Posh AI

What Posh AI does

Posh AI (legal entity Posh Technologies Inc.) is a Boston-based software company founded in 2018 by MIT AI lab alumni Karan Kashyap (CEO) and Matt McEachern (CTO) that builds an agentic AI platform purpose-built for banks and credit unions. The platform unifies customer-facing products (Voice Assistant, Digital Assistant, Posh Answers, Posh Outreach) with employee-facing products (Knowledge Assistant, Posh Simulator, Posh CoachQA) on a shared Knowledge Management Studio and is governed by an in-house Operating Procedures framework that combines LLM flexibility with code-level policy enforcement, powered by the proprietary REALM 2.0 reasoning engine and patent-pending Contextual Conversational Memory technology.

The platform is sold as a B2B SaaS subscription via enterprise field sales with custom pricing based on institution size and solution scope, supported by association channel partnerships with the Cooperative Credit Union Association and Inclusiv to reach community banks, credit unions, and CDFIs. Posh reports 125+ financial institution customers across the United States and holds SOC 2 Type II and CSA STAR Level 1 compliance certifications, with former NCUA Chairman Rodney Hood on the board reinforcing regulatory credibility. Total disclosed funding is approximately $76 million across a $27.5M Series A led by Canapi Ventures (December 2021), a $4.15M CUSO round, and a $45M Series B led by Curql (June 2024). The company has 51–100 employees and operates exclusively in the US market.

Name

Posh AI

Legal name

Posh Technologies Inc.

Website

https://posh.ai

Company type

Private

Founded year

2018

Operating status

Operating

Headcount range

101–250 employees

Short description

Posh AI builds an agentic AI platform purpose-built for US banks and credit unions, unifying voice, digital, knowledge, outreach, and quality assurance products under a governed Operating Procedures framework, serving 125+ financial institutions via enterprise SaaS subscriptions.

Ownership category

akta.pro rank

Product category

Conversational AI for Banking

NAICS

Software Publishers (5132)

SIC

Services-Prepackaged Software (7372), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

End-to-End Enterprise AI Platforms (MLOps & Model Lifecycle Management) (HDAEANAA)

akta.pro secondary industries

Contact Center Speech AI (agent assist, IVR automation) (HDAAAFAL), Responsible AI, Security & Privacy Platforms (Safety, Guardrails, PII) (HDAEANAG), AI Observability, Monitoring & Evaluation Platforms (Drift, Quality, Safety) (HDAEANAF), Voice Assistants & Voice UI (VUI) (HDAAAFAD)

Keywords

• Conversational banking AI
• Contact center automation
• AI knowledge management
• Credit union AI platform
• Financial institution software

Headquarters

HQ city

Boston

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Infrastructure, Operations

Revenue model

1. SaaS Platform Subscription: B2B SaaS subscription model providing AI platform access to financial institutions including Voice, Digital, and Knowledge Assistants along with portal management tools. Pricing based on institution size and number of solutions deployed.

Pricing tiers

Go-to-market motion3 records

Distribution channels4 records

Marketing channels7 records

Core offering

Posh AI sells a unified, governed agentic AI platform purpose-built for banks and credit unions. The platform powers customer-facing Voice and Digital Assistants, AI-driven help center and outreach tools, and employee-facing Knowledge Assistant, training simulator, and quality assurance solutions, all managed through a no-code portal and grounded in proprietary Operating Procedures and the REALM 2.0 reasoning engine.

Product overview

Posh AI offers a unified, agentic AI platform purpose-built for financial institutions, combining customer-facing and employee-facing products under a single governed system. The core platform (Posh Platform) powers customer experience automation through Voice Assistant and Digital Assistant for external interactions, and Knowledge Assistant, Posh Simulator, and Posh CoachQA for internal employee productivity. Posh Answers and Posh Outreach enable external growth and engagement. All products share a common knowledge layer (Knowledge Management Studio), are managed through Posh Portal, and operate according to Operating Procedures that enforce policy compliance. The platform is designed specifically for banks and credit unions, serving over 125 financial institutions.

Differentiator

Problem solved

Functional benefit

Brands

• Posh Portal: The leading no-code portal for AI management, providing complete control and flexibility to manage Voice, Digital, and Knowledge Assistants.
• Voice Assistant
• Digital Assistant
• Knowledge Assistant
• Posh Answers
• Posh Outreach
• Posh CoachQA
• Posh Simulator

Products and services

• Voice Assistant A 24/7 talking AI assistant for phone channels that answers FAQs, routes calls, and automates banking transactions through natural, mid-call adaptive conversations for bank and credit union customers.
• Digital Assistant A 24/7 customer service AI assistant for website, mobile app, SMS, and email channels that delivers instant, accurate, on-policy answers for digital banking customers.
• Posh Answers An AI-powered help center for banking that transforms website search into a growth engine for qualified leads, deposits, and loan applications.
• Posh Outreach Proactive AI agents that reach customers first across voice, SMS, email, push, and personalized microsites, deploying multi-step journeys for onboarding, wallet share growth, and account retention.
• Knowledge Assistant An internal AI workspace providing employees with secure access to accurate, policy-safe answers and task completion grounded in governed institutional knowledge across frontline, loan officer, and HR roles.
• Posh Simulator An AI-driven training simulator that creates realistic role-play scenarios across voice and chat, tailored to every role, to accelerate employee onboarding and reduce training time.
• Posh CoachQA An AI-powered quality assurance tool that evaluates 100% of contact center conversations against institutional SOPs using Retrieval-Augmented Evaluation to catch compliance gaps, prevent fraud, and coach teams.
• Posh Portal A no-code AI management portal providing a single console for knowledge ingestion, AI configuration, and analytics across the Voice, Digital, and Knowledge Assistant products.

Quantifiable outcome

• 60% decrease in abandonment rates
• +8 more outcomes

Named customers12 records

Segments3 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration8 records

AI capability9 records

Feature10 records

Partnerships

Three partnerships are on record, tiered core.

• Cooperative Credit Union Association (CCUA)coreChannel Partner/ Reseller/ DistributorCCUA partnered with Posh to democratize AI for credit unions of all sizes, making cutting-edge AI solutions accessible and affordable through the association. Posh participates in Quick Connect networking at annual Fintech Connect conference.
• InclusivcoreStrategic or Co-development PartnerPartnership with Inclusiv to bring AI to credit unions serving low- and moderate-income communities through their Financial Inclusion Technology (FIT) Center, advancing financial independence goals.
• Rodney E. HoodcoreOthersFormer NCUA Board Chairman joins Posh AI's Board of Directors, bringing regulatory expertise and credit union industry relationships to guide AI adoption strategy.

Scale indicators14 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Cresta: Cresta offers generative AI for contact centers, including real-time agent assist and coaching. Competes with Posh Voice Assistant and CoachQA in the same enterprise contact center buyer set.
• Glia: Glia is a customer engagement platform purpose-built for financial institutions, offering AI-assisted chat, voice, and co-browsing. Direct overlap with Posh in serving banks and credit unions with conversational AI and contact center automation.
• Observe.AI: Observe.AI provides contact center AI with conversation intelligence, quality assurance, and agent coaching — directly overlapping with Posh's CoachQA and Voice Assistant offerings across financial services and adjacent verticals.
• ASAPP: ASAPP builds generative AI for customer service operations, including voice and digital channels. Competes head-to-head with Posh's conversational AI platform for enterprise contact center deployments.
• Kore.ai: Kore.ai is an enterprise conversational AI platform with banking-specific solutions, voice and digital assistants, and agentic AI capabilities. Closely comparable to Posh's full platform offering across multiple verticals including financial services.

Broad incumbents

• NICE Ltd. NICE is a large incumbent contact center as a service (CCaaS) and AI vendor with NICE Enlighten and real-time agent assist. Competes broadly with Posh in contact center AI but serves many verticals beyond financial services.
• Five9: Five9 is a major CCaaS provider adding generative AI and agentic capabilities to its cloud contact center platform. Broad incumbent competing with Posh for AI-enabled contact center budgets.
• Jack Henry & Associates: Jack Henry is a major core banking platform provider for community banks and credit unions (including Symitar Episys, which Posh integrates with). As incumbents add native AI assistants, they represent both an integration partner and a competitive threat to Posh's standalone layer.

Emerging players

• Cognigy: Cognigy provides an enterprise conversational and agentic AI platform with voice and digital assistants. Comparable technology stack to Posh, focused on enterprise customer service automation across multiple verticals.
• Yellow.ai: Yellow.ai offers a multi-modal conversational AI platform with voice, chat, and agentic capabilities for enterprise customer service. Overlaps with Posh's product surface area, with broader vertical focus.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/poshai

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles8 records

Subsidiaries1 record

Funding overview

Funding rounds9 records

Investors13 records

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Posh AI