Careswitch

Name

Careswitch

Website

https://careswitch.com

Company type

Private

Founded year

2018

Operating status

Operating

Headcount range

11–50 employees

Ownership category

akta.pro rank

Product category

Home Care Management Software

NAICS

Services for the Elderly and Persons with Disabilities (624120), Individual and Family Services (6241)

SIC

Services-Prepackaged Software (7372)

akta.pro primary industry

Childcare & Eldercare Caregiving Platforms (BPAMAHAJ)

akta.pro secondary industries

Care Management & Coordination Platforms (case/disease management workflows) (HLACAHAD), Live-In Caregiver Placement & Matching (HSABAMAD)

Keywords

• Home care software
• Agency management platform
• Caregiver scheduling software
• Home health billing
• AI care assistant

Headquarters

HQ city

New York

HQ country

United States

HQ region

North America

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Operations, Marketing or Sales, Infrastructure

Revenue model

1. SaaS Platform Subscription: Careswitch operates as a SaaS platform for home care agencies, charging subscription fees for access to scheduling, billing, payroll, and AI-powered features. The platform is described as available at no additional cost for certain features but requires configuration by Careswitch team.
2. Payment Processing: Private-pay clients can pay invoices online through Careswitch's Stripe-powered payments. The platform charges convenience fees for credit card (2.9% + $0.30) and ACH ($5.00 flat) transactions, which can optionally be passed to clients.

Pricing tiers

Go-to-market motion2 records

Distribution channels2 records

Marketing channels5 records

Core offering

Careswitch is an AI-powered SaaS platform for home care agencies that unifies scheduling, billing, payroll, policy management, and caregiver coordination. Its core differentiator is Looper, a conversational AI assistant that automates shift creation, caregiver matching, insurance authorization review, and business intelligence queries. The platform is delivered via web application with native iOS and Android mobile apps for caregivers and includes a Guest Access portal for care recipients and families.

Product overview

Careswitch is a unified home care management platform offering an integrated suite of modules for scheduling, billing, payroll, policy management, and AI-powered assistance. The platform centers on Looper, an AI assistant available across web (side panel and Agent Mode) and mobile (iOS/Android) for caregivers and office staff. Core modules include Scheduling (shift creation, caregiver matching, recurring schedules), Policy Management (private-pay and insurance authorizations with AI document processing), Billing & Invoices (private-pay and claims), and Payroll Runs with AI Shift Review. Supporting features include Guest Access portal for families, Job Board for open shifts, Timesheet Management, Care Plans, and mobile apps for caregivers. The platform integrates Stripe for payments, Google Maps for location services, and leverages third-party AI services (Vertex AI, OpenAI, Anthropic) for Looper and document processing capabilities.

Differentiator

Problem solved

Functional benefit

Products and services

• Looper AI Assistant
• Scheduling
• Policy Management
• Billing & Invoices
• Payroll Runs
• Guest Access
• Caregiver Mobile App
• Job Board for Open Shifts
• Care Plans

Segments3 records

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

AI capability8 records

Feature10 records

Partnerships

Five partnerships are on record, tiered core.

• Vertex AI (Google Cloud Platform)coreTechnology or Integration · 18 July 2023Google Cloud Platform's Vertex AI is used as part of Careswitch's AI infrastructure. The partnership involves standard terms for cloud services and privacy. Vertex AI likely provides machine learning capabilities for the platform's AI features including the Looper assistant.
• OpenAIcoreTechnology or Integration · 18 July 2023OpenAI's APIs are used for AI capabilities in Careswitch's platform, likely powering natural language processing for the Looper conversational assistant. Terms of service and privacy policy are governed by OpenAI's standard agreements.
• AnthropiccoreTechnology or Integration · 18 July 2023Anthropic's APIs are used for AI capabilities in Careswitch's platform, potentially providing additional conversational AI or safety-focused AI features. Terms are governed by Anthropic's standard legal agreements.
• StripecoreTechnology or IntegrationStripe powers online payment processing for private-pay invoices. Careswitch uses Stripe for credit card and ACH bank payments, including hosted checkout pages and direct charging capabilities. Convenience fees are processed through Stripe.
• IntercomcoreTechnology or IntegrationIntercom provides the customer support platform for Careswitch's help center, enabling real-time in-app support and chat functionality. The help center is built on Intercom's platform.

Recent moves6 records

Expansion highlights4 records

Direct peers

• AlayaCare: AlayaCare is an end-to-end home care software platform with scheduling, billing, payroll, and a client/family portal. It is a direct competitor to Careswitch in the vertical SaaS layer serving home care agencies.
• WellSky (ClearCare): WellSky is the leading home care agency management software provider, formed around the ClearCare platform. It directly competes with Careswitch across scheduling, billing, EVV, and care documentation for personal care and home health agencies.
• Axxess: Axxess provides cloud-based software for home health, home care, and hospice agencies. It overlaps directly with Careswitch on scheduling, billing, EVV, and clinical documentation for agencies of similar size.
• HHAeXchange: HHAeXchange is a home care management platform focused on payer-provider connectivity, EVV, and agency workflow. It competes with Careswitch in the same home care agency buyer segment, especially for Medicaid-managed care business.
• Sandata Technologies: Sandata is a leading EVV and home care management technology provider used by state Medicaid agencies and home care providers. It is a direct competitor to Careswitch for agencies prioritizing EVV compliance and Medicaid billing workflows.
• CellTrak (Now part of ContinualEngine): CellTrak provides mobile-based home care visit verification, scheduling, and electronic documentation. It directly competes with Careswitch on caregiver mobile workflows and EVV compliance.
• Carecenta: Carecenta is an integrated home care agency management platform with scheduling, billing, and payroll modules. It targets the same small-to-mid home care agency buyer as Careswitch.
• CareVoyant: CareVoyant offers a unified software platform for home health, home care, and hospice agencies, covering scheduling, clinical documentation, billing, and payroll. It competes head-to-head with Careswitch in the agency management software category.

Broad incumbents

• MatrixCare (ResMed): MatrixCare, owned by ResMed, is a broad post-acute care software suite spanning home health, hospice, long-term care, and senior living. It overlaps with Careswitch in home health and home care scheduling, billing, and clinical documentation, but at a much broader portfolio scale.
• ServiceTitan: ServiceTitan is a broader field service management SaaS platform with scheduling, dispatch, and billing capabilities. While it targets trades and field services rather than home care specifically, its operational overlap positions it as an adjacent incumbent a home care agency might consider.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/careswitch
• Facebookfacebook.com/careswitchapp

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds3 records

Investors9 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Careswitch