What Payhoa does

PayHOA, LLC is a cloud-based software company founded in 2018 and headquartered in Lexington, Kentucky, that sells an all-in-one HOA and community association management platform to self-managed homeowner associations, condominium owner associations, and third-party property management companies. The product is organized into four modules — Financial, Communications, Management, and Product infrastructure — covering invoicing and dues collection, HOA-specific general ledger accounting, bank reconciliation via Plaid, vendor payables with OCR invoice scanning, mass communication (email/SMS/voice via Twilio), USPS mail via Lob, an AI-powered website builder with a document-aware chatbot called Penny, violation tracking, online voting, owner portals, and automated resale document processing. Underlying infrastructure runs on AWS with cross-zone data backups every two hours and PCI Level 1 compliance via Stripe for payments.

The business model combines tiered monthly/annual SaaS subscriptions priced by number of units ($49/month for 0–25 units up to $0.55/unit/month with a $275 floor for 500+ units, with a 10% discount for annual billing) with transaction fees on homeowner payments ($2.45 ACH, 3.5% + $0.50 card, $2.50 lockbox), mailing services, optional managed bookkeeping starting at $199/month, and tax filing services ($399 for 1120-H, $15 for 1099). Distribution is primarily product-led and self-serve via a 30-day free trial with no credit card required, augmented by an inside-sales motion for property management companies. After years of bootstrapped, profitable operation, PayHOA raised a $27.5 million Series A led by Elephant in May 2024; the company manages 576,000+ units across 5,000+ communities and has processed $1.6 billion in cumulative homeowner invoices.

Name

Payhoa

Legal name

PayHOA, LLC

Website

https://payhoa.com

Company type

Private

Founded year

2018

Operating status

Operating

Headcount range

11–50 employees

Short description

PayHOA provides an all-in-one cloud-based HOA management platform for self-managed homeowner associations and property management companies, covering accounting, payments, communications, violation tracking, and resale documents, serving 5,000+ communities with 576,000+ units under management.

Ownership category

akta.pro rank

Product category

HOA Management Software

NAICS

Business Support Services (5614), Office Administrative Services (5611)

SIC

Services-Prepackaged Software (7372), Services-To Dwellings & Other Buildings (7340)

akta.pro primary industry

Homeowners Association (HOA) Management (BPAJAHAB)

akta.pro secondary industries

Master-Planned Community & POA Management (BPAJAHAD), HOA / Condominium Association Management (BPAJAFAH), Direct Debit / ACH Collections & Recurring Billing (FSAMAGAE)

Keywords

• HOA management software
• Association accounting software
• Community management platform
• Property management software
• HOA payment processing

Headquarters

HQ city

Lexington

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Marketing or Sales, Infrastructure, Operations, Supply Chain

Revenue model

1. Subscription Software Fees: Tiered monthly or annual subscription pricing based on number of units in the community. Ranges from $49/month (0-25 units, annual) to $0.55/unit/month for 500+ units with $275 minimum.
2. Payment Processing Fees: Transaction fees from processing homeowner payments: $2.45 for ACH/echeck and 3.5% + $0.50 for card payments. Lockbox payments at $2.50 each.
3. Mailing Services: USPS mailing services including first class mail ($1.25/letter), standard class ($1.05/letter), and mailed checks ($2/check)
4. Bookkeeping Services: Optional monthly bookkeeping service starting at $199/month for associations without accounting expertise
5. Tax Filing Services: 1120-H tax filing starting at $399/filing and 1099 filing at $15/filing

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels6 records

Core offering

PayHOA is an all-in-one, cloud-based HOA management software platform that consolidates financial management (invoicing, accounting, budgets, bank integrations, payables, and bookkeeping), communications (mass email/SMS/calls, mailroom, message boards, AI website builder), and community management (violations, request forms, document storage, voting, owner portals, resale documents) into a single portal. It is sold on tiered per-unit subscriptions with optional paid bookkeeping and tax filing services for self-managed homeowner associations, condominium associations, and third-party property management companies in the United States.

Product overview

PayHOA is an all-in-one HOA management software platform that consolidates accounting, payments, communications, and association management into a single, cloud-based portal. The platform consists of four integrated modules: Financial (invoicing, accounting, budgeting, bank integrations, payables, and optional bookkeeping services), Communications (mass communication, mailroom, message boards, and AI-powered website builder with chatbot Penny), Management (violations, request forms, document storage, voting/surveys, owner portals, and resale documents), and Product infrastructure (integrations, security, and support). The platform integrates with Stripe for payments, Plaid for banking, Twilio for communications, Lob for mailing, Google Calendar, and Western Alliance Bank for direct banking services.

Differentiator

Problem solved

Functional benefit

Products and services

• Financial Suite Comprehensive financial management module for HOAs and property managers including automated invoicing and payments, HOA-specific general ledger accounting with 40+ built-in reports, budget tools, bank integrations via Plaid, vendor payables with OCR invoice scanning, and optional managed bookkeeping services.
• Communications Suite Multi-channel communications module enabling mass emails, SMS texts, automated phone calls via Twilio, USPS mailroom mailing via Lob, community message boards, interactive calendar, and an AI-powered website builder with integrated Penny chatbot for 24/7 homeowner assistance.
• Management Suite Community management module covering automated violation tracking with USPS mail tracking, custom request forms with approval workflows, unlimited cloud document storage, online voting and surveys, homeowner-facing owner portals, and resale document processing for home sales and refinancing.
• Bookkeeping Services Optional paid monthly add-on service starting at $199/month in which PayHOA's in-house bookkeepers code transactions, reconcile accounts, and prepare monthly and annual financial reports for HOAs that lack in-house accounting expertise. Also includes 1120-H HOA tax filing starting at $399 per filing and 1099 filing at $15 per filing.
• Resale Documents Module Automated resale document processing module for home sales and refinancing that coordinates with title companies, lenders, and realtors and collects fees at closing, eliminating a historically manual paperwork process for HOAs and COAs.

Quantifiable outcome

• Associations report saving $15,000 per year on average by switching from property managers to self-management
• +4 more outcomes

Named customers8 records

Segments3 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

AI capability2 records

Feature7 records

Partnerships

Five partnerships are on record, tiered core.

• StripecoreTechnology or IntegrationPayment processing integration through Stripe enabling online ACH and card payments without merchants needing separate merchant accounts. Stripe handles PCI compliance and tokenization.
• PlaidcoreTechnology or IntegrationBank connection integration syncing 15,000+ banks to automatically pull transactions into PayHOA ledger on a daily basis.
• TwiliocoreTechnology or IntegrationMass communication integration for sending unlimited SMS texts, phone calls, and emails to homeowners.
• Lob.comcoreTechnology or IntegrationMass mailing integration enabling direct mail of invoices, violations, letters, and other documents through PayHOA with USPS tracking.
• Western Alliance BankcoreTechnology or IntegrationDirect banking integration providing Banking-as-a-Service enabling online banking tasks without logging into bank website, view check images and statements, with free lockbox payment processing.

Scale indicators8 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Buildium: Buildium is a property management platform with HOA/community association functionality, owned by RealPage. It serves property managers and self-managed associations with accounting, maintenance, and communication tools overlapping PayHOA's offering, though HOA is one segment among many.
• RealPage Community Suite: RealPage is a large enterprise property management software provider offering HOA and community association tools as part of a broader multifamily and commercial real estate portfolio. It competes with PayHOA primarily at the larger management-company end of the market.
• Yardi: Yardi is a large enterprise real estate software vendor with HOA/condo association management products (Yardi Community Manager). It competes with PayHOA primarily in larger associations and management companies, with a much broader real estate portfolio.
• AppFolio: AppFolio is a large, publicly-traded property management software platform serving residential, commercial, and community association management. Its HOA module competes with PayHOA but as part of a much broader portfolio targeting property managers rather than self-managed HOAs.

Direct peers

• Condo Control: Condo Control Central provides condo and HOA management software with announcements, maintenance tracking, and document management. It directly overlaps PayHOA's owner portal and communications features for condominium and homeowner associations.
• Vantaca: Vantaca is a leading cloud-based HOA and community association management platform serving both self-managed communities and professional management companies. It directly competes with PayHOA in the same target customer segments (HOAs/COAs) and overlapping feature set (accounting, payments, communications).
• Property Boulevard: Property Boulevard offers HOA and community association management software with accounting, communications, and violation tracking. It is a direct competitor in the same niche as PayHOA, often compared in software review platforms like Capterra and G2.
• CINC Systems: CINC Systems provides accounting and management software specifically for community associations and management companies. It is a direct competitor to PayHOA with similar domain focus on HOA/COA workflows and a comparable mid-market customer base.
• TOPS Software (RealPage): TOPS [One] is an HOA accounting and management software suite, now owned by RealPage. It directly competes with PayHOA's HOA accounting and management features, particularly targeting self-managed associations and management companies.

Emerging players

• HOA Cloud (HOAi): HOAi is a SaaS HOA management platform offering accounting, payments, communications, and portals for self-managed communities. It competes with PayHOA in the same self-managed HOA segment with similar product positioning and target buyers.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Customer concentration

• Facebookfacebook.com/Payhoacom-214865479050545
• LinkedInlinkedin.com/company/payhoa

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles8 records

Funding overview

Funding rounds1 record

Investors1 record

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Payhoa