What Sweepr does

Sweepr (Sweepr Technologies Ltd.) is an AI-powered journey orchestration platform purpose-built for telecom and broadband service providers. Founded in Dublin in 2018 by Alan Coleman and Jim Hannon (who previously sold Brite:Bill to Amdocs in 2016), the company addresses the structural problem that telcos face when modernizing digital customer care: rigid legacy systems cannot adapt to unpredictable subscriber needs, while generic AI platforms hallucinate and lack the telco-domain grounding required for accurate technical support. Sweepr's core product, Agentic Digital Care (ADC), combines a hybrid agentic engine with telco-grounded heuristics and full observability to deliver context-aware, omni-channel support across app, web, chat, IVR, and live agents without losing subscriber context at handoffs.

The platform comprises several integrated modules: Experience Builder (low-code/no-code journey authoring), Realtime Interaction Manager (orchestration engine), Journey Optimizer (real-time analytics), Journey Viewer (agent-facing interface), Client-side SDKs (channel integration), and LLM Fabric (a Model Context Protocol-based architecture that grounds large language models in ISP network reality). The platform integrates with operator OSS/BSS, CRM, IVR, and CCaaS systems, and processes real-time network and device telemetry for proactive issue detection and resolution. A patent was granted in 2023 for the underlying recommendation engine architecture. Validated outcomes from TELUS deployment include 91% subscriber engagement, 80% digital containment, 550K+ call center calls prevented, and 60% improvement in team productivity.

Sweepr operated an enterprise SaaS model with subscription pricing tied to operator customer base size (unlimited platform access, no per-usage charges) plus professional services for implementation. Go-to-market was direct enterprise sales targeting Tier 1 and Tier 2 telcos globally, with named customers including TELUS (Canada, 1.6M subscribers on platform) and eir (Ireland, deployment live July 2025). On January 12, 2026, Sweepr was acquired by Plume Design for a reported high eight-figure sum, with co-founders joining Plume's leadership team and the platform continuing as a standalone offering while gaining distribution access to Plume's 400+ ISP operator base across 58 countries. Post-acquisition, Sweepr's technology was integrated into the Plume Agentic AI Platform launched in February 2026.

Name

Sweepr

Legal name

Sweepr Technologies Ltd.

Website

https://sweepr.com/

Company type

Private

Founded year

2017

Operating status

Acquired

Headcount range

11–50 employees

Short description

Sweepr is an AI-native journey orchestration platform that enables telecom and broadband operators to deliver contextual, omni-channel digital customer care across app, web, chat, IVR, and agents. Acquired by Plume in January 2026, it serves 400+ ISPs globally.

Ownership category

akta.pro rank

Product category

Telecom Customer Care Software

NAICS

Telemarketing Bureaus and Other Contact Centers (561422), Computer Systems Design and Related Services (54151)

SIC

Services-Prepackaged Software (7372), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Contact Center Operations & Tools (ACD/IVR/CRM/WFM) (EDABACAA)

akta.pro secondary industry

Marketplace & On-Demand Platform Recommendations (rideshare, delivery, services) (HDAAAGAK)

Keywords

• Telecom customer care
• AI journey orchestration
• Digital care platform
• Broadband support software
• Agentic AI platform

Headquarters

HQ city

Dublin

HQ country

Ireland

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure

Revenue model

1. Platform Subscription / Licensing: Enterprise SaaS model where operators pay for access to the platform. The model focuses on customer base size with unlimited access to the platform, rather than usage-based pricing.
2. Professional Services: Implementation, customization, and consulting services to deploy the platform within operator environments.

Pricing tiers

Go-to-market motion2 records

Distribution channels2 records

Marketing channels5 records

Core offering

Sweepr sells an AI-powered journey orchestration platform (Sweepr Agentic Digital Care) that enables telecom operators and ISPs to design, deploy and optimize omni-channel digital customer care journeys across app, web, chat, IVR, social and live agents. The platform combines a hybrid agentic engine (LLM adaptability plus telco-grounded heuristics) with real-time network intelligence to autonomously detect, diagnose and resolve subscriber issues, reducing call center volumes and truck rolls. Customers subscribe on an annual enterprise SaaS basis sized to their subscriber base, with optional professional services for implementation and customization.

Product overview

Sweepr is an AI-powered journey orchestration platform for telecom and broadband service providers, now part of Plume following acquisition in January 2026. The core product is Sweepr Agentic Digital Care (ADC), a carrier-class AI platform that combines a hybrid agentic engine with real-time network intelligence to deliver autonomous digital care across all channels (app, web, chat, IVR, agent). Key modules include Experience Builder (low-code journey authoring), Realtime Interaction Manager (orchestration engine), Journey Optimizer (analytics), Journey Viewer (agent interface), and LLM Fabric (MCP-based AI architecture). The platform integrates with existing OSS/BSS, CRM, IVR, and CCaaS systems, processing over 1 million customer interactions in 2025.

Differentiator

Problem solved

Functional benefit

Products and services

• Sweepr Agentic Digital Care (ADC) Carrier-class AI platform for orchestrating intelligent digital care journeys at scale for telecom and broadband service providers. Combines a hybrid agentic engine (LLM adaptability plus telco-grounded heuristics) with real-time network intelligence to enable autonomous issue detection, diagnosis and resolution across app, web, chat, IVR and live agent channels.

Quantifiable outcome

• Prevents over 550,000 call center calls
• +7 more outcomes

Named customers2 records

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

AI capability10 records

Feature9 records

Partnerships

Three partnerships are on record, tiered core and minor.

• eircoreStrategic or Co-development Partner · 10 September 2025Multi-year partnership with eir, Ireland's leading telecommunications company with approximately 2 million customers. Sweepr platform deployed in July 2025 supporting eir customers with 24/7 digital support across 60+ use cases including broadband diagnostics, WiFi coverage, and product FAQ.
• TELUScoreStrategic or Co-development Partner · 16 November 2023Multi-year partnership where Sweepr provides AI-powered digital customer care platform to TELUS, one of Canada's largest telecom operators. TELUS uses Sweepr to deliver context-driven, personalized customer support across broadband, TV, and smart home services. Partnership includes $4M investment from TELUS Ventures.
• CodeYourFutureminorOthers · 10 August 2021Partnership with non-profit organization CodeYourFuture that helps refugees and disadvantaged people train for tech careers. Sweepr provides mentoring to students and technical guidance. Addresses digital divide by supporting diversity in tech.

Scale indicators11 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Genesys: Large CCaaS and customer experience platform serving enterprise contact centers including telecom operators. Directly competes with Sweepr's omni-channel orchestration and AI capabilities but as a much broader, general-purpose suite rather than telco-specialized.
• NICE Ltd. Enterprise CCaaS and AI analytics platform with deep telecom vertical exposure (NICE inContact). Comparable to Sweepr in delivering AI-driven digital customer care, but at significantly larger scale and with a broader product portfolio.
• Google Cloud (CCAI / Contact Center AI): Hyperscaler-provided contact center AI services that Sweepr explicitly integrates with for hybrid AI handling. Represents both a partner and competing force as hyperscalers bundle AI-care capabilities into broader cloud agreements.
• Amdocs: Telecom BSS/OSS and customer experience systems integrator that acquired Sweepr founders' previous company (Brite:Bill) in 2016. Directly competes with Sweepr in telco customer care and billing support, with massive incumbent footprint at Tier 1 operators.
• Salesforce (Service Cloud / Agentforce): Enterprise CRM and customer service cloud with agentic AI capabilities (Agentforce). Comparable to Sweepr at the customer-care orchestration layer, but aimed at broad enterprise segments rather than telco specialization.

Direct peers

• Five9: Cloud contact center software provider offering AI-powered customer experience, omni-channel routing, and workflow automation. Comparable to Sweepr's core journey orchestration capabilities for enterprise customer service operations.
• Twilio (Twilio Flex / Segment): Cloud communications platform providing programmable contact center (Flex), customer engagement APIs, and AI tooling. Comparable omni-channel capability set to Sweepr with developer-friendly APIs for building digital care journeys.

Emerging players

• Cresta: AI-powered contact center platform focused on generative AI for real-time agent assistance and customer self-service. Comparable to Sweepr's agentic AI capabilities, particularly the Journey Optimizer and AI-driven containment use cases.
• Ada: AI agent platform for customer service automation with strong telecom and digital-native customer base. Directly comparable to Sweepr's no-code orchestration, LLM-grounded automation, and omni-channel care journeys.

Others

• Plume Design: Parent company post-acquisition, providing the real-time network intelligence platform spanning nearly half a billion connected devices. Acts as distribution channel and data foundation for Sweepr's digital care platform.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/sweepr_

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Funding overview

Funding rounds4 records

Investors5 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Sweepr