Switchboard, MD
Switchboard, MD is a physician-built AI platform that automates and routes multimodal healthcare communications, including patient portal messages, calls, voicemails, and faxes, for US health systems and specialty practices. Its products include MDAware (inbox triage), Contact Center automation, RevAware (revenue cycle), and ThreatAware (infectious disease detection).
- Company typePrivate
- Founded2021
- HeadquartersAtlanta, United States
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What Switchboard, MD does
Switchboard, MD is a physician-built healthcare AI company founded in 2021 and headquartered in Atlanta, Georgia, that develops a clinical intelligence platform for automating and routing multimodal healthcare communications. The company's core technology is a proprietary NLP model trained on millions of physician-labeled clinical data points, originally developed by founder Blake Anderson, MD, to triage patient portal messages within electronic medical records. The platform now spans inbox management (MDAware), contact center automation for live calls and voicemails, revenue cycle optimization (RevAware with RevRadar predictive scoring), and infectious disease surveillance (ThreatAware developed under a BARDA DRIVe federal contract). Integrations include EMR, RCM, ERP, CRM, and CCaaS systems via FHIR and HL7 standards, with real-time transcription powered by Amazon Nova Sonic under a November 2025 AWS partnership.
The company serves US-based healthcare organizations across two primary segments: large integrated delivery networks and health systems (Emory Healthcare, Marshfield Clinic Health System, University of Minnesota) and specialty practice groups (South County Orthopedic Specialists, OrthoWest, Georgia Eye Partners, Kirby Medical Center). Its go-to-market is enterprise field sales targeting clinical informatics leaders, CIOs, COOs, and VP Clinical Applications, supported by peer-reviewed academic validation in NEJM AI, JAMA Network Open, and Frontiers in AI. Pricing is quote-based with enterprise subscription licensing, and reported customer outcomes include 84% reduction in message resolution time, 76% reduction in contact center queue times, 98% NLP classification accuracy, and $21M in revenue cycle cash acceleration within 60 days for Marshfield Clinic.
Switchboard, MD is privately held and has raised approximately $2.7M across disclosed angel and grant funding rounds between 2023 and 2024, supplemented by the BARDA DRIVe federal contract. The company maintains HIPAA and SOC 2 Type 2 compliance, operates with 11-50 employees, and has cumulatively triaged over 800,000 communications since inception. Leadership includes founder/CEO/CTO Blake Anderson, MD, co-founder/CCO Ankit Tiwari, Chief Strategy Officer Will Akers, and an advisory board anchored by HonorHealth Board Chair Mike Welborn.
Switchboard, MD firmographics
Firmographics- Name
- Switchboard, MD
- Legal name
- Switchboard, MD Inc.
- Website
- https://switchboardmd.com
- Company type
- Private
- Founded year
- 2021
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Switchboard, MD is a physician-built AI platform that automates and routes multimodal healthcare communications, including patient portal messages, calls, voicemails, and faxes, for US health systems and specialty practices. Its products include MDAware (inbox triage), Contact Center automation, RevAware (revenue cycle), and ThreatAware (infectious disease detection).
- Ownership category
- akta.pro rank
Switchboard, MD industry classification
Industry- Product category
- Healthcare Communication AI
- NAICS
- Computer Systems Design and Related Services (54151), Computer Systems Design and Related Services (5415), Computer Systems Design Services (541512), Telephone Call Centers (56142)
- SIC
- Services-Computer Integrated Systems Design (7373), Services-Telephone Interconnect Systems (7385)
- akta.pro primary industry
- Nurse Triage & Clinical Call-Center Teletriage Platforms (HLALAJAC)
- akta.pro secondary industries
- Medical Device Connectivity & Interoperability Middleware (MDI, EHR/HL7/FHIR Integration) (HLACAPAJ), Care Coordination, Referral Management & Transitions-of-Care Pathways (HLACAGAL), Patient Intake, Digital Registration & eForms (HLACAEAF), Virtual Nursing, Telemonitoring & Command Center Platforms (HLACAFAH)
Keywords
Where Switchboard, MD is headquartered
LocationHeadquarters
- HQ city
- Atlanta
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Switchboard, MD business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Marketing or Sales, Infrastructure, Operations
Revenue model
- SaaS/Platform Subscription: Subscription-based licensing of the Switchboard, MD AI platform to healthcare organizations. Pricing is likely tiered based on organization size, message/communication volume, and modules deployed (Inbox Management, Contact Center, Revenue Cycle). Enterprise agreements include implementation, support, and ongoing optimization.
Go-to-market motion1 record
Distribution channels1 record
Marketing channels7 records
Switchboard, MD product offering
Product offeringCore offering
Switchboard, MD provides a physician-built AI platform that triages, routes, and prioritizes multimodal healthcare communications — patient portal messages, phone calls, voicemails, faxes, texts, emails, and chats — across inbox management, contact center, revenue cycle, and infectious disease detection workflows. The platform integrates natively with EMR, ERP, CRM, CCaaS, and RCM systems via FHIR/HL7 to automate classification and routing for health systems, hospitals, and specialty practices.
Product overview
Switchboard, MD offers a physician-built clinical intelligence platform with modular architecture. The core platform handles multimodal healthcare communications (patient portal messages, calls, voicemails, faxes, texts, emails, chats) through AI-powered classification, routing, and prioritization. Key products include MDAware (inbox management), Contact Center (call automation), RevAware (revenue cycle management), and ThreatAware (infectious disease detection), supported by Configurable Solutions for tailored AI building blocks. All products integrate natively with EMR, ERP, CRM, CCaaS, and RCM systems via FHIR/HL7 standards.
Differentiator
Problem solved
Functional benefit
Brands
- MDAware: AI-powered inbox triage solution for patient portal messages that classifies, routes, and prioritizes inbound communications to reduce administrative burden and clinician burnout.
- ThreatAware
- Contact Center
- RevAware
Quantifiable outcome
- 98% NLP message classification accuracy
- +9 more outcomes
Companies that use Switchboard, MD
Customer profileNamed customers7 records
Segments4 records
Ideal customer profiles2 records
Switchboard, MD technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration6 records
AI capability11 records
Feature5 records
Switchboard, MD partnerships and signals
Strategic signalPartnerships
Nine partnerships are on record, tiered major, core and flagship.
- Kirby Medical CentermajorNationally-recognized critical access hospital in Illinois selected Switchboard, MD for patient workflow automation including call routing, AI voice agent, and multi-channel communication triage. Partnership aims to reduce administrative burden while preserving care quality.
- Amazon Web Services (AWS)coreIntegration of Amazon Nova Sonic transcription technology for real-time call automation. Achieved 80-90% lower transcription costs, 4% word error rate, and low-latency outputs enabling sustainable real-time automation at scale.
- OrthoWestmajorPremier orthopedic surgical group in Orange County, California expanded Switchboard, MD Contact Center enterprise-wide following successful SCOS deployment. Covers 10 locations with board-certified orthopedic surgeons.
- EyeSouth Partners (Georgia Eye Partners, MidWest Eye Center)majorEyeSouth network spanning 290 doctors at 160 locations deployed Contact Center solutions across affiliates. Georgia Eye Partners achieved 52% sentiment improvement; MidWest Eye Center deployed prescription voicemail automation.
- Emory UniversitycoreFounding research and clinical partnership. Emory Healthcare served as the pilot site for MDAware development and is the first customer for Inbox Management deployment. Joint research published in NEJM AI, JAMA Network Open, and Frontiers. Blake Anderson, MD is both Emory physician and Switchboard, MD founder.
- Marshfield Clinic Health SystemmajorWisconsin-based healthcare system with 50+ locations deployed MDAware for inbox management and RevAware for revenue cycle optimization. Achieved 55% message triage in 4 days, $21M cash acceleration, and 4.0 DNFB days reduced in 60 days.
- South County Orthopedic Specialists (SCOS)majorCalifornia-based orthopedic practice (division of OrthoWest) deployed Contact Center solution. Achieved 76% queue time reduction, 58% abandonment reduction, handling 1,000+ daily calls up to 1,600 daily without adding headcount.
- BARDA DRIVe (Biomedical Advanced Research and Development Authority)flagshipFederal government partnership under HHS/ASPR to develop ThreatAware for infectious disease detection and emergent health threat response. Contract number 75A50124C00016. Aims to accelerate detection and response during health emergencies by improving healthcare worker availability and facilitating access to rapidly evolving field data.
- University of MinnesotacorePartnership for COVID-19 diagnosis identification using MDAware NLP model. Analyzed 73K patient messages, generated 625 COVID-19 tags, enrolled 35 patients in clinical trials. Demonstrated model capability for clinical trial data enhancement.
Scale indicators10 records
Recent moves6 records
Expansion highlights6 records
Switchboard, MD competitors and assessment
Company assessmentDirect peers
- Nabla: Nabla provides an AI medical assistant that generates clinical notes and reduces EHR burden for clinicians. Overlapping product category with Switchboard, MD's communication triage and physician-built AI positioning.
- Abridge: Abridge provides AI medical scribe and clinical conversation summarization integrated with EMRs. Direct overlap in physician-AI ambient documentation and contact center voice AI for healthcare communication workflows.
- Qventus: Qventus offers AI-driven automation for hospital operations, including patient flow, contact center, and clinical operations. Comparable enterprise health-system buyer and AI workflow automation positioning to Switchboard, MD.
- Suki AI: Suki offers an AI voice assistant that automates clinical documentation, coding, and workflow tasks for clinicians. Comparable physician-AI focus and enterprise health-system GTM, with overlapping use cases around reducing clinician administrative burden.
- Hyro AI: Hyro provides a conversational AI platform for healthcare call centers and patient access automation. Direct overlap with Switchboard, MD's contact center automation use cases and health-system enterprise buyer.
- Augmedix: Augmedix offers ambient AI medical documentation and live clinical support services to health systems and physician groups. Comparable health-system enterprise sales motion and focus on reducing clinician administrative burden via AI.
- Syllable.ai: Syllable builds an AI-powered contact center and patient access platform for hospitals and health systems. Direct overlap with Switchboard, MD's Contact Center product and similar healthcare call automation focus.
- Notable Health: Notable Health builds AI-powered intelligent automation for healthcare workflows including patient intake, scheduling, and clinical documentation. Direct overlap with Switchboard, MD's MDAware and self-scheduling capabilities targeting similar health-system buyers.
Broad incumbents
- Microsoft DAX (Nuance): Microsoft DAX Copilot, built on the Nuance acquisition, delivers enterprise-grade ambient clinical documentation across large health systems. Represents a broad incumbent competitor with embedded distribution through Microsoft/Epic relationships.
- Epic Systems: Epic is the dominant EMR vendor and is aggressively embedding AI inbox triage, message routing, and ambient documentation into its core platform. Represents the most strategic incumbent threat to standalone communication-AI vendors like Switchboard, MD.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks6 records
Key highlights7 records
Customer concentration
Switchboard, MD social profiles
Digital presenceSwitchboard, MD compliance and trust
Trust signalCompliance2 records
Switchboard, MD financial estimates
Financial estimateRevenue estimate
Valuation estimate
Switchboard, MD leadership team
Management profileNumber of profiles
Profiles12 records
Switchboard, MD funding detail
Funding detailFunding overview
Funding rounds4 records
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Switchboard, MD M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Switchboard, MD
What does Switchboard, MD do?
Switchboard, MD provides a physician-built AI platform that triages, routes, and prioritizes multimodal healthcare communications — patient portal messages, phone calls, voicemails, faxes, texts, emails, and chats — across inbox management, contact center, revenue cycle, and infectious disease detection workflows. The platform integrates natively with EMR, ERP, CRM, CCaaS, and RCM systems via FHIR/HL7 to automate classification and routing for health systems, hospitals, and specialty practices.
Is Switchboard, MD a public or private company?
Switchboard, MD is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Switchboard, MD founded?
Switchboard, MD was founded in 2021. It employs 11 to 50 people.
Where is Switchboard, MD based?
Switchboard, MD is headquartered in Atlanta, United States, in the North America region.
How does Switchboard, MD make money?
One revenue line is on record: saaS/Platform Subscription.
Who are Switchboard, MD's main competitors?
Direct peers on record are Nabla, Abridge, Qventus, Suki AI, Hyro AI, Augmedix, Syllable.ai and Notable Health. Broad incumbents are Microsoft DAX (Nuance) and Epic Systems.
Does Switchboard, MD have an API?
No public API is recorded for Switchboard, MD.
What industry is Switchboard, MD in?
Switchboard, MD's product category is Healthcare Communication AI. Its primary akta.pro industry code is HLALAJAC, Nurse Triage & Clinical Call-Center Teletriage Platforms, with a secondary code of HLACAPAJ, Medical Device Connectivity & Interoperability Middleware (MDI, EHR/HL7/FHIR Integration). Its NAICS code is 54151 and its SIC code is 7373.