Careswitch
- Company typePrivate
- Founded2018
- HeadquartersNew York, United States
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
Careswitch firmographics
Firmographics- Name
- Careswitch
- Website
- https://careswitch.com
- Company type
- Private
- Founded year
- 2018
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Ownership category
- akta.pro rank
Careswitch industry classification
Industry- Product category
- Home Care Management Software
- NAICS
- Services for the Elderly and Persons with Disabilities (624120), Individual and Family Services (6241)
- SIC
- Services-Prepackaged Software (7372)
- akta.pro primary industry
- Childcare & Eldercare Caregiving Platforms (BPAMAHAJ)
- akta.pro secondary industries
- Care Management & Coordination Platforms (case/disease management workflows) (HLACAHAD), Live-In Caregiver Placement & Matching (HSABAMAD)
Keywords
Where Careswitch is headquartered
LocationHeadquarters
- HQ city
- New York
- HQ country
- United States
- HQ region
- North America
Markets served
Careswitch business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Operations, Marketing or Sales, Infrastructure
Revenue model
- SaaS Platform Subscription: Careswitch operates as a SaaS platform for home care agencies, charging subscription fees for access to scheduling, billing, payroll, and AI-powered features. The platform is described as available at no additional cost for certain features but requires configuration by Careswitch team.
- Payment Processing: Private-pay clients can pay invoices online through Careswitch's Stripe-powered payments. The platform charges convenience fees for credit card (2.9% + $0.30) and ACH ($5.00 flat) transactions, which can optionally be passed to clients.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Quote-based pricing - specific tiers not publicly disclosed |
Go-to-market motion2 records
Distribution channels2 records
Marketing channels5 records
Careswitch product offering
Product offeringCore offering
Careswitch is an AI-powered SaaS platform for home care agencies that unifies scheduling, billing, payroll, policy management, and caregiver coordination. Its core differentiator is Looper, a conversational AI assistant that automates shift creation, caregiver matching, insurance authorization review, and business intelligence queries. The platform is delivered via web application with native iOS and Android mobile apps for caregivers and includes a Guest Access portal for care recipients and families.
Product overview
Careswitch is a unified home care management platform offering an integrated suite of modules for scheduling, billing, payroll, policy management, and AI-powered assistance. The platform centers on Looper, an AI assistant available across web (side panel and Agent Mode) and mobile (iOS/Android) for caregivers and office staff. Core modules include Scheduling (shift creation, caregiver matching, recurring schedules), Policy Management (private-pay and insurance authorizations with AI document processing), Billing & Invoices (private-pay and claims), and Payroll Runs with AI Shift Review. Supporting features include Guest Access portal for families, Job Board for open shifts, Timesheet Management, Care Plans, and mobile apps for caregivers. The platform integrates Stripe for payments, Google Maps for location services, and leverages third-party AI services (Vertex AI, OpenAI, Anthropic) for Looper and document processing capabilities.
Differentiator
Problem solved
Functional benefit
Products and services
- Looper AI Assistant
- Scheduling
- Policy Management
- Billing & Invoices
- Payroll Runs
- Guest Access
- Caregiver Mobile App
- Job Board for Open Shifts
- Care Plans
Companies that use Careswitch
Customer profileSegments3 records
Ideal customer profiles1 record
Careswitch technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration6 records
AI capability8 records
Feature10 records
Careswitch partnerships and signals
Strategic signalPartnerships
Five partnerships are on record, tiered core.
- Vertex AI (Google Cloud Platform)coreGoogle Cloud Platform's Vertex AI is used as part of Careswitch's AI infrastructure. The partnership involves standard terms for cloud services and privacy. Vertex AI likely provides machine learning capabilities for the platform's AI features including the Looper assistant.
- OpenAIcoreOpenAI's APIs are used for AI capabilities in Careswitch's platform, likely powering natural language processing for the Looper conversational assistant. Terms of service and privacy policy are governed by OpenAI's standard agreements.
- AnthropiccoreAnthropic's APIs are used for AI capabilities in Careswitch's platform, potentially providing additional conversational AI or safety-focused AI features. Terms are governed by Anthropic's standard legal agreements.
- StripecoreStripe powers online payment processing for private-pay invoices. Careswitch uses Stripe for credit card and ACH bank payments, including hosted checkout pages and direct charging capabilities. Convenience fees are processed through Stripe.
- IntercomcoreIntercom provides the customer support platform for Careswitch's help center, enabling real-time in-app support and chat functionality. The help center is built on Intercom's platform.
Recent moves6 records
Expansion highlights4 records
Careswitch competitors and assessment
Company assessmentDirect peers
- AlayaCare: AlayaCare is an end-to-end home care software platform with scheduling, billing, payroll, and a client/family portal. It is a direct competitor to Careswitch in the vertical SaaS layer serving home care agencies.
- WellSky (ClearCare): WellSky is the leading home care agency management software provider, formed around the ClearCare platform. It directly competes with Careswitch across scheduling, billing, EVV, and care documentation for personal care and home health agencies.
- Axxess: Axxess provides cloud-based software for home health, home care, and hospice agencies. It overlaps directly with Careswitch on scheduling, billing, EVV, and clinical documentation for agencies of similar size.
- HHAeXchange: HHAeXchange is a home care management platform focused on payer-provider connectivity, EVV, and agency workflow. It competes with Careswitch in the same home care agency buyer segment, especially for Medicaid-managed care business.
- Sandata Technologies: Sandata is a leading EVV and home care management technology provider used by state Medicaid agencies and home care providers. It is a direct competitor to Careswitch for agencies prioritizing EVV compliance and Medicaid billing workflows.
- CellTrak (Now part of ContinualEngine): CellTrak provides mobile-based home care visit verification, scheduling, and electronic documentation. It directly competes with Careswitch on caregiver mobile workflows and EVV compliance.
- Carecenta: Carecenta is an integrated home care agency management platform with scheduling, billing, and payroll modules. It targets the same small-to-mid home care agency buyer as Careswitch.
- CareVoyant: CareVoyant offers a unified software platform for home health, home care, and hospice agencies, covering scheduling, clinical documentation, billing, and payroll. It competes head-to-head with Careswitch in the agency management software category.
Broad incumbents
- MatrixCare (ResMed): MatrixCare, owned by ResMed, is a broad post-acute care software suite spanning home health, hospice, long-term care, and senior living. It overlaps with Careswitch in home health and home care scheduling, billing, and clinical documentation, but at a much broader portfolio scale.
- ServiceTitan: ServiceTitan is a broader field service management SaaS platform with scheduling, dispatch, and billing capabilities. While it targets trades and field services rather than home care specifically, its operational overlap positions it as an adjacent incumbent a home care agency might consider.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
Careswitch social profiles
Digital presenceCareswitch financial estimates
Financial estimateRevenue estimate
Valuation estimate
Careswitch leadership team
Management profileNumber of profiles
Profiles3 records
Careswitch funding detail
Funding detailFunding overview
Funding rounds3 records
Investors9 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Careswitch M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Careswitch
What does Careswitch do?
Careswitch is an AI-powered SaaS platform for home care agencies that unifies scheduling, billing, payroll, policy management, and caregiver coordination. Its core differentiator is Looper, a conversational AI assistant that automates shift creation, caregiver matching, insurance authorization review, and business intelligence queries. The platform is delivered via web application with native iOS and Android mobile apps for caregivers and includes a Guest Access portal for care recipients and families.
Is Careswitch a public or private company?
Careswitch is a private company. It is classified as venture growth investor backed and is currently operating.
When was Careswitch founded?
Careswitch was founded in 2018. It employs 11 to 50 people.
Where is Careswitch based?
Careswitch is headquartered in New York, United States, in the North America region.
How does Careswitch make money?
Two revenue lines are on record. SaaS Platform Subscription is the primary driver. The others are payment Processing.
Who are Careswitch's main competitors?
Direct peers on record are AlayaCare, WellSky (ClearCare), Axxess, HHAeXchange, Sandata Technologies, CellTrak (Now part of ContinualEngine), Carecenta and CareVoyant. Broad incumbents are MatrixCare (ResMed) and ServiceTitan.
Does Careswitch have an API?
No public API is recorded for Careswitch.
What industry is Careswitch in?
Careswitch's product category is Home Care Management Software. Its primary akta.pro industry code is BPAMAHAJ, Childcare & Eldercare Caregiving Platforms, with a secondary code of HLACAHAD, Care Management & Coordination Platforms (case/disease management workflows). Its NAICS code is 624120 and its SIC code is 7372.