primary industry

Brokerage, Scheduling & Eligibility Management (NEMT/Paratransit Brokers) (TLAFAKAE)

akta.pro secondary industries

Managed Transportation Programs (Health Plans/MCOs/TPAs) (TLAFAKAF), Non-Emergency Medical Transportation (NEMT) Providers (TLAFAKAB), Accessible Shuttle & On-Demand Paratransit (Microtransit for Riders with Disabilities) (TLAFAKAK)

Keywords

• Non-emergency medical transportation
• Healthcare transportation management
• Medicaid transportation services
• Medicare Advantage transport benefits
• Transportation management software

Headquarters

HQ city

San Clemente

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Supply Chain

Revenue model

1. Transportation Management Services: American Logistics manages and coordinates transportation benefits for healthcare organizations. The company validates eligibility, trip type, and destination; provides GPS/AVL for live trip tracking; and delivers analytics and detailed reporting. Revenue is generated through service agreements with health plans and managed care organizations who pay for transportation coordination and management.
2. NEMT Coordination and Case Management: Full-service, turnkey transportation solution that coordinates all modes of non-emergency medical transportation including mass transit, mileage reimbursement, rideshare, wheelchair, gurney, and BLS services. Revenue derived from per-trip coordination fees and service management contracts with healthcare payers.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels5 records

Core offering

American Logistics provides end-to-end non-emergency medical transportation (NEMT) management for healthcare payers and providers. The company coordinates and manages transportation benefits for Medicaid, Medicare Advantage, commercial, and paratransit populations through its proprietary RideCafe and TripKit technology platforms, a nationwide certified transportation provider network, and 24/7 reservations and customer service operations.

Product overview

American Logistics offers a unified transportation management platform with multiple integrated modules. The core offering is NEMT (Non-Emergency Medical Transportation) management, powered by proprietary technology including the RideCafe software platform and TripKit web/mobile application. Transportation providers use the RideCafe Mobile App (98% utilization rate) for real-time GPS tracking and trip documentation. The platform connects to external partners including Uber Health and Lyft via API for rideshare integration, and InComm's Healthcare Payments Platform for benefit card processing. Service modules cover Medicaid, Medicare, Commercial health plans, ADA Paratransit, and Social Determinants of Health transportation, all supported by 24/7 customer service centers.

Differentiator

Problem solved

Functional benefit

Brands

• RideCafé: Transportation management technology platform and software used by American Logistics to coordinate NEMT services, manage provider networks, and track trips in real-time.
• RideCafe
• TripKit
• Safety Society

Products and services

• Non-Emergency Medical Transportation (NEMT) Management End-to-end NEMT management solution that coordinates and manages transportation benefits for Medicaid, Medicare Advantage, commercial, and paratransit populations for healthcare payers and providers nationwide.
• RideCafe Platform
• TripKit Web-based application for healthcare staff and white-labeled member mobile app providing guided reservation, eligibility validation, trip parameter compliance, and accessibility (WCAG 2.1) and SOC2 compliance.
• RideCafe Mobile App for Transportation Providers Proprietary mobile app used by certified transportation providers to receive trip assignments, record timestamps and trip events, and provide real-time GPS tracking and billing, with 98% provider utilization.
• Medicaid Transportation Services Coordinated NEMT for qualifying Medicaid members across ambulatory, wheelchair, gurney, and ALS/BLS modes, including eligibility validation, real-time data feeds, and FWA mitigation.
• Medicare Transportation Assistance Transportation benefit management for Medicare populations, including curb-to-curb and door-to-door service, wheelchair-accessible vehicles, and hybrid digital/human support for seniors.
• Commercial Health Plan Transportation Solutions Turnkey NEMT solutions for commercial health plans with or without defined transportation benefits, including case-managed rides and Social Determinants of Health coordination.
• ADA Paratransit Services On-demand and scheduled paratransit services for ADA-eligible individuals, delivered through a multi-tiered network of rideshare, taxicab, and wheelchair-accessible vehicle providers.
• Social Determinants of Health Transportation Transportation benefits addressing Social Determinants of Health, including CMS benefit filing navigation and tailored provider workflows to help patients overcome transportation barriers.
• Trip Services Center / Customer Support 24/7/365 reservations and customer service center combining human agents with digital tools, supporting healthcare staff and members across the trip lifecycle.
• Transportation Provider Network (Safety Society) Nationwide Transportation Database (NTDB) and certified subcontracted provider network (Safety Society) covering rideshare, taxicab, wheelchair, gurney, and specialized NEMT modes for healthcare partners.

Named customers6 records

Segments6 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

AI capability4 records

Feature7 records

Partnerships

Three partnerships are on record, tiered flagship and core.

• Uber HealthflagshipStrategic or Co-development Partner · 14 August 2019American Logistics partnered with Uber Health - the rideshare company's first national collaboration with a healthcare transportation management company. The partnership combines Uber's vast driver-partner network with American Logistics' full-service transportation management solution, delivering an unmatched level of access to millions of healthcare plan members. The integration allows for ride requests without a smartphone and includes real-time GPS tracking and messaging through one unified platform.
• InCommcoreStrategic or Co-development Partner · 1 April 2019InComm partnered with American Logistics and Uber Health to launch a Transportation Benefit Program allowing Medicare Advantage members to request non-emergency medical transportation using plan-provided benefits through OTC Network cards. This partnership enables health plans to provide transportation benefits through a familiar payment mechanism accepted at over 60,000 retail locations.
• LyftcoreTechnology or Integration · 1 January 2019American Logistics has a best-in-class integration with Lyft for rideshare transportation services. The company has dispatched over 2 million curb-to-curb rideshare trips for members through this integration. The partnership allows for transportation without requiring a smartphone or app.

Scale indicators12 records

Recent moves7 records

Expansion highlights7 records

Broad incumbents

• Modivcare: Largest publicly traded NEMT broker and managed transportation provider; serves Medicaid MCOs and Medicare Advantage plans nationwide—directly comparable business model and customer base to American Logistics.

Direct peers

• MTM (Medical Transportation Management): Major NEMT broker serving Medicaid managed care plans across multiple states, with similar eligibility validation, trip coordination, and subcontracted provider network model.
• Veyo: Technology-forward NEMT broker that pioneered rideshare integration in Medicaid NEMT; directly competes with American Logistics in tech-enabled NEMT management for health plans.
• WellRyde: NEMT software and broker platform serving Medicaid MCOs and transit agencies; directly comparable technology-driven NEMT coordination and management solution.
• SafeRide Health: Healthcare transportation benefit manager serving Medicaid and Medicare Advantage plans with tech-enabled NEMT coordination; similar customer profile (MCOs/MA plans) and rideshare-integrated service model.

Emerging players

• Uber Health: Healthcare arm of Uber offering NEMT and rideshare for medical appointments; simultaneously American Logistics' partner and a potential competitor if Uber expands broker capabilities.
• Lyft Healthcare: Rideshare-based healthcare transportation offering integrated with health plans and providers; comparable in rideshare integration approach but lacks full-service broker model.
• Circulation Health: NEMT platform acquired by Modivcare that offers rideshare-integrated healthcare transportation with a digital broker model similar to American Logistics' tech stack.
• Roundtrip: Healthcare transportation marketplace connecting riders, providers, and payers; focuses on technology-enabled NEMT and non-emergency medical logistics comparable to American Logistics' offerings.
• Kaizen Health: Tech-enabled healthcare transportation platform partnering with health systems and plans; offers comparable web/mobile NEMT booking and management capabilities for the same healthcare segments.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/Amrcn_Logistics
• LinkedInlinkedin.com/company/american-logistics-co

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about American Logistics