What Vital does

Vital is an AI-powered patient experience software company that sells an enterprise SaaS platform to U.S. hospitals and health systems. The platform sits as an integration layer on top of major electronic health record systems (Epic, Cerner/Oracle Health, MEDITECH, Veradigm) using FHIR, HL7, and ADT feeds, and delivers AI-generated real-time wait-time predictions, plain-language medical translations, automated patient education, service-request routing, and, most recently, AI-based incidental findings detection in radiology and clinical documentation. The product family is organized into care-setting modules (Vital Emergency, Vital Inpatient, Vital Urgent Care, Vital Guard, plus Vital Access for patient intake and Vital Care Team for clinicians), all delivered through HIPAA-compliant SMS so that patients require no app downloads or logins. Reported operational outcomes include 55–60% patient adoption rates, 30–50% reductions in left-without-being-seen rates, 10–15% higher NPS, 10% lower 30-day readmissions, and an 18x downstream ROI case study at Dignity Health East Valley.

Vital operates a direct enterprise sales motion targeting hospital C-suites, CIOs, CFOs, and clinical leadership, with quote-based annual or multi-year contracts priced by institution size, bed count, and module deployment. The company is venture-backed, having raised over $40 million across a 2021 Series A ($15M) and 2023 Series B ($24.7M), both led by Transformation Capital. It was co-founded by Aaron Patzer (founder of Mint.com and former Intuit VP) and Dr. Justin Schrager (a practicing emergency medicine physician) and is headquartered in Claymont, Delaware, with operations in the United States only. The company is HIPAA-compliant and holds HITRUST CSF and SOC 2 certifications, and has earned KLAS 2024 Top 20 Emerging Solutions recognition and the 2026 Pinnacle Diamond award for AI innovation.

Name

Vital

Legal name

Vital Software Inc.

Website

https://vital.io

Company type

Private

Founded year

2019

Operating status

Operating

Headcount range

51–100 employees

Short description

Vital is an AI-powered patient experience platform sold as enterprise SaaS to U.S. hospitals and health systems, integrating with Epic, Cerner, MEDITECH, and Veradigm EHRs to deliver real-time wait-time predictions, plain-language medical translations, and AI-based incidental findings detection via HIPAA-compliant SMS with no app download required.

Ownership category

akta.pro rank

Product category

Healthcare Patient Experience Software

NAICS

General Medical and Surgical Hospitals (62211), Specialty (except Psychiatric and Substance Abuse) Hospitals (62231), Offices of Physicians (6211)

SIC

Surgical & Medical Instruments & Apparatus (3841), Services-Specialty Outpatient Facilities, Nec (8093), Services-Health Services (8000)

akta.pro primary industry

Emergency Department (ED) Information Systems & Documentation (HLACAAAE)

akta.pro secondary industries

Acute Care & Hospital EHRs (HLACAAAA), Clinical-Grade Vital Signs Monitoring (ECG, SpO2, BP, Temp, Respiration) (HLACAPAI)

Keywords

• Patient experience software
• Healthcare AI platform
• EHR-integrated patient engagement
• Hospital communication technology
• Digital health solutions

Headquarters

HQ city

Atlanta

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure

Revenue model

1. Healthcare Provider Subscriptions: SaaS subscription model for hospitals and health systems. Pricing based on institution size, bed count, and module deployment (Emergency, Inpatient, Urgent Care, Vital Guard). Revenue generated through annual or multi-year contracts with healthcare organizations.

Pricing tiers

Go-to-market motion2 records

Distribution channels1 record

Marketing channels6 records

Core offering

Vital provides an AI-powered patient experience platform that integrates with hospital Electronic Health Record (EHR) systems to deliver real-time wait time predictions, plain-language medical translations, discharge instructions, and personalized patient communications via SMS. The platform includes modules for Emergency Departments, Inpatient stays, Urgent Care, and Incidental Findings Detection (Vital Guard), sold as a SaaS subscription to hospitals and health systems.

Product overview

Vital is an AI-powered patient experience platform architected as a cloud-based experience layer that sits on top of any Electronic Health Record system. The platform consists of a unified product family including Vital Emergency (for emergency departments), Vital Inpatient (for hospital stays), Vital Urgent Care (for urgent care settings), and Vital Guard™ (for incidental findings detection). Core supporting modules include Vital Access (patient intake and follow-up), Vital Care Team (clinician-facing companion app), and Experience Management (real-time feedback tool). All products integrate via FHIR, HL7, and ADT feeds across Epic, Cerner, MEDITECH, and Veradigm EHR systems, operate via HIPAA-compliant SMS with no app downloads required, and are supported by HITRUST CSF and SOC 2 certifications. The platform delivers 30-50% reduction in left-without-being-seen rates, 10-15% higher NPS, and 60%+ patient adoption rates (5-10x higher than competition).

Differentiator

Problem solved

Functional benefit

Brands

• Vital Emergency: AI-powered patient experience platform for emergency departments providing real-time wait time predictions, care updates, and plain-language test result explanations.
• Vital Inpatient
• Vital Urgent Care
• Vital Guard
• Vital Access
• Vital Care Team

Products and services

• Vital Emergency AI-powered patient experience platform for emergency departments that provides real-time wait time predictions (97% accuracy), plain-language test result explanations, step-by-step care updates, and simplified discharge instructions via secure text messaging without requiring app downloads or logins.
• Vital Inpatient AI-powered patient experience platform for inpatient hospital stays that provides real-time updates, goal tracking, service requests, family sharing, feedback tools, and simplified discharge instructions to enhance patient engagement during hospitalization.
• Vital Urgent Care AI-powered platform for urgent care settings that provides real-time updates, accurate wait time predictions (94% accuracy), education, and personalized guidance. Accessed via SMS without requiring downloads or login credentials, integrated with leading EHRs.
• Vital Guard AI-based, EHR-connected solution that reads clinical documentation and radiology reports to identify and communicate incidental findings to patients. Uses NLP to automatically generate worklists and facilitates asynchronous patient outreach to improve outcomes and reduce malpractice exposure.
• Vital Access Patient access solution enabling patients to confirm insurance information, access patient portals, and manage follow-up care scheduling and reminders.
• Vital Care Team Companion application for clinicians and care team members to manage patient communication, view service requests, and respond to patient needs efficiently.

Quantifiable outcome

• 30-50% reduction in LWOBS/AMA rates
• +6 more outcomes

Named customers10 records

Segments4 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration7 records

AI capability10 records

Feature6 records

Partnerships

Five partnerships are on record, tiered strategic and core.

• AI Care Standard CoalitionstrategicStrategic or Co-development Partner · 11 February 2026Founding member of the AI Care Standard coalition alongside HCA Healthcare, MedStar Health Research Institute, Cleveland Clinic, and other leading health systems. Coalition developed 10 Core Pillars for patient-facing AI safety standards.
• EpiccoreTechnology or IntegrationEHR integration partnership enabling Vital's platform to connect with Epic's electronic health record system. Vital appears on Epic's App Orchard marketplace.
• Cerner (Oracle Health)coreTechnology or IntegrationEHR integration partnership enabling Vital's platform to connect with Cerner electronic health record systems.
• MEDITECHcoreTechnology or IntegrationEHR integration partnership enabling Vital's platform to connect with MEDITECH electronic health record systems.
• Veradigm (formerly Allscripts)coreTechnology or IntegrationEHR integration partnership enabling Vital's platform to connect with Veradigm electronic health record systems.

Scale indicators12 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• CipherHealth: Patient engagement and communication platform serving hospitals with rounding, post-discharge outreach, and patient experience tools — directly competes with Vital's patient-experience and feedback modules across inpatient and ambulatory settings.
• Luma Health: Patient engagement platform delivering SMS-based scheduling, reminders, and two-way communication for health systems — most directly comparable to Vital's SMS-first, no-app-required patient communication model.
• Phreesia: Publicly-traded patient intake, registration, and experience platform used across ambulatory and hospital settings — overlaps with Vital's patient access, intake, and pre-visit communication workflows and serves a comparable hospital customer base.
• GetWellNetwork: Patient engagement and interactive care platform for hospitals, including inpatient education, discharge planning, and patient experience — directly comparable to Vital Inpatient's education, discharge, and engagement functionality.
• SONIFI Health: Hospital patient engagement platform combining interactive TV, digital whiteboards, and patient education at the bedside — competes with Vital Inpatient for inpatient engagement budgets.
• WELL Health: Patient communication and multilingual messaging platform for hospitals and health systems, focused on two-way SMS outreach, appointment reminders, and care navigation — directly comparable to Vital's SMS-first patient engagement model.

Broad incumbents

• Press Ganey: Largest US patient experience measurement and analytics firm, providing HCAHPS surveys, experience benchmarking, and real-time feedback — overlaps with Vital's Experience Management module while serving a much broader portfolio of healthcare quality and experience services.
• R1 RCM: Large healthcare technology and revenue cycle management vendor serving hospital systems with patient access, engagement, and financial experience software — broader portfolio competitor with overlapping patient communication and access-management capabilities to Vital.
• Health Catalyst: Publicly-traded healthcare data and analytics platform serving hospital systems — adjacent competitor in the healthcare AI space, particularly relevant to Vital Guard's clinical NLP and analytics capabilities applied to hospital documentation.

Emerging players

• Bamboo Health (formerly PatientPing): Real-time care coordination and care intelligence platform spanning inpatient, post-acute, and behavioral health — adjacent in hospital patient-communication and follow-up workflows, particularly comparable to Vital's downstream appointment capture and care-transition functionality.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/Vital_EHR
• LinkedInlinkedin.com/company/vital-software
• Facebookfacebook.com/VitalERSoftware

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds4 records

Investors9 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Vital