What rida.ai does

Rida.ai operates an AI-powered logistics orchestration platform headquartered in Singapore, marketed as RIDA DeliveryOS and RIDA FieldOS. The DeliveryOS product orchestrates drivers and fleets in real time, using AI for demand forecasting, dynamic route optimization, automated shift scheduling, AI-powered driver communications, live ETA tracking, and AI-verified proof of delivery; FieldOS extends the same scheduling and routing intelligence to field service teams. The platform is built around a set of proprietary AI capabilities spanning optimization, predictive analytics, process automation, computer vision, and anomaly detection, exposed through both a self-serve dashboard (app.rida.ai) and a v1 API. RIDA also operates three fleet service lines — Outsourced Dedicated Fleet, Freelance Driver Network, and Managed Services for Your Fleet — that wrap the technology in operational delivery capacity, and it integrates with multiple third-party logistics providers including Lalamove, Gogox, and Grab Express as Participating Providers in a multi-carrier network.

The company makes money through a mix of transaction-based revenue (commissions and administrative fees on orders processed through the platform with cash and non-cash payment settlement) and subscription or service-based revenue from enterprise fleet management solutions, with the basic platform described as free and enterprise pricing available only on direct contact. Its go-to-market is tri-channel: enterprise field sales driven by demo booking, an API-first developer motion with full public documentation, and a product-led self-serve motion for mid-market and smaller clients. The customer base is described as enterprise logistics operations, field service operators, and fleet/logistics providers, though no specific customer logos are publicly disclosed. Operations are concentrated in Singapore with broader Southeast Asia intent, and the company is privately held under Rida Global Pte. Ltd. with no publicly listed parent, subsidiaries, or regulatory actions.

RIDA has raised approximately $7.59M in total disclosed funding across a 2021 seed (Iterative, $230K), a 2023 Series 1 (Acequia Capital and Basis Set Ventures, $3.86M), and a July 2025 round of $3.5M. It employs 11-50 people and shows active product development with monthly release cadence covering verification, security (2FA), reporting, and higher-volume operations features.

Name

rida.ai

Legal name

Rida Global Pte. Ltd.

Website

https://rida.ai

Company type

Private

Founded year

2021

Operating status

Operating

Headcount range

11–50 employees

Short description

Singapore-headquartered AI logistics platform offering DeliveryOS and FieldOS for real-time fleet orchestration, route optimization, and delivery verification, serving enterprise logistics and field service operators across Southeast Asia via direct sales, API, and self-serve channels.

Ownership category

akta.pro rank

Product category

AI Logistics Orchestration Software

NAICS

Freight Transportation Arrangement (48851)

SIC

Services-Computer Integrated Systems Design (7373), Trucking & Courier Services (No Air) (4210)

akta.pro primary industry

Proof of Delivery (ePOD) & Returns Pickup Orchestration (TLAEAGAG)

akta.pro secondary industry

Carrier Sales & Capacity Sourcing Platforms (TLAEAJAD)

Keywords

• AI logistics platform
• Delivery orchestration software
• Fleet management software
• Route optimization software
• Field service management

Headquarters

HQ city

Singapore

HQ country

Singapore

HQ region

Asia

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Platform Commission and Transaction Fees: RIDA acts as an intermediary platform connecting customers with third-party logistics providers (Participating Providers). The platform facilitates order placement, tracking, and payment settlement. Revenue is generated through commissions and fees on transactions processed through the platform, including both cash and non-cash payment settlements with administrative fees.
2. Subscription and Service Fees: The platform offers fleet management and logistics services to enterprise clients. While the basic platform access is free, premium features and enterprise solutions likely involve subscription-based pricing. Administrative fees are charged for various platform services including payment verification and account management.

Go-to-market motion3 records

Distribution channels4 records

Marketing channels4 records

Core offering

RIDA provides an AI-powered logistics suite comprising RIDA DeliveryOS for real-time driver and fleet orchestration and RIDA FieldOS for field service scheduling and route optimization. The platform uses machine learning for demand forecasting, dynamic route optimization, automated shift scheduling, AI-powered driver communications, and AI-verified proof of delivery. It integrates with third-party delivery providers (Lalamove, Gogox, Grab Express) and offers add-on fleet services including Outsourced Dedicated Fleet, Freelance Driver Network, and Managed Services.

Product overview

RIDA is an AI-powered logistics suite built as a platform-plus-modules architecture. The core platform consists of two integrated products: RIDA DeliveryOS (orchestrates drivers and fleets in real time for delivery operations) and RIDA FieldOS (empowers field service teams with AI-powered scheduling and route optimisation). These core products are supported by a set of fleet services including Outsourced Dedicated Fleet (SOP-trained drivers), Freelance Driver Network (on-demand driver capacity), and Managed Services for Your Fleet (platform-based fleet optimisation). The platform provides end-to-end capabilities across forecasting, orchestration, tracking, response, and optimisation.

Differentiator

Problem solved

Functional benefit

Brands

• RIDA DeliveryOS: AI-powered delivery orchestration platform that manages drivers and fleets in real time, ensuring orders follow SOPs while optimizing vehicle usage.
• RIDA FieldOS

Products and services

• RIDA DeliveryOS AI DeliveryOS that orchestrates drivers and fleets in real time, ensuring every order follows standard operating procedures while using fewer delivery vehicles. Targets enterprise logistics operations.
• RIDA FieldOS AI-powered field service management module with intelligent scheduling, route optimisation, and built-in customer notes to streamline operations so staff spend less time travelling and more time serving. Targets field service operations teams.
• Outsourced Dedicated Fleet Customised fleet service where drivers are trained to follow specific standard operating procedures, providing dedicated delivery capacity for enterprise customers.
• Freelance Driver Network Flexible driver network that supports peak order volumes through freelance drivers, enabling scalable delivery capacity on demand for enterprise customers.
• Managed Services for Your Fleet Platform-based fleet management and optimisation service that leverages RIDA's technology to manage and optimize existing fleet operations for customers.
• RIDA API (v1) REST API enabling developers to integrate RIDA's logistics orchestration capabilities into their own systems, with comprehensive documentation at rida.ai/api/v1/.

Quantifiable outcome

• Reduced cost per delivery through dynamic route optimization
• +2 more outcomes

Segments3 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

AI capability9 records

Feature11 records

Partnerships

Three partnerships are on record, tiered core.

• LalamovecoreTechnology or IntegrationLalamove is listed as a Participating Provider integrated into the RIDA platform. The partnership enables RIDA users to access Lalamove's delivery services through the RIDA platform, with order placement, tracking, and payment settlement managed through the RIDA interface.
• GogoxcoreTechnology or IntegrationGogox is listed as a Participating Provider integrated into the RIDA platform. The partnership enables RIDA users to access Gogox delivery services through the platform, providing additional capacity and service options within the multi-carrier logistics network.
• Grab ExpresscoreTechnology or IntegrationGrab Express is listed as a Participating Provider integrated into the RIDA platform. The partnership provides RIDA users with access to Grab's delivery network, with full integration for order management, tracking, and payment processing through the RIDA platform.

Scale indicators2 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• DispatchTrack: Last-mile delivery management platform for large enterprises with route optimization, real-time visibility, and customer notifications. Competes for the same enterprise delivery orchestration wallet.
• Tookan (by Jungleworks): Delivery management platform offering dispatch, real-time tracking, and proof of delivery with multi-vertical support. Closely comparable to RIDA's feature set, especially for on-demand delivery operators.
• Onfleet: Last-mile delivery management SaaS offering route optimization, real-time tracking, driver apps, and proof of delivery. Direct competitor in the same product category targeting enterprise and SMB shippers with similar AI-enabled orchestration.
• OptimoRoute: Route planning and optimization software for delivery and field service operations. Competes with RIDA's route optimization and scheduling features, particularly with SMB and mid-market shippers.
• Locus: AI-powered logistics optimization platform for route planning, dispatch, and last-mile fulfillment. Strong technology overlap with RIDA's AI-driven routing and orchestration engine.
• Bringg: Delivery orchestration platform for enterprises combining dispatcher, driver apps, and multi-carrier management. Highly comparable to RIDA's DeliveryOS in architecture and target buyer.
• Circuit: Last-mile delivery route planning and driver app platform aimed at small and mid-sized delivery teams. Overlaps with RIDA's mid-market self-serve motion and core routing functionality.
• Routific: Route optimization software for last-mile delivery fleets with an emphasis on algorithmic efficiency. Comparable to RIDA's dynamic route optimization and minimal cost-per-drop positioning.

Broad incumbents

• WorkWave Service: Established field service management software suite with scheduling, routing, and dispatch. Comparable to RIDA FieldOS in addressing field service operations, though serves a broader enterprise base.

Regional players

• Ninja Van: Major Southeast Asia last-mile logistics carrier operating across Singapore, Malaysia, Indonesia, and the Philippines. Comparable as a SE Asia delivery ecosystem player, but operates its own fleet rather than orchestrating third parties like RIDA.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds3 records

Investors3 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about rida.ai