What Nelly does

Nelly Solutions GmbH is a Berlin-based health technology company founded in 2021 that operates a cloud-based SaaS platform automating the complete patient journey for medical practices in German-speaking markets. The platform is structured around two pillars — a Digital Patient Journey (digital anamnesis, electronic document signing, digital informed-consent forms, practice rating, AI Documentation, and AI Plan Agent) and a Financial Operating System (digital factoring, KV/KZV statutory-health-insurance factoring, online payments, and POS terminals) — anchored by a Practice Portal and a Patient Portal and unified through a PVS connector that integrates with virtually every major German practice management system, including medatixx, DENTPORT, Charly, z1pro, Ivoris, and VDDS.

Underlying technology is hosted on AWS Frankfurt (DIN ISO/IEC 27001 certified, GDPR-compliant, TÜV data-protection certified) and combines adaptive conditional logic for multilingual anamnesis forms, AI-powered speech-to-text for real-time clinical documentation, generative AI for treatment-plan summarization and patient chatbot Q&A, and legally-binding OTP-based electronic signatures compliant with §126b BGB. Revenue is generated through a modular subscription model (Starter, Standard, Premium tiers or per-module selection), supplemented by transaction fees on payment processing (Adyen/Stripe), digital factoring and KV/KZV factoring commissions, POS terminal rental, and optional tablet rental. Customers are concentrated in dental and orthodontic practices (~2,000+ practices cited) with growing coverage in general practice, neurology, radiology, dermatology, orthopedics, and ENT.

Go-to-market combines direct sales (enterprise field sales and inside sales with German and Italian support lines), product-led growth (a live digital-intake demo on the website), and channel partnerships through PVS vendors (medatixx HealthHub, DENTPORT). The company has raised a €15M Series A (June 2023, Lakestar, arc investors, b2venture, Motive Ventures) and an approximately $51.5M Series B (January 2025, Cathay Innovation, Notion Capital, with participation from existing investors), and is led by co-founders Lukas Eicher and Niklas Radner as co-CEOs, Rasmus Schults as CTO, and Laurids Seibel.

Name

Nelly

Legal name

Nelly Solutions GmbH

Website

https://getnelly.de

Company type

Private

Founded year

2021

Operating status

Operating

Headcount range

101–250 employees

Short description

Nelly Solutions GmbH is a Berlin-based health tech SaaS company that automates the full patient journey — from digital intake and AI documentation through electronic signatures to payment processing and factoring — for German medical practices, primarily in dental and adjacent specialties, via a platform integrated with all major practice management systems.

Ownership category

akta.pro rank

Product category

Healthcare Practice Management Software

NAICS

Software Publishers (5132)

SIC

Services-Prepackaged Software (7372)

akta.pro primary industry

Patient Self-Service Portal for Scheduling & Management (HLACADAK)

Keywords

• Digital patient intake
• Medical practice software
• Healthcare billing automation
• Practice management platform
• AI documentation healthcare

Headquarters

HQ city

Berlin

HQ country

Germany

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Marketing or Sales, Infrastructure, Operations

Revenue model

1. SaaS Subscription: Nelly operates as a Software-as-a-Service platform with subscription-based access. Practices pay for access to the platform portal and selected modules. Service tiers include 'Starter', 'Standard', and 'Premium' levels, or customized service combinations.
2. Payment Processing: Transaction-based fees for payment processing through Adyen integration. Patients pay invoices digitally via credit card, Apple Pay, Google Pay, or SEPA direct debit. Practices pay transaction commissions on each payment processed.
3. Digital Factoring: Factoring services for billing optimization. Nelly provides digital factoring for efficient billing and KV/KZV factoring for direct payout from health insurance associations, improving practice liquidity.
4. POS Terminal Rental: Rental fees for card reader terminals (POS) provided to practices for on-site payments. Practices pay a rental fee specified in the offer for hardware use during the contract period.
5. Tablet Rental: Optional tablet rental for practices where patients can complete digital check-in without smartphones. Practices pay a rental fee for tablets provided during the contract period.

Pricing tiers

Go-to-market motion3 records

Distribution channels4 records

Marketing channels13 records

Core offering

Nelly provides a cloud-based SaaS platform for medical practices in Germany that digitizes the complete patient journey from intake to payment. The platform combines a Digital Patient Journey (digital anamnesis, electronic document signing, AI-powered documentation, AI treatment plan agent, practice reviews) with a Financial Operating System (digital factoring, KV/KZV factoring, online payments, POS card terminals), integrated with all major German practice management systems (PVS).

Product overview

Nelly is a cloud-based Software-as-a-Service platform for medical practices that digitizes the complete patient journey from intake to payment. The platform operates as a modular system comprising two main pillars: the Digital Patient Journey (Digitale Patientenreise) and the Financial Operating System (Finanzcockpit). The Digital Patient Journey includes Digital Anamnesis for patient intake, Digital Documents for consent and form signing, Digital Information Sheets for informed consent, Practice Rating for patient reviews, AI Documentation for speech-to-text transcription, and AI Plan Agent for treatment plan automation. The Financial Operating System encompasses Digital Factoring for invoice processing, KV/KZV Factoring for statutory health insurance payouts, Online Payment for digital transactions, and Card Readers for in-clinic POS payments. The platform is anchored by the Practice Portal as the central control center for practices and the Patient Portal for patient-facing access, with the Nelly-Connector enabling integration with various practice management systems. All solutions work together to automate administrative tasks, reduce paperwork by up to 80%, save 10 minutes per patient, and increase revenue by up to 30%.

Differentiator

Problem solved

Functional benefit

Products and services

• Digitale Anamnese (Digital Anamnesis) Digital patient intake solution that allows patients to complete medical history forms on their own smartphone before appointments, with multi-language support, conditional logic, and automatic transfer to practice management systems. Designed for dental, general, and specialty medical practices in Germany.
• Digitale Dokumente (Digital Documents) Digital document management allowing practices to send and collect legally-binding electronic signatures on consent forms, treatment plans, invoices, and other documents via SMS, email, or WhatsApp with automated reminders. Uses OTP-based signatures compliant with German law (BGB §126b).
• Digitale Aufklärung (Digital Information Sheets) Digital informed consent forms with drawing functionality, time tracking, and legal confirmation. Created with physicians to enable clearer patient education with legally-binding electronic signatures.
• Praxisbewertung 5/5 (Practice Rating) Automated patient satisfaction surveys and Google review management. Collects patient feedback, redirects patients to Google reviews, and provides insights into patient satisfaction.
• KI Dokumentation (AI Documentation) AI-powered speech-to-text documentation for treatment conversations. Staff speak instead of type; AI captures and transcribes treatment discussions in real-time, generating descriptive documentation drafts. Audio is temporarily processed and immediately deleted after transcription.
• KI Plan Agent (AI Treatment Plan Agent) AI-powered treatment plan management with automated creation of patient-friendly summaries, digital distribution via email/SMS/WhatsApp, automatic appointment assignment, automatic reminders, and AI chatbot for patient questions about treatment plans and billing codes.
• Digitales Factoring (Digital Factoring) Digital invoice factoring in collaboration with banks. Provides complete digital billing without media breaks, including immediate payout, helping practices improve cash flow and reduce administrative burden.
• KV und KZV Factoring Direct payout of outstanding claims from Kassenärztliche Vereinigungen (KV) and Kassenzahnärztliche Vereinigungen (KZV) for immediate liquidity, improved cashflow, and higher planning certainty for medical and dental practices.
• Online Bezahlung (Online Payment) Digital payment solution allowing patients to receive and pay invoices online via credit card, Apple Pay, Google Pay, or SEPA direct debit with automatic invoice matching.
• Kartenlesegeräte (Card Readers / POS Terminals) Point-of-sale card terminals provided as a rental for in-clinic payments via EC card, credit card, Apple Pay, or Google Pay with automated invoice assignment.
• Praxisportal (Practice Portal) Central control center for practices to manage all Nelly modules, documents, patient data, and financial transactions in one unified interface.
• Patientenportal (Patient Portal) Patient-facing web portal giving patients access to their documents, treatment plans, payment options, and communication with the practice without requiring app installation.
• Nelly-Connector Integration interface connecting Nelly with German practice management systems (PVS) for seamless data flow. Supports integrations with Evident, z1pro, Charly, Ivoris, Dentport, VDDS, Infomedica, XDENT, Simple Work, and medatixx.

Quantifiable outcome

• 80% reduction in paper, printing, and postage costs
• +3 more outcomes

Named customers10 records

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration15 records

AI capability8 records

Feature6 records

Partnerships

Five partnerships are on record, tiered core.

• medatixxcoreTechnology or Integration · 18 June 2026Nelly is now part of the medatixx HealthHub, allowing medical practices to use digital anamnesis, document management, and factoring directly from their medatixx environment without system changes. This integration enables seamless workflow continuation for medatixx users.
• DENTPORTcoreTechnology or Integration · 27 February 2026Direct interface partnership enabling automatic transfer of master data, insurance information, and anamnesis data between Nelly and DENTPORT dental practice management systems. No system change required for dental practices.
• AdyencoreTechnology or IntegrationPayment service provider integration for processing patient payments. Adyen handles payment collection (credit card, Apple Pay, Google Pay, SEPA direct debit) on behalf of medical practices. Nelly integrates Adyen's payment processing into its platform.
• Amazon Web Services (AWS)coreTechnology or IntegrationCloud infrastructure provider. Nelly stores all data on AWS servers in Frankfurt, Germany, ensuring GDPR compliance and EU data residency. AWS servers are certified according to DIN ISO/IEC 27001.
• StripecoreTechnology or IntegrationPayment processing partner for online payments. Stripe handles payment collection and processing, with Nelly transmitting payment information to Stripe for transaction processing.

Scale indicators3 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Doctolib: France-headquartered but Germany-focused practice and patient platform offering appointment booking, patient communication, and increasingly practice digitization. Closest direct competitor by mission and European footprint, with significantly larger scale and recent forays into digital intake and practice workflow tools.
• samedi: Berlin-based digital appointment scheduling and practice workflow platform serving German medical practices. Directly comparable by target customer (German practices), GTM (sales-assisted), and core workflow focus, though Nelly extends further into payments and AI documentation.
• Patient21: Berlin-based dental-focused platform combining clinic operations with proprietary software. Direct peer in the German dental-practice digitization space, with overlapping GTM and a vertical focus on dentistry similar to Nelly's anchor segment.
• Doctena / Docplanner: European online healthcare booking and practice management platform operating across multiple countries. Comparable in serving practitioners with digital scheduling and patient management, with broader geographic footprint but less German-specific workflow depth than Nelly.

Broad incumbents

• CompuGroup Medical (CGM): One of Europe's largest providers of practice management software (PVS) and hospital information systems, with deep German healthcare footprint. Overlaps with Nelly through PVS dominance and adjacent digital workflow tools, though CGM's portfolio spans the full healthcare IT stack rather than specializing in patient intake and fintech.
• medatixx: Major German PVS vendor whose HealthHub ecosystem now embeds Nelly. Overlaps in practice management and patient intake functionality; a partnership in Nelly's case but also a potential competitor if medatixx expands native digitization features.
• Jameda (Docplanner Group): Germany's leading doctor-search and appointment-booking marketplace under Docplanner, with practice SaaS extensions. Comparable on the patient-acquisition and booking side but lighter on back-office digitization and fintech than Nelly.

Emerging players

• Idana (by Mesalvo): Digital anamnesis and patient intake solution for German and European medical practices. Narrower overlap than Doctolib or samedi, but the most direct comparator to Nelly's digital anamnesis module, with similar multilingual intake and PVS integration approach.
• Avi Medical: Germany-based digital general practice combining physical clinics with proprietary patient software. Overlaps with Nelly in the German primary-care digitization narrative, though Avi operates owned clinics rather than selling software across an independent practice base.
• Zava (formerly DrEd): European digital health provider offering remote consultations and online treatment across Germany and other markets. Partial overlap with Nelly in digitizing patient journeys, though Zava is more telehealth-focused while Nelly is more practice-operations-focused.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks5 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/@nellysolutions
• Facebookfacebook.com/profile.php?id=100071800812353
• LinkedInlinkedin.com/company/nelly-solutions
• Instagraminstagram.com/nellysolutions
• Xx.com/NellySolutions

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds5 records

Investors11 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Nelly