What XSELL Technologies does

XSELL Technologies is a Chicago-based private AI company founded in 2014 that builds conversational intelligence and real-time agent coaching software for healthcare contact centers. Its platform comprises three core products: Agent Experience, which delivers real-time AI coaching to call center agents during live calls; Supervisor Experience, which provides performance analytics dashboards and targeted coaching tools for managers; and Agentic Voice, an autonomous voice agent solution launched in 2025 that automates end-to-end phone conversations for healthcare workflows such as Health Risk Assessments, appointment scheduling, and benefit verification. The underlying technology is the proprietary eXpert Language Model (XLM), a domain-specialized model that combines deterministic intelligence with contextual reasoning, processing over 500 million real-time recommendations to identify and replicate top-performer agent behaviors.

The company monetizes through enterprise SaaS subscriptions sold on annual contracts with quote-based pricing, supplemented by implementation services delivered during a standardized 90-day onboarding cycle. Its go-to-market is a direct enterprise field sales motion targeting healthcare payers, providers, and Medicare-focused brokerages, with case-study customers including Accenture, Elevance Health, HCSC, Centene, Cigna, AIG, Virgin, Gold Kidney Health Plan, and Century Benefits. XSELL holds HITRUST i1 (January 2025) and ISO 27001 (2024) certifications, positioning it for regulated healthcare procurement, and reports customer outcomes of 23–25% conversion lift, 5–15% handle time reduction, 10–20% transfer rate reduction, and 18–22% NPS improvement. The company has raised $25.25 million from Sageview Capital (2020) and operates with 101–250 employees, serving as a specialized vertical-AI vendor rather than a horizontal platform play.

Name

XSELL Technologies

Legal name

XSELL Technologies

Website

https://xselltechnologies.com

Company type

Private

Founded year

2014

Operating status

Operating

Headcount range

101–250 employees

Short description

XSELL Technologies builds AI-powered real-time agent coaching and autonomous voice agent software for healthcare contact centers, serving payers, providers, and Medicare Advantage plans with its proprietary eXpert Language Model.

Ownership category

akta.pro rank

Product category

Healthcare Contact Center AI Software

NAICS

Software Publishers (51321)

SIC

Services-Prepackaged Software (7372)

akta.pro primary industry

Adherence, Reminders & Engagement Automation (Medication/Follow-up) (HLACAEAJ)

akta.pro secondary industry

End-to-End Enterprise AI Platforms (MLOps & Model Lifecycle Management) (HDAEANAA)

Keywords

• Contact center AI
• Real-time agent coaching
• Healthcare call automation
• Conversational intelligence platform
• Autonomous voice agents

Headquarters

HQ city

Chicago

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Marketing or Sales, Operations, Infrastructure

Revenue model

1. Software Platform Subscription: SaaS-based AI platform providing real-time agent coaching and Agentic Voice automation. Revenue generated through subscription licensing of the platform with implementation services included in initial deployment.
2. Professional Services: Implementation services including system integration with existing platforms, onboarding team members, and training the eXpert Model. 90-day implementation window with dedicated customer success support.

Pricing tiers

Go-to-market motion2 records

Distribution channels2 records

Marketing channels6 records

Core offering

XSELL Technologies sells an AI-powered healthcare call-center platform that delivers real-time agent coaching, supervisor analytics, and autonomous voice-agent automation for healthcare workflows. The platform is powered by its proprietary eXpert Language Model (XLM) and is sold as a subscription to enterprise healthcare payers, providers, Medicare brokerages, and contact centers. Core capabilities include real-time coaching prompts, post-call auto-summarization, performance dashboards, and HIPAA-compliant autonomous voice agents that handle tasks such as Health Risk Assessments, appointment scheduling, and benefit verification.

Product overview

XSELL Technologies offers a unified AI-powered platform for call centers and healthcare enterprises, comprising three core products: Agent Experience, Supervisor Experience, and Agentic Voice. The platform is powered by the proprietary eXpert Language Model (XLM) and leverages deterministic intelligence combined with adaptive reasoning to deliver real-time coaching and autonomous voice automation. Agent Experience provides real-time coaching to agents during calls, while Supervisor Experience offers management tools for performance tracking and coaching plan creation. Agentic Voice is the company's autonomous voice agent solution for healthcare, handling complete phone conversations from start to finish. The Auto Summarization feature is a module within Agent Experience that automatically generates post-call summaries. Together, these products help organizations improve conversion rates, reduce handle times, enhance NPS, and automate repetitive healthcare outreach workflows.

Differentiator

Problem solved

Functional benefit

Brands

• Agentic Voice: Autonomous, natural-sounding voice agents that manage phone conversations from start to finish, designed specifically for healthcare automation including Health Risk Assessments, appointment scheduling, and benefit verification.
• Agent Experience
• Supervisor Experience
• eXpert AI
• eXpert Language Model

Products and services

• Agentic Voice Healthcare-focused autonomous voice-agent solution that automates high-volume phone conversations from initiation through data capture, using deterministic intelligence and contextual reasoning to deliver HIPAA-compliant, empathetic voice interactions for Health Risk Assessments, appointment scheduling, benefit verification, lead qualification, outbound retention, and after-hours data collection. Designed for healthcare payers, providers, and Medicare Advantage plans.
• Agent Experience AI-powered real-time coaching tool for call center agents that delivers top-performer language, strategic guidance, compliance prompts, objection-handling responses, and dynamic conversation guidance during live calls. Designed for healthcare and enterprise contact-center agents.
• Supervisor Experience

Quantifiable outcome

• 23-25% lift in conversion rates
• +7 more outcomes

Named customers13 records

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability7 records

Feature8 records

Partnerships

One partnership is on record.

• Gold Kidney Health PlancoreStrategic or Co-development Partner · 18 July 2025Strategic partnership to deploy XSELL's autonomous Agentic Voice solution for Health Risk Assessments (HRAs). Gold Kidney Health Plan, the nation's leading nephrology-focused Medicare Advantage Special Needs Plan, will use Agentic Voice to accelerate collection of critical health information, freeing clinical staff to focus on meaningful member engagement. The solution is designed to be safe, compliant, empathetic, and adaptive to real-time member needs using deterministic intelligence.

Scale indicators8 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Genesys: Genesys is a major cloud contact center platform with AI capabilities for agent assist and conversation analytics. Broad incumbent that competes by embedding AI features into its enterprise CX suite.
• NICE: NICE is a large enterprise CX platform with AI-powered real-time guidance, analytics, and workforce engagement. As a broad incumbent, NICE bundles AI coaching features into its wider portfolio that competes with XSELL's specialized offering.
• Five9: Five9 is a leading cloud contact center provider with AI-powered agent assist and analytics capabilities. Broad incumbent that competes with XSELL on AI-augmented contact center functionality.

Direct peers

• Cresta: Cresta provides real-time AI coaching and agent augmentation for contact centers, with a similar enterprise SaaS motion. Directly competes with XSELL's Agent Experience product on live-call guidance and generative AI for CX.
• Observe.AI: Observe.AI is a conversation intelligence platform with real-time agent coaching and post-call analytics for contact centers. Direct comparable to XSELL across Agent Experience and Supervisor Experience products.
• Balto: Balto provides real-time agent coaching software that displays guidance during live calls. Closely comparable to XSELL's Agent Experience product on core real-time prompting functionality.
• Cogito: Cogito offers real-time AI coaching for call center agents using voice and behavioral analysis. Comparable to XSELL on enterprise contact center deployments and behavioral guidance for live agents.
• Gong: Gong is a leading conversation intelligence platform for revenue teams, capturing and analyzing sales calls. Competes with XSELL on sales-focused conversation analytics and AI-driven coaching, though broader in vertical scope.
• Chorus.ai: Chorus.ai (acquired by ZoomInfo) is a conversation intelligence platform that records, transcribes, and analyzes sales calls. Direct competitor in conversation analytics, particularly for sales-oriented use cases that overlap with Medicare Advantage enrollment.

Emerging players

• Abridge: Abridge is a healthcare AI company applying generative AI to clinical conversations and documentation. Adjacent emerging player with overlapping healthcare AI customer base and vertical specialization, but focused on clinician-patient encounters rather than payer call centers.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/XSELL_TECH
• Facebookfacebook.com/xselltechnologies
• LinkedInlinkedin.com/company/xsell-tech

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles9 records

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about XSELL Technologies