Twenty
Twenty is an open-source CRM platform offering self-hosted and cloud deployments with a TypeScript/React Apps Framework, git-backed workspaces, native AI agent integration via MCP, and 26 certified implementation partners serving 10,000+ organizations globally.
- Company typePrivate
- Founded2023
- HeadquartersSan Francisco, United States
- Headcount1–10
- GTM typeB2B
- OfferingSoftware
What Twenty does
Twenty (legal entity Twenty.com PBC, Delaware) is an open-source Customer Relationship Management (CRM) platform founded in 2023 in San Francisco. The company positions itself as a customizable, developer-friendly alternative to proprietary CRM systems such as Salesforce and HubSpot, offering both a free self-hosted deployment and a managed cloud product priced at $9/user/month (Cloud Pro) and $19/user/month (Organization, with SSO and row-level permissions). Twenty targets technical teams and enterprises seeking full data ownership, no vendor lock-in, and the ability to extend the CRM using TypeScript and React rather than proprietary languages.
The platform is built on TypeScript, React, PostgreSQL, Redis, and GraphQL/REST APIs, with Docker-based self-hosting and a CLI scaffold (twenty-sdk via `npx create-twenty-app`). Its core differentiator is the Apps Framework, which enables developers to build custom data models, server-side logic, React UI components, AI agents and skills, views, and navigation as deployable TypeScript packages. The workspace is git-backed, providing version control, branching, pull-request review, and rollback of CRM changes. Native integrations include Gmail, Google Calendar, and Microsoft 365, while every Cloud workspace ships with a Model Context Protocol (MCP) server allowing AI assistants (Claude, ChatGPT, Cursor) to read and write CRM data in natural language. The product suite includes core CRM (Companies, People, Opportunities, Tasks, Notes), a workflow engine with branching and iterators, custom dashboards (Labs beta), and granular Permissions V2.
Twenty's go-to-market is product-led growth (self-serve cloud trial in under one minute) layered with a certified implementation partner program (26 partners across the US, Europe, APAC, MENA, Africa, and LATAM). The company reports 10,000+ organizations using the platform, 49.6K GitHub stars, and 6.8K Discord members. Revenue is generated primarily through cloud subscriptions; self-hosted deployments are free. The company is privately held with no disclosed institutional funding rounds beyond a November 2024 seed round of approximately $5M led by Runa Capital (with Automattic, Firestreak Ventures, Liquid 2 Ventures, and Wayfinder), having previously participated in Y Combinator in August 2023.
Twenty firmographics
Firmographics- Name
- Twenty
- Legal name
- Twenty.com PBC
- Website
- https://twenty.com
- Company type
- Private
- Founded year
- 2023
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- Twenty is an open-source CRM platform offering self-hosted and cloud deployments with a TypeScript/React Apps Framework, git-backed workspaces, native AI agent integration via MCP, and 26 certified implementation partners serving 10,000+ organizations globally.
- Ownership category
- akta.pro rank
Twenty industry classification
Industry- Product category
- Open Source CRM Software
- NAICS
- Software Publishers (5132)
- SIC
- Services-Prepackaged Software (7372)
- akta.pro primary industry
- AI Application Enablement Platforms (Copilot/Agent Frameworks, SDKs) (HDAEANAJ)
Keywords
Where Twenty is headquartered
LocationHeadquarters
- HQ city
- San Francisco
- HQ country
- United States
- HQ region
- North America
Markets served
Twenty business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Infrastructure, Marketing or Sales, Operations
Revenue model
- Cloud Subscription (SaaS): Monthly or annual subscription for managed cloud hosting. Two tiers: Cloud Pro at $9/user/month (yearly) and Organization at $19/user/month with SSO and row-level permissions.
- Self-Hosted Deployment: Free open-source download for self-hosting. Users run their own infrastructure on their own servers with no vendor lock-in. Optional paid support/enterprise features.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Per seat | Annual | Cloud Pro - $9/user/month (billed annually) |
| Per seat | Annual | Organization - $19/user/month (billed annually) |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels6 records
Twenty product offering
Product offeringCore offering
Twenty is an open-source CRM platform that enables technical teams to build custom CRM and internal applications using a single extensibility toolkit. It is offered as a managed cloud subscription (Cloud Pro at $9/user/month and Organization at $19/user/month) or as a free self-hosted deployment, with an Apps Framework allowing developers to compose custom data models, server-side logic, React UI, workflows, and AI agents as TypeScript packages.
Product overview
Twenty is the #1 Open Source CRM, offered as a single unified platform with both self-hosted and managed cloud deployment options. The core product combines CRM capabilities (Companies, People, Opportunities, Tasks, Notes, Email, Calendar) with an extensible Apps Framework for building custom extensions in TypeScript. The platform includes native integrations for Gmail, Google Calendar, and Microsoft 365, plus an MCP server for AI assistants (Claude, ChatGPT, Cursor). Developers can extend the platform using the Twenty SDK, REST/GraphQL APIs, webhooks, and OAuth. The product portfolio includes: the core Twenty CRM (Cloud and Self-Hosted), Twenty Apps Framework, Twenty SDK, Twenty MCP Server, Twenty Workflows automation engine, Twenty Dashboards visualization (Labs beta), and the Twenty Partner Program for implementation services.
Differentiator
Problem solved
Functional benefit
Products and services
- Twenty CRM (Open Source Core)
- Twenty Cloud
- Twenty Self-Hosted
- Twenty Certified Partner Program
Quantifiable outcome
- AC&T moved to self-hosted Twenty and cut CRM costs by more than 90%
- +2 more outcomes
Companies that use Twenty
Customer profileNamed customers16 records
Segments6 records
Ideal customer profiles5 records
Twenty technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration7 records
AI capability9 records
Feature8 records
Twenty partnerships and signals
Strategic signalPartnerships
17 partnerships are on record, tiered minor, core and supporting.
- 01GROWTH, IncminorKyoto-based B2B consultancy specializing in GTM strategy, Revenue Operations and Marketing Operations. Migrating own CRM from Salesforce to Twenty with custom MCP Server for AI Agents.
- 9 Dots VenturesminorBoutique CRM implementer for real-estate workflows and WhatsApp automation. Builds CRM systems around the business with APIs, n8n workflows, and self-hosted Twenty deployments.
- AtlasProds Technologies LLPminorIndie dev agency based in Coimbatore, India with 15+ client projects delivered in 1.5 years. Specializes in full-stack development and custom integrations.
- BamLabsminorCRM systems for venture capital, private equity, and M&A-driven businesses. Handles full build: migration, custom objects, self-hosted deployment, and AI/automation.
- BKG IntegrationcoreOfficial Twenty partner in Germany. Supports implementation, migration, and integration from concept through live operation. Sets up system, imports data, integrates email/ERP/other tools, and automates tasks.
- BuildrhausminorCRM & RevOps agency building and operating revenue systems end to end on client's own tools. Production experience migrating teams off Salesforce and HubSpot.
- Infinitek Solutions Ltd.minorTechnology integration partner with US and MENA presence. Provides consulting and implementation services for Twenty deployments.
- La PME digitaleminorDigital agency serving European and Spanish-speaking markets with CRM implementation and consulting services.
- Migrai GmbHminorCRM implementation partner providing migration, customization, and support services for European enterprises.
- Nexsus AIminorCraft studio for digital solutions based in Mauritius. Forges custom CRM & ERPs, intelligent agents and automations for organizations across Africa.
- RevglobalincminorSeasoned technologist specializing in M&A migrations and integrations. Helps clients transition from rented SaaS to owned infrastructure, often saving 50%+ on annual tech spend.
- SmotlyminorFrench independent agency since 2010 with 100+ projects for SMBs, mid-market and enterprise clients. Deploys Twenty CRM and builds bespoke web portals connected to Twenty.
- AWScoreCloud infrastructure provider for Twenty's managed cloud service. Primary subprocessor for cloud hosting.
- CloudflarecoreNetwork performance and security provider. Used for CDN, DDoS protection, and web analytics on Twenty's infrastructure.
- StripecorePayment processing provider for subscription billing and transactions. Primary payment processor for cloud subscriptions.
- SentrysupportingOpen-source error tracking solution for monitoring and debugging Twenty applications.
- MintlifysupportingDocumentation platform used to build and host Twenty's developer documentation site (docs.twenty.com).
Scale indicators4 records
Recent moves6 records
Expansion highlights6 records
Twenty competitors and assessment
Company assessmentDirect peers
- Attio: AI-native CRM targeting technical teams and startups, directly overlapping with Twenty's developer-friendly, customizable positioning and modern data model.
- Pipedrive: SMB-focused CRM with sales pipeline management; directly competes for the same Salesforce-displacement buyer with a lower-cost, simpler alternative.
- Copper CRM: CRM focused on Google Workspace users with similar SMB/mid-market positioning and per-seat SaaS pricing comparable to Twenty's Cloud tiers.
- Close.io: SMB-focused inside-sales CRM with built-in calling, SMS, and email; comparable target buyer and per-seat SaaS pricing model to Twenty's Cloud Pro/Organization tiers.
Broad incumbents
- Salesforce: The dominant enterprise CRM that Twenty explicitly positions against with open-source, lower-cost, and more flexible alternatives; broad incumbent with overlapping capabilities across sales, service, and AI agents (Agentforce).
- HubSpot: Major CRM and marketing automation platform serving SMB and mid-market; competes with Twenty on CRM core and is layering AI features (Breeze) that overlap with Twenty's AI agent story.
- Odoo: Open-source business application suite (including CRM) with self-hosted and cloud options; overlaps with Twenty's open-source, modular approach and competes for the same cost-conscious buyer.
- Freshsales (Freshworks): Mid-market SaaS CRM from Freshworks with AI features (Freddy AI); competes on price-sensitive SMB/mid-market segments where Twenty also plays.
Emerging players
- Folk CRM: Lightweight, modern CRM aimed at startups and small teams; overlapping niche with Twenty on relationship management and GTM workflows for technical founders.
- SuiteCRM: Open-source CRM fork with self-hosting focus; targets the same Salesforce-replacement niche with a free, community-driven alternative, though with less modern UI and AI capabilities.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks5 records
Key highlights7 records
Customer concentration
Twenty social profiles
Digital presenceTwenty compliance and trust
Trust signalCompliance2 records
Twenty financial estimates
Financial estimateRevenue estimate
Valuation estimate
Twenty leadership team
Management profileNumber of profiles
Profiles2 records
Twenty funding detail
Funding detailFunding overview
Funding rounds2 records
Investors6 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Twenty M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Twenty
What does Twenty do?
Twenty is an open-source CRM platform that enables technical teams to build custom CRM and internal applications using a single extensibility toolkit. It is offered as a managed cloud subscription (Cloud Pro at $9/user/month and Organization at $19/user/month) or as a free self-hosted deployment, with an Apps Framework allowing developers to compose custom data models, server-side logic, React UI, workflows, and AI agents as TypeScript packages.
Is Twenty a public or private company?
Twenty is a private company. It is classified as venture growth investor backed and is currently operating.
When was Twenty founded?
Twenty was founded in 2023. It employs 1 to 10 people.
Where is Twenty based?
Twenty is headquartered in San Francisco, United States, in the North America region.
How does Twenty make money?
Two revenue lines are on record. Cloud Subscription (SaaS) is the primary driver. The others are self-Hosted Deployment.
Who are Twenty's main competitors?
Direct peers on record are Attio, Pipedrive, Copper CRM and Close.io. Broad incumbents are Salesforce, HubSpot, Odoo and Freshsales (Freshworks). Emerging players are Folk CRM and SuiteCRM.
Does Twenty have an API?
Yes. Twenty offers REST and GraphQL APIs, webhooks, and OAuth for connecting Twenty with other software systems and building custom integrations. Every Cloud workspace ships with a native MCP (Model Context Protocol) server that connects AI assistants to CRM data. Developers can extend Twenty with custom objects, server-side logic functions, React UI components, AI skills and agents, views, and navigation using TypeScript via the Apps framework. The platform supports webhooks for real-time data synchronization with external applications. Developer documentation is at docs.twenty.com/developers/introduction.
What industry is Twenty in?
Twenty's product category is Open Source CRM Software. Its primary akta.pro industry code is HDAEANAJ, AI Application Enablement Platforms (Copilot/Agent Frameworks, SDKs). Its NAICS code is 5132 and its SIC code is 7372.