Guesty
Guesty is an AI-powered, multi-tenant property management SaaS platform serving vacation rental operators across 100+ countries. It offers tiered editions (Lite, Pro, Enterprise) with channel management, automated guest communications, dynamic pricing, and integrated payments across 60+ booking channels.
- Company typePrivate
- Founded2013
- HeadquartersCovina, United States
- Headcount501–1,000
- GTM typeB2B
- OfferingSoftware
What Guesty does
Guesty is an AI-powered, multi-tenant SaaS property management platform serving the short-term rental and vacation rental industry. Founded in 2013 and headquartered in Covina, California (Delaware corporation), the company operates across 100+ countries with offices in North America, Europe, Israel, APAC, and Latin America, managing 500,000+ listings for a customer base that spans solo hosts (1–3 properties), professional property managers (4–199 listings), and large enterprise operators (200+ listings, including franchise networks such as Casago with 40,000+ properties). The platform is structured into three tiered editions — Guesty Lite (starting at $9/month), Guesty Pro, and Guesty Enterprise — supported by direct API integrations with 60+ booking channels (Airbnb, Booking.com, Vrbo, Expedia, Google Travel, Hopper, Marriott Bonvoy) and a 200+ partner marketplace.
The core technology stack centers on an AI agent ecosystem branded as Agent Hub (launched June 2026), which coordinates autonomous agents across revenue management, operations, finance, marketing, and guest communications. This builds on earlier AI features including ReplyAI Autopilot (proactive guest communication and task generation), Guesty Copilot (natural-language data queries), the AI Revenue Management Agent (unifying pricing, content, availability, and policies), and Guesty Pay Protect (ML-driven fraud detection that reduced chargebacks by 62% as a share of reservations in a 12-month pilot across 30,000+ US properties). Models are trained on more than 10+ years of property management data and millions of bookings, and a Model Context Protocol server enables external AI systems to integrate with the platform. Supporting modules include Multi-Calendar (to eliminate double bookings), Unified Inbox, Channel Manager, Guesty Websites with AI-generated SEO content, Trust Accounting (with Queensland ANZ compliance), Owners Portal, and add-ons for damage protection, guest verification, smart locks, and travel insurance. Acquired brands integrated into the platform include Rentals United (channel management), Kigo (Spain), HiRUM (Australia), YieldPlanet (folded into Guesty Distribution Hub), StaySense/Amplify (US leisure), Your Porter App, and MyVR.
Guesty's business model is hybrid: tiered SaaS subscriptions layered with commission-based fees on gross booking value (with a $3 minimum per reservation), transaction fees from Guesty Pay payment processing, add-on services, and minimum monthly fees under multi-year contracts (typically 13-month terms with early termination penalties). Go-to-market combines self-serve PLG for the Lite tier, inside sales for Pro, and enterprise field sales for the 200+ segment, supplemented by a certified reseller program (e.g., 360 Suites for Brazil) and franchise standardization deals (e.g., Casago). The company has raised $410M cumulatively across rounds, with the most recent being a $130M round in April 2024 led by KKR alongside Apax Partners, BDT & MSD Partners, Inovia Capital, and Sixth Street, following a $170M Series E in August 2022 led by Apax Digital Funds, MSD Partners, and Sixth Street Growth.
Guesty firmographics
Firmographics- Name
- Guesty
- Legal name
- Guesty, Inc.
- Website
- https://guesty.com
- Company type
- Private
- Founded year
- 2013
- Operating status
- Operating
- Headcount range
- 501–1,000 employees
- Short description
- Guesty is an AI-powered, multi-tenant property management SaaS platform serving vacation rental operators across 100+ countries. It offers tiered editions (Lite, Pro, Enterprise) with channel management, automated guest communications, dynamic pricing, and integrated payments across 60+ booking channels.
- Ownership category
- akta.pro rank
Guesty industry classification
Industry- Product category
- Vacation rental property management software
- NAICS
- Hotels (except Casino Hotels) and Motels (72111), Traveler Accommodation (7211)
- SIC
- Hotels & Motels (7011), Hotels, Rooming Houses, Camps & Other Lodging Places (7000)
- akta.pro primary industry
- Short-Term Rental (STR) Management for Individual Hosts (BPAJAIAB)
- akta.pro secondary industries
- Co-Host / On-the-Ground Operations & Guest Services (BPAJAIAI), Guest Experience & Concierge Services (THAMAKAJ), Party Invitations, Stationery & Guest Management (HSACACAK)
Keywords
Where Guesty is headquartered
LocationHeadquarters
- HQ city
- Covina
- HQ country
- United States
- HQ region
- North America
Offices24 records
Markets served
Guesty business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Marketing or Sales, Infrastructure, Operations
Revenue model
- Subscription Fees (Lite/Pro/Enterprise Tiers): Tiered SaaS subscription pricing with Guesty Lite starting at $9/month for small hosts (1-3 listings), Guesty Pro for property managers (4-199 listings), and Guesty Enterprise for 200+ listing operations
- Percentage/Commission Fees: Commission fee calculated on gross booking value across all reservations, with a $3 USD minimum per reservation, plus an Active Listing Fee of $1/listing/month for non-booking active listings
- Add-On Services: Premium add-on services including Guesty Pay (payment processing), Guesty Pay Protect (fraud prevention), Trust Accounting, Guesty PriceOptimizer, Guesty Card, Guesty Capital, Damage Protection, Liability Coverage, GuestVerify, Guesty Communication Services
- Minimum Monthly Fee: Minimum monthly fee starting 30 days from contract effective date, charged when regular property management software fees do not reach the contracted minimum
- Payment Processing Fees: Transaction fees for payments processed through Guesty Pay, provided by third-party Payment Processors (e.g., Stripe)
- Implementation/Onboarding Services: Professional services including onboarding sessions, project planning, listings migration, training, and dedicated customer success management for property management companies
- Early Termination Fees: Early Termination Fee equal to Minimum Monthly Fee multiplied by remaining months in the contract Term if customer terminates prior to expiration
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Guesty Lite for small hosts (1-3 listings) |
| Subscription | Monthly | Guesty Pro for property managers (4-199 listings) |
| Subscription | Multi-year contract | Guesty Enterprise for 200+ listing operations |
| Transaction based/ take rate | Monthly | Percentage/Commission Model |
| Other | Monthly | Add-On Services |
Go-to-market motion1 record
Distribution channels8 records
Marketing channels11 records
Guesty product offering
Product offeringCore offering
Guesty is an AI-powered, multi-tenant SaaS property management platform that helps short-term rental and vacation rental operators manage listings, reservations, guest communications, channel distribution, dynamic pricing, payments, and trust accounting from a single system. The platform is sold in three tiers (Lite for solo hosts, Pro for property managers, Enterprise for large operators) and is augmented by an AI agent ecosystem (Agent Hub), integrated payments (Guesty Pay), channel manager with 60+ direct booking channel integrations, and an Open API for custom integrations.
Product overview
Guesty is a unified, AI-powered property management platform for the short-term rental and hospitality industry, structured as a core platform with modular add-ons and three tiered editions: Guesty Lite (1–3 listings), Guesty Pro (4–199 listings), and Guesty Enterprise (200+ listings). The core platform centers on Channel Manager, Multi-Calendar, Unified Inbox, and Guesty Websites, with operational modules such as Task Management, Multi-Unit Management, Reporting & Analytics, Guest App, Automation Tools, and Enterprise Management Hub. Business and financial modules include Revenue Management, Payment Solutions (Guesty Pay), Trust Accounting, Guesty PriceOptimizer, Guesty Capital, Guesty Card, Owners Portal, and Owners App. The AI layer — branded the Guesty AI suite — powers ReplyAI messaging, AI-generated listing descriptions and websites, ReviewSmart AI, Guesty Copilot data intelligence, Bank Reconciliation, the AI Revenue Center, Guesty Pay Protect fraud detection, and the multi-agent Agent Hub that coordinates autonomous agents across revenue, operations, finance, and guest communications. Add-ons include Guesty Damage Protection, GuestVerify, Guesty LocksManager, Liability Coverage, Guesty Travel Protection, and Shield Suite. Acquired and integrated brands include Rentals United, Kigo, HiRUM, YieldPlanet (folded into Guesty Distribution Hub), StaySense (Amplify), and Your Porter App. The Open API and MCP server extend Guesty's platform to third-party developers and external AI systems.
Differentiator
Problem solved
Functional benefit
Brands
- Guesty Lite: Property management offering for solo hosts and property owners managing 1–3 listings, starting at $9/month.
- Guesty Pro
- Guesty Enterprise
- GuestyPay
- GuestyPay Protect
- Guesty AI suite
- Agent Hub
- Guesty Copilot
- ReplyAI Autopilot
- AI Revenue Center
Products and services
- Guesty Platform (Property Management System) AI-powered, multi-tenant SaaS property management system for short-term rental and vacation rental operators, automating reservations, channel distribution, guest communications, multi-calendar management, reporting, and operations across 500,000+ listings in 100+ countries.
- Guesty Pay Suite (Guesty Pay + Guesty Pay Protect) Integrated payment processing and AI-driven fraud prevention system for short-term rentals, powered by Stripe. Includes Guesty Pay for native payment processing and Guesty Pay Protect for machine-learning-based fraud detection; in a 12-month pilot with US customers across 30,000+ properties, chargebacks fell 62% as a share of reservations and 65% as a share of payment volume.
- Agent Hub AI-powered coordinated ecosystem of autonomous agents that manage day-to-day operations for short-term rental property portfolios, automating tasks across revenue management, guest communications, operations, finance, marketing, and review management; includes a Model Context Protocol (MCP) server enabling external AI models and third-party applications to integrate with the platform.
- Guesty Channel Manager Channel management product that connects listings to 60+ booking channels via direct API integrations (not iCal feeds) with real-time availability, pricing sync, and channel-specific dynamic pricing strategies; supports Airbnb, Vrbo, Booking.com, Expedia, Google Travel, Hopper, and Homes & Villas by Marriott Bonvoy.
- Guesty Distribution Hub Channel distribution and management hub launched alongside the acquisition of YieldPlanet to broaden channel reach and centralize distribution for property managers in the short-term rental industry.
- Guesty Trust Accounting Automated compliance product for complex hospitality trust accounting, including a fully compliant trust accounting solution for Australia and New Zealand aligned with Queensland's trust accounting regulatory standards. Built in collaboration with Australian auditors and integrated into Guesty's PMS.
- Guesty Open API Open API product allowing customers to integrate the Guesty platform with their own systems, with a Model Context Protocol (MCP) server enabling external AI models and third-party applications to integrate with the platform; usage governed by Guesty's API T&C.
- Guesty PriceOptimizer Machine learning driven dynamic pricing add-on that monitors the market in real time and automatically adjusts rates to maximize revenue for individual listings and portfolios.
- Guesty Capital Financing product offered as an add-on to Guesty property managers to provide capital for portfolio growth and operations.
- Guesty Card Corporate card product enabling property management teams to manage team spending, increase visibility, and automate reconciliation to prevent accounting errors.
- Guesty Websites (Direct Booking Engine) Booking site creation product with AI-generated site content, meta tags, and SEO structures designed to boost search visibility and conversion for direct (off-OTA) reservations by property managers.
- ReplyAI Autopilot Proactive AI agent embedded within Guesty's PMS that automates guest communication end-to-end, detects operational issues in real time, generates ready-to-assign tasks, and learns each property manager's tone and preferences; trained to escalate complex issues via configurable confidence thresholds.
Quantifiable outcome
- +22% occupancy in first year (average across majority of Guesty users)
- +13 more outcomes
Companies that use Guesty
Customer profileNamed customers15 records
Segments6 records
Ideal customer profiles3 records
Guesty technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration36 records
AI capability12 records
Feature9 records
Guesty partnerships and signals
Strategic signalPartnerships
26 partnerships are on record, tiered flagship, major and minor.
- 360 SuitesflagshipBrazilian full-service property management company managing 4,000+ properties; certified as Guesty Reseller for Brazilian market. Provides localized onboarding, implementation, and customer support using Guesty's enterprise-grade platform. Strategic partnership supporting Brazil's short-term rental market projected to grow 9.6% annually through 2030.
- Forge Holiday GroupmajorForge Holiday Group selected Guesty as its new channel manager to expand distribution and improve booking/operational efficiency; partnership unlocks 60+ additional booking channels and enhances growth/customer reach.
- CasagoflagshipCasago selected Guesty's HQ property management system as certified PMS partner following its acquisition of Vacasa; manages 40,000+ properties across North America, Caribbean, Belize, and Costa Rica. Standardizes operations across franchise network.
- Villa TrackerminorStrategic partnership announced with Guesty for vacation rental property management integrations.
- Rentals UnitedflagshipCloud-based channel management platform acquired by Guesty in May 2024; integrated into Guesty's channel distribution capabilities to enhance offerings in the short-term rental industry and create a stronger offering with new products and services for property managers.
- StaySensemajorProperty management and booking technology company acquired by Guesty in May 2023; StaySense's product Amplify demonstrated value for property management firms and supports Guesty's US leisure rental market expansion.
- KigoflagshipSpain-based property management software company acquired by Guesty in September 2022; part of Guesty's strategy to expand global presence and strengthen market position in Europe.
- HiRUMflagshipAustralia-based property management software company acquired by Guesty in September 2022; part of Guesty's strategy to expand global presence and strengthen market position in Australia, New Zealand, and APAC.
- YieldPlanetmajorAcquired by Guesty in September 2022 with the launch of Guesty Distribution Hub; expands channel distribution capabilities.
- Your Porter AppminorProperty owner management tool acquired by Guesty in May 2021 alongside Series D $50M funding; marks significant expansion in vacation rental management market.
- AirbnbflagshipDirect API integration for Guesty's Channel Manager; supports real-time sync of availability, pricing, and reservations across Airbnb listings. Also includes native Airbnb Co-Host integration for onboarding owner listings seamlessly.
- Booking.comflagshipDirect API integration; Guesty is a Booking.com Preferred Partner. Enables real-time sync of availability, pricing, and reservations across Booking.com listings.
- VrboflagshipDirect API integration; Guesty is a Vrbo Preferred Partner. Real-time sync of availability and pricing across Vrbo listings.
- OpenAImajorAI and Machine Learning provider; Guesty shares certain data to power AI-driven features, automate processes, and improve models, under contractual safeguards and GDPR/CCPA compliance.
- Amazon Web Services (AWS)flagshipHosting, database and infrastructure provider; Guesty shares account, usage, customer, and guest data with AWS to host Services, store data, and provide secure cloud computing resources.
- StripeflagshipPayment service provider powering GuestyPay; processes payment card information, billing details, and transaction data for subscriptions and payments.
- SalesforcemajorSales, marketing and CRM tool; Guesty shares contact and business information, communication history to manage sales activities, deliver marketing communications, and maintain customer records.
- HubSpotmajorSales, marketing and CRM tool for managing sales activities, delivering marketing communications, and maintaining accurate customer records.
- ZendeskmajorCustomer support and communication tool; Guesty shares contact details, support inquiries, and usage data to provide customer support and manage communications.
- TwiliomajorCustomer support and communication tool for sending service notifications and managing communications.
- OktamajorSecurity, identity and fraud prevention service; verifies identities, prevents fraud, identifies security threats, and protects Guesty Services.
- Google LLCmajorHosting, database and infrastructure provider; also Google Analytics for website analytics, user behavior tracking, and marketing optimization.
- MicrosoftmajorHosting, database and infrastructure provider; collaboration and productivity tools (Slack/Jira equivalents).
- MongoDBmajorDatabase provider; Guesty shares account, usage, customer, and guest data with MongoDB to host Services, store data, and provide secure cloud computing resources.
- ZapiermajorFeatured integration in Guesty's Marketplace of 200+ third-party solutions enabling workflow automation and connectivity.
- BreezewaymajorOperations/cleaning coordination integration; featured partner in Guesty's Marketplace.
Scale indicators13 records
Recent moves6 records
Expansion highlights7 records
Guesty competitors and assessment
Company assessmentBroad incumbents
- Escapia (by Vrbo): Escapia is a vacation rental PMS owned by Vrbo/Expedia Group serving professional property managers with deep Vrbo integration; it competes with Guesty as an OTA-affiliated incumbent with strong distribution ties to Vrbo.
- Cloudbeds: Cloudbeds is a broad hotel and alternative-accommodation PMS serving independent hotels, hostels, and vacation rentals globally; with a wide product portfolio it increasingly overlaps with Guesty in the boutique and aparthotel segments but is not specialized exclusively in STR.
- Mews: Mews is a cloud-native hotel PMS with strong automation and API extensibility, expanding from hotels into serviced apartments and aparthotels — adjacent to Guesty's enterprise offering but with a hotel-centric core rather than STR specialization.
Direct peers
- Hostaway: Hostaway is a leading vacation rental PMS and channel manager serving professional property managers across 100+ countries, with strong AI-assisted messaging and a similar three-tier (Starter/Pro/Enterprise) structure — directly competing with Guesty for the same mid-market and enterprise STR operator segment.
- Lodgify: Lodgify offers vacation rental software with website builder, channel manager, and guest management tools targeted at individual hosts and small property managers — directly comparable to Guesty Lite and the lower end of Guesty Pro.
- OwnerRez: OwnerRez is a vacation rental PMS with channel management, accounting, and guest communication features widely used by professional STR managers in North America — directly competing with Guesty Pro in the same mid-market segment.
- Streamline Vacation Rental Software: Streamline is a vacation rental management platform for professional property managers with strong accounting/trust accounting features and channel management — comparable to Guesty Pro/Enterprise in the US professional STR market.
- Avantio: Avantio is a vacation rental software provider with channel manager, PMS, and a booking engine, with strong presence in Spain, Portugal, Italy, and other European markets — a direct regional peer overlapping with Guesty's Kigo-acquired European footprint.
- Hostfully: Hostfully provides a vacation rental PMS with channel management, guidebooks, and AI features for property managers; competes with Guesty in the mid-market professional manager segment, particularly in North America and Europe.
Emerging players
- Hospitable: Hospitable (formerly Smartbnb) offers short-term rental automation software with AI-driven guest messaging, channel management, and cleaning coordination — an emerging player with strong AI positioning that overlaps with Guesty's ReplyAI and task automation.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks4 records
Key highlights7 records
Customer concentration
Guesty social profiles
Digital presenceGuesty financial estimates
Financial estimateRevenue estimate
Valuation estimate
Guesty leadership team
Management profileNumber of profiles
Profiles8 records
Guesty subsidiaries and ownership
Company hierarchySubsidiaries6 records
Guesty funding detail
Funding detailFunding overview
Funding rounds10 records
Investors25 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Guesty M&A and investment
M&A and investmentM&A8 records
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Guesty
What does Guesty do?
Guesty is an AI-powered, multi-tenant SaaS property management platform that helps short-term rental and vacation rental operators manage listings, reservations, guest communications, channel distribution, dynamic pricing, payments, and trust accounting from a single system. The platform is sold in three tiers (Lite for solo hosts, Pro for property managers, Enterprise for large operators) and is augmented by an AI agent ecosystem (Agent Hub), integrated payments (Guesty Pay), channel manager with 60+ direct booking channel integrations, and an Open API for custom integrations.
Is Guesty a public or private company?
Guesty is a private company. It is classified as venture growth investor backed and is currently operating.
When was Guesty founded?
Guesty was founded in 2013. It employs 501 to 1,000 people.
Where is Guesty based?
Guesty is headquartered in Covina, United States, in the North America region.
How does Guesty make money?
Seven revenue lines are on record. Subscription Fees (Lite/Pro/Enterprise Tiers) is the primary driver. The others are percentage/Commission Fees, add-On Services, minimum Monthly Fee, payment Processing Fees, implementation/Onboarding Services and early Termination Fees.
Who are Guesty's main competitors?
Broad incumbents on record are Escapia (by Vrbo), Cloudbeds and Mews. Direct peers are Hostaway, Lodgify, OwnerRez, Streamline Vacation Rental Software, Avantio and Hostfully. Hospitable is listed as an emerging player.
Does Guesty have an API?
Yes. Guesty's Open API allows customers to integrate the Guesty Platform with their own systems. The Customer must obtain and keep an API key confidential, must not exceed rate limits, and must not use the API for competing products or illegal activities. Guesty also released a Model Context Protocol (MCP) server enabling external AI models and third-party applications to integrate with the platform. The API is provided as-is and usage is governed by Guesty's API T&C. Developer documentation is at www.guesty.com/features/api.
What industry is Guesty in?
Guesty's product category is Vacation rental property management software. Its primary akta.pro industry code is BPAJAIAB, Short-Term Rental (STR) Management for Individual Hosts, with a secondary code of BPAJAIAI, Co-Host / On-the-Ground Operations & Guest Services. Its NAICS code is 72111 and its SIC code is 7011.