Parakeet Health
Parakeet Health is a healthcare-native AI voice agent platform that automates patient access workflows — scheduling, referrals, recall, and after-hours — across voice, SMS, fax, and email for multi-site specialty practices and enterprise healthcare organizations on a pay-for-performance model.
- Company typePrivate
- Founded2023
- HeadquartersSan Francisco, United States
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What Parakeet Health does
Parakeet Health is a healthcare-native conversational AI platform founded in 2023 and headquartered in San Francisco that automates patient access workflows across voice, SMS, fax, and email for multi-site medical practices and enterprise healthcare organizations. The core product is an LLM-based AI voice agent that conducts real-time phone conversations with patients, reading provider availability from major EHR and practice management systems (Epic, Cerner, athenahealth, eClinicalWorks, ModMed, Nextech, AdvancedMD, Nextgen) via bidirectional integrations and writing confirmed appointments back to the system of record. Beyond scheduling, the platform covers end-to-end inbound and outbound workflows including rescheduling, no-show recovery, cancellation backfill, referral intake and scheduling, recall campaigns, FAQ handling, and care gap closure. Product modules are individually productized for after-hours access, referral management, and no-show/cancellation automation. The technology stack combines healthcare-specific speech-to-text, natural language understanding, LLM-based dialogue management, and natural-sounding text-to-speech, with safety escalation and clinical guardrails for urgent language detection.
The company's revenue model is a pay-for-performance structure where fees are tied directly to appointments booked, interactions resolved, and revenue generated, rather than software seats or subscriptions. The go-to-market motion is enterprise direct sales targeting multi-site specialty practices, large dermatology groups, value-based care organizations, and Medicare Advantage senior primary care providers, with implementation cycles of 4-6 weeks and selective distribution through curated AI healthcare marketplaces. Customer traction as of late 2025 includes more than 1,050 providers across 480+ brick-and-mortar clinics added in 2025, three of the top five largest dermatology groups in the US, and named customers such as Schweiger Dermatology Group, Aegis Medical Group, Galileo, Genome Medical, and Medical Dermatology & Cosmetic Surgery. Founded by Jung Park (PhD, ex-One Medical, Epocrates, California Skin Institute), Eric Mao (ex-Microsoft, NBC, Starbucks), and Aaron Lee (ex-Rippling, Twitter), the company raised $3M in seed funding led by Canvas Ventures in October 2024 and operates with HIPAA, SOC 2 Type II, and TCPA compliance.
Parakeet Health firmographics
Firmographics- Name
- Parakeet Health
- Legal name
- Parakeet Health, Inc.
- Website
- https://parakeethealth.com
- Company type
- Private
- Founded year
- 2023
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Parakeet Health is a healthcare-native AI voice agent platform that automates patient access workflows — scheduling, referrals, recall, and after-hours — across voice, SMS, fax, and email for multi-site specialty practices and enterprise healthcare organizations on a pay-for-performance model.
- Ownership category
- akta.pro rank
Parakeet Health industry classification
Industry- Product category
- Healthcare Patient Access Software
- NAICS
- Telephone Call Centers (56142), Telephone Answering Services (561421)
- SIC
- Services-Misc Health & Allied Services, Nec (8090)
- akta.pro primary industry
- Referral Intake & Scheduling Coordination (HLACADAF)
- akta.pro secondary industry
- Telehealth Scheduling & Virtual Visit Logistics (HLACADAI)
Keywords
Where Parakeet Health is headquartered
LocationHeadquarters
- HQ city
- San Francisco
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Parakeet Health business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Operations, Marketing or Sales, Infrastructure
Revenue model
- Pay-for-Performance / Outcome-Based: The company earns revenue tied directly to measurable outcomes: appointments booked, interactions resolved, and revenue generated for customers. No software seats, no vanity metrics. The company's financial success is directly aligned with customer outcomes. This is the primary revenue model and represents the core GTM proposition.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Outcome Based/ Performance | Pay-as-you-go | Pay-for-Performance — Outcome-based pricing tied to appointments booked and revenue generated |
Go-to-market motion1 record
Distribution channels2 records
Marketing channels8 records
Parakeet Health product offering
Product offeringCore offering
Parakeet Health is a healthcare-native, AI-native conversational AI platform that automates end-to-end patient access workflows — appointment scheduling, rescheduling, cancellations, no-show recovery, cancellation backfill, referral intake, recall/reactivation campaigns, FAQ handling, and care gap closure — across voice, SMS, fax, and email channels for medical practices and health systems. The platform integrates bidirectionally with major EHR and practice management systems (Epic, Cerner, athenahealth, eClinicalWorks, ModMed, Nextech, AdvancedMD, Nextgen) to read provider schedules and write confirmed appointments in real time, and is sold on a pay-for-performance model tied to booked appointments and revenue generated.
Product overview
Parakeet Health is a unified healthcare-native conversational AI platform consisting of a core product and specialized workflow modules. The core Parakeet Health Platform provides end-to-end patient access automation across voice, SMS, fax, and email channels, with bidirectional EHR/PM integrations enabling real-time appointment scheduling. The product portfolio includes After-Hours Patient Access Automation (24/7 availability handling), Referral Management Automation (fax intake, patient outreach, scheduling), and No-Show & Cancellations Automation (confirmation conversations, backfill outreach, waitlist management). The platform operates on a pay-for-performance model, with all modules sharing the same AI infrastructure, EHR integrations, and customization framework.
Differentiator
Problem solved
Functional benefit
Products and services
- Parakeet Health Platform Healthcare-native, AI-native conversational AI platform that automates every inbound and outbound patient access workflow — appointment scheduling, rescheduling, cancellation, no-show recovery, referral intake, recall/reactivation campaigns, FAQ handling, and care gap closure — across voice, SMS, fax, and email channels. Includes bidirectional read/write integrations with Epic, Cerner, athenahealth, eClinicalWorks, ModMed, Nextech, AdvancedMD, and Nextgen; practice-level customization; safety escalation and clinical guardrails; and outcome-based ROI tracking. Sold to multi-site healthcare organizations and specialty medical practices on a pay-for-performance model.
- After-Hours Patient Access Automation AI-powered automation that handles patient requests outside business hours — scheduling, rescheduling, FAQ handling, urgent-issue routing, and follow-up — operating continuously 24/7/365 with escalation of urgent language to designated staff. Eliminates voicemail delays and reduces morning call spikes for medical practices.
- Referral Management Automation Automates referral intake, contact, scheduling, and follow-up workflows. Ingests and categorizes incoming faxes, creates patient records in the EHR, conducts patient outreach, and schedules referred patients to visits. Referral coordinators oversee exception workflows while the automation handles routine scheduling and outreach.
- No-Show & Cancellations Automation Automates confirmation conversations, automated rescheduling, and re-engagement outreach to reduce missed appointments. Automatically offers waitlisted patients newly available slots within minutes of cancellations, achieving a 39% cancellation fill rate, and conducts two-way conversations to resolve scheduling decisions rather than relying on one-way reminders.
Quantifiable outcome
- 60% reduction in call center operating costs
- +10 more outcomes
Companies that use Parakeet Health
Customer profileNamed customers6 records
Segments4 records
Ideal customer profiles2 records
Parakeet Health technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration9 records
AI capability7 records
Feature6 records
Parakeet Health partnerships and signals
Strategic signalPartnerships
Nine partnerships are on record, tiered distribution partner, core integration partner and integration partner.
- AI Healthcare Marketplacesdistribution partnerParakeet has been selected to join leading AI marketplaces — curated healthcare technology platforms. These marketplaces position the company as a trusted solution for providers seeking to expand patient access and streamline operations through AI. The partnerships open new distribution channels and reflect the company's ability to meet rigorous standards for interoperability, data security, and measurable clinical impact.
- Epiccore integration partnerBidirectional read-write integration with Epic EHR system. The platform reads provider schedules, appointment types, patient records, and insurance panels from Epic and writes confirmed appointments directly back to Epic. This is a core integration enabling real-time scheduling without manual data entry.
- athenahealthcore integration partnerBidirectional integration with athenahealth practice management and EHR systems. Enables real-time appointment booking and data synchronization.
- eClinicalWorksintegration partnerIntegration with eClinicalWorks PM/EHR system for real-time scheduling data exchange.
- ModMed (Modernizing Medicine)integration partnerIntegration with ModMed EHR/PM platform for real-time appointment scheduling and data synchronization.
- Nextechintegration partnerIntegration with Nextech EHR and practice management systems.
- Cernerintegration partnerIntegration with Cerner (now Oracle Health) EHR system for bidirectional scheduling data.
- AdvancedMDintegration partnerIntegration with AdvancedMD cloud EHR and practice management platform.
- Nextgenintegration partnerIntegration with NextGen Healthcare EHR and practice management solutions.
Scale indicators7 records
Recent moves6 records
Expansion highlights7 records
Parakeet Health competitors and assessment
Company assessmentDirect peers
- Syllable: Healthcare-focused AI phone agent that handles patient calls for scheduling, routing, and FAQs at health systems — a direct competitor in the patient access automation category.
- Notable: AI-driven workflow automation platform for healthcare providers covering patient intake, scheduling, and outreach — overlapping with Parakeet's end-to-end patient access workflow automation.
- Hyro: AI-powered conversational platform for healthcare that automates patient access, scheduling, and FAQ handling across voice and chat — directly competing with Parakeet for the same enterprise health-system and large practice customers.
- Avaamo: Enterprise conversational AI platform with deep healthcare deployments for patient scheduling, FAQ, and triage — comparable technology stack and target buyer profile.
Broad incumbents
- Tebra (PatientPop): Practice growth and patient experience platform serving independent practices with scheduling, messaging, and reputation tools — a broader incumbent competing for the same practice software wallet.
- Microsoft DAX Copilot / Nuance: Microsoft's Nuance-derived ambient and conversational AI assets are increasingly being positioned for patient engagement and clinician workflows, representing a major incumbent threat with deep EHR distribution.
- Solutionreach: Long-standing patient engagement vendor offering recall, scheduling, and messaging to practices; competes for the patient communication budget, though with a less AI-native stack.
- Artera (formerly WELL Health): Established patient communication platform serving thousands of providers with SMS, voice, and messaging workflows; a broader incumbent that competes for the same patient engagement budget.
Emerging players
- Hippocratic AI: Healthcare-specialized LLM company building voice and chat agents for non-diagnostic patient-facing tasks; an emerging peer with a different safety-focused orientation but overlapping market.
- Kepler Voice: AI voice agent platform focused on healthcare patient access and scheduling — an emerging direct competitor with similar pay-for-performance positioning.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat6 records
Key risks6 records
Key highlights7 records
Customer concentration
Parakeet Health social profiles
Digital presenceParakeet Health compliance and trust
Trust signalCompliance3 records
Parakeet Health financial estimates
Financial estimateRevenue estimate
Valuation estimate
Parakeet Health leadership team
Management profileNumber of profiles
Profiles6 records
Parakeet Health funding detail
Funding detailFunding overview
Funding rounds1 record
Investors3 records
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Parakeet Health M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Parakeet Health
What does Parakeet Health do?
Parakeet Health is a healthcare-native, AI-native conversational AI platform that automates end-to-end patient access workflows — appointment scheduling, rescheduling, cancellations, no-show recovery, cancellation backfill, referral intake, recall/reactivation campaigns, FAQ handling, and care gap closure — across voice, SMS, fax, and email channels for medical practices and health systems. The platform integrates bidirectionally with major EHR and practice management systems (Epic, Cerner, athenahealth, eClinicalWorks, ModMed, Nextech, AdvancedMD, Nextgen) to read provider schedules and write confirmed appointments in real time, and is sold on a pay-for-performance model tied to booked appointments and revenue generated.
Is Parakeet Health a public or private company?
Parakeet Health is a private company. It is classified as venture growth investor backed and is currently operating.
When was Parakeet Health founded?
Parakeet Health was founded in 2023. It employs 11 to 50 people.
Where is Parakeet Health based?
Parakeet Health is headquartered in San Francisco, United States, in the North America region.
How does Parakeet Health make money?
One revenue line is on record: pay-for-Performance / Outcome-Based.
Who are Parakeet Health's main competitors?
Direct peers on record are Syllable, Notable, Hyro and Avaamo. Broad incumbents are Tebra (PatientPop), Microsoft DAX Copilot / Nuance, Solutionreach and Artera (formerly WELL Health). Emerging players are Hippocratic AI and Kepler Voice.
Does Parakeet Health have an API?
No public API is recorded for Parakeet Health.
What industry is Parakeet Health in?
Parakeet Health's product category is Healthcare Patient Access Software. Its primary akta.pro industry code is HLACADAF, Referral Intake & Scheduling Coordination, with a secondary code of HLACADAI, Telehealth Scheduling & Virtual Visit Logistics. Its NAICS code is 56142 and its SIC code is 8090.